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Naama Bay Promenade Beach Resort by Accor

4.5 star property
Luxury hotel on the beach, with 2 outdoor pools

Photo gallery for Naama Bay Promenade Beach Resort by Accor

Exterior
Sports facility
Couples treatment room(s), body treatments, facials
Lobby lounge
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • On private beach
  • Parking included
  • Gym
The current price is NZ$107
includes taxes & fees
19 Mar - 20 Mar

Explore the area

Map
El Salam Road, Naama Bay, Sharm El Sheikh, South Sinai Governorate, 46691
  • Naama Bay
    ‪8 min walk‬
  • Cleo Park
    ‪14 min walk‬
  • Naama Bay Beach
    ‪15 min walk‬
  • Sharm El Sheikh (SSH-Sharm El-Sheikh Intl.)
    ‪11 min drive‬

Room options

Superior Room, 1 King Bed, Sea View (Beach side)

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Bathrobes
Hairdryer
Eco-friendly cleaning supplies
Minibar
Free bottled water
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Partial Sea View, Beachside

Minibar, in-room safe, iron/ironing board, free WiFi

Executive Room, 1 King Bed, Partial Sea View, Beachside

Highlights

Air conditioning
LCD TV
Hairdryer
Eco-friendly toiletries
Private bathroom
Bathrobes
Eco-friendly cleaning supplies
Minibar
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

Superior Room, 2 Single Beds, Pool View (Beach side. Ground floor)

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Bathrobes
Hairdryer
Eco-friendly cleaning supplies
Minibar
Free bottled water
  • Sleeps 4
  • 2 Single Beds

Deluxe Room, 1 Double Bed, Sea View

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Bathrobes
Hairdryer
Eco-friendly cleaning supplies
Minibar
Free bottled water
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Suite, 1 King Bed, Ocean View

Executive Suite, 1 King Bed, Ocean View

Executive Suite, 1 King Bed, Ocean View

Highlights

Air conditioning
LCD TV
Separate bedroom
Hairdryer
Eco-friendly toiletries
Private bathroom
Bathrobes
Eco-friendly cleaning supplies
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds, Partial Sea View, Beachside

Minibar, in-room safe, iron/ironing board, free WiFi

Executive Room, 2 Queen Beds, Partial Sea View, Beachside

Highlights

Air conditioning
LCD TV
Hairdryer
Eco-friendly toiletries
Private bathroom
Bathrobes
Eco-friendly cleaning supplies
Minibar
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Pool View, Beachside

Deluxe Room, 2 Queen Beds, Pool View, Beachside

Deluxe Room, 2 Queen Beds, Pool View, Beachside

Highlights

Air conditioning
LCD TV
Hairdryer
Eco-friendly toiletries
Private bathroom
Bathrobes
Eco-friendly cleaning supplies
Minibar
  • Sleeps 4
  • 2 Queen Beds

Superior Room, 2 Single Beds, Sea View (Beach side)

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Bathrobes
Hairdryer
Eco-friendly cleaning supplies
Minibar
Free bottled water
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Room, 2 Queen Beds, Garden View, Beachside

Deluxe Room, 2 Queen Beds, Garden View, Beachside

Deluxe Room, 2 Queen Beds, Garden View, Beachside

Highlights

Air conditioning
LCD TV
Hairdryer
Eco-friendly toiletries
Private bathroom
Bathrobes
Eco-friendly cleaning supplies
Minibar
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Sea View, Beachside

Minibar, in-room safe, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds, Sea View, Beachside

Highlights

Air conditioning
LCD TV
Hairdryer
Eco-friendly toiletries
Private bathroom
Bathrobes
Eco-friendly cleaning supplies
Minibar
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

Superior Room, 2 Single Beds, Garden View (Beach side)

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Bathrobes
Hairdryer
Eco-friendly cleaning supplies
Minibar
Free bottled water
  • Sleeps 4
  • 2 Single Beds

Deluxe Room, 1 Double Bed, Pool View

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Bathrobes
Hairdryer
Eco-friendly cleaning supplies
Minibar
Free bottled water
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Pool View, Beachside

Minibar, in-room safe, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Pool View, Beachside

Highlights

Air conditioning
LCD TV
Hairdryer
Eco-friendly toiletries
Private bathroom
Bathrobes
Eco-friendly cleaning supplies
Minibar
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Garden View, Beachside

