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Hotel Monterey Edelhof Sapporo

4.0 star property
Luxury hotel with full-service spa and 24-hour front desk

Photo gallery for Hotel Monterey Edelhof Sapporo

[22nd Premium Floor] Suite Room, Non Smoking
Exterior
Sauna, hot tub, hot springs/mineral springs, massages
City view
[22nd Premium Floor] Premium Suite Room, Non Smoking

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
The current price is NZ$125
includes taxes & fees
3 Apr - 4 Apr

Explore the area

Map
Nishi 1-1, Kita 2 Jyo, Chuo-ku, Sapporo, Hokkaido, 060-0002
  • Sapporo Clock Tower
    ‪5 min walk‬
  • Sapporo TV Tower
    ‪6 min walk‬
  • Sapporo Factory
    ‪7 min walk‬
  • Sapporo (OKD-Okadama)
    ‪23 min drive‬

Room options

View all photos for [South Building 2-12F] Twin Room, Non Smoking

Premium bedding, down duvets, desk, blackout curtains

[South Building 2-12F] Twin Room, Non Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Down duvet
Premium bedding
Blackout curtains
Bidet
  • 26.00 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for [South Building 2-12F] Corner Twin Room, Non Smoking

[South Building 2-12F] Corner Twin Room, Non Smoking

[South Building 2-12F] Corner Twin Room, Non Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Down duvet
Premium bedding
Blackout curtains
Bidet
  • 29.00 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for [22nd Premium Floor] Suite Room, Non Smoking

[22nd Premium Floor] Suite Room, Non Smoking

[22nd Premium Floor] Suite Room, Non Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Blackout curtains
Separate bedroom
Down duvet
  • 44 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Deluxe Twin (16th - 21st floors, 2 single beds), Non Smoking

Deluxe Twin (16th - 21st floors, 2 single beds), Non Smoking

Deluxe Twin (16th - 21st floors, 2 single beds), Non Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Down duvet
Premium bedding
Blackout curtains
Bidet
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Single Room, Non Smoking (16th - 21st floors)

Single Room, Non Smoking (16th - 21st floors)

Single Room, Non Smoking (16th - 21st floors)

Highlights

Air conditioning
Heating
Fridge
HDTV
Down duvet
Premium bedding
Blackout curtains
Bidet
  • 19 sq m
  • City view
  • Sleeps 1
  • 1 Large Single Bed

View all photos for [22nd Premium Floor] Standard Twin Room, Non Smoking

View from room

[22nd Premium Floor] Standard Twin Room, Non Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Down duvet
Premium bedding
Blackout curtains
Bidet
  • 21.50 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Standard Twin Room (16th - 21st floors, 2 single sized beds), Non Smoking

Standard Twin Room (16th - 21st floors, 2 single sized beds), Non Smoking

Standard Twin Room (16th - 21st floors, 2 single sized beds), Non Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Down duvet
Premium bedding
Blackout curtains
Bidet
  • 24 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Luxury Room, Non Smoking (The top floor, 2 beds)

Luxury Room, Non Smoking (The top floor, 2 beds)

Luxury Room, Non Smoking (The top floor, 2 beds)

Highlights

Air conditioning
Heating
Fridge
HDTV
Down duvet
Premium bedding
Blackout curtains
Bidet
  • 60 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Semi Double Room (16th - 21nd floors), Non Smoking

Semi Double Room (16th - 21nd floors), Non Smoking

Semi Double Room (16th - 21nd floors), Non Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Down duvet
Premium bedding
Blackout curtains
Bidet
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 Large Single Bed

View all photos for [22nd Premium Floor] Premium Suite Room, Non Smoking

[22nd Premium Floor] Premium Suite Room, Non Smoking | View from room

[22nd Premium Floor] Premium Suite Room, Non Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Premium bedding
Blackout curtains
Separate bedroom
Down duvet
  • 63 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Triple Room, Non Smoking (16th-21st floors,2 single+1 extra bed)

Deluxe Triple Room, Non Smoking (16th-21st floors,2 single+1 extra bed)

