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Renaissance São Paulo Hotel

5.0 star property
Luxury São Paulo hotel in Jardim Paulista with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Renaissance São Paulo Hotel

Premium bedding, down duvets, minibar, in-room safe
Point of interest
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Premium bedding, down duvets, minibar, in-room safe
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • Pet-friendly
  • Air conditioning
  • Spa
The price is NZ$367
includes taxes & fees
4 Jan - 5 Jan 2025

Explore the area

Map
Alameda Santos, 2233, São Paulo, SP, 01419-002
  • Rua Augusta
    1 min walk
  • Paulista Avenue
    2 min walk
  • São Paulo Museum of Art
    10 min walk
  • São Paulo (CGH-Congonhas)
    33 min drive

Room options

View all photos for Club Room, 1 King Bed, Non Smoking

Club Room, 1 King Bed, Non Smoking

Club Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Madison Suite, Club Suite, 1 King Bed, Non Smoking

Madison Suite, Club Suite, 1 King Bed, Non Smoking

Madison Suite, Club Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 5 sq m
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 King Bed, Non Smoking, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 4 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Separate bathtub and shower, rainfall showerhead, free toiletries

Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Non Smoking

Separate bathtub and shower, rainfall showerhead, free toiletries

Club Room, 2 Double Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Front of property

Tivoli Mofarrej São Paulo

Pool
Spa
Pet-friendly
Free WiFi
4.6 out of 5, Wonderful, (1000)
The price is NZ$443
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Tivoli Mofarrej São Paulo

About the area

São Paulo

A luxury stay in São Paulo awaits you at Renaissance São Paulo Hotel. Within just a 10-minute stroll, you'll find Paulista Avenue and São Paulo Museum of Art. Highlights at this eco-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A pampering day can include hot stone massages, sports massages, aromatherapy and Ayurvedic treatments along with access to the sauna. The restaurant, Terraço Jardins, is open for breakfast, brunch, lunch and dinner. Living Lounge Bar & Sushi is the hotel's own lobby lounge, serving drinks along with lunch and dinner. Enjoy the 24-hour gym, Hot tub, sauna and pool loungers. 29063 square feet (2700 square metres) of event facilities include 20 meeting rooms and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 5-property class Jardim Paulista hotel include Oscar Freire Street and Football Museum.

What's nearby

  • Rua Augusta - 1 min walk
  • Paulista Avenue - 2 min walk
  • São Paulo Museum of Art - 10 min walk
  • Oscar Freire Street - 12 min walk
  • Ibirapuera Park - 5 min drive

Getting around

  • Fradique Coutinho Station - 5 min drive
  • Paulista Station - 6 min walk
  • São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.) - 50 min drive

Restaurants

  • ‪Living Lounge Bar & Sushi - ‬1 min walk
  • ‪Perseu Coffee House - ‬1 min walk
  • ‪Casa Bauducco - ‬3 min walk
  • ‪Club Lounge Renaissance - ‬1 min walk
  • ‪Cantina do Piero il Vero - ‬2 min walk

About this property

Renaissance São Paulo Hotel

Luxury São Paulo hotel in Jardim Paulista with a full-service spa
Renaissance São Paulo Hotel offers its guests a full-service spa, an outdoor pool, and Access to hot tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 20 meeting rooms. Event space at this hotel measures 29063 square feet (2700 square metres) and includes conference space. A 24-hour fitness centre, a sauna, and a terrace are also featured at the luxury Renaissance São Paulo Hotel. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star São Paulo hotel is smoke free.

  • 1 building
  • 444 guestrooms or units
  • 25 levels
  • 29063 sq ft of conference space
  • 2700 sq. m of conference space
  • Built in 1997
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Renaissance São Paulo Hotel offers 444 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Beds feature down duvets and premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium cable channels. Espresso makers and minibars are provided. Bathrooms include a separate bath and shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and an iron/ironing board. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on request.

The on-site spa has 10 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle
  • Secured, covered valet parking on site (USD 11 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; USD 22 for adults and USD 11 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Living Lounge Bar & Sushi
  • Terraço Jardins

Things to do

  • 24-hour gym
  • Art gallery
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 20 meeting rooms
  • 29,063 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (75 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (100 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 1 September 2024 to 1 December 2024 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 58 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 45.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.68 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22 for adults and from USD 11 for children
  • Airport shuttle fee: USD 80 per person (one-way)
  • Valet parking fee: USD 11 per day
  • Pet fee: USD 58 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 45.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Pool access available from 8:00 AM to 8:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Paulo
Hotel São
Hotel São Paulo
Paulo Hotel
Paulo São
Renaissance São
Renaissance São Hotel
Renaissance São Paulo
Renaissance São Paulo Hotel
Renaissance Sao Paulo Hotel Brazil
São Paulo Hotel
Sao Paulo Renaissance
Renaissance Sao Paulo
Renaissance São Paulo Hotel Hotel
Renaissance São Paulo Hotel São Paulo

Frequently asked questions

What is the cancellation policy at Renaissance São Paulo Hotel?

