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Homewood Suites by Hilton Saratoga Springs

3.0 star property
Hotel with free breakfast, near Saratoga Performing Arts Center
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Homewood Suites by Hilton Saratoga Springs

Exterior
Exterior
In-room safe, desk, blackout curtains, iron/ironing board
Free daily buffet breakfast
Lobby

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Breakfast included
  • Parking included
  • Pool
  • Gym
    Gym
  • Pet-friendly
    Pet-friendly
  • Laundry
    Laundry

Explore the area

Map
3368 S Broadway, Saratoga Springs, NY, 12866
  • Saratoga Spa State Park
    6 min walk
  • Saratoga Casino and Raceway
    3 min drive
  • Saratoga Automobile Museum
    4 min drive
  • Albany, NY (ALB-Albany Intl.)
    26 min drive

Room options

View all photos for Suite, 1 Bedroom, Balcony

43-inch flat-screen TV with cable channels, TV

Suite, 1 Bedroom, Balcony

Highlights

Balcony
Separate dining area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 2 Queen Beds

Fridge, microwave, stovetop, dishwasher

Studio, 2 Queen Beds

Highlights

Separate dining area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
Ceiling fan
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

43-inch flat-screen TV with cable channels, TV

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Balcony

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 Bedroom, Balcony

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Studio, 1 King Bed

Highlights

Separate dining area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
Ceiling fan
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Highlights

Separate dining area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
Ceiling fan
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

Highlights

Separate dining area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
Ceiling fan
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Accessible, Balcony (Bathtub)

Room, 2 Bedrooms, Accessible, Balcony (Bathtub)

Room, 2 Bedrooms, Accessible, Balcony (Bathtub)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 2 Bedrooms, Accessible, Balcony (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Bedrooms, Accessible, Balcony (Hearing)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Balcony (Bathtub)

Suite, 1 King Bed, Accessible, Balcony (Bathtub)

Suite, 1 King Bed, Accessible, Balcony (Bathtub)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

43-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Hearing)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (Hearing)

Suite, 1 King Bed, Accessible, Balcony (Hearing) | Living area

Suite, 1 King Bed, Accessible, Balcony (Hearing)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Accessible (Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Studio, 2 Queen Beds, Accessible (Roll-In Shower)

Highlights

Separate dining area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
Ceiling fan
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds, Accessible

In-room safe, desk, blackout curtains, iron/ironing board

Studio, 2 Queen Beds, Accessible

Highlights

Separate dining area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
Ceiling fan
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Balcony

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Accessible, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

Suite, 2 Queen Beds, Accessible (Hearing)

Suite, 2 Queen Beds, Accessible (Hearing)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Terrace (Bathtub)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Queen Beds, Accessible, Terrace (Bathtub)

Highlights

Terrace
Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Studio, 1 King Bed

Highlights

Separate dining area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
Sofa bed
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

43-inch flat-screen TV with cable channels, TV

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
Embassy Suites Saratoga Springs
Pool
Breakfast included
Pet-friendly
Parking included
4.7 out of 5, Exceptional, (1093)
The price is NZ$310
for 1 night
includes taxes & fees
16 Nov - 17 Nov
Embassy Suites Saratoga Springs

About the area

Saratoga Springs

At Homewood Suites by Hilton Saratoga Springs you'll be within a 20-minute stroll of Saratoga Spa State Park and National Museum of Dance. Highlights at this hotel include an indoor swimming pool, a complimentary breakfast and in-room kitchens. .This business-friendly hotel offers free WiFi in public areas and a 24-hour fitness centre, and has a free food/drink shopping service. Added amenities include a free manager's reception, coffee/tea in a common area and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities, such as an off-lead area. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 3-property class Saratoga Springs hotel include Saratoga Performing Arts Center and Saratoga Race Course.

What's nearby

  • Saratoga Casino and Raceway - 3 min drive
  • Saratoga Springs City Center - 4 min drive
  • Saratoga Performing Arts Center - 4 min drive
  • Saratoga Race Course - 5 min drive
  • Saratoga Racetrack - 5 min drive

Getting around

  • Saratoga Springs Station - 6 min drive
  • Albany, NY (ALB-Albany Intl.) - 26 min drive

Restaurants

  • ‪Saratoga Race Course - ‬5 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Saratoga Strike Zone - ‬3 min drive
  • ‪Pizza Hut - ‬3 min drive
  • ‪Wendy's - ‬4 min drive

About this property

Homewood Suites by Hilton Saratoga Springs

Hotel with free breakfast, near Saratoga Performing Arts Center
Homewood Suites by Hilton Saratoga Springs offers its guests an indoor pool and a 24-hour fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A terrace, barbecue grills, and coffee/tea in common area are also featured at the business-friendly Homewood Suites by Hilton Saratoga Springs. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Saratoga Springs hotel.

  • 113 guestrooms or units
  • 4 levels
  • Built in 2017
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Food/drink service (free)
  • Terrace
  • BBQ grill(s)
  • Computer for guest use
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • 1 conference room
Homewood Suites by Hilton Saratoga Springs offers 113 air-conditioned accommodations with laptop-compatible safes and a safe. This accommodation is furnished with double sofa beds. 43-inch flat-screen televisions come with premium cable channels. Accommodation at this 3-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on request and change of towels can be requested.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Family friendly

  • Cot (surcharge)
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (on request)

Business services

  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2017
  • Designated smoking areas (fines apply)
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Double sofa bed
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • An off-lead area is available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50 per night.
  • Cots (infant beds) are available for USD 25.00 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 25.00 per night
  • Rollaway bed fee: USD 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Saratoga Springs Hotel
Homewood Suites Hilton Saratoga Springs
wood Suites Hilton Saratoga S
Homewood Suites by Hilton Saratoga Springs Hotel
Homewood Suites by Hilton Saratoga Springs Saratoga Springs

Frequently asked questions

What is the cancellation policy at Homewood Suites by Hilton Saratoga Springs?