Deluxe Room, 1 King Bed, Garden View, Beachside

Deluxe Room, 1 King Bed, Garden View, Beachside

Highlights

Air conditioning
LCD TV
Hairdryer
Eco-friendly toiletries
Private bathroom
Bathrobes
Eco-friendly cleaning supplies
Minibar
  • Sleeps 4
  • 1 King Bed

Superior Room, 1 King Bed, Garden View (Beach side)

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Bathrobes
Hairdryer
Eco-friendly cleaning supplies
Minibar
Free bottled water
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Garden View, Mountainside

Minibar, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Garden View, Mountainside

Highlights

Air conditioning
LCD TV
Hairdryer
Eco-friendly toiletries
Private bathroom
Bathrobes
Eco-friendly cleaning supplies
Minibar
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Pool View, Mountainside

Minibar, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Pool View, Mountainside

Highlights

Air conditioning
LCD TV
Hairdryer
Eco-friendly toiletries
Private bathroom
Bathrobes
Eco-friendly cleaning supplies
Minibar
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Single Beds, Pool View

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Bathrobes
Hairdryer
Eco-friendly cleaning supplies
Minibar
Free bottled water
  • Sleeps 4
  • 2 Single Beds

Superior Room, 1 King Bed, Pool View (Beach side. Ground floor)

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Bathrobes
Hairdryer
Eco-friendly cleaning supplies
Minibar
Free bottled water
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Pool View, Mountainside

Standard Room, 1 King Bed, Pool View, Mountainside

Standard Room, 1 King Bed, Pool View, Mountainside

Highlights

Air conditioning
LCD TV
Hairdryer
Eco-friendly toiletries
Private bathroom
Bathrobes
Eco-friendly cleaning supplies
Minibar
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View, Mountainside

Minibar, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Garden View, Mountainside

Highlights

Air conditioning
LCD TV
Hairdryer
Eco-friendly toiletries
Private bathroom
Bathrobes
Eco-friendly cleaning supplies
Minibar
  • Sleeps 4
  • 1 King Bed

Junior Suite, 1 Double Bed

Highlights

Air conditioning
LCD TV
Eco-friendly toiletries
Bathrobes
Hairdryer
Eco-friendly cleaning supplies
Minibar
Free bottled water
  • Sleeps 4
  • 1 Double Bed

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  • Pool
  • Hot tub
  • All-inclusive
4.6 out of 5, Wonderful, (894)
The price is NZ$296
for 1 room
includes taxes & fees
18 Mar - 19 Mar
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About the area

Sharm El Sheikh

A luxury stay in Sharm El Sheikh awaits you at Naama Bay Promenade Beach Resort by Accor. Within just a 10-minute stroll, you'll find popular attractions like Red Sea and Naama Bay. Highlights at this beachfront hotel include 2 outdoor swimming pools, a full-service spa and a private beach. .A day of pampering can include massages and facials. For a drink, you can stop by the hotel's own lounge bar. Enjoy the marina, gym, sauna and kids' swimming pool. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4.5-property class Sharm El Sheikh hotel include Domina Coral Bay Congress Centre and Shark's Bay.

What's nearby

  • Naama Bay - 8 min walk - 0.7 km
  • Naama Bay Beach - 15 min walk - 1.3 km
  • Ras Mohamed National Park - 6 min drive - 6.4 km
  • Domina Coral Bay Congress Centre - 7 min drive - 4.3 km
  • Shark's Bay - 8 min drive - 5.1 km

Getting around

  • Sharm El Sheikh (SSH-Sharm El-Sheikh Intl.) - 11 min drive

Restaurants

  • ‪ماكدونالدز - ‬6 min walk
  • ‪ماكدونالدز - ‬14 min walk
  • ‪مجرشي - ‬14 min walk
  • ‪أوتار الخليج - ‬14 min walk
  • ‪سيناى دايفرز بار - ‬12 min walk

About this property

Naama Bay Promenade Beach Resort by Accor

Luxury hotel on the beach, with 2 outdoor pools
Some rates at Naama Bay Promenade Beach Resort by Accor are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. At Naama Bay Promenade Beach Resort by Accor, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. This luxury hotel also offers a children's pool, a health club and a steam room. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Sharm El Sheikh hotel.

  • 520 guestrooms or units
  • 3 levels
  • 3 buildings
  • Conference rooms
  • Built in 1996
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Smoking in designated areas
  • Water dispenser
  • Locker space
  • Bar or lounge
  • Coffee shop
  • Dining venue
Naama Bay Promenade Beach Resort by Accor offers 520 air-conditioned accommodations with minibars and a safe. LCD televisions come with satellite channels.

