The Ritz-Carlton Sanya, Yalong Bay: Deals & Reviews (Sanya, CHN)

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Luxury hotel on the beach, with 5 outdoor swimming pools

Dates

December 2024

January 2025

Couples treatment room(s), sauna, hot tub, steam room, body treatments

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Pool

Spa

Breakfast available

Air conditioning

Parking included

Explore the area

Yalong Bay Sanya Hainan, Sanya, Hainan, 572000

Yalong Bay
5 min drive
Yalong Bay Tropical Paradise Forest Park
8 min drive
Sun Bay
22 min drive
Sanya (SYX-Phoenix Intl.)
30 min drive

Room options

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds, Ocean View

Highlights

Outdoor play area

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

65 sq m
Sea view
Sleeps 3
2 Double Beds

Deluxe Room, 2 Double Beds, View

Highlights

Outdoor play area

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

65 sq m
Resort view
Sleeps 3
2 Double Beds

Villa, 1 Bedroom, Oceanfront

Highlights

Outdoor play area

Balcony

Separate dining area

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Private pool

130 sq m
Sea view
Sleeps 3
1 King Bed

Club Room, 1 King Bed, Ocean View

Highlights

Outdoor play area

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Club Lounge

65 sq m
Sea view
Sleeps 2
1 King Bed

Room, 1 King Bed, Courtyard View (Lagoon)

Highlights

Outdoor play area

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

80 sq m
Lagoon view
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed, View

Highlights

Outdoor play area

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

65 sq m
Hill view
Sleeps 2
1 King Bed

Villa, 1 Bedroom, Garden View

Highlights

Outdoor play area

Balcony

Separate dining area

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Private pool

130 sq m
Sleeps 3
1 King Bed

Room, 1 King Bed, Ocean View

Highlights

Outdoor play area

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

65 sq m
Sea view
Sleeps 2
1 King Bed

Suite, 1 King Bed, Ocean View

Highlights

Outdoor play area

Balcony

Separate dining area

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

127 sq m
Sea view
Sleeps 3
1 King Bed

Premier Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony

Outdoor play area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

65 sq m
Sea view
Sleeps 3
2 Double Beds

Room, 2 Double Beds, Pool Access

Highlights

Outdoor play area

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

80 sq m
Sleeps 3
2 Double Beds

Room, 1 King Bed, Balcony, Resort View

Highlights

Balcony

Outdoor play area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

65 sq m
Resort view
Sleeps 3
1 King Bed

Club Suite, 1 Bedroom, Ocean View

Highlights

Outdoor play area

Balcony

Separate dining area

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

123 sq m
Sea view
Sleeps 3
1 King Bed

Family Suite, 1 Double Bed, Garden View

Highlights

Outdoor play area

Balcony

Separate dining area

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

65 sq m
Ocean view
Sleeps 4
1 Double Bed

Villa, 2 Bedrooms, Ocean View, Oceanfront

Highlights

Outdoor play area

Balcony

Separate dining area

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Private pool

252 sq m
Sea view
Sleeps 6
2 Double Beds

Room, 2 Double Beds, Balcony, Resort View

Highlights

Balcony

Outdoor play area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

65 sq m
Resort view
Sleeps 3
2 Double Beds

Premier Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony

Outdoor play area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Free cots/infant beds

