Ratings based on 180 Verified Reviews

Real reviews from guests who’ve stayed
3.8 out of 5
76% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.7 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
3 out of 5
by A verified traveller from Maretraite

Posted 7 Sep. 2024 on Expedia
The area is nice to stay, but this specific property is very outdated. And was not clean
3 out of 5
by A verified traveller

Posted 3 Sep. 2024 on Hotels
Place needs a serious overhaul… holes in net curtains. Plus the bath didn’t feel too stable.
1 out of 5
by A verified traveller

Posted 13 Aug. 2024 on Expedia
I had a horrible experience attempting to stay at this property. From the moment we arrived, it was clear things were not as advertised. The check-in process was a nightmare, with the elevator having backed-up line of people waiting over 15 minutes just to get in. Once inside, the problems only got worse. The property was freezing cold, with no heat, and none of the electrical outlets were functional. The elevator stuck twice within the first two hours of our arrival, making us feel extremely unsafe. Communication with the host was another major issue. The host spoke no English, making it incredibly difficult to resolve any of the problems we encountered. On top of all this, the WiFi didn’t work at all. With all these issues, it was impossible for us to stay at this unit, and we had to move and find alternative accommodations the same night. Overall, this was a terrible experience, and I would not recommend this property to anyone.
3 out of 5
by A verified traveller

Fair for the price but not exactly as advertised

Posted 30 Nov. 2019 on Hotels
Prepare in advance if you do not speak Spanish. Was hung up on twice when contacting the number provided for support before check in. Since this an appartment, services are also minimal. Ex: will not hold your luggage after check out. If you have a late flight the evening of checkout, prepare to carry your belongings with you for the day. Location is amazing but place is not as advertised in photos. Not a bad stay but appartment is definitely weathered in condition vs. photos. WiFi did not work at all. Probably a fair accommodation for the price but would spend the extra money and stay in a hotel next time around.
Comment from Hotel Management
4 Dec. 2019 by Administrador, Hotel Management
Muchas gracias!!
5 out of 5
by A verified traveller

Posted 17 Nov. 2019 on Expedia
it was like having your own place in Santiago. Apartment had good security measures. Close to Plaza des Armes, metro, eateries, supermarket and markets. Apartment was excellent for my needs. Only minus was that TV had no signal.
Comment from Hotel Management
18 Nov. 2019 by Administrador, Hotel Management
Muchas gracias!!
1 out of 5
by A verified traveller

This traveller left a rating score only Posted 5 Jan. 2019 on Orbitz
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, California

Great Location / Super Safe

Posted 2 May 2018 on Expedia
I loved this place! I stayed here for 1 week and I was walking distance from shops, restaurants and most important the subway!! Which can take you all over Santiago in no time. This place was clean, staff was very helpful and friendly. I would definitely stay over here again and recommend this place to friends and family. Safety here was also great. Had to go through security to get in which made me feel great because I am a single woman traveler.
Comment from Hotel Management
11 May 2018 by Christian, Hotel Management
Muchas gracias. Saludos cordiales,
4 out of 5
by A verified traveller

Just a one night stay over.

Posted 30 Jan. 2018 on Hotels
Just staying for one night, the apartment was clean and bed comfortable. Check in was at the entrance desk. Going to the carpark what was a bit off an hassle. We had an narrow and difficult place to park in.
Comment from Hotel Management
8 Feb. 2018 by Adminsitrador, Hotel Management
Muchas gracias por su tiempo y respuesta, nos permite mejorar. Saludos cordiales,
4 out of 5
Recommended
for Everyone
by A verified traveller

Good place to stay in Santiago

Posted 16 Jan. 2018 on Expedia
Good apart-hotel. Centrally located, supermarket nearby. Very nice place to stay a few days in Santiago.
Comment from Hotel Management
8 Feb. 2018 by Adminsitrador, Hotel Management
Muchas gracias, saludos cordiales,
5 out of 5
by Chan

Good location good price

Posted 15 Nov. 2017 on Hotels
Good location
Comment from Hotel Management
29 Nov. 2017
Muchas gracias por sus comentarios y tiempo. Saludos cordiales,