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Hamilton Hotel

3.0 star property
Hotel with 6 restaurants, near N Seoul Tower
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hamilton Hotel

Exterior
Seasonal outdoor pool
Premium bedding, in-room safe, blackout curtains, iron/ironing board
Lobby
Seasonal outdoor pool

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Parking included
    Parking included

Explore the area

Map
179, Itaewon-ro, Yongsan-gu, Seoul, Seoul, 140-863
  • Itawon Street
    1 min walk
  • Namsan Mountain Park
    13 min walk
  • U.S. Army Garrison Yongsan
    18 min walk
  • Seoul (GMP-Gimpo Intl.)
    46 min drive

Room options

View all photos for Standard Twin Room (Breakfast for 1)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Twin Room (Breakfast for 1)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
Deep-soaking bath
Shower/bath combination
  • Sleeps 1
  • 2 Single Beds

View all photos for Suite (Breakfast for 1)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Suite (Breakfast for 1)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Separate bedroom
Bathrobes
Deep-soaking bath
  • Sleeps 1
  • 2 Double Beds

View all photos for Standard Double Room (Breakfast for 1)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Double Room (Breakfast for 1)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
Deep-soaking bath
Shower/bath combination
  • Sleeps 1
  • 1 Queen Bed

View all photos for Suite (Free stay - 1 Child under 6years old )

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Suite (Free stay - 1 Child under 6years old )

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Separate bedroom
Bathrobes
Deep-soaking bath
  • 47 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Double Room (Breakfast for 2)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Double Room (Breakfast for 2)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
Deep-soaking bath
Shower/bath combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room (Free stay - 1 Child under 6years old )

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Triple Room (Free stay - 1 Child under 6years old )

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
Deep-soaking bath
Shower/bath combination
  • 33 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Deluxe Twin Room (Free stay - 1 Child under 6years old )

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Twin Room (Free stay - 1 Child under 6years old )

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
Deep-soaking bath
Shower/bath combination
  • 33 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Twin Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Twin Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
Deep-soaking bath
Shower/bath combination
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Business Double Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Business Double Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
Deep-soaking bath
Shower/bath combination
  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Twin Room (Breakfast for 2)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Twin Room (Breakfast for 2)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
Deep-soaking bath
Shower/bath combination
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Triple Room (Breakfast for 3)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Triple Room (Breakfast for 3)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
Deep-soaking bath
Shower/bath combination
  • Sleeps 3
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Twin Room (Breakfast for 2)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Twin Room (Breakfast for 2)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
Deep-soaking bath
Shower/bath combination
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room (Breakfast for 1)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Twin Room (Breakfast for 1)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
Deep-soaking bath
Shower/bath combination
  • Sleeps 1
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Double Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Double Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
Deep-soaking bath
Shower/bath combination
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room (Breakfast for 1)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Triple Room (Breakfast for 1)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
Deep-soaking bath
Shower/bath combination
  • Sleeps 1
  • 1 Double Bed and 2 Single Beds

View all photos for Triple Room (Breakfast for 2)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Triple Room (Breakfast for 2)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
Deep-soaking bath
Shower/bath combination
  • Sleeps 2
  • 1 Double Bed and 2 Single Beds

View all photos for Business Double Room (Breakfast for 1)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Business Double Room (Breakfast for 1)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
Deep-soaking bath
Shower/bath combination
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite (Breakfast for 2)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Suite (Breakfast for 2)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Separate bedroom
Bathrobes
Deep-soaking bath
  • Sleeps 2
  • 2 Double Beds

Similar properties

Front of property
Imperial Palace Boutique Hotel, Itaewon
Free WiFi
Gym
Breakfast available
Business services
4.0 out of 5, Very good, (1000)
The price is NZ$160
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Imperial Palace Boutique Hotel, Itaewon

About the area

Seoul

Hamilton Hotel puts you in the centre of Seoul, 2.8 km (1.7 mi) from N Seoul Tower and 4.1 km (2.6 mi) from Namdaemun Market. Highlights at this hotel include 6 restaurants, free self-parking and a bar/lounge. .The restaurant, Maple Tree, serves Korean cuisine. HIVE is the hotel's own cocktail bar. Enjoy the sauna and seasonal outdoor swimming pool. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 7:30 AM and 11:00 AM. There's also the convenience of limited parking. .With a stay at this 3-property class Yongsan-gu hotel, you'll be 4.3 km (2.7 mi) from Myeongdong Street and 4 km (2.5 mi) from Lotte Outlets Seoul Station.