65 sq m
Sea view
Sleeps 3
1 King Bed

Club Room, 2 Double Beds, Ocean View

Highlights

Outdoor play area

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Club Lounge

65 sq m
Sea view
Sleeps 2
2 Double Beds

Club Suite, 1 King Bed, Pool Access

Highlights

Outdoor play area

Balcony

Separate dining area

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

123 sq m
Sleeps 3
1 King Bed

Similar properties

Pool

Spa

Kids pool

Waterslide

for 1 night

includes taxes & fees

6 Dec - 7 Dec

About the area

Sanya

At The Ritz-Carlton Sanya, Yalong Bay, you'll be connected to a shopping centre and 3.7 km (2.3 mi) from Yalong Bay. Highlights at this luxury hotel include 4 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing visit to SPA can include hot stone massages, Swedish massages, aromatherapy and hydrotherapy along with access to the sauna. The restaurant, Fresh 8, is open for breakfast, brunch, lunch and dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach and enjoy the on-site free kids' club, 24-hour gym and outdoor tennis court. 1701 square feet (158 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a sauna. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of a free shopping centre shuttle. .Places within a 30-minute drive of this 5-property class Jiyang District hotel include Yalong Bay Tropical Paradise Forest Park and Sun Bay.

What's nearby

Yalong Bay - 5 min drive - 3.7 km
Yalong Bay Tropical Paradise Forest Park - 8 min drive - 6.4 km
Haitang Bay - 27 min drive - 28.4 km
Dadong Sea - 35 min drive - 23.2 km
Dadonghai Beach - 41 min drive - 23.1 km

Getting around

Sanya (SYX-Phoenix Intl.) - 30 min drive

Restaurants

‪The Ritz-Carlton Sanya Yalong Bay - ‬1 min drive
‪林姐香味海鲜 - ‬8 min drive
‪Sofia - ‬2 min walk
‪三亚亚龙湾瑞吉度假酒店 - ‬3 min drive
‪Fresh8 - ‬1 min drive

About this property

The Ritz-Carlton Sanya, Yalong Bay

Luxury hotel on the beach, with 5 outdoor swimming pools

The Ritz-Carlton Sanya, Yalong Bay offers its guests a full-service spa, 5 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 4 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A free manager's reception is offered daily. Public spaces have free WiFi and wired Internet.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 1701 square feet (158 square metres) and includes a conference centre. A children's pool, a 24-hour fitness centre, and spa services are also featured at the luxury The Ritz-Carlton Sanya, Yalong Bay. Free self parking is available. The property offers extended parking privileges.

This 5-star Sanya hotel is smoke free.

452 guestrooms or units

7 levels

3 buildings

4 dining venues

2 bars or lounges

Conference rooms

1701 sq ft of conference space

158 sq. m of conference space

Built in 2008

Manager's reception (free)

Deli

Kid's club (free)

Supervised kids' activities (surcharge)

Cabanas by the pool (free)

Poolside lounge chairs

Umbrellas for the pool

Charging station for electric cars

Business centre (24 hours)

Conference centre

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Games room or arcade

Corner/local shop

Terrace

Garden

BBQ grill(s)

Gift shop

Beauty salon

Newspapers in lobby (free)

Television in lobby

On-site shopping

Bellhop

Lift

No smoking on site

Fridge in a common area

Locker space

Bar by the pool

Swim-up bar

The Ritz-Carlton Sanya, Yalong Bay offers 452 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to balconies. This individually decorated and furnished accommodation includes dining tables. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels and pay-per-view films. Coffee/tea makers and minibars are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. An iron/ironing board, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

SPA has 10 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Languages

Chinese (Mandarin), English, French, Russian

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

Electric car charging station on site
Free shopping centre shuttle
Free self parking on site
Extended parking on site
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CNY 288 for adults and CNY 144 for children
2 bars/lounges
4 restaurants
A poolside bar
A swim-up bar
Coffee and tea in common areas
Couples/private dining
Free daily manager's reception
Snack bar/deli

Restaurants on site

Fresh 8
Pearl Chinese Restaurant
Sand-Beach Grill
Sofia-Italian Restaurant

Family friendly

5 outdoor pools
Arcade/game room
Art supplies
Baby bath
Baby toys
Beach toys
Children's books
Children's dinnerware
Children's games
Children's pool
Children's toys
Dining table
DVD player
Free children's club
Free cot
Grocery/convenience store
Highchair
In-room babysitting
Laundry facilities
Playground
Pool toys
Rollaway/extra bed (surcharge)
Snack bar/deli
Soundproofed rooms
Stroller
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Lockers
Luggage storage
Safe at front desk
Shared refrigerator

