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DoubleTree by Hilton Shanghai Hongqiao

4.0 star property
Pet-friendly hotel connected to the convention centre in Shanghai with 2 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Shanghai Hongqiao

Exterior
Indoor spa tub
Garden
Indoor pool, open 8:00 AM to 9:00 PM, lifeguards on site
Property entrance

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Pet-friendly
    Pet-friendly
  • Parking included
    Parking included
  • Room service
    Room service
The price is NZ$143
includes taxes & fees
27 Nov - 28 Nov

Explore the area

Map
1118 Gaojing Road, Shanghai, 201702
  • National Exhibition and Convention Center
    4 min drive
  • Hongqiao Tiandi
    6 min drive
  • Qibao Old Street
    7 min drive
  • Shanghai (SHA-Hongqiao Intl.)
    20 min drive

Room options

View all photos for Deluxe Twin Room

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Twin Room

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Down duvet
  • 36 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Garden View Twin Room

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Garden View Twin Room

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Down duvet
  • 37 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe King Room

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe King Room

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Down duvet
  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite Garden View

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Suite Garden View

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Down duvet
Premium bedding
Separate bedroom
  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Garden View King Room

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Garden View King Room

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Down duvet
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Accessible Room

Premium bedding, down duvets, in-room safe, individually decorated

Accessible Room

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Down duvet
  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, Garden View

Premium bedding, down duvets, in-room safe, individually decorated

Premium Suite, Garden View

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Down duvet
Premium bedding
Separate bedroom
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Pet Friendly King Room

Premium bedding, down duvets, in-room safe, individually decorated

Pet Friendly King Room

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Down duvet
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite

Premium bedding, down duvets, in-room safe, individually decorated

Premium Suite

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Down duvet
Premium bedding
Separate bedroom
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Terrace Twin Room

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Terrace Twin Room

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Down duvet
  • 37 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Terrace King Room

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Terrace King Room

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Down duvet
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Pet Friendly Twin Room

Premium bedding, down duvets, in-room safe, individually decorated

Pet Friendly Twin Room

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Down duvet
  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Similar properties

Exterior
Hilton Shanghai Hongqiao
Pool
Spa
Free WiFi
Restaurant
4.3 out of 5, Excellent, (1001)
The price is NZ$171
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Hilton Shanghai Hongqiao

About the area

Shanghai

At DoubleTree by Hilton Shanghai Hongqiao, you'll be connected to the convention centre and 2.9 km (1.8 mi) from National Exhibition and Convention Center. Highlights at this hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include massages and facials. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, sauna and lifeguards on site. 8073 square feet (750 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 4-property class Qingpu District hotel include Hongqiao Tiandi and Qibao Old Street.

What's nearby

  • National Exhibition and Convention Center - 4 min drive - 3.1 km
  • Hongqiao Tiandi - 6 min drive - 5.8 km
  • Qibao Old Street - 7 min drive - 7.2 km
  • Shanghai Zoo - 7 min drive - 7.6 km
  • Shanghai Outlets - 8 min drive - 8.3 km

Getting around

  • Zhuguang Road Station - 5 min drive
  • Shanghai Hongqiao Railway Station - 14 min drive
  • Hongqiao International Airport (SHA) - 20 min drive

Restaurants

  • ‪肯德基 - ‬16 min walk
  • ‪味千拉面 - ‬14 min walk
  • ‪笠笠酒家 - ‬11 min walk
  • ‪永和大王 - ‬15 min walk
  • ‪争鲜回转火锅百汇 - ‬14 min walk

About this property

DoubleTree by Hilton Shanghai Hongqiao

Pet-friendly hotel connected to the convention centre in Shanghai with 2 restaurants
DoubleTree by Hilton Shanghai Hongqiao offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 8073 square feet (750 square metres) and includes a conference centre. A fitness centre, a rooftop terrace, and spa services are also featured at the business-friendly DoubleTree by Hilton Shanghai Hongqiao. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Shanghai hotel.

  • 187 guestrooms or units
  • 6 levels
  • 2 dining venues
  • Conference rooms
  • 8073 sq ft of conference space
  • 750 sq. m of conference space
  • Built in 2017
  • Terrace on the roof
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
DoubleTree by Hilton Shanghai Hongqiao offers 187 accommodations with a safe and complimentary bottles of water. Each accommodation is individually decorated. Beds feature down duvets and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include facials and body treatments.

