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Melia Paulista

5.0 star property
Luxury São Paulo hotel in Jardim Paulista with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Melia Paulista

Bar (on property)
Property grounds
Indoor pool, pool loungers
Supreme Queen
Front of property

Reviews

8.2 out of 10

Very good

Guests liked:

Clean rooms, friendly staff

Popular amenities

  • Hot tub
    Hot tub
  • Pool
    Pool
  • Bar
    Bar
  • Air conditioning
    Air conditioning
  • Spa
    Spa
  • Breakfast available
    Breakfast available
The price is NZ$234
includes taxes & fees
17 Dec - 18 Dec

Explore the area

Map
Av Paulista, 2181, São Paulo, SP, 01310-300
  • Paulista Avenue
    7 min walk
  • Renaissance Theater
    9 min walk
  • Rua Augusta
    9 min walk
  • São Paulo (CGH-Congonhas)
    33 min drive

Room options

View all photos for Premium Room (Queen)

Premium Room (Queen)

Premium Room (Queen)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Renovated in 2019
Blackout curtains
Private bathroom
Hairdryer
  • 74 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

View from room

Junior Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Renovated in 2019
Renovated in 2017
Separate bedroom
  • 37 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin

Minibar, in-room safe, blackout curtains, soundproofing

Classic Twin

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Renovated in 2019
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite (Executive)

Junior Suite (Executive)

Junior Suite (Executive)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Renovated in 2019
Separate bedroom
Blackout curtains
Private bathroom
  • 50 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 2 Bedrooms (2+4)

Minibar, in-room safe, blackout curtains, soundproofing

Suite, 2 Bedrooms (2+4)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Renovated in 2019
2 bedrooms
Blackout curtains
Private bathroom
  • 74 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms

Minibar, in-room safe, blackout curtains, soundproofing

Suite, 2 Bedrooms

Highlights

Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Renovated in 2019
2 bedrooms
Blackout curtains
  • 74 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Room, Connecting Rooms (2+2)

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room, Connecting Rooms (2+2)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Renovated in 2019
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 54 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Deluxe Room, Connecting Rooms

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room, Connecting Rooms

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Renovated in 2019
Blackout curtains
Private bathroom
Hairdryer
  • 54 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Family Suite

Family Suite | View from room

Family Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Renovated in 2019
Separate bedroom
Blackout curtains
  • 37 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Queen Room

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Queen Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Renovated in 2019
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite (3 AD)

View from room

Junior Suite (3 AD)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Renovated in 2019
Separate bedroom
Blackout curtains
  • 37 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Room (Melia Room Double Bed)

Room (Melia Room Double Bed)

Room (Melia Room Double Bed)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Renovated in 2019
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 Double Murphy Bed

View all photos for Supreme Queen

Minibar, in-room safe, blackout curtains, soundproofing

Supreme Queen

Highlights

Separate sitting area
Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Renovated in 2019
Blackout curtains
Private bathroom
  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Renovated in 2019
Separate bedroom
Blackout curtains
Eco-friendly toiletries
  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

Accessible Deluxe Room Queen-Size Bed

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Renovated in 2019
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Premium

Minibar, in-room safe, blackout curtains, soundproofing

Grand Premium

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Renovated in 2019
Renovated in 2017
Blackout curtains
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Twin Room

Premium Twin Room

Premium Twin Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Renovated in 2019
Renovated in 2017
Blackout curtains
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Room (Premium with views)

Grand Room (Premium with views)

Grand Room (Premium with views)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Renovated in 2019
Blackout curtains
Private bathroom
Hairdryer
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Front of property

Blue Tree Premium Paulista

Pool
Spa
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (1002)
The price is NZ$253
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Blue Tree Premium Paulista

About the area

São Paulo

A luxury stay in São Paulo awaits you at Melia Paulista. Within steps you'll find Renaissance Theater and Conjunto Nacional. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an indoor swimming pool. .The restaurant, Gran Via, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the free kids' club, gym, Hot tub and sauna. Other amenities include free Wi-Fi in public areas, a conference centre and a children's swimming pool. Buffet breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11 AM. There's also valet parking, along with the convenience of an airport shuttle. .Places within a 15-minute walk of this 5-property class Jardim Paulista hotel include Italian Consulate General São Paulo and Reboucas Convention Center.