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
Conference centre (1,701 square foot of space)
Meeting rooms

Outdoors

Barbecue grill
Free pool cabanas
Garden
On the bay
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

10 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Prenatal massages
Reflexology
Sauna
Spa open daily
Spa tub
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Area rugs in room
Assistive listening devices in meeting rooms
Grab bar in bathtub
Grab bar near toilet
Hardwood flooring in room
Height-adjustable showerhead
In-room roll-in shower
Lever door handles
Lift
Low-height door lock
Low-height electrical sockets in bathroom
Low-height view port in door
Portable bathtub seat
Thin carpet in room
Tile flooring in room
Transfer shower
Visual fire alarm
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

3 buildings
7 floors
Art Deco architecture
At least 80% lighting from LEDs
Banquet hall
Biodegradable drinking straws available
Built in 2008
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
No plastic drinking straws
Reception hall
Rooftop garden
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Frette Italian sheets
Pillow menu
Pillowtop mattress
Rollaway/extra bed (surcharge)

Bathroom

Bidet
Deep soaking bathtub
Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

DVD player
IPod dock
LCD TV with premium satellite channels
Pay films

Food and drink

24-hour room service
Coffee/tea maker
Dining table
Electric kettle
Free bottled water
Minibar

Access via exterior corridors
Air conditioning (climate-controlled)
Ceiling fan
Connecting rooms available
Desk
Desk chair
Energy-saving switches in guestrooms
Individual decor
Individual furnishings
Iron/ironing board on request
Laptop workspace
LED lighting
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Express check-in available

Minimum check-in age - 15

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

This property offers shuttle service to and from Sanya Begonia Bay Internation Shopping Centre with required 24-hour advance notice during scheduled hours.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for CNY 525.0 per day.

Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately CNY 288 for adults and from CNY 144 for children
Rollaway bed fee: CNY 525.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses solar energy

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property uses solar energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are needed for golf tee times and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Ritz-Carlton Hotel Sanya

Ritz-Carlton Sanya

Sanya Ritz-Carlton

Ritz Carlton Hotel Sanya

Ritz Sanya

The Ritz-Carlton Sanya Yalong Bay Hainan

Ritz-Carlton Sanya Yalong Bay Hotel

Ritz-Carlton Sanya Yalong Bay

The Ritz Carlton Sanya, Yalong

The Ritz-Carlton Sanya, Yalong Bay Hotel

The Ritz-Carlton Sanya, Yalong Bay Sanya

The Ritz-Carlton Sanya, Yalong Bay Hotel Sanya

Frequently asked questions

What is the cancellation policy at The Ritz-Carlton Sanya, Yalong Bay?

The Ritz-Carlton Sanya, Yalong Bay offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ritz-Carlton Sanya, Yalong Bay?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at The Ritz-Carlton Sanya, Yalong Bay on 25 Nov 2024 start from NZ$376.83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ritz-Carlton Sanya, Yalong Bay?

Yep, The Ritz-Carlton Sanya, Yalong Bay has a free self car park.

Are there any beaches close to The Ritz-Carlton Sanya, Yalong Bay?

The closest beach to The Ritz-Carlton Sanya, Yalong Bay is Dadonghai Beach (10.3 km).

Is there a spa on site at The Ritz-Carlton Sanya, Yalong Bay?

Yep, SPA is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Thai massages.

Does The Ritz-Carlton Sanya, Yalong Bay have a pool?

The Ritz-Carlton Sanya, Yalong Bay has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 7:00 AM to 10:00 PM.

What luxury perks are available at The Ritz-Carlton Sanya, Yalong Bay?