Languages

Chinese (Mandarin), English, German

Property amenities

Internet

  • Available in all rooms: WiFi (CNY 50 per day)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 128 per person
  • 2 restaurants
  • A bar/lounge

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (8,073 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Couples treatment rooms
  • Facials
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 6 floors
  • Banquet hall
  • Built in 2017
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Lifeguards

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: CNY 500 per pet, per day
  • Weight limit: 33 lb per pet

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 250.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 128 per person
  • Fee for in-room wireless Internet: CNY 50 per day (rates may vary)
  • Pet fee: CNY 500 per pet, per day
  • Rollaway bed fee: CNY 250.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses eco-friendly cleaning products.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Melia Shanghai Hongqiao (NECC) Hotel Shanghai
Melia Shanghai Hongqiao (NECC) Hotel
Melia Shanghai Hongqiao (NECC) Shanghai
Melia Shanghai Hongqiao
Melia Shanghai Hongqiao Necc
The Senz Hotel SPA
Melia Shanghai Hongqiao (NECC)
DoubleTree by Hilton Shanghai Hongqiao Hotel
DoubleTree by Hilton Shanghai Hongqiao Shanghai
DoubleTree by Hilton Shanghai Hongqiao Hotel Shanghai

Frequently asked questions

Is parking available at DoubleTree by Hilton Shanghai Hongqiao?

Yep, DoubleTree by Hilton Shanghai Hongqiao has a free self car park. Onsite parking is limited.

How much does it cost to stay at DoubleTree by Hilton Shanghai Hongqiao?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Shanghai Hongqiao on 27 Nov 2024 start from NZ$142.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at DoubleTree by Hilton Shanghai Hongqiao?

Yep, there is an onsite spa at DoubleTree by Hilton Shanghai Hongqiao. You'll enjoy heaps of services like facials and body treatments.

Does DoubleTree by Hilton Shanghai Hongqiao have a pool?

DoubleTree by Hilton Shanghai Hongqiao has an indoor pool. The pool is open 8:00 AM to 9:00 PM.

What luxury perks are available at DoubleTree by Hilton Shanghai Hongqiao?

DoubleTree by Hilton Shanghai Hongqiao features a full-service spa, an indoor pool and 2 restaurants.

What makes DoubleTree by Hilton Shanghai Hongqiao a romantic place to stay?

Couples spa treatments and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at DoubleTree by Hilton Shanghai Hongqiao.

Is DoubleTree by Hilton Shanghai Hongqiao family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as children's slippers and free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton Shanghai Hongqiao is a hit with families.

Does DoubleTree by Hilton Shanghai Hongqiao serve breakfast?

Yep, buffet brekkie is on offer weekdays between 6:30 AM and 10:00 AM and on weekends from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Shanghai Hongqiao?

No, DoubleTree by Hilton Shanghai Hongqiao does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Shanghai Hongqiao?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton Shanghai Hongqiao?

Check-in begins at 2 PM. Check-out time is noon.

DoubleTree by Hilton Shanghai Hongqiao Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 63 out of 91 reviews" "
Rating 8 - Good. 21 out of 91 reviews" "
Rating 6 - Okay. 4 out of 91 reviews" "
Rating 4 - Poor. 1 out of 91 reviews" "
Rating 2 - Terrible. 2 out of 91 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Hamid, LOS ANGELES

Business traveller, Travelled with partner
Liked: Amenities
Very clean, English speaking employees, good amenities. Near restaurants walkable. Near Shanghai national exhibition center. Rooms are comfortable but on the smaller side.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ramesh, Sacramento

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good mixed of restaurants within walking distance. Friendly staff. Especially Marilyn Xu who is kind and helpful to us. She is very knowledgeable and have all the answers we consulted. Very impressed.
Stayed 2 nights in Mar 2023

10/10 Excellent

John

Stayed 1 night in Mar 2023

10/10 Excellent

Wai Kwan Virginia

Stayed 1 night in Aug 2019

8/10 Good

PJ

Travelled with family
Liked: Property conditions & facilities, room comfort
Family trip
The hotel is well designed and stylishly furnished. Our overall experience was great. However, breakfast and other meals were definitely not up to standard and does not love up to expectations. Service in general was amateur and could be improved (no concierge, no assistance with luggage, no valet parking etc). The waking street adjacent to the hotel is a great supplement. Plenty of restaurant options there.
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019

10/10 Excellent

Chris, Utah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time, wonderful experience. I'll definitely come back.
Stayed 1 night in Nov 2019

8/10 Good

Matt, Adelaide

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The internet was good. Only a few people spoke english, making it difficult to communicate
Stayed 4 nights in Nov 2019