Bathrooms include a bath, bathrobes and hairdryers. This Sharm El Sheikh hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has couples treatment room(s). Services include facials and body treatments. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, Italian, Russian, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Boat tours
  • Children's pool
  • Full-service spa
  • Health club
  • Library
  • Playground
  • Sauna
  • Steam room
  • Water skiing
  • Water sports equipment

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • On a private beach
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from January 10 2025 to March 20 2025 (dates subject to change):
  • Swimming pool
The property will be renovating from 18 November 2024 to 20 March 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Naama Bay Promenade Beach Resort by Accor

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Naama Bay Promenade By Accor
Naama Bay Promenade Beach Resort
Naama Bay Promenade Beach Resort by Accor Hotel
Naama Bay Promenade Beach Resort by Accor Sharm El Sheikh
Naama Bay Promenade Beach Resort by Accor Hotel Sharm El Sheikh

Frequently asked questions

What is the cancellation policy at Naama Bay Promenade Beach Resort by Accor?

Naama Bay Promenade Beach Resort by Accor offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Naama Bay Promenade Beach Resort by Accor?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Naama Bay Promenade Beach Resort by Accor on 19 Mar 2025 start from NZ$107.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Naama Bay Promenade Beach Resort by Accor?

Yep, Naama Bay Promenade Beach Resort by Accor has a free self car park.

Are there any beaches close to Naama Bay Promenade Beach Resort by Accor?

Yep, Naama Bay Promenade Beach Resort by Accor is a short 15-minute walk from Naama Bay Beach. Fun beach activities include snorkelling and waterskiing. You can also find water sports equipment and boat tours.

Is there a spa on site at Naama Bay Promenade Beach Resort by Accor?

Yep, there is an onsite spa at Naama Bay Promenade Beach Resort by Accor. You'll enjoy heaps of services like facials and body treatments.

Does Naama Bay Promenade Beach Resort by Accor have a pool?

Naama Bay Promenade Beach Resort by Accor has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The swimming pool will be unavailable from January 10 2025 to March 20 2025 (dates subject to change). The property will be renovating the swimming pool from November 18 2024 until March 20 2025 (completion date subject to change).

Does Naama Bay Promenade Beach Resort by Accor have a waterslide?

No, there is no waterslide at Naama Bay Promenade Beach Resort by Accor, but Cleo Park is a short 14-minute walk away.

What luxury perks are available at Naama Bay Promenade Beach Resort by Accor?

Naama Bay Promenade Beach Resort by Accor features a private beach, 2 outdoor pools and a full-service spa.

Is there a free airport shuttle available at Naama Bay Promenade Beach Resort by Accor?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Naama Bay Promenade Beach Resort by Accor?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Naama Bay Promenade Beach Resort by Accor?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Naama Bay Promenade Beach Resort by Accor?

No, pets and service animals are not allowed.

Naama Bay Promenade Beach Resort by Accor Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 19 out of 64 reviews
Rating 8 - Good. 18 out of 64 reviews
Rating 6 - Okay. 10 out of 64 reviews
Rating 4 - Poor. 4 out of 64 reviews
Rating 2 - Terrible. 13 out of 64 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Paul

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Absolutely disgusting hotel. Filthy mouldy rooms I have many videos and photos to complain to on the beach about saying it’s 5 star. Should only be 1 star. Rude manager and staff even manager agreed as we had a meeting with him and he said it’s old and needs lots of repairs.
Sink permanently down would pop up
Cigarettes burns
Cracked tiles
Rotten
Stayed 2 nights in Nov 2024

6/10 Okay

Obai

Liked: Cleanliness
The area is nice, hotel facilities are average, the food is terrible 😑.. overall the hotel is average and it's worthy only at good offers also when picking a room note that it's one hotel but divided by Alsalam road to promenade beach & promenade mountain
Stayed 4 nights in Jun 2024

6/10 Okay

Cristina

Travelled with group
Liked: Cleanliness
Decent
Decent!
Stayed 1 night in Apr 2024

8/10 Good

Cristina

Travelled with group
Liked: Cleanliness, room comfort
Decent
It’s decent for the price you pay. The food is mediocre. If you don’t spent to much time in the hotel it’s ok. I recommend it!
Stayed 4 nights in Apr 2024