The Ritz-Carlton Sanya, Yalong Bay features 5 outdoor pools, a full-service spa and free pool cabanas. All guestrooms come with Frette Italian sheets, deep soaking tubs and pillowtop beds.

What makes The Ritz-Carlton Sanya, Yalong Bay a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Ritz-Carlton Sanya, Yalong Bay.

Is The Ritz-Carlton Sanya, Yalong Bay family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as highchairs and baby baths in the guestrooms, it's no surprise that The Ritz-Carlton Sanya, Yalong Bay is a hit with families.

Are there hot tubs in the rooms at The Ritz-Carlton Sanya, Yalong Bay?

No, but there are deep-soaking baths in the guestrooms.

Does The Ritz-Carlton Sanya, Yalong Bay serve breakfast?

Yeah, buffet brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at The Ritz-Carlton Sanya, Yalong Bay?

No, The Ritz-Carlton Sanya, Yalong Bay does not offer an airport shuttle service.

Is there a bar or restaurant at The Ritz-Carlton Sanya, Yalong Bay?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Ritz-Carlton Sanya, Yalong Bay?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The Ritz-Carlton Sanya, Yalong Bay?

No, pets are not allowed.

Is there a golf course on site at The Ritz-Carlton Sanya, Yalong Bay?

There is a golf course next to The Ritz-Carlton Sanya, Yalong Bay.

The Ritz-Carlton Sanya, Yalong Bay Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

6/10 Okay

BAR

Travelled with family

11 Apr 2024

Disliked: Property conditions & facilities, room comfort

Old and Outdated Resort

the Hotel is very large and lacks a feeling of Luxury or intimacy; Stuff and undertrained, English is hardly spoken, and consumption is outrageously expansive; overall it is an OK hotel but would need a deep renovation and review of conditions and services; i would not recommend this hotel

Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveller

Business traveller

14 Apr 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Love it

Very nice hotel

Stayed 1 night in Apr 2021

10/10 Excellent

Maribel

4 Jan 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property, enjoyed out door restaurant by the beach and the great acoustic guitarist and singer.

Stayed 6 nights in Dec 2020

10/10 Excellent

Daniel, Shanghai

Travelled with family

7 Aug 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Die Mitarbeiter waren sehr freundlich und Hilfsbereit. Das Hotel ist sehr schön aber es sind schon ein paar Renovation notwendig. Z.B. bei den Pools funktionieren nur wenige Massagedüsen. Das Essen wiederum war sehr gut und auch die Auswahl an Morgenbuffet gross.

Stayed 6 nights in Jul 2020

2/10 Terrible

JIE

Travelled with family, Travelled with group

4 Aug 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

worst hotel

This is the worst hotel I have ever stayed in

Stayed 1 night in Jul 2020

4/10 Poor

Grainne, Foshan

Travelled with partner

16 Jul 2020

Liked: Cleanliness, property conditions & facilities

The hotel’s architecture, the landscaping , the pool, the spa, the food and the cleanliness are all great, but the service is the poorest I have ever experienced at a Ritz-Carlton property. The staff are truly lovely and very hard working, but their training is clearly lacking, procedures are haphazard and the property is not led well by the GM. I had to make many, many complaints - handled well by the F&B manager, Fethi and the Hosptality manager, Elaine (she is AMAZING and without her personal intervention and incredible support, we would have left after the first couple of days), but the despite this, did not see the GM at all, not once, around the property. In the end, I made an appointment to see him and he didn’t turn up for the appointment! He did apologize for not coming, claiming he had been at another appointment that over ran, but that sort of poor management, attention to detail and downright rudeness is a clear example of all that is wrong with his hotel. I would never stay there again and indeed, am reconsidering my 20 years of loyalty to Ritz-Carlton properties. A bitterly, bitterly disappointing trip.

