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ElisabethHotel Premium Private Retreat

4.0 star property
Hotel in Mayrhofen with full-service spa and free breakfast
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for ElisabethHotel Premium Private Retreat

Premier Double Room, Balcony (Relax)
Front of property
Premium Double Room, Balcony (Apart)
Suite, Balcony (Prestige Living)
Sports facility

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
  • Gym
  • Hot tub
  • Parking available
  • Room service
The price is NZ$702
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
Einfahrt Mitte 432, Mayrhofen, Tirol, 6290
  • Hauptstraße
    1 min walk
  • Pizzeria Mamma Mia
    1 min walk
  • Mayrhofen Station
    3 min walk
  • Innsbruck (INN-Kranebitten)
    57 min drive

Room options

View all photos for Deluxe Double Room, Balcony

Deluxe Double Room, Balcony

Deluxe Double Room, Balcony

Highlights

Balcony
Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Premium bedding
Hairdryer
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Double Room, Balcony (Relax)

Premier Double Room, Balcony (Relax)

Premier Double Room, Balcony (Relax)

Highlights

Balcony
Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Premium bedding
Bidet
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, Balcony (Charme)

Premium Double Room, Balcony (Charme)

Premium Double Room, Balcony (Charme)

Highlights

Balcony
Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Premium bedding
Bidet
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Balcony (Authentic)

Standard Double Room, Balcony (Authentic)

Standard Double Room, Balcony (Authentic)

Highlights

Balcony
Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Premium bedding
Hairdryer
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Balcony (Prestige Living)

Suite, Balcony (Prestige Living)

Suite, Balcony (Prestige Living)

Highlights

Balcony
Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Premium bedding
Bidet
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, Balcony (Junior)

Premium Double Room, Balcony (Junior) | Living area

Premium Double Room, Balcony (Junior)

Highlights

Balcony
Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Premium bedding
Bidet
  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Balcony (Prestige Loft)

Suite, Balcony (Prestige Loft)

Suite, Balcony (Prestige Loft)

Highlights

Balcony
Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Premium bedding
Bidet
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, Balcony (Apart)

Premium Double Room, Balcony (Apart)

Premium Double Room, Balcony (Apart)

Highlights

Balcony
Soundproofed
Heating
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Premium bedding
Bidet
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Property grounds

Hotel Neue Post

Pool
Breakfast included
Spa
Pet-friendly
4.6 out of 5, Wonderful, (100)
The price is NZ$826
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hotel Neue Post

About the area

Mayrhofen

At ElisabethHotel Premium Private Retreat you'll be within steps of Zillertal and Hauptstraße. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A relaxing visit to Elisense Spa can include hot stone massages and sports massages along with body wraps, body scrubs and mani/pedis. The restaurant, Mamma Mia, serves international cuisine. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Turkish bath/hammam, Hot tub and sauna. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Free buffet breakfast is available daily between 7 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Sights within a 10-minute walk of this 4-property class Mayrhofen hotel include Erlebnisbad Mayrhofen and Congress Zillertal - Europahaus Mayrhofen.

What's nearby

  • Hauptstraße - 1 min walk
  • Penkenbahn Gondola - 8 min walk
  • Ahorn Ski Area - 11 min walk
  • Ahornbahn Gondola - 14 min walk
  • Zillertal Dairy - 3 min drive

Getting around

  • Mayrhofen Station - 3 min walk
  • Innsbruck (INN-Kranebitten) - 57 min drive

Restaurants

  • ‪Mo's Esscafe-Musicroom GmbH - ‬2 min walk
  • ‪Café Kostner - ‬2 min walk
  • ‪Berg&Tal - ‬5 min walk
  • ‪Restaurant Pane e Vino da Michele - La Bottega dei Sapori - ‬5 min walk
  • ‪Scotland Yard Pub - ‬5 min walk

About this property

ElisabethHotel Premium Private Retreat

Hotel in Mayrhofen with full-service spa and free breakfast
ElisabethHotel Premium Private Retreat offers its guests a full-service spa, an indoor pool, and Access to hot tub. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A business centre and a meeting room are available. A fitness centre, a sauna, and spa services are also featured at ElisabethHotel Premium Private Retreat. Parking is available for a fee.

