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Grand Hyatt Seoul

5.0 star property
Riverfront Seoul hotel in Yongsan-gu with 6 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hyatt Seoul

View from room
6 restaurants, breakfast, lunch, dinner served; international cuisine
6 restaurants, breakfast, lunch, dinner served; international cuisine
Indoor pool, seasonal outdoor pool
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Restaurant
  • Bar
    Bar
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Pool
    Pool
  • Parking available
    Parking available
The price is NZ$410
includes taxes & fees
3 Dec - 4 Dec

Explore the area

Map
322, Sowol-ro, Yongsan-gu, Seoul, Seoul, 140-738
  • Namsan Mountain Park
    2 min walk
  • Itaewon Antique Furniture Street
    6 min walk
  • Leeum Samsung Museum of Art
    8 min walk
  • Seoul (ICN-Incheon Intl.)
    60 min drive

Room options

Suite (Diplomatic)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
LED TV
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Suite (Ambassador)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
LED TV
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Presidential Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
LED TV
  • Mountain view
  • Sleeps 4
  • 1 King Bed

Suite (Grand Executive)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
LED TV
  • Mountain view
  • Sleeps 4
  • 2 Single Beds

View all photos for Room, 2 Single Beds

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
LED TV
Down duvet
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Grand, Suite, 1 King Bed

Grand, Suite, 1 King Bed

Grand, Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free rollaway/extra beds
Fridge
  • 45 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Corner

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
LED TV
Down duvet
  • 45 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Executive Suite King

Grand Executive Suite King

Grand Executive Suite King

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Executive Lounge
Free rollaway/extra beds
Fridge
  • 55 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds, Corner

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Single Beds, Corner

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
LED TV
Down duvet
  • 45 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 2 Single Beds, River View

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Single Beds, River View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
LED TV
Down duvet
  • 30 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 2 Single Beds

View from room

Club Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Fridge
LED TV
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
LED TV
Blackout curtains
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Room, 3 Bedrooms

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
LED TV
  • Mountain view
  • Sleeps 6
  • 2 King Beds and 1 Single Bed

View all photos for Club Room, 1 King Bed

Mountain view

Club Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Fridge
LED TV
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, River View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
LED TV
Down duvet
  • 30 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Mountain View

Mountain view

Room, 1 King Bed, Mountain View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
LED TV
Down duvet
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds, Mountain View

View from room

Room, 2 Single Beds, Mountain View

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free rollaway/extra beds
Fridge
LED TV
Down duvet
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

Similar properties

Exterior
The Shilla Seoul
Pool
Hot tub
Parking included
Free WiFi
4.7 out of 5, Exceptional, (1004)
The price is NZ$601
for 1 night
includes taxes & fees
5 Dec - 6 Dec
The Shilla Seoul

About the area

Seoul

A luxury stay in the heart of Seoul awaits you at Grand Hyatt Seoul. Within just a 10-minute stroll, you'll find Namsan Botanical Garden and Itaewon Antique Furniture Street. Highlights at this hotel include 6 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include massages, aromatherapy and Ayurvedic treatments along with access to the mud bath and sauna. The buffet restaurant, Terrace, serves international cuisine and is open for breakfast, brunch, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 3 outdoor tennis courts, gym and seasonal outdoor swimming pool plus access to a playground. A meeting room, a conference centre, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 5-property class Yongsan-gu hotel include Leeum Samsung Museum of Art and Itawon Street.

What's nearby

  • Leeum Samsung Museum of Art - 8 min walk - 0.7 km
  • Itawon Street - 10 min walk - 0.8 km
  • Blue Square - 11 min walk - 1.0 km
  • N Seoul Tower - 2 min drive - 2.5 km
  • Myeongdong Street - 4 min drive - 3.7 km

Getting around

  • Seoul Station - 10 min drive
  • Itaewon Station - 11 min walk
  • Seoul (ICN-Incheon Intl.) - 60 min drive

Restaurants

  • ‪테라스 - ‬1 min walk
  • ‪Grand Club - ‬1 min walk
  • ‪파리스 바 - ‬1 min walk
  • ‪테판 - ‬4 min walk
  • ‪라쿠치나 - ‬1 min walk

About this property

Grand Hyatt Seoul

Riverfront Seoul hotel in Yongsan-gu with 6 restaurants
Grand Hyatt Seoul offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, a meeting room, and limo/town car service. A seasonal outdoor pool, a fitness centre, and a terrace are also featured at the luxury Grand Hyatt Seoul. An airport shuttle at scheduled times is available for a fee. Parking is available for a fee.