Stayed 10 nights in Jul 2020

6/10 Okay

Verified traveller

Travelled with family and small children

7 Jan 2020

Disliked: Amenities, property conditions & facilities

Expected better for a ritz Carlton. Breakfast was good with tons of selection. That was the best part. Toilet sink shower clogs and slow draining. Broken outlets. Carpet smells like mildew. Pool was nice

Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

20 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were not happy with the balcony with a wall which was blocking the beautiful view.

Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with family and small children

8 Nov 2019

Liked: Cleanliness

Disliked: Staff & service, amenities

I would say overall the property is beautiful. Where the property falls apart is the language. Language/mass confusion was a common theme. Being from Canada and traveling in China I’ve come to expect language barriers. But I have yet to see a situation so poorly handled like this property. Starting with arrival. A room was booked online as a resort view. However the hotel said to them, that qualified as a garden view. To me that makes no sense. Moving forward. The luggage was to be brought up to the room upon check in. The bags never came, we called down and they had no idea what luggage even meant. After further explanation, luggage was understood and an hour later the bags showed up. Adding insult to injury, the phone range 3 times after stating that they needed a luggage number. At this point the phone ringing woke up our infant child over and over after a long day of flying this was not great. Explaining that the luggage had arrived and the luggage number was no longer necessary the calling finally subsided. Next: room service was ordered, again a process considering no one spoke enough English to even process what a a chicken club sandwich was. Which to me just doesn't make sense. Considering the menu is in English, you’d hope at minimum someone could understand enough to just put an order in. Sadly the food showed up cold, and late. The order was incorrect. Additionally the air conditioning did not work. Entire stay was an over heated mass mis-communication of a stay.

Stayed 4 nights in Nov 2019

8/10 Good

Janette Yin

Travelled with family

26 Jul 2019

Liked: Staff & service, room comfort

Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

2 Jul 2019

Liked: Cleanliness, property conditions & facilities

This is a very beautiful resort. I loved the food in the Sand Restaurant. In the morning i had to wait up to half an hour to get seated for breakfast. That is not what I would expect from a Ritz Carlton. The pools are very nice, however the massage jets don’t work. The evenings are rather boring. Besides a DJ there is nothing going on. The SPA center is gorgeous.

Stayed 3 nights in Jun 2019

10/10 Excellent

Roberta

11 Jun 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Ritz

Fantastic hotel. Rooms were huge and beautiful with great amenities. Breakfast went on and on - it was amazing. Several pools allowed privacy- beach was clean, water was great. My only complaint is that the restaurants at the Ritz were crazy expensive and better to go into town for dinner.

Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

29 Apr 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sanctuary in Sanya

The hotel is beautiful. The design blends with the beautiful grounds and pools. There are several restaurant options, including a delicious Italian restaurant. The spa facilities were extensive and elegant. The rooms are spacious. The staff was helpful. English speakers among the staff were few but between hand signals, smiles and Google translates we navigated our way through well. Signage and menus are in Chinese and English. The resort does cater to families so be prepared for lots of little ones. That said, it did not affect our adult get away. There are lots of areas and activities that cater to families which allows adults to get away and enjoy quiet areas. It is a beautiful resort in a peaceful, scenic location. Definitely a “yes” if you find yourself in this beautiful corner of the world.

Stayed 4 nights in Apr 2019

4/10 Poor

Verified traveller

14 Jan 2019

Liked: Property conditions & facilities, room comfort

Disliked: Staff & service

not romantic service

The hotel will say your room is not available and up sell you to pay more in order for you to be able to check in

Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

9 Dec 2018

Liked: Staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

26 Nov 2018

Stayed 2 nights in Nov 2018

10/10 Excellent

briendle

20 Nov 2018

Fabulous property. Friendly staff. Hoss Vetry, Property Vice President is affable and very accommodating. A picturesque oasis only a short distance from the hustle bustle city.

Stayed 1 night in Nov 2018

10/10 Excellent

Pierre

30 Sept 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay in Sanya iconic property

we had a great stay at Ritz Carlton Sanya, the hotel is not brand new but has its charm, the staff is very helpful, pools and public areas are great, restaurants nice too.

