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Kimpton Brice Hotel by IHG

4.0 star property
Hotel with a fitness centre, steps from River Street

Photo gallery for Kimpton Brice Hotel by IHG

Premium Room, 1 King Bed, Balcony
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Bar (on property)
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Bar
The current price is NZ$388
includes taxes & fees
4 May - 5 May

Explore the area

Map
601 East Bay Street, Savannah, GA, 31401
  • River Street
    ‪2 min walk‬
  • Savannah College of Art and Design
    ‪17 min walk‬
  • Forsyth Park
    ‪2 min drive‬
  • Savannah, GA (SAV-Savannah - Hilton Head Intl.)
    ‪26 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower (Communications, Mobility)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Roll-in Shower (Communications, Mobility)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds, Accessible Bathtub (Mobility)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Spa)

Suite, 1 Bedroom (Spa) | Bathroom

Suite, 1 Bedroom (Spa)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed, Balcony

Premium Room, 1 King Bed, Balcony

Premium Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Balcony

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 2 Queen Beds, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Bathroom

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 49 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room (Essential)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room (Essential)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
  • 31 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Frette Italian bed sheets
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Communications, Mobility)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Accessible Bathtub (Communications, Mobility)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premium Room

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 30 sq m
  • Sleeps 1
  • 2 Queen Beds

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About the area

Savannah

At Kimpton Brice Hotel by IHG you'll be within a short 5-minute stroll of River Street and Warren Square. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .The restaurant, Pacci Italian Kitchen, serves Italian cuisine and is open for breakfast, brunch, lunch and dinner. Enjoy the gym and pool loungers as well as access to free bike hire. 6000 square feet (557 square metres) of event facilities include 8 meeting rooms and conference space, and other business amenities include coworking space. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. Full breakfast is available. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Places within a 15-minute walk of this 4-property class Historic Downtown Savannah hotel include Juliette Gordon Low Birthplace and The Historic Savannah Theater.

What's nearby

  • River Street - 2 min walk - 0.2 km
  • The Cathedral Basilica of St. John the Baptist - 17 min walk - 1.4 km
  • Savannah College of Art and Design - 17 min walk - 1.5 km
  • Forsyth Park - 2 min drive - 2.2 km
  • Savannah Convention Center - 6 min drive - 6.4 km

Getting around

  • Savannah Amtrak Station - 12 min drive
  • Savannah - Hilton Head International Airport (SAV) - 26 min drive

Restaurants

  • ‪Leopold's Ice Cream - ‬7 min walk
  • ‪Vic's On the River - ‬8 min walk
  • ‪Boars Head Grill and Tavern - ‬6 min walk
  • ‪The Pirates' House - ‬2 min walk
  • ‪Cotton Exchange - ‬7 min walk

About this property

Kimpton Brice Hotel by IHG

Hotel with a fitness centre, steps from River Street
Kimpton Brice Hotel by IHG offers its guests an outdoor pool, a fitness centre, and complimentary bicycles. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

8 meeting rooms and coworking spaces are available. Event space at this hotel measures 6000 square feet (557 square metres) and includes conference space. A library, a terrace, and multilingual staff are also featured at the business-friendly Kimpton Brice Hotel by IHG. Parking is available for a fee.

This 4-star Savannah hotel is smoke free.

  • 1 building
  • 145 guestrooms or units
  • 3 levels
  • Conference rooms
  • 6000 sq ft of conference space
  • 557 sq. m of conference space
  • Built in 1860
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Computer for guest use
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Kimpton Brice Hotel by IHG offers 145 air-conditioned accommodations with iPod docking stations and minibars. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. Flat-screen televisions come with premium cable channels, first-run films and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and complimentary toiletries.

