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InterContinental Shanghai Harbour City, an IHG Hotel

4.5 star property
Luxury Shanghai hotel in Pudong with 4 restaurants
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for InterContinental Shanghai Harbour City, an IHG Hotel

4 restaurants, breakfast served
Indoor pool, outdoor pool
Gazebo
Premium Room, 1 King Bed, Lake View
4 restaurants, breakfast served

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Room service
    Room service
  • Gym
    Gym
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping

Explore the area

Map
No. 1 South Island, Harbour City Pudong, Shanghai, Shanghai, 201306
  • China Maritime Museum
    12 min drive
  • Dishui Lake
    12 min drive
  • Shanghai Lingang New Town Expo Center
    13 min drive
  • Shanghai (PVG-Pudong Intl.)
    37 min drive

Room options

View all photos for Premium Room, 1 King Bed, Balcony

Premium bedding, minibar, in-room safe, soundproofing

Premium Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Premium bedding, minibar, in-room safe, soundproofing

Standard Room

Highlights

Soundproofed
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
Coffee/tea maker
  • 45 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, 2 Double Beds

Premium bedding, minibar, in-room safe, soundproofing

Classic Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
Coffee/tea maker
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed

Premium bedding, minibar, in-room safe, soundproofing

Premium Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
Coffee/tea maker
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Balcony, Lake View

Premium bedding, minibar, in-room safe, soundproofing

Classic Room, 1 King Bed, Balcony, Lake View

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
  • 45 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Kids Theme)

Premium Room, 1 King Bed (Kids Theme)

Premium Room, 1 King Bed (Kids Theme)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
  • 53 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, Balcony, Lake View

Premium bedding, minibar, in-room safe, soundproofing

Classic Room, 2 Double Beds, Balcony, Lake View

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
  • 45 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
  • 114 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Premium Room, 2 Double Beds

Premium bedding, minibar, in-room safe, soundproofing

Premium Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
Coffee/tea maker
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Balcony, Lake View

Premium bedding, minibar, in-room safe, soundproofing

Premium Room, 2 Double Beds, Balcony, Lake View

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
  • 53 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Shower, hair dryer, dressing gowns, towels

Premium Room

Highlights

Soundproofed
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
Coffee/tea maker
  • 53 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, 2 Double Beds, Balcony

Classic Room, 2 Double Beds, Balcony

Classic Room, 2 Double Beds, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Accessible, Balcony

Premium Room, 1 King Bed, Accessible, Balcony

Premium Room, 1 King Bed, Accessible, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Balcony

Premium bedding, minibar, in-room safe, soundproofing

Premium Room, 2 Double Beds, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Balcony, Lake View

Premium bedding, minibar, in-room safe, soundproofing

Suite, 1 Bedroom, Balcony, Lake View

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
  • 114 sq m
  • Lake view
  • Sleeps 3
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, soundproofing

Premium Room, 1 King Bed, Lake View

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
  • 53 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
Coffee/tea maker
  • 85 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite

Royal Suite

Royal Suite

Highlights

Soundproofed
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
Coffee/tea maker
  • 333 sq m
  • Lake view
  • Sleeps 3
  • 1 Single Bed

View all photos for Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, soundproofing

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
Coffee/tea maker
  • 114 sq m
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, 1 King Bed, Balcony

Premium bedding, minibar, in-room safe, soundproofing

Classic Room, 1 King Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Shower, hair dryer, dressing gowns, towels

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
Coffee/tea maker
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Lake View

Premium bedding, minibar, in-room safe, soundproofing

Suite, 1 Bedroom, Lake View

Highlights

Soundproofed
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
Coffee/tea maker
  • 114 sq m
  • Lake view
  • Sleeps 3
  • 1 Single Bed

View all photos for Suite, 2 Bedrooms, Lake View

Premium bedding, minibar, in-room safe, soundproofing

Suite, 2 Bedrooms, Lake View

Highlights

Soundproofed
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
Coffee/tea maker
  • 160 sq m
  • Lake view
  • Sleeps 6
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, soundproofing