What's nearby

  • Paulista Avenue - 7 min walk - 0.6 km
  • São Paulo Museum of Art - 16 min walk - 1.4 km
  • Frei Caneca Shopping and Convention Center - 2 min drive - 1.1 km
  • Hospital Sírio-Libanês - 2 min drive - 1.3 km
  • Ibirapuera Park - 5 min drive - 3.6 km

Getting around

  • Consolacao Station - 1 min walk
  • Fradique Coutinho Station - 4 min drive
  • São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.) - 51 min drive

Restaurants

  • ‪Restaurante America - ‬2 min walk
  • ‪Burger King - ‬1 min walk
  • ‪Look Lanches - ‬1 min walk
  • ‪Casa Bauducco - ‬1 min walk
  • ‪Starbucks - ‬2 min walk

About this property

Melia Paulista

Luxury São Paulo hotel in Jardim Paulista with a full-service spa
Melia Paulista offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 3767 square feet (350 square metres) and includes a conference centre. A children's pool, a hot tub, and a sauna are also featured at the luxury Melia Paulista. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. A complete renovation of Melia Paulista was completed in September 2019.

This 5-star São Paulo hotel is smoke free.

  • 1 building
  • 400 guestrooms or units
  • 23 levels
  • 3767 sq ft of conference space
  • 350 sq. m of conference space
  • Built in 2004
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Library
  • Computer for guest use
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue
Melia Paulista offers 400 accommodations with minibars and a safe. A pillow menu is available. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This São Paulo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include massages.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Covered valet parking on site (BRL 45 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11 AM on weekends; BRL 82.50 for adults and BRL 82.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gran Via

Family friendly

  • Arcade/game room
  • Baby bath
  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 7 meeting rooms
  • Computer station
  • Conference centre (3,767 square foot of space)

Outdoors

  • Pool loungers

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Massage

Accessibility

  • No lift

More

  • 1 building
  • 23 floors
  • Banquet hall
  • Built in 2004
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk chair
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for BRL 262.5 per day.
  • Cots (infant beds) are available for BRL 52.5 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately BRL 82.5 for adults and from BRL 82.5 for children
  • Airport shuttle fee: BRL 480 per vehicle (return, maximum occupancy 3)
  • Valet parking fee: BRL 45 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: BRL 52.5 per day
  • Rollaway bed fee: BRL 262.5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Long-term renters welcome
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, debit cards and cash. This property uses eco-friendly cleaning products. Long-term renters welcome. This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá) guidelines.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Melia Paulista
Melia Paulista Hotel
Melia Paulista Hotel Sao Paulo
Melia Paulista Sao Paulo
Caesar Business Sao Paulo Paulista Hotel Sao Paulo
Melia Paulista Sao Paulo, Brazil
Melia Paulista Hotel
Melia Paulista São Paulo
Melia Paulista Hotel São Paulo

Frequently asked questions

What is the cancellation policy at Melia Paulista?

Melia Paulista offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Melia Paulista?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Melia Paulista on 17 Dec 2024 start from NZ$234.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Melia Paulista?

Yep, Melia Paulista has covered valet parking for BRL 45 per day.

Is there a spa on site at Melia Paulista?

Yep, there is an onsite spa at Melia Paulista. You'll enjoy services like massages.

Does Melia Paulista have a pool?

Melia Paulista has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Melia Paulista?

Melia Paulista features a full-service spa, a health club and an indoor pool.

Is Melia Paulista family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as baby baths in the guestrooms, it's no surprise that Melia Paulista is a hit with families.

Does Melia Paulista serve breakfast?

Yep, buffet breakfast is offered on weekdays between 6:00 AM and 10:30 AM and weekends between 6:00 AM and 11 AM.

Is there a free airport shuttle available at Melia Paulista?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Melia Paulista?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Melia Paulista?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Melia Paulista?

No, pets are not allowed.

Melia Paulista Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 515 out of 1011 reviews" "
Rating 8 - Good. 246 out of 1011 reviews" "
Rating 6 - Okay. 125 out of 1011 reviews" "
Rating 4 - Poor. 69 out of 1011 reviews" "
Rating 2 - Terrible. 56 out of 1011 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ryan, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and facilities. Reliable.
Stayed 7 nights in Aug 2024

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay
Stayed 1 night in Aug 2024

10/10 Excellent

Joao

Stayed 3 nights in Aug 2024

8/10 Good

Virginia

Travelled with family
Liked: Cleanliness, staff & service
Great service, everyone was so kind. The keys didn’t work, but they will replace immediately at the feont desk
Stayed 1 night in Aug 2024

