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Renaissance Sanya Haitang Bay Resort

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Photo gallery for Renaissance Sanya Haitang Bay Resort

Exterior
Villa, 1 Double Bed, Garden View
3 outdoor pools, pool loungers
Lobby
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Housekeeping
  • Gym
  • Air conditioning
The current price is NZ$148
includes taxes & fees
2 Mar - 3 Mar

Explore the area

Map
1 Yezhou Road, Haitang Bay, Sanya, Hainan, 572013
  • China Duty Free Sanya Duty Free Shop
    ‪4 min drive‬
  • Haitang Bay
    ‪6 min drive‬
  • Wuzihzhou Island Beach
    ‪10 min drive‬
  • Sanya (SYX-Phoenix Intl.)
    ‪43 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Select Comfort bed
  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Double Bed, Garden View

Villa, 1 Double Bed, Garden View | Property amenity

Villa, 1 Double Bed, Garden View

Highlights

Balcony or patio
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
  • 300 sq m
  • Sleeps 6
  • 1 Double Bed

View all photos for Family Room, 1 King Bed, Balcony, Garden View

Premium bedding, Select Comfort beds, minibar, in-room safe

Family Room, 1 King Bed, Balcony, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Select Comfort bed
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Select Comfort bed
  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Select Comfort bed
  • 69 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, View, Poolside

Room, 1 King Bed, Poolside

Room, 1 King Bed, View, Poolside

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Select Comfort bed
  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Balcony

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Select Comfort bed
  • 59 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Garden View

Premium bedding, Select Comfort beds, minibar, in-room safe

Room, 2 Double Beds, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Select Comfort bed
  • Sleeps 3
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Balcony, Ocean View

Studio, 1 King Bed, Balcony, Ocean View

Studio, 1 King Bed, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Select Comfort bed
  • 69 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Premium bedding, Select Comfort beds, minibar, in-room safe

Room, 1 King Bed, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Select Comfort bed
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Select Comfort bed
  • 59 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Ocean View

Grand Room, 1 King Bed, Ocean View

Grand Room, 1 King Bed, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Select Comfort bed
  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 Double Bed, Balcony, Garden View

Family Room, 1 Double Bed, Balcony, Garden View

Family Room, 1 Double Bed, Balcony, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • 69 sq m
  • Sleeps 4
  • 1 Double Bed

View all photos for Grand Suite, 1 Bedroom, Ocean View

Grand Suite, 1 Bedroom, Ocean View | Beach

Grand Suite, 1 Bedroom, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Premium bedding
  • 99 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Room, 2 Double Beds, Balcony, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Select Comfort bed
  • 59 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Garden View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
HDTV
Select Comfort bed
  • 59 sq m
  • Sleeps 3
  • 2 Double Beds

Similar properties

Exterior

Sheraton Sanya Resort

  • Pool
  • Spa
  • Kids pool
  • Waterslide
4.4 out of 5, Excellent, (96)
The price is NZ$224
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Sheraton Sanya Resort

About the area

Sanya

A luxury stay in Sanya awaits you at Renaissance Sanya Haitang Bay Resort. You'll be 2.5 km (1.6 mi) from China Duty Free Sanya Duty Free Shop and 4 km (2.5 mi) from Wuzihzhou Island Beach. Highlights at this beachfront resort include 3 restaurants, 3 outdoor swimming pools and a free water park. .The restaurant, Star Anise Restaurant, is open for lunch and dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach and enjoy the on-site gym, kids' club and outdoor tennis court. 15393 square feet (1430 square metres) of event facilities include 5 meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a sauna and a seasonal outdoor swimming pool. Each morning buffet breakfast is served between 7:30 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .In proximity to this 5-property class Haitang District resort you'll find Sanya Bay.
View more Resorts in SanyaOpens in a new window

What's nearby

  • China Duty Free Sanya Duty Free Shop - 4 min drive
  • Haitang Bay - 6 min drive
  • Wuzihzhou Island Beach - 10 min drive
  • Shenquangu Hot Spring Park - 15 min drive
  • Yalong Bay - 24 min drive