This 4-star Mayrhofen hotel is smoke free.

  • 70 guestrooms or units
  • Built in 1979
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Newspapers for purchase
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
ElisabethHotel Premium Private Retreat offers 70 accommodations with minibars and a safe. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Elisense Spa has 5 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, facials and body wraps. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Ski shuttle nearby
  • Parking on site (EUR 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Mamma Mia

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Library
  • Sauna
  • Ski passes
  • Ski storage
  • Spa tub
  • Steam room
  • TV in common areas

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10 PM
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: EUR 120

Special check-in instructions

The front desk is open daily from 7 AM - 11 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 30 per pet, per day
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available

Children and extra beds

  • Children 16 and younger are not allowed at this property. All guests older than 16 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.60 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 15 per day
  • Pet fee: EUR 30 per pet, per day
  • Late check-out fee: EUR 120 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 16 years old and younger aren't allowed at this property.

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.

Property is also known as

ElisabethHotel Premium Private Retreat Hotel Mayrhofen
ElisabethHotel Premium Private Retreat Hotel
ElisabethHotel Premium Private Retreat Mayrhofen
ElisabethHotel Premium Private Retreat Hotel Mayrhofen
ElisabethHotel Premium Private Retreat Mayrhofen
Hotel ElisabethHotel Premium Private Retreat Mayrhofen
Mayrhofen ElisabethHotel Premium Private Retreat Hotel
ElisabethHotel Premium Private Retreat Hotel
Hotel ElisabethHotel Premium Private Retreat
Elisabethhotel Private Retreat
Elisabethhotel Private Retreat
ElisabethHotel Premium Private Retreat Hotel
ElisabethHotel Premium Private Retreat Mayrhofen
ElisabethHotel Premium Private Retreat Hotel Mayrhofen

Frequently asked questions

What is the cancellation policy at ElisabethHotel Premium Private Retreat?

ElisabethHotel Premium Private Retreat offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at ElisabethHotel Premium Private Retreat?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at ElisabethHotel Premium Private Retreat on 5 Jan 2025 start from NZ$692.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at ElisabethHotel Premium Private Retreat?

Yep, ElisabethHotel Premium Private Retreat has a self car park for EUR 15 per day.

Is there a spa on site at ElisabethHotel Premium Private Retreat?

Yep, Elisense Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does ElisabethHotel Premium Private Retreat have a pool?

ElisabethHotel Premium Private Retreat has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes ElisabethHotel Premium Private Retreat a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at ElisabethHotel Premium Private Retreat.

Does ElisabethHotel Premium Private Retreat serve breakfast?

You bet, complimentary buffet brekkie is served daily between 7 AM and 11 AM.

Is there a free airport shuttle available at ElisabethHotel Premium Private Retreat?

No, ElisabethHotel Premium Private Retreat does not offer an airport shuttle service.

Is there a bar or restaurant at ElisabethHotel Premium Private Retreat?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at ElisabethHotel Premium Private Retreat?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at ElisabethHotel Premium Private Retreat?

Dogs are welcome at ElisabethHotel Premium Private Retreat, with food and water bowls on offer. Just so you know, there's a limit of one pet.

Is there a golf course on site at ElisabethHotel Premium Private Retreat?

There isn't one on site, but Minigolf Mayrhofen is a short 8-minute walk away.

ElisabethHotel Premium Private Retreat Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 64 out of 83 reviews" "
Rating 8 - Good. 15 out of 83 reviews" "
Rating 6 - Okay. 4 out of 83 reviews" "
Rating 4 - Poor. 0 out of 83 reviews" "
Rating 2 - Terrible. 0 out of 83 reviews" "

10/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 2 nights in Jul 2024

10/10 Excellent

Steven

Travelled with family
A lovely hotel, recently modernised with excellent spa and wellness areas. Staff couldn’t have been friendlier and were very helpful. We loved the system they had for evening meals- a menu to order from at breakfast. Great choices for vegetarians and vegans too, all very tasty and beautifully presented. A ten minute walk to the gondola and town was an easy stroll and the ski lockers were also nice and clean. Happy to recommend this hotel.
Stayed 4 nights in Jan 2024

