JW Marriott Savannah Plant Riverside District

5.0 star property
Luxury Savannah hotel in Historic Downtown Savannah with 12 restaurants

Photo gallery for JW Marriott Savannah Plant Riverside District

12 restaurants, breakfast, dinner, brunch served; German cuisine
12 restaurants, breakfast, dinner, brunch served; German cuisine
Property amenity
Minibar, in-room safe, desk, laptop workspace
Pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • Gym
The current price is NZ$612
includes taxes & fees
12 Mar - 13 Mar

Explore the area

Map
400 W RIVER ST, Savannah, GA, 31401
  • River Street
    ‪1 min walk‬
  • City Market
    ‪5 min walk‬
  • Rousakis Riverfront Plaza
    ‪7 min walk‬
  • Savannah, GA (SAV-Savannah - Hilton Head Intl.)
    ‪17 min drive‬

Room options

Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Designer toiletries
Bathrobes
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Designer toiletries
Bathrobes
Coffee/tea maker
  • City view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Non Smoking, River View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Designer toiletries
Bathrobes
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Executive Studio Suite, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Designer toiletries
Bathrobes
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Designer toiletries
Bathrobes
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed

Studio Suite, 1 Bedroom, Non Smoking, Corner

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Designer toiletries
Bathrobes
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Loft, 1 Bedroom, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Designer toiletries
Bathrobes
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Non Smoking, City View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Designer toiletries
Bathrobes
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, River View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Designer toiletries
Bathrobes
Coffee/tea maker
  • River view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Designer toiletries
Bathrobes
Coffee/tea maker
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Non Smoking, River View

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Designer toiletries
Bathrobes
Private bathroom
  • 39 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, River View (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Designer toiletries
Bathrobes
Coffee/tea maker
  • River view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, River View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Designer toiletries
Bathrobes
Coffee/tea maker
  • River view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, City View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Designer toiletries
Bathrobes
Coffee/tea maker
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
2 bedrooms
Hairdryer
Designer toiletries
Bathrobes
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Designer toiletries
Bathrobes
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Designer toiletries
Bathrobes
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Non Smoking, River View

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
2 bedrooms
Hairdryer
Designer toiletries
Bathrobes
  • 39.7 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Designer toiletries
Bathrobes
  • 33 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking, City View (Mobility Accessible, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Designer toiletries
Bathrobes
Coffee/tea maker
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Non Smoking, River View

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Separate bedroom
Hairdryer
Designer toiletries
Bathrobes
  • 39.7 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, City View (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Designer toiletries
Bathrobes
Coffee/tea maker
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, River View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Blackout curtains
Hairdryer
Designer toiletries
Bathrobes
Coffee/tea maker
  • River view
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Savannah

A luxury stay in Savannah awaits you at JW Marriott Savannah Plant Riverside District. Within steps you'll find River Street and SCAD Museum of Art within a 15-minute stroll. Highlights at this hotel include 12 restaurants, 3 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The restaurant, Graffito, is open for breakfast, brunch and dinner. Baobab Lounge is the hotel's own tapas bar. Other amenities include 2 coffee shops/cafes and free Wi-Fi in public areas. On weekend mornings continental breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of valet parking. .Within a 20-minute walk of this 5-property class Historic Downtown Savannah hotel, attractions include Savannah Convention Center and Savannah College of Art and Design.

What's nearby

  • River Street - 1 min walk
  • City Market - 5 min walk
  • Savannah Convention Center - 15 min walk
  • Savannah College of Art and Design - 18 min walk
  • Forsyth Park - 2 min drive

Getting around

  • Savannah Amtrak Station - 9 min drive
  • Savannah - Hilton Head International Airport (SAV) - 17 min drive

Restaurants

  • ‪River House Seafood - ‬4 min walk
  • ‪Baobab Lounge - ‬1 min walk
  • ‪Vinnie Van Go-Gos - ‬4 min walk
  • ‪Poe's Tavern - ‬3 min walk
  • ‪Top Deck Bar - ‬4 min walk

About this property

JW Marriott Savannah Plant Riverside District

Luxury Savannah hotel in Historic Downtown Savannah with 12 restaurants
JW Marriott Savannah Plant Riverside District offers its guests a full-service spa and a 24-hour fitness centre. There are 12 restaurants and 2 coffee shops/cafes on site. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces.