Getting around

  • Sanya (SYX-Phoenix Intl.) - 43 min drive

Restaurants

  • ‪Fruitdrinks - ‬3 min drive
  • ‪海天一色餐厅和酒吧 - ‬4 min drive
  • ‪朱家酒店 - ‬6 min drive
  • ‪民生威斯汀度假酒店 - ‬3 min drive
  • ‪揽月海鲜餐厅 - ‬2 min walk

About this property

Renaissance Sanya Haitang Bay Resort

Luxury resort on the beach, with 3 outdoor pools
Renaissance Sanya Haitang Bay Resort offers its guests a complimentary water park, 3 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business centre and 5 meeting rooms. Event space at this resort measures 15393 square feet (1430 square metres) and includes a conference centre. A children's pool, a seasonal outdoor pool, and a fitness centre are also featured at the luxury Renaissance Sanya Haitang Bay Resort. An airport shuttle at scheduled times is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 5-star Sanya resort is smoke free.

  • 508 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 3 bars or lounges
  • 15393 sq ft of conference space
  • 1430 sq. m of conference space
  • Built in 2011
  • Kid's club (surcharge)
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
Renaissance Sanya Haitang Bay Resort offers 508 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to balconies or patios. Select Comfort beds feature premium bedding. Guests can make use of the in-room full-sized fridge/freezers and coffee/tea makers. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). An iron/ironing board and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 9:00 AM to 6:00 PM at scheduled times
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: CNY 168 for adults and CNY 88 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Red Star Cafe
  • Star Anise Restaurant
  • Star Fish Market

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Foosball table
  • Free water park
  • Games
  • Gym
  • Outdoor tennis court
  • Playground
  • Sauna
  • Table tennis
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • Free water park access
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre (15,393 square foot of space)

Outdoors

  • Garden
  • On the bay
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 480.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 168 for adults and from CNY 88 for children
  • Airport shuttle fee: CNY 350 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: CNY 480.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • The seasonal pool will open in March and close in December.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Renaissance Resort Sanya
Renaissance Sanya
Renaissance Sanya Resort
Sanya Renaissance
Renaissance Sanya Hotel Sanya
Renaissance Sanya Resort & Spa Hainan
Renaissance Sanya Resort And Spa
Renaissance Sanya Hotel Sanya
Renaissance Sanya Resort & Spa Hainan
Renaissance Sanya Resort Spa
Renaissance Sanya Resort Spa
Renaissance Sanya Haitang Bay
Renaissance Sanya Haitang Bay Resort Sanya
Renaissance Sanya Haitang Bay Resort Resort
Renaissance Sanya Haitang Bay Resort Resort Sanya

Frequently asked questions

What is the cancellation policy at Renaissance Sanya Haitang Bay Resort?

Renaissance Sanya Haitang Bay Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Renaissance Sanya Haitang Bay Resort?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Renaissance Sanya Haitang Bay Resort on 2 Mar 2025 start from NZ$148.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Renaissance Sanya Haitang Bay Resort?

Yep, Renaissance Sanya Haitang Bay Resort has a free self car park. Onsite parking is limited.

Are there any beaches close to Renaissance Sanya Haitang Bay Resort?

The closest beach to Renaissance Sanya Haitang Bay Resort is Wuzihzhou Island Beach (5.3 km).

Does Renaissance Sanya Haitang Bay Resort have a pool?

Renaissance Sanya Haitang Bay Resort has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open from March to December.

What luxury perks are available at Renaissance Sanya Haitang Bay Resort?

Renaissance Sanya Haitang Bay Resort features 3 outdoor pools, a sauna and 3 restaurants. All guestrooms come with deep soaking tubs, Select Comfort beds and premium bedding.

What makes Renaissance Sanya Haitang Bay Resort a romantic place to stay?

A bar and 24-hour room service, as well as deep-soaking baths and comfy beds in the guestrooms, help set the scene for a romantic weekend at Renaissance Sanya Haitang Bay Resort.

Is Renaissance Sanya Haitang Bay Resort family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Renaissance Sanya Haitang Bay Resort is a hit with families.

Are there hot tubs in the rooms at Renaissance Sanya Haitang Bay Resort?

No, but there are deep-soaking baths in the guestrooms.

Does Renaissance Sanya Haitang Bay Resort serve breakfast?

Yep, buffet breakfast is served daily between 7:30 AM and 10:00 AM.

Is there a free airport shuttle available at Renaissance Sanya Haitang Bay Resort?