8/10 Good

SM

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Gary

Stayed 1 night in Sep 2019

8/10 Good

Pushpa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shanghai Fair
All was good
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Very new hotel in a new area. Very convenient for the NECC where I was attending the China Cycle show. They had a shuttle bus to the show each morning which took 10 minutes (although it was not advertised anywhere). No idea if they offered a return pick up service as that wasn’t advertised at all either. It’s a simple 30 minute walk or 10 minute taxi ride though. Rooms are modern, well decorated and well maintained. The Japanese style electronic toilet was a nice quirky feature. Beds are very comfortable and tv has a couple of good quality English channels including HBO. WiFi is reasonable speed most of the time, but can get slow in the evenings. On site restaurant served the best western breakfast I have ever had in China so that was a nice surprise. There is also a selection of good quality restaurants within 5 minutes walk of the hotel serving lunch or dinner. Some good bars too. The lobby bar in the hotel is ok, but you have to ask at reception to get served. The hotel gym and swimming pool are in a separate building at the rear of the hotel and are again modern and well maintained. Overall a great hotel which I will definitely stay at again whenever I visit the NECC.
Stayed 3 nights in May 2019

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new hotel near Hongqiao train station. If you need to stay in the Hongqiao area this is a great choice!
Stayed 1 night in Apr 2019

6/10 Okay

Supanee

Liked: Cleanliness, property conditions & facilities
Generally is ok but some comments as follows: - Auto door at main gate is temporary close causing some inconvenience when I was with big luggage, having a person to provide assistance temporary at entrance will be great - Distance from hotel to nearest metro station is too far for walking, only 2 trips shuttle bus is too less, as foreigner to get taxi during rush hour from metro to hotel is not easy, plus bad smoking smell all taxi, I don't like taxi, having more frequent & flexible transfer hotel-metro-hotel will be great - Almost no restaurants nearby hotel, eating at hotel every day is very boring, I am looking for more variety of food at hotel
Stayed 3 nights in Dec 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option for exhibition centre
Hotel is conveniently located for the exhibition centre. Rooms are new, and staff are helpful. A good option for business trips in this area. Would happily stay again.
Stayed 2 nights in Nov 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location for exhibition center.
We like to stay here for the Automechanika grade show. Hotel facilities are well maintained, and the staff make an effort to be helpful. The executive lounge is a good option. Overall hotel offers good value.
Stayed 2 nights in Nov 2018

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ITMA Asía
Excellent and professional service. Also most of the front desk staff speak good English
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Stayed 4 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, modern and clean
Attended a trade show at the Shanghai Exhibition and Convention Centre and stayed at the Melia which was modern and conveniently located 10 minutes away by taxi. It is clean, great breakfast and enjoyed a massage at their in-house spa.
Stayed 4 nights in Sep 2018

10/10 Excellent

Manuel Hernandez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable quiet hotel west of the city
Very new and comfortable hotel convenient to reach the exhibition centre. The staff go out of their way to help, only draw back is that there is not a lot gojngbon around the area and Metro station is near the exhibition centre
Stayed 7 nights in Sep 2018

10/10 Excellent

Senhai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
This hotel was built in 2017, so everything is still very new. I was arranged a king-bed room on the 7th floor, facing the main street. The room is spacious, modern, clean, well equipped and designed. You don’t need to bring electronic adapters because you will find all major types of sockets in it, plus 2 USBs and a wireless speaker. The flat TV can be paired with smart phones. The bed is comfortable but the pillows are a bit too soft for me. Apart from the hardware, I want to mention about its software (service). Most of the staff whom I met during my 4-day stay were friendly and helpful. Many of them initiated conversation and/or help, and I felt so welcome. Special thanks to Jenny Ye, Customer Experience Manager, and Jamie of F&B, who have been so kind to take care of my requests efficiently and professionally. Don’t get me wrong, I would like to emphasize that the overall service was very good, not just Jenny and Jamie. I am so impressed about this. I have had breakfast, lunch and dinner at the restaurant (the only restaurant in the hotel), and I was happy with my food, except my steak which was overlooked. (I ordered medium but it was served well done.) A shopping complex with shops, restaurants, bars and a massage place is just 100 metres from the hotel, but I think it’s only 40-50% occupied. So there would be more to be opened. I had a massage there one evening, which was very nice. Will definitely come back.
Stayed 3 nights in Aug 2018

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near NECC
Great price for a good hotel near NECC. They were super helpful with Taxi's and their breakfast buffet had tons of options. Would definitely stay here again.
Stayed 3 nights in Jul 2018