6/10 Okay

Faye

Travelled with group
Liked: Cleanliness, property conditions & facilities
The hotel is a nice mix of modern and traditional. Spa was lovely and the reason that we booked the hotel. We booked with half board and had dinner every evening. The food was mainly very good with salad bar as a starter and then multiple courses. Some notable issues were that the hotel charges for tap water at dinner, which I understand can be a thing in Austria however it seems very unfair to neither show the prices of soft drinks or water on a menu and then charge €3 for tap water and an eye watering €7 for bottled. The service on the whole was poor with plates being clattered around, tables being cleared before we were finished and being rushed through dinner and asked to leave to set for breakfast at 9.30pm. Some of the staff were very invasive rude and abrupt. The younger ladies who served us were very sweet and well meaning but there was a notable issue with service. I asked at the front desk for a spare key having left my key in the room and was very rudely told to return it when I found the old one. The hotel is a walk from the main ski lift. If you want to ski the other areas the ski room isnt located very well to load and unload the car. So in summary its a nice hotel but didnt feel friendly and welcoming and dinner which could be a lovely meal was spoiled by poor service skills. Not the best location for the nearest ski lift and poorly located ski room.

10/10 Excellent

jason, Terrington st clements

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a truly stunning property that looks like it has been recently renovated. The loft rooms are stunning with fabulous views. The spa area is huge with spa, finsh sauna, dry sauna rest areas and nudist only area if thats your thing. Staff throughout the hotel were very friendly and very attentive.
Stayed 3 nights in Sep 2022

10/10 Excellent

Lydi-marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the hotel are extremely friendly and nothing is ever too much hassle. The food and drink choices are vast and there is always enough to choose from. The car park and underground car park are a great addition with plenty of space. The hotel is immaculately maintained and it is very clean everywhere. The room is a great size and will amazing views from the balcony. I could not get the air conditioner to work and over the course of the night, the room became extremely hot and it was quite uncomfortable. Also, the bed only comes with one pillow that is very flat so I ended up using two cushions from the sofa instead. It would have been good to have an extra pillow in the room. It was also quite annoying that there were no drinking facilities in the room. No kettle/tea/coffee was provided in the room so it meant you had to always go down to the bar if you wanted to have a drink and just relax on the balcony. Also, we were given a bottle of water in the room on day 1 but this was not replaced throughout the entire stay. It would have been great if you could book your spa treatments online as it was only able to be booked via email which was a long and slow process and it would have been nice if they offered couples treatments as my husband and I had to go at different times but we like to get treatments together. Overall, I loved this hotel, it was incredible, very pretty, amazing staff and I would love to come back soon.
Stayed 3 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to enjoy skiing, food and wine.
Stayed 4 nights in Jan 2022

10/10 Excellent

AHMET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Food and Spa
Perfect food, nice spacious Rooms , big spa
Stayed 2 nights in Jan 2022

10/10 Excellent

Nadav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
romantic stay
Best hotel for couples, great SPA food and rooms.
Stayed 6 nights in Jan 2020

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All round fabulous!
Great food, service, staff and facilities.
Stayed 4 nights in Feb 2020

8/10 Good

amit

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
premium but cold
place was half empty and staff didnt allow to use spa and facilities before we got the room, so we had to wait till actual check in.
Stayed 3 nights in Jan 2020

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay at ElisabethHotel... :)
Perfect hotel for a ski holiday. This was our second trip to Mayrhofen and second stay at ElisabethHotel & we will definitely be back again. Lovely hotel with all the necessary amenities and delicious food.
Stayed 5 nights in Dec 2019

8/10 Good

Bri, Gig harbor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great updates. Not quite sure what it’s an extra $95 if you have an extra person with you. Booked a queen bed room & was charged for having more than myself. Not really sure why. The breakfast was very good, but definitely not worth $95. Wouldn’t stay again due to the price.
Stayed 1 night in Sep 2019

10/10 Excellent

Philip A

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Great location close to town centre and station. Rooms decorated and furnished to the very highest standard. Food (breakfast, afternoon snacks and dinner) of the highest quality, although main course portions small. Staff very efficient and friendly. Wonderfully comfortable bed. Great balcony (although some town noise inevitable). Only negative for me was no aircon.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The combination of the high standards of service, location to the village, local to the gondolas, spa facilities and excellent dinner service made our 2019 ski vacation very memorable indeed. We we made very welcome and every aspect of our vacation was attended.
Stayed 5 nights in Feb 2019