No, but there's an airport shuttle that runs from 9:00 AM - 6:00 PM at scheduled times for a fee.

Is there a bar or restaurant at Renaissance Sanya Haitang Bay Resort?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Renaissance Sanya Haitang Bay Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Renaissance Sanya Haitang Bay Resort?

No, pets are not allowed.

Renaissance Sanya Haitang Bay Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 69 out of 186 reviews
Rating 8 - Good. 80 out of 186 reviews
Rating 6 - Okay. 23 out of 186 reviews
Rating 4 - Poor. 6 out of 186 reviews
Rating 2 - Terrible. 8 out of 186 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wei

Stayed 1 night in Jan 2022

6/10 Okay

Iain

Liked: Cleanliness
Disappointing
Hotel is dated and needs a refurbishment. The addition of a heat pool would allow for winter swimming like at other hotels in Sanya. Restaurants were limited in selection and tired. Location seemed away from the any other decent off-site dining so overall not a great location if you are looking for a winter retreat.
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay. The beds were comfortable and the facilities were clean. The pool area was fantastic. Several different swimming areas with many different activities. Food and drink service at the pool and room service took 30-40 minutes. On our first day, lunch took over an hour to receive our food. We had to remind them of our drink order and that was received about 40 minutes after it was first ordered. Swimming is not allowed in the ocean. Overall, the staff was helpful and friendly but I was disappointed in the service times. Although, this is very typical of China.
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looking for a resort away from the hustle and bustle and this was it! Great service, great food, everyone was super friendly. The rooms were a little musty would be my only complaint. A big shoutout to our restaurant server, Devin! He took such great care of our dining and beverage needs from start to finish! I would defintely go back. Note that you cannot swim in the ocean here because of the currents but it’s a beautiful private beach to walk along and stick your toes in.
Stayed 6 nights in Jun 2021

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a awesome! Breathtaking ocean view, unbeatable beach, nice and quite. Will definitely come back again!
Stayed 1 night in Mar 2021

10/10 Excellent

ting

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unforgettable experience.
The hotel was well maintained. Great service! Beautiful and quiet beach. We enjoyed the pool side restaurant for lunch, full of sunshine and gorgeous view. The tennis court left us with happy memory. We got updated to the ocean view room. Every morning woke up with amazing sunrise view.
Stayed 1 night in Jan 2021

10/10 Excellent

Aden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased and perfect for couples
We had a wonderful time during our stay here. My girlfriends birthday was at the same time as our stay and the hotel kindly upgraded us. Additionally they provided a romantic dinner on the beach for two for a very good price and I would recommend it to any couple. This was a wonderful hotel and experience
Stayed 4 nights in Nov 2020

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness
A Great location and very good value for the price.
Stayed 4 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was huge with beautiful grounds to wander through. I loved the location right on the long sandy beach. Staff were all lovely, although if you're English, communication is challenging with most of them. The thing that surprised me was the lack of restaurants & how small they were for such a large hotel, but having said that I ate at the Star Fish each evening & it was never that busy. I don't know where everyone else was! The food was very good, except a lunch time salad which took 45mins & was basically a pile of leaves, not as described in the menu. So I cancelled my order & had an icecream instead! The very friendly manager didn't charge me for a cocktail that afternoon to make up for the salad fiasco!
Stayed 3 nights in Apr 2019

8/10 Good

nh, Shanghai

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The staff was very accomodating and provided great service. The pools were really nice and the views of the ocean were beautiful. The lobby was also beautiful. I went to the spa and received an amazing massage. However, the food was too overpriced and not that tasteful. Also, the beach was inaccessible due to algae. The room was also dissappointing. It was dirty. There were ants, a dirty floor, mildew in the bathroom and dirty sheets. Every day I woke up with bites on my arms and legs. Something was biting me in the bed. After requesting another room, the biting stopped. The second room was better cleaned with no ants and cleaner sheets. Overall, the resort is beautiful from the outside but needs an upgrade in the inside. The staff is wonderful and I thank them for all of their help.
Stayed 4 nights in Mar 2019

2/10 Terrible

Sherry

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Nice hotel worth of the spending
Nice hotel, but the loctio is far requires car
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotel i've been stayed. Nice place to relax.
Stayed 1 night in Oct 2018