Renaissance São Paulo Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Renaissance São Paulo Hotel?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Renaissance São Paulo Hotel on 4 Jan 2025 start from NZ$364.47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Renaissance São Paulo Hotel?

Yep, Renaissance São Paulo Hotel has secured covered valet parking for USD 11 per day.

Is there a spa on site at Renaissance São Paulo Hotel?

Yep, there is an onsite spa at Renaissance São Paulo Hotel. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Renaissance São Paulo Hotel have a pool?

Renaissance São Paulo Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM. The property will be renovating the swimming pool from September 1 2024 until December 1 2024 (completion date subject to change).

What makes Renaissance São Paulo Hotel a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Renaissance São Paulo Hotel.

Is Renaissance São Paulo Hotel family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Renaissance São Paulo Hotel is a hit with families.

Does Renaissance São Paulo Hotel serve breakfast?

You bet, buffet breakfast is served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Renaissance São Paulo Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Renaissance São Paulo Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Renaissance São Paulo Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Renaissance São Paulo Hotel?

Dogs are welcome at Renaissance São Paulo Hotel, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 15 kg per pet.

Renaissance São Paulo Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 695 out of 1002 reviews" "
Rating 8 - Good. 195 out of 1002 reviews" "
Rating 6 - Okay. 68 out of 1002 reviews" "
Rating 4 - Poor. 29 out of 1002 reviews" "
Rating 2 - Terrible. 15 out of 1002 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff and service
I was in Sao Paolo for five nights for work, and it happened to be my birthday while I was here. The hotel staff went out of their way to make my day special! (Midnight snacks and cake as per Brazilian tradition, more cake the next day… it just kept on going!) Wonderful staff, comfortable rooms, great location. Would stay here again, and hope to be back on my birthday!
Stayed 5 nights in Sep 2024

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to park. electrical wallbox offered to charge my car. the swimpool was blocked due to necessary repairs. The theater in the property was nice and good.
Stayed 1 night in Sep 2024

8/10 Good

Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central & safe area with numerous bars round about
Stayed 6 nights in Jul 2024

10/10 Excellent

Bradley, Denfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just off paulista avenue on a quiet street. Big spacious rooms and plenty of amenities on site
Stayed 3 nights in Aug 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fabulous !
Stayed 1 night in Jul 2024

8/10 Good

Carina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place for business meetings in the city!
Stayed 1 night in Jul 2024

10/10 Excellent

Houssam

Travelled with partner
Liked: Amenities
Great stay
Stayed 2 nights in May 2024

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay at this hotel again. Highly recommend it
Stayed 6 nights in May 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pricey for what it offers
The hotel is on a good location and is moderately nice. The restaurant is good, but not great in comparison to same standard hotels in Brazil. The gym is well equipped, and the reception is friendly and professional. However, the hotel rooms are a bit dated, and the "fille de joie" sitting at the lobby in the evenings were a bit of a surprise.
Stayed 2 nights in May 2024

10/10 Excellent

MAIRA SAYURI

Stayed 1 night in Apr 2024

10/10 Excellent

Leo

Stayed 3 nights in Apr 2024

10/10 Excellent

John

Stayed 3 nights in Apr 2024

10/10 Excellent

nelson

Stayed 4 nights in Apr 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, service and good. I will stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Zeba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay overall
Nice location and very receptive staff. Reasonably good breakfast and happy hour. Nice views of city from top ( breakfast area) Checked us in early in the morning. No complaints!
Stayed 2 nights in Mar 2024

10/10 Excellent

Ezra, RICHMOND

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Dec 2023

10/10 Excellent

Manuela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Amazing hotel staff
Stayed 1 night in Feb 2024

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Andre

Stayed 3 nights in Dec 2023

10/10 Excellent

KADARNATH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Regina

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The first day housekeeping did not come to clean our rooms (we had 2 rooms) until 6:17 pm. By that time we were already getting ready to go out to dinner so we had to decline the cleaning.
Stayed 3 nights in Jan 2024

10/10 Excellent

LUCILE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully appointed. Great breakfast buffet at Terraco Jardim. Excellent location in a safe neighborhood with many dining options nearby. Friendly and service oriented staff.
Stayed 3 nights in Jan 2024

10/10 Excellent

JOAO

Liked: Amenities
Stayed 2 nights in Dec 2023

6/10 Okay

Markus

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
6 hours to get a baby crib, but got late checkout
It started rather well. Received a glass of espumante and the lobby is nice. The room was good with a desk and comfy bed. The big minus with the room is that they don’t have free water bottles. It’s not many hotels I been to that don’t provide free bottled water. Anyway, the big problem is their management and service. Received welcome emails asking what I need and so on. Told them that a baby crib is important to have in the room when we arrive. They said it will be sorted. When I entered the room, there was no baby crib so went down to speak with them. We’ll send one straight away, they said. Turns out that I took 6 hours and 4 visits to the reception to receive it. Every time I asked- they said it will be sent straight away. Otherwise they offered a very late check out that was much appreciated.
Stayed 1 night in Jan 2024

4/10 Poor

Stephanie

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024