Deluxe Triple Room, Non Smoking (16th-21st floors,2 single+1 extra bed)

Highlights

Air conditioning
Heating
Fridge
HDTV
Down duvet
Premium bedding
Blackout curtains
Bidet
  • 40 sq m
  • City view
  • Sleeps 5
  • 2 Large Single Beds and 1 Single Murphy Bed

View all photos for Deluxe Quadruple Room, Non Smoking (16th - 21st floors, for 4 people)

Deluxe Quadruple Room, Non Smoking (16th - 21st floors, for 4 people)

Deluxe Quadruple Room, Non Smoking (16th - 21st floors, for 4 people)

Highlights

Air conditioning
Heating
Fridge
HDTV
Down duvet
Premium bedding
Blackout curtains
Bidet
  • 40 sq m
  • City view
  • Sleeps 6
  • 2 Single Beds and 2 Single Murphy Beds

View all photos for Standard Triple Room, Non Smoking (16-21 fr, 2 Single Beds + 1extra bed)

Standard Triple Room, Non Smoking (16-21 fr, 2 Single Beds + 1extra bed)

Standard Triple Room, Non Smoking (16-21 fr, 2 Single Beds + 1extra bed)

Highlights

Air conditioning
Heating
Fridge
HDTV
Down duvet
Premium bedding
Blackout curtains
Bidet
  • 24 sq m
  • City view
  • Sleeps 5
  • 2 Single Beds and 1 Single Murphy Bed

View all photos for [22nd Premium Floor] Large Twin Room, Non Smoking

[22nd Premium Floor] Large Twin Room, Non Smoking

[22nd Premium Floor] Large Twin Room, Non Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Down duvet
Premium bedding
Blackout curtains
Bidet
  • 26.00 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for [South Building 2-12F] Twin Room, For 3 people, Non Smoking

[South Building 2-12F] Twin Room, For 3 people, Non Smoking

[South Building 2-12F] Twin Room, For 3 people, Non Smoking

Highlights

Air conditioning
Heating
Fridge
HDTV
Down duvet
Premium bedding
Blackout curtains
Bidet
  • 26.00 sq m
  • Sleeps 5
  • 2 Large Single Beds and 1 Single Murphy Bed

View all photos for South Corner Twin

Premium bedding, down duvets, desk, blackout curtains

South Corner Twin

  • Sleeps 2
  • 2 Double Beds

View all photos for Premium Floor Standard Twin Room

Premium bedding, down duvets, desk, blackout curtains

Premium Floor Standard Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for South Comfort Twin

Premium bedding, down duvets, desk, blackout curtains

South Comfort Twin

  • Sleeps 2
  • 2 Double Beds

View all photos for Premium Floor Suite Room

Premium bedding, down duvets, desk, blackout curtains

Premium Floor Suite Room

  • Sleeps 2
  • 2 Double Beds

View all photos for South Triple Room

Premium bedding, down duvets, desk, blackout curtains

South Triple Room

  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Premium Floor Premium Suite Room

Premium bedding, down duvets, desk, blackout curtains

Premium Floor Premium Suite Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Universal Twin

Premium bedding, down duvets, desk, blackout curtains

Universal Twin

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Single Room

Premium bedding, down duvets, desk, blackout curtains

Standard Single Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Semi Double Room

Premium bedding, down duvets, desk, blackout curtains

Semi Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Room

Premium bedding, down duvets, desk, blackout curtains

Luxury Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Twin Room

Premium bedding, down duvets, desk, blackout curtains

Standard Twin Room

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Single Beds OR 2 Single Beds

View all photos for Deluxe Corner Twin Room

Premium bedding, down duvets, desk, blackout curtains

Deluxe Corner Twin Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Floor Large Twin Room

Premium bedding, down duvets, desk, blackout curtains

Premium Floor Large Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for South Twin