10/10 Excellent

vicky, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and with great spa
Enjoy so much especially at the Spa, nice staffs and overall hotel are with good services.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Room comfort
Not bad but not great
At first glance the hotel is impressive with a large lobby and expansive grounds. But the little things start to add up, detracting from the overall experience. Missing staff: go to get a towel for the pool and the kiosk is empty. Found the staff member though, smoking and in his phone around the corner. Room: it's ok but it has that made in a developing country feel. Items are not installed right, switches are tilted. Doors slats not straight. And from my balcony was large patches of where they fixed the wall, but looks like a construction site unfinished. I call it the Chinese building code. Broken in 1 year Pool: large but full of weeds and leaves. Broken tiles cut me three times on my foot. Water was too warm and smelt. So yeh overall it's ok. But I would t come back as those little detractions add up
Stayed 1 night in Jun 2018

6/10 Okay

Teck

Disliked: Cleanliness, staff & service
The hotels are not being maintained sufficiently. Staff speaks little english.Wifi in the room is almost useless.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Resort in Haitang Bay
Beautiful grounds, very nice resort . Family friendly , Beautiful ocean view . Only negative :Lacks long hours coffee-shop facility. Reasonably priced.
Stayed 3 nights in Mar 2018

8/10 Good

Daniel, Chicago

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful but inconvenient
Beautiful resort yet far from everything else. Restaurant onsite is expensive and food is horrible.
Stayed 2 nights in Feb 2018

2/10 Terrible

Lena

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Worst hotel I ever stayed in
Worst hotel I ever stayed in. Only the beach and sea was enjoyable and pleasant! Reasons being: - My grandmother booked a better room category than me (sea view room), but received EXACTLY the same room - Front desk would refuse to "upgrade" her for free, insisting that room was her category (You could guess there was a sea due to the sound of the waves and if you peered through the palm trees) - Free wifi only after fighting with front desk - Gym impossible to find without wondering around for 15 min - Breakfast was so bad we went to eat outside (I'm Chinese and love Chinese food, so cuisine wasn't the problem) - but to be fair, the hotel was indeed catering to hundreds of mainland Chinese which always involves chaos and huge wastage (perhaps offer "free flow" off a menu instead of buffet) - "Adult pool" was full of children; staff couldn't be bothered refusing entry to families because "they'd just fight" - Bar had either corked or horrific wines - A la carte food just as bad as buffet - Poor girl at "pool bar" served me tea in a milk decanter - "Pool bar" was unattended so that we had to go inside to order and eat Out of 4 nights we dined for lunch and dinner outside at other, so much better, hotels like rosewood or the hyatt.
Stayed 4 nights in Oct 2017

2/10 Terrible

Gordon, Beijing, China

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No customer service
I booked this hotel as part of an Expedia package. The first leg of the package was a flight from Beijing to Sanya. After a ten hour delay the flight was canceled. I spent one hour and forty minutes on the telephone trying to cancel the reservation. As it was 1:15 in the morning, Expedia could not reach anyone at the hotel. I was told my reservation would be canceled and my money refunded. In following up with the hotel because I was a no-show there would be no refund. I can understand paying for the one missed night but there was sufficient notice to canceling the two remaining nights. Do not book this hotel unless you can absolutely guarantee you can make the journey to Sanya. Expedia was no help in the matter. I did receive a full refund from the airline.
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel for families with small children. It is far from downtown and from airport. Small store about 1 KM from hotel walking distance to buy somethings, but limited.
Stayed 4 nights in May 2017

10/10 Excellent

Lew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge huge hotel... Nice views if you booked seaview... I got 3 rooms facing the sea directly and so near to the private beach. Breakfast is extensive...... Some people said the breakfast area is crowded. But not to me, probably we had ours before 9am. This hotel is located on Yezhou beach, very far from Sanya town.... But its the privacy you are paying for....

2/10 Terrible

James

Liked: Property conditions & facilities
Disliked: Room comfort
beautiful building, everything else is terrible
The building is beautiful and modern. The staff really let it down. In general, the staff seem unhappy. They have managed to find the only person in China who does not like children and put her in the kids club. The kids club lacks facilities and is very dirty. Restaurants are mediocre and overpriced. We won't be coming back

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The amazing beach, the great staff who are always helpful and the private balconies make this a quite place to get away from everything.