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Four Points by Sheraton Hainan, Sanya

4.0 star property
Beach hotel with a business centre and 2 bars/lounges
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Four Points by Sheraton Hainan, Sanya

Outdoor pool
Corner Ocean View room, Guest room, 1 King, Ocean view, Corner room, Balcony
View from room
Exterior
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Air conditioning
    Air conditioning
  • Room service
    Room service

Explore the area

Map
No. 78 Sanya Bay Road, Sanya, Hainan, 572000
  • Coconut Dream Corridor
    4 min walk
  • Pearl Mall
    3 min drive
  • Sanya Bay
    4 min drive
  • Sanya (SYX-Phoenix Intl.)
    21 min drive

Room options

View all photos for Family Ocean Suite, 2 Bedroom Suite, Bedroom 1: 1 King, Bedroom 2: 2 Doubles, Ocean view

Family Ocean Suite, 2 Bedroom Suite, Bedroom 1: 1 King, Bedroom 2: 2 Doubles, Ocean view

Family Ocean Suite, 2 Bedroom Suite, Bedroom 1: 1 King, Bedroom 2: 2 Doubles, Ocean view

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Ocean Suite, Suite, 1 King, Ocean view, High floor, Balcony

Grand Ocean Suite, Suite, 1 King, Ocean view, High floor, Balcony

Grand Ocean Suite, Suite, 1 King, Ocean view, High floor, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 61 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Four Points Suite, Suite, 1 King, Ocean view, High floor, Balcony

Four Points Suite, Suite, 1 King, Ocean view, High floor, Balcony

Four Points Suite, Suite, 1 King, Ocean view, High floor, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 61 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King, Ocean view, High floor, Balcony

Presidential Suite, 1 King, Ocean view, High floor, Balcony

Presidential Suite, 1 King, Ocean view, High floor, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 178 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Corner Ocean View room, Guest room, 1 King, Ocean view, Corner room, Balcony

Corner Ocean View room, Guest room, 1 King, Ocean view, Corner room, Balcony

Corner Ocean View room, Guest room, 1 King, Ocean view, Corner room, Balcony

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior city view room, Guest room, 2 Doubles, City view, High floor

1 bedroom, premium bedding, minibar, in-room safe

Superior city view room, Guest room, 2 Doubles, City view, High floor

Highlights

Porch/lanai
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior city view room, Guest room, 1 King, City view, High floor

1 bedroom, premium bedding, minibar, in-room safe

Superior city view room, Guest room, 1 King, City view, High floor

Highlights

Porch/lanai
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Ocean View Room, Guest room, 1 King, Ocean view, High floor, Balcony

1 bedroom, premium bedding, minibar, in-room safe

Premium Ocean View Room, Guest room, 1 King, Ocean view, High floor, Balcony

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Ocean View Room, Guest room, 2 Doubles, Ocean view, High floor, Balcony

1 bedroom, premium bedding, minibar, in-room safe

Premium Ocean View Room, Guest room, 2 Doubles, Ocean view, High floor, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Grand Family Ocean view, Larger Guest room, 1 King, Alternate: bunk beds, Ocean view, Balcony

Grand Family Ocean view, Larger Guest room, 1 King, Alternate: bunk beds, Ocean view, Balcony

Grand Family Ocean view, Larger Guest room, 1 King, Alternate: bunk beds, Ocean view, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 49 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for City View Room, Guest room, 1 King, City view

1 bedroom, premium bedding, minibar, in-room safe

City View Room, Guest room, 1 King, City view

Highlights

Porch/lanai
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for City View Room, Guest room, 2 Doubles, City view

1 bedroom, premium bedding, minibar, in-room safe

City View Room, Guest room, 2 Doubles, City view

Highlights

Porch/lanai
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Ocean View Room, Guest room, 1 King, Ocean view, Balcony

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Ocean View Room, Guest room, 1 King, Ocean view, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Room, Guest room, 2 Doubles, Ocean view, Balcony

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Ocean View Room, Guest room, 2 Doubles, Ocean view, Balcony

