4/10 Poor
marcia, Henderson
Business traveller
27 Nov 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hotel lost power. In addition to not having any power, there was no heat, no hot water, no cell or landline service available and no internet service either. I couldn't get in touch with anyone since my cell had died using the flashlight since it was pitch black in my room, couldn't order an uber to leave because there was no internet service, couldn't even call a cab. I had gotten in late and had hoped power would be restored by the morning. It wasn't. The staff did the bare minimum in the morning for breakfast- they left a bowl of bananas out. No water, not even boxed coffee. The staffs attitude was disgusting. The male behind the front desk was actually saying things like "that's your problem," "not my problem," "that's on you" when being asked by guests if they should book somewhere else if there wasn't an update of power being restored, if they could get help order a cab, etc. His rude, unhelpful responses were his go-to and it angered many guests, including me.
I'm surprised that a major hotel chain doesn't have a plan in situations like this. No generator, no flashlights, no power banks...nothing, except a terrible attitude by disrespectful and ignorant staff.
I'll be returning to the Pacific Northwest in January and I won't even consider this hotel again.
marcia
Stayed 2 nights in Nov 2024