2/10 Terrible
Laurel, Winthrop
30 Oct 2024
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
At this price point, service should be perfect. It was not. While staff was, with only one exception, very friendly, it lacks leadership. When I arrived, I waited 20 min for the bellhop.
The next day I was out until 4:30. No room service yet. Underwhelming. At 5:30, they came. Kinda pointless just before dinner followed by bedtime.
At 6 I tried to get a table for one. I was told 75 min. I had not been warned that reservations were needed or given other options like the bar or in-room.
I head to the bar. I'm the only customer. The bartender is in a tizzy and doesn't even acknowledge me. Another couple sits at the bar. He is surly. Hisses that he's the only one there and it'll be 20 min. Wow! On so many levels. A 3rd couple comes in and gets the same treatment. They want to watch Sunday Night Football instead of the infomercial that was playing. He says they can watch whatever they want and thrusts the remote at them. Eventually, both parties get drinks. Bartender never looked at me. I'm amused at this point. All the staff is afraid of the bartender and they're all under 25.
Finally get a table. Order a drink. 2 other tables are seated after me and get drinks and food before either of mine arrive. Then we hear they are no longer serving cocktails. The bartender was fired on the spot. The table next to me says the bartender at the pool was fired on the spot the day before.
Life happens, but no apology, drinks on the house or refund. No customer service long view.
Laurel
Stayed 2 nights in Oct 2024