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Similar properties

Exterior

Hyatt Place Sanya City Center

Pool
Parking included
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (57)
The price is NZ$124
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Hyatt Place Sanya City Center

About the area

Sanya

A family-friendly stay in the heart of Sanya awaits you at Four Points by Sheraton Hainan, Sanya. You'll be within a 5-minute walk of Coconut Dream Corridor and 2 km (1.2 mi) from Sanya Bay. Highlights at this beach hotel include 3 restaurants, 2 bars/lounges and an outdoor swimming pool. .The restaurant, Saika, serves Japanese cuisine and is open for lunch and dinner. The Lounge is the hotel's own wine bar. Enjoy the free kids' club, gym and outdoor tennis court as well as access to a playground. 18288 square feet (1699 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Each morning buffet breakfast is served between 7 AM and 10:30 AM. There's also the convenience of free self parking. .In proximity to this 4-property class Tianya District hotel you'll find Yalong Bay.

What's nearby

  • Phoenix Island Sanya - 3 min drive - 3.1 km
  • Sanya Bay - 4 min drive - 3.1 km
  • Sanya International Shopping Center - 4 min drive - 4.5 km
  • Luhuitou Park - 9 min drive - 8.5 km
  • Dadonghai Beach - 15 min drive - 7.8 km

Getting around

  • Sanya (SYX-Phoenix Intl.) - 21 min drive

Restaurants

  • ‪咖啡时间西餐厅 - ‬10 min walk
  • ‪蓝泰咖啡餐厅酒吧 - ‬10 min walk
  • ‪三亚艺境家舍 - ‬5 min walk
  • ‪森谷时光咖啡厅 - ‬7 min walk
  • ‪四海友家度假公寓 - ‬6 min walk

About this property

Four Points by Sheraton Hainan, Sanya

Beach hotel with a business centre and 2 bars/lounges
Four Points by Sheraton Hainan, Sanya offers its guests an outdoor pool, an outdoor tennis court, and a fitness centre. There are 3 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

A business centre and a meeting room are available. Event space at this hotel measures 18288 square feet (1699 square metres) and includes conference space. A rooftop terrace, a complimentary children's club, and barbecue grills are also featured at the family-friendly Four Points by Sheraton Hainan, Sanya. Free self parking is available.

This 4-star Sanya hotel is smoke free.

  • 370 guestrooms or units
  • 29 levels
  • 3 dining venues
  • 2 bars or lounges
  • 18288 sq ft of conference space
  • 1699 sq. m of conference space
  • Built in 2012
  • Deli
  • Kid's club (free)
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
Four Points by Sheraton Hainan, Sanya offers 370 air-conditioned accommodations with indoor private hot tubs and iPod docking stations. This accommodation offers separate dining areas. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and safes. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Languages

Chinese (Mandarin), English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: CNY 193 to 345 per person
  • 2 bars/lounges
  • 3 restaurants
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • China Spice
  • Eatery
  • Lobby Bar
  • Saika
  • The Lounge

Family friendly

  • Children's games
  • Free children's club
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 18,288 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On the bay
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 29 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2012
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The host will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 300.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CNY 193 to 345 per person
  • Rollaway bed fee: CNY 300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, cash, mobile payments and Alipay. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Four Points Hainan Sanya
Four Points Sanya
Four Points Sheraton Hainan
Four Points Sheraton Hainan Hotel
Four Points Sheraton Hainan Sanya
Four Points Sheraton Sanya
Sheraton Four Points Sanya
Sheraton Hainan Sanya
Sheraton Sanya
Sheraton Sanya Hainan
Four Points Sheraton Hainan Sanya Hotel
Four Points By Sheraton Hainan
Four Points by Sheraton Hainan Sanya
Four Points by Sheraton Hainan, Sanya Hotel
Four Points by Sheraton Hainan, Sanya Sanya
Four Points by Sheraton Hainan, Sanya Hotel Sanya

Frequently asked questions

What is the cancellation policy at Four Points by Sheraton Hainan, Sanya?