What's nearby

  • Itawon Street - 1 min walk - 0.0 km
  • N Seoul Tower - 2 min drive - 2.5 km
  • Namdaemun Market - 4 min drive - 4.2 km
  • Lotte Outlets Seoul Station - 4 min drive - 4.4 km
  • Myeongdong Street - 4 min drive - 4.2 km

Getting around

  • Itaewon Station - 1 min walk
  • Seoul Station - 10 min drive
  • Seoul (GMP-Gimpo Intl.) - 46 min drive

Restaurants

  • ‪Taksim Kebab - ‬1 min walk
  • ‪Ankara Picnic - ‬1 min walk
  • ‪The Coffee Bean & Tea Leaf - ‬2 min walk
  • ‪Day And Night - ‬1 min walk
  • ‪Morrocan Sandwhich Guy - ‬1 min walk

About this property

Hamilton Hotel

Hotel with 6 restaurants, near N Seoul Tower
Hamilton Hotel offers its guests a sauna and a seasonal outdoor pool. There are 6 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and a meeting room are available. Hamilton Hotel also features laundry facilities, dry cleaning/laundry services, and a hair salon. Limited free parking is available on a first-come, first-served basis.

This 3-star Seoul hotel is smoke free.

  • 166 guestrooms or units
  • 6 dining venues
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • 1 conference room
Hamilton Hotel offers 166 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: KRW 23,000 for adults and KRW 15,000 for children
  • 6 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Hamil Restaurant
  • HIVE
  • Maple Tree
  • PROST
  • The MANSION

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 19

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Onsite parking is available for maximum 1 vehicle per room.

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for KRW 33000.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately KRW 23000 for adults and from KRW 15000 for children
  • Rollaway bed fee: KRW 33000.0 per night
  • Facilities fee: KRW 140000 per person, per day and includes use of: swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open on 17 June and close on 27 August.
  • Pool access available from 10:00 AM to 6:00 PM

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hamilton Hotel Seoul
Hamilton Seoul
Hamilton Hotel Hotel
Hamilton Hotel Seoul
Hamilton Hotel Hotel Seoul

Frequently asked questions

What is the cancellation policy at Hamilton Hotel?

Hamilton Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hamilton Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Hamilton Hotel on 27 Nov 2024 start from NZ$169.24, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hamilton Hotel?

Yep, Hamilton Hotel has a free self car park. Onsite parking is limited.

Does Hamilton Hotel have a pool?

Hamilton Hotel has a seasonal outdoor pool. The pool is open 10:00 AM to 6:00 PM (Seasonal outdoor pool open from June 17 to August 27).

What makes Hamilton Hotel a romantic place to stay?

A lounge bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Hamilton Hotel.

Are there hot tubs in the rooms at Hamilton Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Hamilton Hotel serve breakfast?

Yeah, buffet brekkie is offered daily between 7:30 AM and 11:00 AM.

Is there a free airport shuttle available at Hamilton Hotel?

No, Hamilton Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Hamilton Hotel?

Yep, they've got a lounge bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hamilton Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hamilton Hotel?

No, pets are not allowed.

Hamilton Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 423 out of 1004 reviews" "
Rating 8 - Good. 332 out of 1004 reviews" "
Rating 6 - Okay. 144 out of 1004 reviews" "
Rating 4 - Poor. 56 out of 1004 reviews" "
Rating 2 - Terrible. 49 out of 1004 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Bosola

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Location is good, but very noisy so don’t stay here if sleep is important to you. Staff on front of desk aren’t very friendly or hospitable.
Stayed 7 nights in Jul 2024

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

4/10 Poor

Furkan

Disliked: Staff & service, property conditions & facilities
Stay away if you need relaxing or work.
Terrible internet connection. Hotel has a disco/bar on the third floor and the street behind the hotel has all night loud music. Impossible to sleep quietly. No swimwear allowed in the sauna, terrible rude comments.
Stayed 3 nights in Jul 2024

8/10 Good

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d rate this a 3 star hotel. The service staff were all amazing though!
Stayed 7 nights in Aug 2024

6/10 Okay

Soojung, Dupont

Travelled with family
Liked: Cleanliness, staff & service, amenities
The night club downstairs goes around all night, loud music all night long till 5AM, couldn’t sleep at all. Had to check out after first night. Sound was just horrible. Luckily they refunded without any problem. Noise nuisance was beyond imagination. They have nice roof top pool area. It’s clean and nice hotel, but it’s old facility so you could smell cigarettes smell even if it’s not allowed smoking now, it used to be allowed so the smell is still kind of there. If you are very sensitive about the smell, maybe it’s not the best place to visit. And Itaewon is no longer the same Itaewon you used to know, the area vibes are quite different than it used to.
Stayed 14 nights in Jul 2024