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved This Place!!!!
This is the nicest hotel I have ever stayed at in Europe. The staff is so friendly and the hotel is so amazing. I cannot not say enough about how relaxing and enjoyable my stay was. Plus the area so is so beautiful! I definitely want to come back with friends!
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2019

8/10 Good

bigboy, london

Liked: Cleanliness, staff & service, property conditions & facilities
Poor sleep quality
Celebrated my wife’s birthday, asked for a high floor in the hotel but was ignored and placed on the ground! But they managed to move us to the 2nd floor,after the room request was not received I went back to reception and had to remind them that it was my wife’s 50th birthday and wanted the table decorated but at reception they didn’t no, asked for 4 plain ham rolls as we had a early departure but received 2 ham and 2 cheese this was requested from the owners son who was in charge and a bad apple wish we had mad our own from the afternoon tea, when paying the final check out bill they charged us for the room again but it was paid for in advance but the owners son disagreed but after a long search in there files they found the payment but still no apology from the owners son! The hotel has no air conditioning anywhere meaning that the dining area is ridiculously hot and the temperature in the rooms was unbearable which makes it impossible to sleep after 4 nights we was shattered through no sleep asked for a room fan but they had none to hand out to guests
Stayed 4 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel in Mayrhofen
Very nice stay in a classy place. The spa was top notch ! Wish I had more time to enjoy it.
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed luxury in Fabulous Ski Resort
We stayed at ElisabethHotel for 3 nights to celebrate my husband’s birthday and it was a wonderful experience from start to finish. As we were travelling without our children it was lovely to have only adults there as it made for a calmer more elegant atmosphere. The hotel staff were friendly and attentive, the room was well appointed and very comfortable, the food was delicious throughout with a good mixture of traditional Austrian dishes and global cuisine, and the spa was extensive, relaxed and beautiful. We enjoyed some of the best skiing we have ever done and had a fantastic holiday. I thoroughly recommend the hotel and resort and hope to return soon.
Stayed 3 nights in Mar 2018

6/10 Okay

Jen, England

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel but service & rudeness of staff...
Left us feeling very disappointed. We were left without power in our room for over 13hrs and couldn't contact staff for help, there are electric shutters on the outside of the balcony which were closed so the room was a blackout for this period of time. We didn't get an apology and when we expressed our disappointment and the inconvenience caused the hotel house manager simply shrugged his shoulders. We had problems with trying to book spa treatments, and some of the waiting and front of house staff were also unhelpful and unfriendly. There was an absolutely brilliant lady in the restaurant with short blond hair who was simply excellent, so thank you. The hotel and facilities are great.
Stayed 3 nights in Feb 2018

8/10 Good

claudio, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in a very cute village
The hotel is very nice, the bed unbielievably comfortable and the facilities met our high expectations (especially the Spa). It is situated in the perfect position, 5 minutes walk to the town center, skibus stop in front of the building, ski rental and sport shop next door. We choose the bed and breakfast option as we liked to exlpore the surrounding area, so we had dinner at the hotel’s reataurant just once. The dinner was the only little disappointment. 5 courses, perfect presentation, but poor performance. The food was not great (overcooked or undercooked) and the charge of 3 Euro per person for a litre of tap water was a bit of a defiance in style that i would not expect from such beautiful place.
Stayed 7 nights in Jan 2018

8/10 Good

rachel , suffolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and lovely beds
Hotel is in a great location for the ski lift and restaurants and bars. The rooms are lovely and big and have plenty of space. The bed was so comfortable you won’t want to get up. Breakfast lacked hot options, only bacon eggs and tomatoes. All spa service full so couldn’t have any treatment in a 4 night stay which is one of the reasons for booking the hotel as it had a good spa. Bar men are very friendly and work none stop to get to everyone
Stayed 4 nights in Jan 2018

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The very best
A fantastic hotel at a reasonable rate. Top quality service, facilities and food in a great environment, definitely going back
Stayed 5 nights in May 2017