This Savannah hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and free newspapers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered valet parking on site (USD 49 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee: USD 5 to 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Pacci Italian Kitchen

Things to do

  • Free bicycle rentals
  • Gym
  • Library
  • Outdoor pool

Family friendly

  • Free cot
  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,000 square feet of conference space
  • 8 meeting rooms
  • Computer station
  • Coworking space

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in room
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • First-run films
  • Flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 32.10 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5 to 20 per person
  • Valet parking fee: USD 49 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Brice Hotel
Brice Hotel Savannah
Brice Savannah
Mulberry Inn Savannah Ga
Kimpton Brice Hotel Savannah
Kimpton Brice Hotel
Kimpton Brice Savannah
Kimpton Brice
The Kimpton Brice Hotel
The Brice a Kimpton Hotel
Kimpton Brice Hotel
Kimpton Brice By Ihg Savannah
Kimpton Brice Hotel by IHG Hotel
Kimpton Brice Hotel an IHG Hotel
Kimpton Brice Hotel by IHG Savannah
Kimpton Brice Hotel by IHG Hotel Savannah

Frequently asked questions

What is the cancellation policy at Kimpton Brice Hotel by IHG?

Kimpton Brice Hotel by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kimpton Brice Hotel by IHG?

As of 6 Apr 2025, prices found for a 1-night stay for 2 adults at Kimpton Brice Hotel by IHG on 4 May 2025 start from NZ$330.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kimpton Brice Hotel by IHG?

Yep, Kimpton Brice Hotel by IHG has secured covered valet parking with in/out privileges for USD 49 per night.

Are there any beaches close to Kimpton Brice Hotel by IHG?

The closest beach to Kimpton Brice Hotel by IHG is Butter Bean Beach (14.8 km).

Does Kimpton Brice Hotel by IHG have a pool?

Yep, and guests love it! Kimpton Brice Hotel by IHG has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 10:00 PM.

What makes Kimpton Brice Hotel by IHG a romantic place to stay?

Al fresco dining and romance packages, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Kimpton Brice Hotel by IHG.

Is Kimpton Brice Hotel by IHG family-friendly?

You bet! With amenities such as a corner/local shop and free bike rentals, as well as free infant beds in the guestrooms, it's no surprise that Kimpton Brice Hotel by IHG is a hit with families.

Does Kimpton Brice Hotel by IHG serve breakfast?

Yep, full brekkie is offered at Kimpton Brice Hotel by IHG.

Is there a free airport shuttle available at Kimpton Brice Hotel by IHG?

No, Kimpton Brice Hotel by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Kimpton Brice Hotel by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves Italian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Kimpton Brice Hotel by IHG?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Kimpton Brice Hotel by IHG?

Furry friends are welcome at Kimpton Brice Hotel by IHG, with food and water bowls on offer.

Kimpton Brice Hotel by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 515 out of 1002 reviews
Rating 8 - Good. 188 out of 1002 reviews
Rating 6 - Okay. 124 out of 1002 reviews
Rating 4 - Poor. 100 out of 1002 reviews
Rating 2 - Terrible. 75 out of 1002 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kyle

Liked: Cleanliness, staff & service, room comfort
Great value but showing age
We stayed 10 years ago and were thrilled by this hotel. It has become worn over the years but is still a very good value, and the service was fantastic as we experienced both stays.
Stayed 2 nights in Dec 2024

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place, convinent to walk the town. $45 to park plus a $30 destination fee on top of price I already paid.
Stayed 1 night in Jan 2025

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The very best in every way. We loved our king suite with a luxury soaking tub. We will be back many times!
Stayed 1 night in Jan 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel walking distance to the river
Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Bedding was stained, room was not cleaned with hair everywhere and a contact found on the floor; reservation was messed up. Suites are located outside in what appears to be a refurbished motel. Walls are PAPER THIN and you can hear everything. This does not meet the norm for the Kimpton brand; beyond disappointed.
Stayed 3 nights in Dec 2024

10/10 Excellent

ha khung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Dec 2024

10/10 Excellent

Tracy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most accommodating hotel I’ve ever been to - from welcoming your pet for free to delaying your checkout time…amazing.
Stayed 1 night in Dec 2024