10/10 Excellent

Yoonhee, Flushing

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is great except the noise from the street and the music.
Stayed 14 nights in Jul 2024

2/10 Terrible

TAKETO, Jacksonville

Business traveller
Disliked: Staff & service, property conditions & facilities
The room window is so thin that you cannot sleep with the noise from outside.
Stayed 3 nights in Aug 2024

8/10 Good

Melvin Ray

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and good public transportation. Noisy night life on Friday and Saturday night. Ear plugs provided, thankfully exhausted so was able to get sleep. Crowd left around 5 AM so it was a long night.
Stayed 2 nights in Jul 2024

10/10 Excellent

Hung

Stayed 9 nights in Jul 2024

8/10 Good

Joohee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, convenient location. It’s really loud at night and they provide earbuds.
Stayed 1 night in Jul 2024

8/10 Good

Kum Fatt, singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 7 nights in Jul 2024

2/10 Terrible

Joshua

Stayed 5 nights in Jul 2024

2/10 Terrible

Akito

Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities
The staff were rude…
Stayed 4 nights in Jul 2024

10/10 Excellent

Donaldo

Stayed 1 night in Jul 2024

8/10 Good

Kai Tak

Stayed 6 nights in Jul 2024

10/10 Excellent

SZU PO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you need
Our go-to when every time we visit Seoul. Location is perfect for taking subway, clubbing and walking distance to the famous Hannam Dong. Olive Young right next door. Not to mention the free access to the gym and sauna for only $5. Will definitely come back again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Alex, Skokie

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff!
Stayed 3 nights in Jun 2024

10/10 Excellent

Alex, Skokie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff!
Stayed 2 nights in Jun 2024

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Stella, Brandywine

Liked: Cleanliness, staff & service, property conditions & facilities
The club next to the hotel played loud music until 0530 every day. There is no ice machine. I had to either purchase ice at the store or ask the staff for ice. I wouldn't stay at this hotel again. The restaurant selection wasn't that great either. This is a party area.
Stayed 2 nights in Jun 2024

2/10 Terrible

Jeffrey

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Ashley, Oakland

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is really run down. The pool was also not open and there wasn’t really any mention of why. It’s a bit of a party area so our neighbours in the hotel came home at 5am and were being very loud (not the fault of the hotel). The hotel was in a convenient spot right next to a metro station but I wouldn’t stay in Itaewon again.
Stayed 2 nights in Jun 2024

4/10 Poor

Yuko

Stayed 8 nights in May 2024

4/10 Poor

Elizabeth

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice but disappointed
Friends visiting Seoul together, we stayed here for a week at the end of May 2024. Initially i really thought i would be leaving a great review for this hotel, it was easy to find, welcoming, the staff spoke great English so there were no communication issues with staff, the room was nice and comfy, we had a nice view, the bathroom was good and I am already missing the bidet! BUT when choosing the hotel for our stay, we chose Hamilton SPECIFICALLY because we knew the weather would be hot and we wanted to spend those hot days swimming in a nice outdoor pool, so we picked Hamilton because it seemed perfect. Of course it wasnt until we had been there for a day already that we discovered the pool was closed. I asked front desk, they said it wasnt the season, the pool would open next month she told me with a smile. I was upset, i checked on hotels.com where we had booked to see if it said when the pool was open, it didnt. I check Hamilton hotels website, that didnt either. So its not like i had just missed the dates when i booked. I asked Hotels.com if i could get a refund (to move hotel for the remainder of our trip to one with an open pool) they said it was up to the hotel. The hotel said no (of course). The pool being closed shouldnt be a big deal, but just put the open season somewhere that guests can check when they book! If it had said it would be closed for our trip we would have booked elsewhere and saved £200 doing so! I just wanted to swim in the 30°C sunshine!
Stayed 7 nights in May 2024

6/10 Okay

Peter Duncan Munro

Travelled with group
Liked: Cleanliness, staff & service
There is little to add about this hotel to what everyone else says. It is convenient to Itaewon and the night life but it is INCREDIBLY NOISY (like everywhere else around), especially on a Friday and Saturday night - which continues until 6am. Otherwise it is clean enough and the staff are kind enough. Probably worth mentioning that that pool (as of 1st June 2024) is not open - which doesn't warrant any reduction in price apparently.
Stayed 2 nights in May 2024