Four Points by Sheraton Hainan, Sanya offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Four Points by Sheraton Hainan, Sanya?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Hainan, Sanya on 28 Nov 2024 start from NZ$130.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Four Points by Sheraton Hainan, Sanya?

Yep, Four Points by Sheraton Hainan, Sanya has a free self car park.

Are there any beaches close to Four Points by Sheraton Hainan, Sanya?

Yep, Four Points by Sheraton Hainan, Sanya is a short 4-minute walk from Coconut Dream Corridor. Fun beach activities include scuba diving.

Does Four Points by Sheraton Hainan, Sanya have a pool?

Four Points by Sheraton Hainan, Sanya has an outdoor pool.

What luxury perks are available at Four Points by Sheraton Hainan, Sanya?

Four Points by Sheraton Hainan, Sanya features an outdoor pool, 3 restaurants and 2 bars. All guestrooms come with Hot tubs, premium bedding and 24-hour room service.

What makes Four Points by Sheraton Hainan, Sanya a romantic place to stay?

Ocean-view dining and 24-hour room service, as well as Hot tubs and rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Four Points by Sheraton Hainan, Sanya.

Is Four Points by Sheraton Hainan, Sanya family-friendly?

You bet! With amenities such as a free children's club and a playground, as well as free infant beds in the guestrooms, it's no surprise that Four Points by Sheraton Hainan, Sanya is a hit with families.

Are there hot tubs in the rooms at Four Points by Sheraton Hainan, Sanya?

Yep, all rooms come with private hot tubs.

Does Four Points by Sheraton Hainan, Sanya serve breakfast?

Yep, buffet brekkie is offered daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Four Points by Sheraton Hainan, Sanya?

No, Four Points by Sheraton Hainan, Sanya does not offer an airport shuttle service.

Is there a bar or restaurant at Four Points by Sheraton Hainan, Sanya?

Yep, you can grab a meal at Four Points by Sheraton Hainan, Sanya's onsite restaurant that serves Japanese cuisine.

What time are check-in & check-out at Four Points by Sheraton Hainan, Sanya?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Four Points by Sheraton Hainan, Sanya?

No, pets are not allowed.

Four Points by Sheraton Hainan, Sanya Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 37 out of 97 reviews" "
Rating 8 - Good. 38 out of 97 reviews" "
Rating 6 - Okay. 15 out of 97 reviews" "
Rating 4 - Poor. 4 out of 97 reviews" "
Rating 2 - Terrible. 3 out of 97 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

liang

Stayed 1 night in Aug 2024

8/10 Good

CHONG heng

Liked: Cleanliness, staff & service, room comfort
Decent location right opposite the beach. Convenient.
Stayed 3 nights in Jul 2024

10/10 Excellent

HAI

Stayed 3 nights in Jun 2024

10/10 Excellent

Elton Hugo

Liked: Cleanliness, amenities, property conditions & facilities
I love the window view. Best landscapes in the zone
Stayed 2 nights in May 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, good location, need more chairs in pool area. Had a great ocean front view, but no chairs to sit on the balcony.
Stayed 4 nights in Apr 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service
Good location and staff. Definitely need more seating around the pool area. Also, need a no smoking floor!! Too many people smoking and making the air unacceptable
Stayed 6 nights in Apr 2024

6/10 Okay

Felix

Liked: Cleanliness, staff & service
Property was good value for the money. Area was quite walkable and convenient. Only drawback for us was the long waits for hotel food when at the top floor lounge.
Stayed 4 nights in Jan 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, helpful staff
We appreciated the receptionist offering a late checkout due to our very late arrival. It was a great help! The room was comfortable. Breakfast was good but very busy.
Stayed 1 night in Aug 2023