This 5-star Seoul hotel is smoke free.

  • 1 building
  • 616 guestrooms or units
  • 20 levels
  • 6 dining venues
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Grand Hyatt Seoul offers 616 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. LED televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries.

This Seoul hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The on-site spa has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 6 AM to 7:00 PM at scheduled times
  • Limo/town car service
  • Parking on site (KRW 10,000 per day)
  • Valet parking on site (KRW 25,000 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; KRW 65,000 for adults and KRW 32,500 for children
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 322 Sowolro - Kauri
  • 322 Sowolro - Steakhouse
  • 322 Sowolro - Tenkai
  • 322 Sowolro - Teppan
  • Terrace

Family friendly

  • Free rollaway/extra bed
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • In a state park
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Mud bath
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The property’s sauna is closed on the first Monday of each month.
Guests have access to the indoor pool only once per stay; reservations are required via an in-room QR code.
The listed child breakfast fee applies to children ages 5-12 booked in Breakfast included rate plans. Breakfast is included for 1 child under age 5 per adult, up to a maximum of 2 adults per room.
Disposable personal items, such as toothbrush, toothpaste, and razors are available in the guestrooms (surcharge).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately KRW 65000 for adults and from KRW 32500 for children
  • Airport shuttle fee: KRW 16000 per person (one-way)
  • Airport shuttle fee per child: KRW 8000 (one-way)
  • Self-parking fee: KRW 10000 per day
  • Valet parking fee: KRW 25000 per day
  • A facilities fee includes use of: sauna

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Carte Blanche, Eurocard and Barclaycard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • The seasonal pool will open on 24 May and close on 22 September.
  • Pool access available from 7:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Grand Hyatt Seoul
Grand Hyatt Seoul Hotel
Hyatt Seoul Grand
Seoul Grand Hyatt
Grand Hyatt Seoul Hotel Seoul
Seoul Hyatt
Grand Hyatt Seoul Hotel
Grand Hyatt Seoul Seoul
Grand Hyatt Seoul Hotel Seoul

Frequently asked questions

What is the cancellation policy at Grand Hyatt Seoul?

Grand Hyatt Seoul offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hyatt Seoul?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Grand Hyatt Seoul on 3 Dec 2024 start from NZ$409.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hyatt Seoul?

Yep, Grand Hyatt Seoul has a self car park for KRW 10000 per day.

Is there a spa on site at Grand Hyatt Seoul?

Yep, there is an onsite spa at Grand Hyatt Seoul. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Grand Hyatt Seoul have a pool?

Grand Hyatt Seoul has a seasonal outdoor pool and an indoor pool. The pool is open 7:00 AM to 6:00 PM (Seasonal outdoor pool open from May 24 to September 22).

What luxury perks are available at Grand Hyatt Seoul?

Grand Hyatt Seoul features a full-service spa, an indoor pool and 6 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Grand Hyatt Seoul a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Grand Hyatt Seoul.

Is Grand Hyatt Seoul family-friendly?

You bet! With amenities such as a playground and laundry facilities, as well as free extra beds in the guestrooms, it's no surprise that Grand Hyatt Seoul is a hit with families.

Does Grand Hyatt Seoul serve breakfast?

Sure does, buffet brekkie is served on weekdays between 6:30 AM and 10:00 AM and on weekends from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Grand Hyatt Seoul?

No, but there's an airport shuttle that runs from 6 AM - 7:00 PM at scheduled times for a fee.

Is there a bar or restaurant at Grand Hyatt Seoul?

Yep, they've got a lounge bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Hyatt Seoul?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Grand Hyatt Seoul?

No, pets are not allowed.