Junior Suite, 1 King Bed, Lake View

Highlights

Soundproofed
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
Coffee/tea maker
  • 85 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony (Camping Theme)

Premium Room, 1 King Bed, Balcony (Camping Theme)

Premium Room, 1 King Bed, Balcony (Camping Theme)

Highlights

Balcony
Soundproofed
Individually furnished
Air conditioning
LCD TV
Premium bedding
Hairdryer
Bathrobes
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Shanghai

A luxury stay in Shanghai awaits you at InterContinental Shanghai Harbour City, an IHG Hotel. You'll be 10.3 km (6.4 mi) from Donghai Bridge and 11.9 km (7.4 mi) from Dishui Lake. Highlights at this hotel include 4 restaurants, an outdoor swimming pool and an indoor swimming pool. .The restaurant, Dragon Restaurant, is open for lunch and dinner. Alps Haus Beer House is the hotel's own pub. Enjoy the gym and sauna as well as access to bike hire and a playground. Added amenities include a conference centre, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of free self parking. .Places within a 30-minute drive of this 4.5-property class Pudong hotel include Nanhui Zui Guanhai Park and Shanghai Disneyland©.

What's nearby

  • Dishui Lake - 12 min drive
  • Shanghai Lingang New Town Expo Center - 13 min drive
  • Shanghai Disneyland© - 28 min drive
  • The Bund - 43 min drive
  • Oriental Pearl Tower - 48 min drive

Getting around

  • Luchaogang Station - 7 min drive
  • Pudong International Airport (PVG) - 37 min drive

Restaurants

  • ‪Starbucks (星巴克) - ‬3 min drive
  • ‪云帆花苑 - ‬3 min drive
  • ‪云帆雅苑 - ‬3 min drive
  • ‪福禄快餐店 - ‬12 min walk
  • ‪冰火岛 - ‬1 min walk

About this property

InterContinental Shanghai Harbour City, an IHG Hotel

Luxury Shanghai hotel in Pudong with 4 restaurants
InterContinental Shanghai Harbour City, an IHG Hotel offers its guests an indoor pool, an outdoor pool, a sauna, and a fitness centre. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge.

A business centre and meeting rooms are available. A terrace, tour/ticket assistance, and a garden are also featured at the luxury InterContinental Shanghai Harbour City, an IHG Hotel. Self parking is free.

This 4.5-star Shanghai hotel is smoke free.

  • 330 guestrooms or units
  • 5 levels
  • 4 buildings
  • 4 dining venues
  • Conference rooms
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
InterContinental Shanghai Harbour City, an IHG Hotel offers 330 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include a shower, dressing gowns and hairdryers.

This Shanghai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: CNY 159 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alps Haus Beer House
  • Breeze Lobby lounge
  • Cafe Bistro
  • Dragon Restaurant

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 4 buildings
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • Ballroom
  • Banquet hall
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Free daily newspapers
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at InterContinental Shanghai Harbour City, an IHG Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 159 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Crowne Plaza Harbour
Crowne Plaza Harbour Hotel Shanghai City
Crowne Plaza Shanghai Harbour City
Crowne Plaza Shanghai Harbour City Hotel
Crowne Plaza Harbour City Hotel
Crowne Plaza Harbour City

Frequently asked questions

What is the cancellation policy at InterContinental Shanghai Harbour City, an IHG Hotel?

InterContinental Shanghai Harbour City, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Shanghai Harbour City, an IHG Hotel?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at InterContinental Shanghai Harbour City, an IHG Hotel on 18 Nov 2024 start from NZ$299.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Shanghai Harbour City, an IHG Hotel?

Yep, InterContinental Shanghai Harbour City, an IHG Hotel has a free self car park.

Are there any beaches close to InterContinental Shanghai Harbour City, an IHG Hotel?

The closest beach to InterContinental Shanghai Harbour City, an IHG Hotel is Fengxian Beach (31.6 km).

Does InterContinental Shanghai Harbour City, an IHG Hotel have a pool?