Event space at this hotel measures 18000 square feet (1672 square metres) and includes conference space. The luxury JW Marriott Savannah Plant Riverside District also features a rooftop terrace, a garden, and concierge services. For a fee, parking is available.

This 5-star Savannah hotel is smoke free.

  • 419 guestrooms or units
  • 6 levels
  • 12 dining venues
  • 3 bars or lounges
  • 2 coffee shops
  • 18000 sq ft of conference space
  • 1672 sq. m of conference space
  • Built in 2020
  • Terrace on the roof
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
JW Marriott Savannah Plant Riverside District offers 419 air-conditioned accommodations with iPod docking stations and minibars. 48-inch flat-screen televisions come with premium cable channels. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

This Savannah hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 53 per day; includes in/out privileges)

Food and drink

  • Weekend continental breakfast available 7:00 AM to 10:00 AM for a fee: USD 11 to 30 for adults and USD 10 to 26 for children
  • 12 restaurants
  • 2 coffee shops/cafes
  • 3 bars/lounges

Restaurants on site

  • Baobab Lounge
  • Electric Moon
  • Graffito
  • Riverside Biergarten
  • Turbine Market + Cafe

Things to do

  • 24-hour gym
  • Art gallery
  • Designer stores
  • Full-service spa
  • Shopping

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 18,000 square feet of conference space
  • 6 meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 25 lb per pet)
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: USD 1.00 per accommodation, per night
  • Destination fee: USD 36.00 per accommodation, per night.
  • Administrative fee: USD 5.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 11 to 30 for adults and USD 10 to 26 for children
  • Valet parking fee: USD 53 per day (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

JW Marriott Savannah Hotel
Hotel JW Marriott Savannah Savannah
Savannah JW Marriott Savannah Hotel
Hotel JW Marriott Savannah
JW Marriott Savannah Savannah
JW Marriott Hotel
JW Marriott
JW Marriott Savannah Plant Riverside District Hotel
JW Marriott Savannah Plant Riverside District Savannah
JW Marriott Savannah Plant Riverside District Hotel Savannah

Frequently asked questions

What is the cancellation policy at JW Marriott Savannah Plant Riverside District?

JW Marriott Savannah Plant Riverside District offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JW Marriott Savannah Plant Riverside District?

As of 26 Feb 2025, prices found for a 1-night stay for 2 adults at JW Marriott Savannah Plant Riverside District on 12 Mar 2025 start from NZ$538.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JW Marriott Savannah Plant Riverside District?

Yep, JW Marriott Savannah Plant Riverside District has valet parking with in/out privileges for USD 53 per day.

Are there any beaches close to JW Marriott Savannah Plant Riverside District?

The closest beach to JW Marriott Savannah Plant Riverside District is Butter Bean Beach (15.4 km).

Is there a spa on site at JW Marriott Savannah Plant Riverside District?

Yep, there is an onsite spa at JW Marriott Savannah Plant Riverside District. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

What luxury perks are available at JW Marriott Savannah Plant Riverside District?

JW Marriott Savannah Plant Riverside District features a full-service spa, 12 restaurants and 3 bars.

Does JW Marriott Savannah Plant Riverside District serve breakfast?

Sure does, continental brekkie is on offer at weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at JW Marriott Savannah Plant Riverside District?

No, JW Marriott Savannah Plant Riverside District does not offer an airport shuttle service.

Is there a bar or restaurant at JW Marriott Savannah Plant Riverside District?

Yep, you can grab a meal at JW Marriott Savannah Plant Riverside District's onsite restaurant that serves breakfast, brunch and dinner.

What time are check-in & check-out at JW Marriott Savannah Plant Riverside District?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

JW Marriott Savannah Plant Riverside District Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 897 out of 1172 reviews
Rating 8 - Good. 138 out of 1172 reviews
Rating 6 - Okay. 71 out of 1172 reviews
Rating 4 - Poor. 35 out of 1172 reviews
Rating 2 - Terrible. 31 out of 1172 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sophi, Boca Raton

Liked: Property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Kathy

Stayed 1 night in Nov 2024

10/10 Excellent

Jason

Stayed 3 nights in Nov 2024

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the hotel. It’s a fantastic venue, surrounded by amazing art. The staff were lovely & it was super convenient for our purposes.
Stayed 2 nights in Nov 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property excellent artwork can be a little noisy on the street side
Stayed 3 nights in Nov 2024