Grand Hyatt Seoul Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 658 out of 1002 reviews" "
Rating 8 - Good. 184 out of 1002 reviews" "
Rating 6 - Okay. 70 out of 1002 reviews" "
Rating 4 - Poor. 41 out of 1002 reviews" "
Rating 2 - Terrible. 49 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Zak

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Be prepared to walk a significant distance up-hill, daily. Very limited transport links. No shops within close distance. You are on a mountain with a beautiful park.
Stayed 3 nights in Aug 2024

10/10 Excellent

Doh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Dae Gun, Chula Vista

Travelled with family
Liked: Staff & service
Bathroom was not clean and pool was not cleaned at all and limited time to use it.
Stayed 1 night in Aug 2024

8/10 Good

Christina

Liked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Christine, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located across from Namsan Park, which is very beautiful, and just a short 10 to 15 minute walk to Itaewon, which has a youthful and vibrant atmosphere. Staff were very attentive, especially Benjamin who helped us arrange travel to the airport on our day of departure. We had a great experience.
Stayed 5 nights in Jul 2024

8/10 Good

Boyoon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

JINSOO, Palatine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Jul 2024

6/10 Okay

Jie

Travelled with family
Disliked: Staff & service
Our experience at this hotel was mixed. We arrived at the hotel at 6am very tired due to a flight, unfortunately, the front desk staff, especially Riley, had a very poor attitude, no service mind, and a dismissive attitude. She refused all our requests, and another female front desk staff also misrepresented our statement to the manager, lying that we said the extra night fee was too expensive for an early check-in. This miscommunication and lack of courtesy made us very unhappy and resulted in us staying in the hotel to recover instead of enjoying our time outside. On a positive note, our dining experience at the hotel buffet restaurant on all three days was excellent. The staff there, especially Tommy Lee, provided exceptional service and took great care of us. His attentiveness and professionalism greatly improved our overall impression of the hotel.
Stayed 4 nights in Jul 2024

6/10 Okay

Sean

Travelled with family
Liked: Cleanliness, staff & service
Great location
Stayed 4 nights in Jul 2024

10/10 Excellent

James C.

Stayed 2 nights in Jul 2024

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!
Just PERFECT! What a hotel... gosh! Luxury, comfort, amazing restaurants, pools, etc. Even a kids club! I would repeat! Just take into account that you will most probably need taxi to get around from that location, as it is on the top of a hill. It is part of the beauty though.
Stayed 3 nights in Jul 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the Mountain View!
Stayed 1 night in Jul 2024

10/10 Excellent

Laurence

Stayed 3 nights in Jul 2024

10/10 Excellent

Raghav

Stayed 3 nights in Jun 2024

10/10 Excellent

helen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and well kept. Very good food. Best staff ever!!!
Stayed 3 nights in Jul 2024

10/10 Excellent

Leo

Stayed 1 night in Jun 2024

10/10 Excellent

Ruitao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy the environment and the service in the hotel.
Stayed 4 nights in Jun 2024

10/10 Excellent

Willy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High level resort, everything perfect
Stayed 4 nights in Jun 2024

8/10 Good

Daehong

Liked: Cleanliness, staff & service
Check in was great despite how congested with a long line of wait. Check out was the worst while there was no waiting line at all, missed airport bus due to waiting for a reception to be available. Breakfast experience reminded me of being in an old school canteen, not at all elegant and food selections were average.
Stayed 3 nights in Jun 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All I have to say is….I loved my stay here.
Stayed 1 night in Jun 2024

10/10 Excellent

Ertan

Stayed 3 nights in May 2024

10/10 Excellent

Emily Jia Yu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible
Exceptional. Hospitality was beyond amazing, loved my room with the river view, I’m missing it already haha. Loved it so much, everytime I come seoul I will definitely come back to Grand Hyatt. Thank you so much!
Stayed 4 nights in May 2024

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Elevator situation is awful
Had stayed at this hotel many times pre-pandemic but this was my first time back since Covid. It’s not the gem it was. Overall, the hotel is still very nice but an issue absolutely devastating to the experience is the overcrowded elevators. There simply aren’t enough and I ended up spending a great deal of my trip waiting on the elevators. This culminated in a horrific 20 minute journey trying to get down to the lobby to check out. I waited 10 minutes (as 3 elevators stopped on my floor that were completely full) before deciding to take an elevator up and then come back down. That elevator stopped on every floor down even though it was full. When I finally made it to the front desk I explained the situation and suggested they should manually override the elevators during busy periods to somewhat ameliorate the situation. The front desk associate didn’t seem to care and just nodded (in that I’m not really listening way). The breakfast buffet can also have long wait times. Bottom line is that this hotel is too crowded for its existing infrastructure and the staff no longer seem to care about guests. Sad to see what was such a nice hotel turn to junk post-Covid. Don’t stay here if you value your time.
Stayed 4 nights in Apr 2024