Premium bedding, down duvets, desk, blackout curtains

South Twin

  • Sleeps 2
  • 2 Double Beds

Superior Twin - Non-Smoking

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 3

Semi-double - Non-Smoking

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 1

Standard Semi-double - Non-Smoking

  • Sleeps 2

Standard Twin - Non-Smoking

  • Sleeps 2

Single - Non-Smoking

  • Sleeps 1

Deluxe Twin - Non-Smoking

  • Sleeps 4

Standard Twin - Non-Smoking

  • Sleeps 1

Standard Twin - Non-Smoking

  • Sleeps 2

Standard Twin - Non-Smoking

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 3

Stateroom, Suite, Annex Twin - Non-Smoking

  • Sleeps 2

Standard Single - Non-Smoking

  • Sleeps 1

Standard Twin - Non-Smoking

  • Sleeps 3

Standard Twin - Non-Smoking

  • Sleeps 3

Stateroom, Suite, Annex Twin - Non-Smoking

  • Sleeps 2

Deluxe Twin - Non-Smoking

  • Sleeps 4

View all photos for Standard Triple Room

Premium bedding, down duvets, desk, blackout curtains

Standard Triple Room

  • Sleeps 3
  • 2 Double Beds and 1 Single Bed

View all photos for Deluxe Corner Quadruple Room

Premium bedding, down duvets, desk, blackout curtains

Deluxe Corner Quadruple Room

  • Sleeps 4
  • 2 Single Beds and 2 Double Beds

View all photos for Deluxe Corner Triple Room

Premium bedding, down duvets, desk, blackout curtains

Deluxe Corner Triple Room

  • Sleeps 3
  • 1 Single Bed and 2 Double Beds

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The price is NZ$234
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includes taxes & fees
17 Mar - 18 Mar
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About the area

Sapporo

A luxury stay in the heart of Sapporo awaits you at Hotel Monterey Edelhof Sapporo. Within just a 10-minute stroll, you'll find Sapporo Clock Tower and Nijo Market. Highlights at this hotel include a full-service spa and a restaurant. .A pampering day can include massages along with access to the hot springs/mineral springs. The restaurant, 隨縁亭/ZUIENTEI, serves Japanese cuisine and is open for lunch and dinner. 1421 square feet (132 square metres) of event facilities include meeting rooms and conference space. Other amenities include laundry facilities, a 24-hour front desk and a corner/local shop. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of self parking. .Sights within a 10-minute walk of this 4-property class Sapporo City Centre hotel include Sapporo JR Tower and Tanukikoji Shopping Street.

What's nearby

  • Sapporo Clock Tower - 5 min walk
  • Sapporo JR Tower - 9 min walk
  • Tanukikoji Shopping Street - 9 min walk
  • Hokkaido University - 15 min walk
  • Odori Park - 16 min walk

Getting around

  • Sapporo Station - 3 min walk
  • Odori Station - 8 min walk
  • New Chitose Airport (CTS) - 56 min drive

Restaurants

  • ‪Japanese Ramen Noodle Lab Q - ‬2 min walk
  • ‪北海道食市場丸海屋離 - ‬3 min walk
  • ‪北海道らーめん奥原流・久楽本店 - ‬2 min walk
  • ‪粋な居酒屋 あいよ 北3条店 - ‬3 min walk
  • ‪Picante 札幌駅前店 - ‬2 min walk

About this property

Hotel Monterey Edelhof Sapporo

Luxury hotel with full-service spa and 24-hour front desk
There's a restaurant on site. Hotel Monterey Edelhof Sapporo offers its guests a full-service spa. Event space at this hotel measures 1421 square feet (132 square metres) and includes conference space. The luxury Hotel Monterey Edelhof Sapporo also features a vending machine, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee. The property offers extended parking privileges.

Smoking is allowed in designated areas at this 4-star Sapporo hotel.

  • 300 guestrooms or units
  • 2 buildings
  • Conference rooms
  • 1421 sq ft of conference space
  • 132 sq. m of conference space
  • Built in 2000
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Corner/local shop
  • Lift
  • Smoking in designated areas
  • Dining venue
Hotel Monterey Edelhof Sapporo offers 300 accommodations with complimentary bottles of water and complimentary slippers. Beds feature down duvets and premium bedding. 22-inch LED televisions come with digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a deep soaking bath, bidets, complimentary toiletries and hairdryers.