Homewood Suites by Hilton Saratoga Springs offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Homewood Suites by Hilton Saratoga Springs?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at Homewood Suites by Hilton Saratoga Springs on 27 Nov 2024 start from NZ$239.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Homewood Suites by Hilton Saratoga Springs?

Yep, Homewood Suites by Hilton Saratoga Springs has a free self car park.

Are there any beaches close to Homewood Suites by Hilton Saratoga Springs?

The closest beach to Homewood Suites by Hilton Saratoga Springs is Brown's Beach (8.4 km).

Does Homewood Suites by Hilton Saratoga Springs have a pool?

Homewood Suites by Hilton Saratoga Springs has a pool and an indoor pool. The pool is open 7:00 AM to 9:00 PM.

Is Homewood Suites by Hilton Saratoga Springs family-friendly?

You bet! With amenities such as free food shopping service and laundry facilities, as well as cots/infant beds in the guestrooms, it's no surprise that Homewood Suites by Hilton Saratoga Springs is a hit with families.

Does Homewood Suites by Hilton Saratoga Springs serve breakfast?

Yep, guests love the free buffet breakfast here! Available on weekdays from 6:00 AM to 10:00 AM and weekends between 7:00 AM and 11:00 AM, this is the perfect place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Homewood Suites by Hilton Saratoga Springs?

No, Homewood Suites by Hilton Saratoga Springs does not offer an airport shuttle service.

What time are check-in & check-out at Homewood Suites by Hilton Saratoga Springs?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Homewood Suites by Hilton Saratoga Springs?

Cats and dogs are welcome at Homewood Suites by Hilton Saratoga Springs, with dog exercise areas on offer. Just so you know, there's a limit of 2 pets.

Homewood Suites by Hilton Saratoga Springs Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 826 out of 1003 reviews" "
Rating 8 - Good. 121 out of 1003 reviews" "
Rating 6 - Okay. 25 out of 1003 reviews" "
Rating 4 - Poor. 14 out of 1003 reviews" "
Rating 2 - Terrible. 17 out of 1003 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay!
Stayed 1 night in May 2024

8/10 Good

Morris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well maintained, smart room design, with everything thing you need to cook and serve a quick meal.
Stayed 1 night in Jun 2024

10/10 Excellent

Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Jun 2024

10/10 Excellent

Sharon

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Windy

Travelled with family
Space is as stunning!! Courtyard a complete dream!! Room was large, clean and full of amenities. Breakfast was top notch. Pool was great as well.
Stayed 1 night in Jun 2024

8/10 Good

Donna

Liked: Property conditions & facilities
Only drawback at 9:30 am breakfast area crowded and food slow to be replenished but staff was friendly
Stayed 1 night in Jun 2024

10/10 Excellent

Murli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in May 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a short, one night stay to see a concert at SPAC. Hotel staff was very kind and helpful, room was clean and everything was in good condition. Highly recommend. Also, you can walk to SPAC for a concert but I do recommend sneakers and keeping in mind the walk back is pitch black. It’s about a 25 minute walk each way.
Stayed 1 night in Jun 2024

10/10 Excellent

Christine M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Close to performing arts. Clean and modern. Free breakfast
Stayed 1 night in Jun 2024

2/10 Terrible

amy

Disliked: Staff & service
I was due to stay this past Saturday, but there was a death in my family. I booked through Expedia and Expedia okayed my reimbursement, but the hotel refused. I think this is ridiculous and unkind, and I will tell as many people as I can to not stay in this facility.
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for walking to spac
Easy in and out. Perfect for walking to spac
Stayed 2 nights in Jun 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Thomas M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Shana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended up staying at Homewood Suites after a very disappointing experience checking into a different nearby chain hotel, and seeing an extremely unclean room. Homewood was a welcome change - their front desk agent was lovely and understanding, the room was spotless and we were able to get a larger room for less money.
Stayed 1 night in Jun 2024

10/10 Excellent

KAREN, FREDONIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property!
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Second stay here, nice property. Only complaint this time was the room wasn’t thoroughly cleaned but certainly not disgusting.
Stayed 1 night in May 2024

4/10 Poor

Carolyn

Travelled with family
Liked: Amenities
Hotel is in a great location to attend Soac. Upon check in, I provided a credit card for the two rooms I booked. At 10:30pm that evening I received a call from my daughter who was in an adjoining room that another couple was sent to their room. It turned out that the person who had checked us in had not done so and never ran my credit card. My daughter and her husband were then told that my credit card was declined and that they needed to pay or they were calling the police. So at almost 11pm after a very long day and having been sound asleep, I went down to the desk to pay. There had been a shift change so the person at the desk did not totally know the chain If events. The following morning I discussed the situation with staff and was comped the rooms and was told that they would provide a Hilton reward to me. I Called the hotel and have yet to get a reward. It was a special occasions a graduation. We struggled to go back to sleep and needed to be up early. The overall experience was infuriating.
Stayed 1 night in May 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024