10/10 Excellent

John

Travelled with family
Safe in room not operable
Stayed 1 night in Nov 2024

6/10 Okay

Ronnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Netflix
Stayed 2 nights in Nov 2024

10/10 Excellent

Young

Travelled with family
Liked: Amenities
This was the best hotel we have stayed at. Great location right at the river front(We were very glad to have picked a river-view room.) Modern, unique architecture(it feels like you are walking into a museum not a hotel.) Very clean and all the staff were friendly and helpful.. Highly recommend.
Stayed 4 nights in Nov 2024

10/10 Excellent

Blythe Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the river view.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Meghan

Travelled with group
Disliked: Staff & service
Stayed 3 nights in Nov 2024

10/10 Excellent

Kay

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is like a natural history museum. It’s beautiful. The renovation of an old power plant is so neat. Our room was nice and big. We overlooked the River. We loved all 3 hotel restaurants where we dined. Everybody was very friendly and helpful. Very accommodating
Stayed 3 nights in Nov 2024

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING property. Absolutely gorgeous and peaceful
This place is amazing, and I am trying to extend by one more day actually.
Stayed 1 night in Nov 2024

10/10 Excellent

Richard Charles

Stayed 4 nights in Oct 2024

4/10 Poor

Roberto, North Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities
I booked 3 rooms and called days in advance to put everyone in the same building and this caused us inconvenience, in addition to the very long delay in checking in.
Stayed 1 night in Nov 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
I love the interior design of the hotel and lobby. It was very clean. The room and bathroom was nice and clean. The big windows brought in a lot of light. The hotel is by the river so it was nice to just walk out and walk by the river. It’s also close to the city market and the downtown area.
Stayed 3 nights in Nov 2024

10/10 Excellent

Brad

Travelled with partner
It was like being in a cool museum ! Loved the old brick and exposed metal. Great design ! The staff is outstanding ! Al our bellman was so helpful after hearing about our travel journey to Savannah. Tonya our driver was phenomenal, made us feel like royalty. Kristen hooked us up with milk ! Eden helped us with a car ride situation with James, who came in on his day off to drive us to the car dealer where our car had been towed to for repairs! Who does that ?!? James DID! Just incredible service! First class all the way ! No other hotel has ever made such an impression on us! We will be back for sure!
Stayed 2 nights in Nov 2024

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended!!
Stayed 1 night in Nov 2024

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Kathleen

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service
We arrived past check in time and our room wasn’t ready. They were busy, so fin, no biggie. We went to have a drink and waited and it didn’t take too long. We made several requests prior to arriving and none were accommodated when we finally got into our room. We had to call down for a bottle of champagne and crib that we preordered. Our room was dirty and things were broken. Our first day, there was a 6 hour torrential downpour. We tried getting a taxi, an Uber and the bus but had no luck. We called the hotel to pick us up. They said they were on their way. Never heard back. After waiting 1.5 hours, we couldn’t get a response on an ETA and ended up walking (with two small kids) for over a mile in the soaking rain. We didn’t hear back until I texted the concierge letting them know we had walked, and they responded (LOL). The second day, I received a text from the hotel asking me about my experience. I outlined the room challenges, and said we hadn’t had our room cleaned in 48 hours. They sent someone to fix the issues immediately (which wouldve been great, except our kids were trying to take a nap). My husband answered the door and told them very politely to come back later. Then I received from the hotel text saying “some guy in the room said everything was fine.” No one would answer phones the entire time we stayed there and the only way to communicate was via text and in person. The property was nice, but the service was lacking and the area felt unsafe after dark.
Stayed 4 nights in Nov 2024

8/10 Good

Mary Elaine, Ottawa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spot by the Savannah River.
Stayed 4 nights in Nov 2024

10/10 Excellent

Leonard

Stayed 3 nights in Nov 2024

10/10 Excellent

Heath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
an amazing hotel with everything you need or want nearby, staff was great and the room was perfect. Only complaint would be the noise from the nightclub on the roof but they do provide earplugs so this.
Stayed 1 night in Oct 2024

10/10 Excellent

Joel Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our trip. Beautiful property, fantastic service. I wish they had been more transparent about the lack of guest parking and you have to pay $58 per night for parking.
Stayed 4 nights in Nov 2024