This Sapporo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna and a hot tub. The spa is open selected days. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas. There are hot springs/mineral springs on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (JPY 1,500 per night; includes in/out privileges)
  • Extended parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: JPY 4,000 for adults and JPY 2,000 for children
  • A restaurant

Restaurants on site

  • 隨縁亭/ZUIENTEI

Things to do

  • Full-service spa

Family friendly

  • Cot (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 1,421 square feet of conference space
  • Meeting rooms

Full-service spa

  • Hot/mineral springs
  • In-room massages
  • Indoor mineral hot springs (onsen)
  • Sauna
  • Separate men/women areas in public bath
  • Spa open select days
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 22-inch LED TV with digital channels
  • Pay films

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are available for JPY 1100 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4000 for adults and from JPY 2000 for children
  • Self-parking fee: JPY 1500 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 1100 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Monterey Edelhof
Hotel Monterey Edelhof Sapporo
Hotel Monterey Sapporo
Hotel Monterey Sapporo Edelhof
Monterey Edelhof
Monterey Edelhof Hotel Sapporo
Monterey Edelhof Sapporo
Monterey Sapporo
Sapporo Hotel Monterey
Sapporo Monterey Hotel
Monterey Edelhof Sapporo
Hotel Monterey Edelhof Sapporo Hotel
Hotel Monterey Edelhof Sapporo Sapporo
Hotel Monterey Edelhof Sapporo Hotel Sapporo

Frequently asked questions

What is the cancellation policy at Hotel Monterey Edelhof Sapporo?

Hotel Monterey Edelhof Sapporo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Monterey Edelhof Sapporo?

As of 3 Mar 2025, prices found for a 1-night stay for 2 adults at Hotel Monterey Edelhof Sapporo on 3 Apr 2025 start from NZ$124.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Monterey Edelhof Sapporo?

Yep, Hotel Monterey Edelhof Sapporo has a self car park with in/out privileges for JPY 1500 per night.

Are there any beaches close to Hotel Monterey Edelhof Sapporo?

The closest beach to Hotel Monterey Edelhof Sapporo is Otaru Dream Beach (15.4 km).

Is there a spa on site at Hotel Monterey Edelhof Sapporo?

Yep, there is an onsite spa at Hotel Monterey Edelhof Sapporo. It has a hot tub, a sauna and hot springs. You'll enjoy services like massages.

What makes Hotel Monterey Edelhof Sapporo a romantic place to stay?

A hot tub, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Hotel Monterey Edelhof Sapporo.

Is Hotel Monterey Edelhof Sapporo family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that Hotel Monterey Edelhof Sapporo is a hit with families.

Are there hot tubs in the rooms at Hotel Monterey Edelhof Sapporo?

No, but there are deep-soaking baths in the guestrooms.

Does Hotel Monterey Edelhof Sapporo serve breakfast?

Yeah, buffet brekkie is served daily between 6:30 AM and 10 AM.

Is there a free airport shuttle available at Hotel Monterey Edelhof Sapporo?

No, Hotel Monterey Edelhof Sapporo does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Monterey Edelhof Sapporo?

Yep, you can grab a meal at Hotel Monterey Edelhof Sapporo's onsite restaurant that serves Japanese cuisine.

What time are check-in & check-out at Hotel Monterey Edelhof Sapporo?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Monterey Edelhof Sapporo?

No, only service animals are allowed.

