2/10 Terrible
Arlene
Travelled with family
27 Aug 2024
Liked: Cleanliness
Disliked: Staff & service
Service very slow. 20 min wait for a drink is normal. Pricing of drinks, food, extra room service fee, breakfast etc is astronomical. We never ate or drank here for that reason. Sunbeds never available at pool area. Had to use another hotel and pay a day rate to use their facilities. Room was awful. After 7 days and many complaints about the hotel service they finally moved us. The response was three cans of soft drink by way of an apology. $50 deposit per day required if you wish to charge anything to your room. If you exceed however you need to pay more. Would never stay here again. Particularly as the way of handling our complaints was three cans of soft drink. Never had such terrible service in all my years of coming to Bali. Will never stay here again. So many things went wrong it was laughable.
Arlene
Stayed 10 nights in Aug 2024