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Great location, not so great staff
Beautiful hotel and courtyard. Family of 5 stayed in a suite with a pull out coach. There was no pillow, comforter, sheets for the pull out and had to reach out multiple times for them at 10 pm only to learn there were no clean ones and the laundry would be finished in an hour. Never received them and people working the front desk area were unconcerned.
Stayed 1 night in Dec 2024

6/10 Okay

Ken

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Professional services aren’t
Room was fine. Valet service needs improvement. Very unprofessional. Concierge seemed annoyed that we would ask a question when she clearly had more important things to on her phone.
Stayed 1 night in Dec 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean excellent staff
Stayed 4 nights in Dec 2024

10/10 Excellent

YENLI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good customer service. Smelled like a spa. Was very clean and everything was quick including check in and check out. Offered as many extra towels and sheets as we needed. Great area. Only con is $49 overnight parking. Overall good experience.
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2024

4/10 Poor

Celine

Travelled with family
Disliked: Staff & service, property conditions & facilities
Savanah eh stay
When I arrived they didn't have my room said they over booked I said I booked weeks ago how can my room be taken and I also called the day off to confirm and the lady said I was all set so to arrive and them say my room was taken I was upset but they ended up giving me the room anyway also they did not have my pre payed breakfast nor my pre payed parking in my reservation
Stayed 1 night in Dec 2024

10/10 Excellent

ruth

Stayed 1 night in Dec 2024

2/10 Terrible

Maureen

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Could not take a hot shower, the water was warm. Front desk told us the building was old and to run the water for at least 20 mins. Tried that method also, did not work. If you want a cold shower then this is the place for you.
Stayed 3 nights in Dec 2024

10/10 Excellent

robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Daniel

Liked: Room comfort
Disliked: Cleanliness
Not impressed
The check in clerk was incompetent and cold. A lot of the listed room amenities were non existent (no bathrobes, no mini bar, no smart TV). The room was dirty, floors blacked out feet after shower, found dead bug dried up on the floor, all surfaces covered in dust and the shower was dirty. The constant barking of the excessive amount of dogs after quiet hours was annoying. Parking advertised and offer by hotel.com shows $14 a night when we paid $49 plus tax. Overal, not impressed for the price bracket of this hotel.
Stayed 3 nights in Dec 2024

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

lynn

Bone
Stayed 2 nights in Nov 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Deborah

Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Elaina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Eric

Stayed 3 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Trying to be trendy and luxury but falls short
On the surface, looks lovely but a series of misses in comfort and service will prevent me from staying here again. Front desk was vacant upon arrival. Waited 5 minutes for someone to show up. No way to call for them. Did not apologize. Then chastised my child for simply touching a table ornament. Valet was unhelpful in offering alternative parking options. Literally told me to "look it up" online. Did not help unload car. Room hallways were moldy and humid, even though it was 50 degrees outside. Avoid ground floor rooms. Next to a walkway by the pool, so you must keep curtains closed for privacy and room smells of chlorine. Windows old and dirty. Bathroom small with no ventilation. Hair dryer handle worn down and sticky. Pillows had tears. No luggage rack. Closet with no hanging rod. Cleaning service late and incomplete. The cherry on top was finding a lizard and fruit flies in the room AFTER the cleaning. Some pros: vinyl floors, empty non-minibar fridge, furniture in good condition, bed comfortable. We had the Thanksgiving meal in the hotel restaurant. Host stand missed the note about toddler and seated us in a table meant for two. Charcuterie board was a joke: few measly pieces of meat, crackers came broken or crumbled, juice from pickled vegetables soaked everything. Main meal was solid. Cheesecake was flavorless. Property manager did respond to complaints with a room credit, which was appreciated, but doesn't make up for everything.
Pillowcase with tears
Foggy, dirty old windows
Worn down hair dryer handle
Stayed 2 nights in Nov 2024