Stayed 2 nights in Sep 2018

10/10 Excellent

Footy, Australia

24 Aug 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Am amazing resort !

We loved our stay here - it’s the second time. From the location on the sea to the staff and food everything is fantastic. The rooms on one side of the hotel have been renovated and are better than the other. The staff here are very helpful and leave nothing to be desired. The food in the restaurants is really good - especially Pearl, serving Chinese food. There are shops and an ice cream kiosk. The beach is wonderful with life guards at both the pool and beach. It’s the best kept secret. Go there you’ll love it.

Stayed 3 nights in Aug 2018

10/10 Excellent

Luis Guerra

18 Aug 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to relax and enjoy a family vacation

We loved it. The place is gorgeous, the restaurants are top notch. The staff is, as you’d expect at a RItz-Carlton, readily available and anticipating your needs to the best of their abilities. The Ritz Kidz area for children is well sized and full of fun for the little ones. Overall we loved it. The one thing when considering location is their beach access is not the best among hotels, a bit steep and removed from the beach sitting arrangements, but we still enjoyed it.

Stayed 3 nights in Aug 2018

8/10 Good

Tung Nei

10 Aug 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Aug 2018

10/10 Excellent

Blanche, Hong Kong

4 Aug 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service at Ritz Carlton

Hotel staff were very professional and responsive. They showed great care and concern when my son fell sick on one day. The waitress (Mona) at Sofia restaurant offered us her incredible service over dinner that evening in particular. The room (garden view) is very spacious and clean with great facilities to add cosines and comfort.

Stayed 3 nights in Jul 2018

10/10 Excellent

Rau, Sydney, Australia

21 Jul 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Cut Above the Rest

My partner and I stayed here for two 6 nights in a Garden Room Villa. Both the exterior and interior of the hotel harks back to traditional elements of Chinese architecture (think timber, symmetrical layouts, upturned roofs, etc.) and it is seen throughout the entire resort, including the Garden Villa. Tucked away from the rest of the resort in a secluded cul-de-sac, the Garden Villa is incredibly private, and set against (as the name would suggest) lush green gardens and forestry. Make sure you take it all in as you walk, or more preferably; use the complimentary golf cart service available to Villa guests only. The Villa itself was extremely spacious, including a generously sized walk-in wardrobe, an unbelievably grand and sumptuous bathroom with all the luxurious trimmings, and a bedroom only fit for a king and queen (and this includes the lavish bed and linen). The Villa then opens up to a large deck, showcasing the outdoor pool, pergola set above a seating area, and of course, the garden with hibiscus and an array of fauna growing. The outdoor area sets the perfect scene for a days (rain or shine) swimming, reading, and a glass or two of champagne as you let any sense of worry completely melt away. As I mentioned above, the service at the Ritz Carlton is truly next to nothing. Staff taking the ‘extra’ step is completely the norm, and ‘going over and beyond’ seems to be standard here, and this level of service was echoed throughout our entire stay. This was exemp

Stayed 6 nights in Jul 2018

10/10 Excellent

Lee, Hong Kong

7 Jul 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel if you just like to relax only

This hotel has the beach next to it and you can walk along it and whilst we were there it as really empty. We stayed two nights and it was great for us just to swim and relax since there is not much to do nearby. We were there for our 15th wedding anniversary and the staff made us very welcome on the first day e.g. wine, chocolates, bouquet of flower, BBQ table away from the main seating; all in all a wonderful hotel with excellent staff all round. We would happily return one day with friends!

Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

19 Apr 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful service!

It was a wonderful stay! The staff was bery friendly and helpful. We received delicious fresh fruits after check-in! The spa was clean and rejuvenating. Excellent service and will return again!

The Ritz-Carlton Sanya, Yalong Bay

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