InterContinental Shanghai Harbour City, an IHG Hotel has an outdoor pool and an indoor pool.

What luxury perks are available at InterContinental Shanghai Harbour City, an IHG Hotel?

InterContinental Shanghai Harbour City, an IHG Hotel features an outdoor pool, an indoor pool and a sauna. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes InterContinental Shanghai Harbour City, an IHG Hotel a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at InterContinental Shanghai Harbour City, an IHG Hotel.

Does InterContinental Shanghai Harbour City, an IHG Hotel serve breakfast?

Sure does, buffet breakfast is served daily from 6:30 AM to 10 AM.

Is there a free airport shuttle available at InterContinental Shanghai Harbour City, an IHG Hotel?

No, InterContinental Shanghai Harbour City, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at InterContinental Shanghai Harbour City, an IHG Hotel?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at InterContinental Shanghai Harbour City, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at InterContinental Shanghai Harbour City, an IHG Hotel?

No, pets and service animals are not allowed.

InterContinental Shanghai Harbour City, an IHG Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 54 reviews" "
Rating 8 - Good. 28 out of 54 reviews" "
Rating 6 - Okay. 6 out of 54 reviews" "
Rating 4 - Poor. 4 out of 54 reviews" "
Rating 2 - Terrible. 2 out of 54 reviews" "

8.8/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family trip
Can't turn off the ceiling light.
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
Everything is perfect. Love the room that’s overlooking the Dishui Lake and the outdoor pool. Early in the morning, feel free to walk around the vicinity and enjoy the scenery and the fresh air.
Stayed 3 nights in Jul 2021

4/10 Poor

Daniel

Disliked: Staff & service
I have to say my stay at the Crowne Plaza Shanghai Harbor City was subpar. Unfortunately what could have been a great experience was taken away by the low quality and minimal choice of food, bad employee service, nickel-and-diming on hotel services, suspicious vending machines not working forcing you to their high price of drinks (both non alcoholic and alcoholic), bad and smelly A/C. It feels like an old hotel with that dingy smell just handing on by most likely government funding. The architecture is wonderful and the grounds and lake are great. Unfortunately for them there are 100s of other hotels to stay in Shanghai many for the same or better price that are much better than this. It's an hour from the Pudong airport in the opposite direction making this facility around 2 hours away from Shanghai. (FYI you can get to downtown Shanghai in ~7 minutes using their MagLev train from the Pudong airport). My main reason for staying at this facility was for business which was in that area. And there are very few hotels around there. The surrounding area is still being developed so don't expect to find much of anything but a few local restaurants.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hardware, software needs improvement
Hotel is what you would expect for a four star. Room is a bid dated but clean. Not many guests staying at this hotel mainly due to local area still under heavy development. Designed mainly as a vacation resort. Service needs to be improved. For example, there are many servers in the restaurant (Chinese style), but most of them just stand around. They should take away finished dishes on our table. Also, two of the hotel staff members in their uniform sat down and starting eating next to us. I honestly don't know if this is appropriate. But in all my experiences stay in a hotel (4 star and above), this was the first time. It felt awkward.
Stayed 1 night in Jul 2019

8/10 Good

bx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but it is far from shang hai city center.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay for business travel
Stayed 5 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a short get away!
Overall a really enjoyable stay. It’s a great place to stay if you want to get away for a couple of days as there’s nothing close by.

10/10 Excellent

Shetul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel - Closest to the Airport
Great Location. Very close to Airport.
Stayed 1 night in Jun 2017

8/10 Good

Shetul

Liked: Cleanliness, property conditions & facilities, room comfort
Shanghai - Best Location Close to Airport
The location is fantastic. Very close to the airport. very convenient if you have a early morning flight out of Shanghai.
Stayed 1 night in Jun 2017

4/10 Poor

Julia

Disliked: Staff & service, property conditions & facilities
Terrible Food and lousy service
The food was terrible, mostly deep frozen and very tasteless. Even worth was the service in the Crown Plaza. Absolutely not recommendable.