2/10 Terrible

Anis

Disliked: Staff & service, property conditions & facilities, room comfort
never again this hotel in beautiful sanya
room very old style of hotel and room not sound like sheraton style smelling , mattress was hard like you go to old chinese hotel brand , also get bad experience the reception manager tell me all hospital get test covid in 5 hours i ask him double check he said hospital next hotel just 400m walk can do i went there and i made test my flight was at 11:25pm until 8 pm no result in the app i went to hospital to learn this one is military hospital has old system only paper version can give was ready only at 9:30 i had to run to airport to catch up my flight
Stayed 3 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Worth the price I guess.
Awesome view, great room space, breakfast was reasonably good though roasted tomato's and mushrooms would have helped. Coffee was ordinary, no barrister coffee. Some of the furniture is beginning to get old. Needs a little touch up of paint here and there but not too bad. Rare to find someone who could speak English which made using the services much harder. Staff were very kind and willing to try and help. Sanya bay is not for swimming and the noise from all the dance parties on the beach every night and some mornings was annoying.
Stayed 7 nights in Dec 2021

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
This place is a pretty good value for the money. The hotel is on the older side but well maintained. The rooms are spacious, clean and comfortable. The breakfast features a good variety and decent quality. The pool is on the smaller side but nice and features a good amount of of seating options. The spa on floor b 1 is a fantastic value. The locating is also pretty good - right across the street from the beach and close to a lot of restaurants / shopping. Overall, it's definitely not the greatest hotel in Sanya but a solid choice for the price.
Stayed 3 nights in Dec 2021

10/10 Excellent

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Room was nice and clean, hotel is right across the beach
Stayed 3 nights in Aug 2021

4/10 Poor

Mi

Disliked: Property conditions & facilities, room comfort
Outdated hotel, badly needing renovation
The condition was totally unacceptable as an even 3 star hotel. No power charge beside the bed, closet door doesn't close.
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2020

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Awful check in experience
From arriving at the hotel to being settled in our room was at least an hour and a half. I’ve lived in China for 3 years and check in can be a bit slow since they have to do lots of checks but this was a whole new level. When we arrived we were directed to a a receptionist who did the usual taking of passports scanning, we were then asked for when we had landed China, which city flight numbers (these went back 4 months) which has never happened before, after all this she started talking to a colleague for about 15 minutes as something wasn’t right but nothing was communicated, I was then asked to show the booking which I did and after all this they told me they couldn’t find it so we were asked to sit down and wait while they made some calls. After 20 minutes we were told by a different person,Carlton, he’d found it (the issue apparently being that they’d been looking for hotels.com who had in turn booked through expedia( never had this issue it should just come up with a name)) we were then asked to go through the whole passport checking procedure again, we told him we’d already done this even directing him to the colleague who had done this at which point he shouted “it’s government policy” he then continued to be very short and rude with us for the rest of the check in process which was another 20 minutes or so, when we did get to a room it was a small dirty end room and we asked to change luckily the person we asked was more helpful.
Stayed 5 nights in Jul 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The frint desk very friendly and helpful. Will come back again 😆 😆 😆
Stayed 3 nights in Nov 2019

10/10 Excellent

denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Sanya Hotel
The Staff was perfect. I read the other reviews about language issues...We had none of that. We did not do the "Breakfast Buffet"...it was not a good value for us. But the room and bed were SUPER. The view from the room....awesome.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel with Spacious room and huge bath room. Swimming pool is small tho. Good selection for breakfast but mostly Chinese cuisine. Good location, around 11RMB taxi to walking street. Need to strengthen staff training, had feedback this to the hotel manager.
Stayed 2 nights in Mar 2019

10/10 Excellent

Hwa Hon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

truman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel nice location friendly staff
I already mentioned in previous review. I extended 2 times my stay Happy , good location , sea view Just need upgrade
Stayed 2 nights in Mar 2019

10/10 Excellent

truman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location right facing the beach , if looking for seaview , this is the one . Therefore we finally extended few days. Another reason the Manager Yao Yao very helpful n extended warmest welcome n assistance 地点是三亚中心，無敌海景房，还要一提是 名姚姚的经理 服务态度很好 亲切，十分感谢
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanya with Andy
Stayed 4 nights in Jan 2019