8/10 Good

Cristina

Travelled with group
Liked: Cleanliness, room comfort
Decent!
It’s decent, not wow!
Stayed 11 nights in Apr 2024

6/10 Okay

amir

Travelled with family
Disliked: Cleanliness, staff & service
Wasn’t too good
Stayed 4 nights in Apr 2024

8/10 Good

Uzair

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 4 nights in Oct 2023

6/10 Okay

Nabil

Stayed 3 nights in Oct 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent service from all the staff. The a la carte menu offered some delicious options. Scuba centers are 5 min walk from property.
Stayed 6 nights in Sep 2023

2/10 Terrible

Salman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
dirty hotel , food not ok
Stayed 6 nights in Sep 2023

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel to stay at here. Hotel A/C was so nice and cold after a long and hot day at the beach. The bed is comfy, bathroom is very nice. Food is delicious. I don’t know how they make their fries but they are the best fries I’ve ever had. Also the club sandwich from the room service menu is addicting and I ate it almost daily because it’s so good. The hotel lobby is fabulous and the pool is so nice. I’d choose this over the four seasons any day. The walk to the Naama Bay shopping area is kind of long especially in the heat, but taxis are cheap. The beach is so nice and there were even some colorful fish swimming around us there. They clean your room daily and they do an amazing job. The staff is so friendly and go above and beyond for guests. Hotel has stores inside for sunscreen and any other needs which is super convenient. Definitely recommend staying on the beach side of the hotel. I originally didn’t know there were two buildings and ended up upgrading upon arrival which was definitely worth it. Naama Bay Promenade, I love you and your amazing employees <3 Definitely my first pick when I come back.
Stayed 7 nights in Jul 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My advice - avoid it.
Awful from start to finish. The hotel and rooms are very tired and dirty in many places. I stayed on business for COP27 and paid a huge amount of money for it but the comments are not about value for money but rather getting the basics right. The room looked like it hadn't been refurbished for 20yrs.
Stayed 3 nights in Nov 2022

6/10 Okay

Gloria

Disliked: Cleanliness, amenities, property conditions & facilities
Stay was okay but I was not impressed by how run down the Mountain Side hotel was. A/c, bathrooms, and building overall is needs to be refurbished. It used to be a Marriott but the quality is not the same. Buffett is poor at the mountain side but pretty nice at the beach resort across the street. Staff was friendly and accommodating.
Stayed 1 night in Oct 2022

2/10 Terrible

Armughan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This should not be a 5-star hotel Upon arrival, we were told to go to a different site of the hotel across the road named Naama bay promenade beach resort but the mountainside and at the same time told to pay a further $50/- per night per room if we wanted to stay at the beachside resort. The night of check-in staff at the reception was extremely rude and extremely unhelpful, he took over 2 hours to get us to our rooms, allocated rooms were scattered across the hotel, and I was placed in room 935 with a couple of my friends in nearby rooms and other rooms were 611, 613 and so on near the reception. My room was not even serviced, dust everywhere, no towels, no toilet paper, no toiletries in the bathroom, basin tap delivered brown stale water which suggested that room had not been used for a long time, furthermore, the bathroom was not cleaned, had red marks on the bathtub, the toilet was not cleaned, the shower curtain was black at the bottom part suggesting it was not washed for months if not years. Basin leaked on the floor and the toilet overflowed as it was blocked. The above is my personal experience and all of my friends had similar experiences in their individual rooms this is from a 5-star resort, absolutely unacceptable standard.
Stayed 9 nights in Sep 2022

2/10 Terrible

idan

Stayed 1 night in Sep 2022

2/10 Terrible

ABDULLAH

Stayed 5 nights in Aug 2022

10/10 Excellent

Aldijana

Stayed 1 night in Aug 2022

8/10 Good

Tina, Katy

Stayed 5 nights in Jul 2022

10/10 Excellent

Cassandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff, nice rooms, and good food. I wound up extending my stay an extra two days.
Stayed 2 nights in Apr 2022

10/10 Excellent

Rana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
The staff, the food the location was amazing!!! Loved it
Stayed 6 nights in Dec 2021

10/10 Excellent

Khalil Ezzaddin Ghilan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Nice and worth visiting
Stayed 1 night in Nov 2021

2/10 Terrible

ABDULLAH

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2021

4/10 Poor

Osama

Business traveller
Liked: Cleanliness
Stayed 4 nights in Sep 2021

8/10 Good

Ahmed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021

10/10 Excellent

Nassib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021