Hotel Monterey Edelhof Sapporo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 586 out of 1009 reviews
Rating 8 - Good. 326 out of 1009 reviews
Rating 6 - Okay. 62 out of 1009 reviews
Rating 4 - Poor. 22 out of 1009 reviews
Rating 2 - Terrible. 13 out of 1009 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms and beautiful building in a very convenient location
Stayed 2 nights in Jan 2025

10/10 Excellent

Dang

Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

8/10 Good

Yean Chong, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is walking distance to the Sapporo Clock Tower, Sapporo TV Tower and Odori Park. Parking fees would be 1500 Yen per day, you could get the multiple usable parking ticket at the reception
Stayed 2 nights in Nov 2024

8/10 Good

Kun Wah

Liked: Cleanliness, staff & service, property conditions & facilities
Love the corner room
Stayed 3 nights in Nov 2024

10/10 Excellent

qichun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good and the property is well maintained. Only complaint was the gentleman at front desk that I asked about the spa he was not very patient and does not want me to finish talking before he talks. Very rare for a Japanese to behave like that.
Stayed 2 nights in Nov 2024

10/10 Excellent

Danee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2024

10/10 Excellent

Zack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and clean, very convenient with an onsen to warm up after walking in the cold
Stayed 4 nights in Oct 2024

8/10 Good

Marcus

Stayed 2 nights in Oct 2024

8/10 Good

Jiwon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overall nice to stay in and staffs were kind enough for no complaints. Minor but some staffs cannot speak English that I had a hard time since she kept on speaking Japanese. Besides than nice and convenient!!
Stayed 2 nights in Oct 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility, clean and big room. Airport shuttle to the front door, very convenient.
Stayed 3 nights in Oct 2024

10/10 Excellent

Misa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying at this hotel. The staff is very friendly and accommodating, very helpful and attentive. The location is a 10min walk to Sapporo station, and close to many tourist attractions. I loved the hot tub and its rest area has cityscape views, free drinks and popsicles. The room also has beautiful cityscapes. Excellent stay
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

6/10 Okay

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
The hotel is beautiful, clean and well located about a 10 minute walk from the bustling Sususkino district. The room was typically efficient for a Japanese hotel. The bed was very firm and while I found it comfortable, I can imagine some would find it too hard. The sobakawa pillow was wonderful. The only downside of the room was a lack of individual air conditioning. When I asked at the front desk, it was suggested that I open the window. While this cooled the room down, it was too noisy at night. The bath spa was magnificent, one of the best I have ever experienced in Japan. And the spa staff was so wonderful. Despite all the positives of this hotel, I think the lack of temperature control would preclude a return visit.
Stayed 4 nights in Oct 2024

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff
Stayed 2 nights in Oct 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Richard

Travelled with partner
Liked: Cleanliness
Stayed in mid October and the room was unbelievably hot and the only option was to have someone from the front desk unlock a window. At night we heard cars constantly so we had no choice but to close the window. Nice that they have lots of weddings but the elevators and elevator halls were frequently jammed which was very frustrating. Breakfast buffet was good. Staff communication issue led to a huge misunderstanding. We confirmed the bill the night before and we were told that there was nothing to pay. This morning, as we were getting into a taxi to the airport, which the hotel had arranged, we were chased by the staff for payment of a local call for about $.25. As we were getting onto the highway for the airport, the cab company called the driver to say that we had left without paying our bill so the driver had to stop the car! We called the hotel, at our expense, and put the phone on speaker so the driver could hear that there was in fact no issue. Ridiculous and frustrating to say the least.
Stayed 3 nights in Oct 2024

8/10 Good

Cohen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation, restaurant, and walkability
Stayed 5 nights in Oct 2024

10/10 Excellent

Erik, Arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very courteous and professional. The hotel's location between the main train station and Odori Park with its three subway line connections made it an ideal base of operations for seeing Sapporo's sites.
Stayed 6 nights in Oct 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has a great charm about it. Staff were very friendly and helpful. Just wish I could stay longer
Stayed 3 nights in Sep 2024

2/10 Terrible

Nancy

Disliked: Cleanliness
One person room but Expedia sold to us for two people , very tiny and could not place one luggage. Not recommend for two people . Expedia should refund us
Stayed 3 nights in Sep 2024

10/10 Excellent

Omni

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Sep 2024

10/10 Excellent

Qianye

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Matee

Stayed 2 nights in Sep 2024