8/10 Good

christy, central california

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shanghai lake
Room was very nice . A little far from city but close to metro . Hotel staff was very helpful. Food was a little on expensive side compare to restraunts in Shanghai .
Lake at hotel
Disney shanghai
Dreams come true

8/10 Good

Keechoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Holly, Shanghai

Disliked: Room comfort
Quirky get away from the city, but poor execution
It's a shame that it is managed the way it is as it is such a cool thing right outside the city, but there is a few key decisions that blow my mind, but make a big difference. I live in China, so am used to the quirks of Chinese hotels, but was hoping for a little more being a western chain. 1) The pictures showed all the rooms to have balcony, but over half do not and we came prepared to relax on our balcony and look at the lake - wasn't possible. 2) The pool is lakeside, however, they built shrubbery all around the edge of it, so that when you lay by the pool you have no idea you are near the lake. What is the point of that? 3) We had to pre-order all of our drinks from the hotel lobby and have them deliver it paced out because there was no set waiter taking orders by the pool. 4) We had read other reviews, so we were prepared for this, but the only place to get drinks is the beer garden (in the middle of the hotel- no view of lake) that goes from 6-9 and as soon as 9:00 hits the music and food and beer stops. The manager really tried to accomidate us, but I think this place was a good idea but was executed very poorly.

8/10 Good

Alexander, Shanghai

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel with deficiencies in service
Overall it is a great hotel! We loved the pool! The great rooms and also the employees had very friendly, although many of them really lack in English. What is a absolute no-go, is what happened at breakfast! We would really have loved our stay, but such an experience can bring a bad taste into the overall stay.

10/10 Excellent

Geshun, shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
clean room, well trained staff

2/10 Terrible

Alex, CR

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't waste your money!
After living in Shanghai for a while now, I thought this hotel would be a good option for a quick getaway from the city. The hotel is falling apart, no maintenance at all. Poor service and staff speaks little to no english (this is a Crowne Plaza!). Hotel room is just ok. There was a piece of glass on the carpet that got stuck into my foot, I guess they don't vacuum. The pool closes from 12 to 3pm because they have to clean...WHAT?! That's the best time to enjoy a pool. I complained and they told me it was for the guests' safety since the sun is too dangerous, true, but let me make that call... On top of that the staff collects all the pool towels at 12pm because they need to wash them. Again, I complained and the front desk manager told me they did it for the afternoon guests, what a joke! I guess I'm not a paying guest...Food is below average, far from an "International" experience. Bottom line, don't bother booking this hotel, you will be disappointed !

8/10 Good

Krista, Beaumont

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overrated for the services.
Checkin was efficient, but not very friendly. No conversation was made, and we had to carry our own luggage from the shuttle drop off to the hotel, and then to our rooms *which for a high standard hotel was very, very poor service. The rooms and hotel amenities were amazing. Very clean and spacious. The outdoor pool was shut down when we were there, which was a major bummer as that was half the reason we splurged to stay here. The location of this hotel is very poor. It's far from the city center, and about an hour walk from the metro. Good location if you want to be isolated in a ghost town, with staff that barely know any English and don't respect that you're paying to stay there.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
better eat out
hotel western restaurant service was way too slow for dinner time. taste was nice. anything else are good.

8/10 Good

mark, Australia - SA - Adelaide

Liked: Cleanliness, property conditions & facilities
no tours availables

8/10 Good

recent visitor, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
lights on nobody home
beautiful hotel. Management clueless about running a hotel. However, breakfast was excellent.

10/10 Excellent

Robert, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: State of the art; Value: Bargain; Service: Outstanding; Cleanliness: Immaculate;

8/10 Good

Yan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
临湖阳台房很舒服，酒店里周边环境不错，可以环湖走走。
Stayed 1 night in Oct 2021

8/10 Good

Kwok Wai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事がほぼ中華で子供があまり食べれなかった。バリエーションを増やしたらいいと思う。客室は綺麗だが、虫がいた。
Stayed 1 night in Jul 2021