8/10 Good

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellwnt location
The hotel is very well located on Avenida Paulista. The staff is friendly and helpful, the rooms are comfortable and well equipped. The only problem was that the keys were damaged, but at reception they fixed them immediately.
Stayed 4 nights in Aug 2024

10/10 Excellent

Wellington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Wellington

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, safe organized and in a good location
Stayed 3 nights in Jul 2024

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Near museums and shops.
Stayed 4 nights in Jul 2024

10/10 Excellent

Navin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great hotel
Stayed 3 nights in Jul 2024

10/10 Excellent

Eduardo

Stayed 2 nights in Jul 2024

10/10 Excellent

FL

Liked: Cleanliness, property conditions & facilities, room comfort
Best in Sao Paulo
I've been here before and loved the place except the Internet was slow when using a vpn. However since then they've improved their internet dramatically and now it is my favorite place in Sao Paulo to stay. I'll most likely be back multiple times
Stayed 6 nights in Jul 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Jean

Stayed 4 nights in Jul 2024

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. I love to swim and they have a lap pool!
Stayed 2 nights in Jun 2024

10/10 Excellent

Satish

Stayed 2 nights in Jul 2024

10/10 Excellent

Ligia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a solid choice
This is my second time staying at Melia Paulista and it's a wonderful hotel, perfectly located near everything and the staff are stellar. This time I was in a renovated room and it was far better than the old ones! I used the pool and the reflexology service and that was a wonderful experience. It is qualified as a 5-star and it may be in South American standards but not for North Americans. There's nothing wrong with the hotel, it's just that guests need to understand the difference. For instance, the towels are a rough (but do a great job at exfoliating!), there isn't a full array of amenities like hand cream, body lotion and a box of tissue. The quirkier thing is not having a small dish to leave the hand soap so you have to leave the wet soap on the counter - it's a bit weird! Regardless of these minor things, this is a wonderful hotel with the most delicious breakfast, and I look forward to returning to eat more pão de queijo!
Stayed 6 nights in Jun 2024

6/10 Okay

Ahmed

Travelled with group
Liked: Cleanliness, amenities
Average overall.
Stayed 4 nights in Jun 2024

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 3 nights in Jun 2024

4/10 Poor

Athila, Dorchester

Disliked: Cleanliness, staff & service
I spent two nights and overall wasn’t a good experience. I had to work remotely- internet didn’t work. I paid 30BRL (fee to get a high speed internet) and it simply didn’t work. It affected my work performance. Housekeeping didn’t replace towels even though I left it on the floor. Robe offered smelled bad. Called receptionist and request water - it took them 2 hours to deliver it - I called multiple times inquiring about it. They said that because I had “do not disturb on they would not knock on the door”. Why wait 2 hours and multiple requests to say that? Not to mention that the day before during my work meeting someone knocked on the door (with the do not disturb sign on) to deliver a food that I DIDN’T EVEN REQUESTED! Charge high rates and poor customer service.
Stayed 2 nights in Jun 2024

8/10 Good

Rony, Aventura

Staff was good but they need to work on maintaining the rooms and quality of the property
Stayed 4 nights in Jun 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place..but the internet? not so good.
The internet was was horrible! I even purchased the fastest internet option and yet the internet kept dropping consistently while on conference calls. To their credit they did try very hard to remediate the connection issues but it wasn't reliable. No matter what they did, it still kept dropping over and over again. Worst internet connection from a 5 star hotel I have ever experienced and I have been to a lot of hotels globally. Aside from that everything else was perfect. Spacious room, helpful and polite staff, shops, malls, and restaurants nearby. Even a decent gym about a block away from the Hotel. The location was at the center of Paulista avenue which was perfect. I do recommend the place but if you are in Sao Paulo on business or you're a digital nomad and absolutely need a reliable internet connection, you might want to consider other places to stay. If the internet was functioning properly, I would have stayed much longer.
Stayed 7 nights in May 2024

10/10 Excellent

renata, Boca Raton

Stayed 4 nights in Jun 2024

10/10 Excellent

FL

Stayed 1 night in Jun 2024

8/10 Good

Hernan

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Internet bad everything else great
The internet was intermittent. I even purchased the faster internet option and yet the internet kept dropping while I was on internet conference calls. To their credit they did try to remediate the internet connection issues but it wasn't reliable. Aside from that everything else was perfect. Shops, Malls, and restaurants, and even a decent gym just steps away from the Hotel.
Stayed 7 nights in May 2024