8/10 Good
MC, SGP
19 Feb 2017
Liked: Staff & service
Excellent Contingency Plan And Extra FriendlyStaff
Each time I visit Shanghai, I booked this hotel. The rating may not be the best in Shanghai but in terms of location (near tourist belt), I love it. However, I must commend the management and its staff for not affecting my stay even though there was a power cut due to, according to the staff, owner bosses quarrel and I had to move out to another hotel. There were about 30 policemen protecting the hotel at the lobby and as many people who came to create trouble standing outside the hotel.
The staff found and booked for one hotel nearby (of the same price) and even leading me and help to carry my stuff to that hotel. Excellent attitude and service!
I would still go back to this hotel at my next visit.