2/10 Terrible
Miguel
Travelled with partner
13 Sept 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is in a good location and boasts high standards in terms of its facilities. However, the staff’s attitude falls short of what you would expect from a 4-star hotel.
One receptionist, in particular, was not very friendly or helpful, making it seem as if any question was an inconvenience. Upon our arrival shortly before 3 p.m., our room was not ready, even though check-in starts at 1 p.m. Additionally, our room was located next to the laundry area, and from early in the morning, staff would leave the door open, speaking loudly to each other, with no consideration for guests trying to rest—especially those on holiday who might want to sleep after 7 am.
Another frustration was the hotel’s unreliable Wi-Fi. Despite having several networks to connect to, the service was constantly down. While disconnecting can be a positive on holiday, if you're coming from the EU and don’t have roaming, it becomes quite frustrating.
While the breakfast was excellent with a wide variety of choices, the service left much to be desired. The morning waiter struggled to communicate and seemed irritated whenever we asked for coffee, which, although included in breakfast, had to be requested as there was no self-service coffee machine.
Overall, despite the hotel’s high standard the unfriendly staff spoiled our experience making our holidays feel more frustrating than pleasant. If you're looking for a relaxing holiday, this may not be the best option, as the staff's lack of care can be annoying
Miguel
Stayed 3 nights in Sep 2024
