See all properties
Save

Sultan Gardens Resort

5.0 star property
Luxury hotel on the beach, with 5 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sultan Gardens Resort

5 outdoor pools, open 8:00 AM to 6:00 PM, pool cabanas (surcharge)
Private beach, free beach shuttle, beach cabanas, sun-loungers
Terrace/patio
Private beach, free beach shuttle, beach cabanas, sun-loungers
Exterior

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Hot tub
  • All-inclusive
  • Spa
The price is NZ$301
includes taxes & fees
24 Dec - 25 Dec

Explore the area

Map
Shark's Bay, Sharm El Sheikh, South Sinai Governorate, 46199
  • Shark's Bay
    7 min walk
  • Sharm El Sheikh Golf Resort
    4 min drive
  • Shark's Bay Beach
    12 min drive
  • Sharm El Sheikh (SSH-Sharm El-Sheikh Intl.)
    11 min drive

Room options

View all photos for Suite

Egyptian cotton sheets, pillow-top beds, minibar, in-room safe

Suite

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
  • 69 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Renovated in 2023
  • 69 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Sea View Villa with Private Pool

Sea View Villa with Private Pool

Sea View Villa with Private Pool

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 232 sq m
  • Sea view
  • Sleeps 6
  • 3 King Beds

View all photos for Premium Jacuzzi Room Sea View (Adults Only)

Premium Jacuzzi Room Sea View (Adults Only)

Premium Jacuzzi Room Sea View (Adults Only)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Private outdoor hot tub
Air conditioning
Connecting rooms available
LCD TV
Renovated in 2023
  • 45 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Select Room with Garden View

Egyptian cotton sheets, pillow-top beds, minibar, in-room safe

Select Room with Garden View

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
  • 45 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Select Room with Pool View

Egyptian cotton sheets, pillow-top beds, minibar, in-room safe

Select Room with Pool View

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Premium Jacuzzi Suite (Adults Only)

Premium Jacuzzi Suite (Adults Only)

Premium Jacuzzi Suite (Adults Only)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Private indoor hot tub
Air conditioning
Connecting rooms available
LCD TV
Renovated in 2023
  • 69 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Select Room with Sea View

Egyptian cotton sheets, pillow-top beds, minibar, in-room safe

Select Room with Sea View

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
  • 45 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

Similar properties

Beach

SUNRISE Arabian Beach Resort

Pool
Hot tub
Breakfast included
All-inclusive
4.5 out of 5, Wonderful, (980)
The price is NZ$482
for 1 night
includes taxes & fees
5 Jan - 6 Jan
SUNRISE Arabian Beach Resort

About the area

Sharm El Sheikh

A luxury stay in the heart of Sharm El Sheikh awaits you at Sultan Gardens Resort. You'll be within a 10-minute walk of Shark's Bay and 1.7 km (1.1 mi) from Shark's Bay Beach. Highlights at this beachfront hotel include 4 restaurants, 5 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and aromatherapy. The buffet restaurant, Linah, is open for breakfast, lunch and dinner. With 2 beach bars and 4 poolside bars to choose from, you can enjoy a drink at the hotel. Spend the day at the private beach where you'll find cabanas, and enjoy the on-site free kids' club and gym. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a hot tub. There's also free self parking, along with the convenience of a free beach shuttle. .Within a 15-minute drive of this 5-property class Sharm El Sheikh hotel, attractions include SOHO Square and Naama Bay.

What's nearby

  • Shark's Bay - 7 min walk
  • Sharm El Sheikh Golf Resort - 4 min drive
  • SOHO Square - 8 min drive
  • Domina Coral Bay Congress Centre - 11 min drive
  • Shark's Bay Beach - 12 min drive

Getting around

  • Sharm El Sheikh (SSH-Sharm El-Sheikh Intl.) - 11 min drive

Restaurants

  • ‪Бичес Жрака - ‬7 min drive
  • ‪Басик С Барчиком - ‬8 min walk
  • ‪4009 - ‬11 min walk
  • ‪Кафе " У Рамзесика - ‬8 min walk
  • ‪بانوراما - ‬6 min drive

About this property

Sultan Gardens Resort

Luxury hotel on the beach, with 5 outdoor pools
Some rates at Sultan Gardens Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Sultan Gardens Resort, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 4 poolside bars and 9 bars/lounges. Public spaces have free WiFi. This luxury hotel also offers a complimentary children's club, a children's pool and a health club. Limited free parking is available on a first-come, first-served basis. A complete renovation of Sultan Gardens Resort was completed in March 2023.

Smoking is allowed in designated areas at this 5-star Sharm El Sheikh hotel.

  • 520 guestrooms or units
  • 2 levels
  • 4 dining venues
  • 2 bars on the beach
  • 4 bars by the pool
  • 9 bars or lounges
  • Conference rooms
  • Built in 1999
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Locker space
  • Swim-up bar
Sultan Gardens Resort offers 520 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to balconies or patios. This individually furnished accommodation has separate sitting areas. Pillowtop beds feature Egyptian cotton sheets. 32-inch LCD televisions come with premium satellite channels.

Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, German, Italian, Russian, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 200 metres
  • Free beach shuttle
  • Limo/town car service
  • Free secured, covered self parking on site
  • Free secured extended parking on site
  • Limited on-site parking

Food and drink

  • 2 beach bars
  • 4 poolside bars
  • 4 restaurants
  • 9 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Casa Mia
  • Fleur De Lis
  • House Of Spice
  • Linah

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Library
  • Mini golf
  • Motor boating
  • Parasailing
  • Playground
  • Scuba diving
  • Shopping
  • Snorkelling
  • Spa tub
  • Table tennis
  • TV in common areas
  • Water sports equipment

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the bay
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sultan Gardens Resort

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sultan Gardens
Sultan Gardens Resort
Sultan Gardens Resort Sharm el Sheikh
Sultan Gardens Sharm el Sheikh
Sultan Gardens Resort Hotel
Sultan Gardens Resort Sharm El Sheikh
Sultan Gardens Resort Hotel Sharm El Sheikh

Frequently asked questions

What is the cancellation policy at Sultan Gardens Resort?

Sultan Gardens Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sultan Gardens Resort?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Sultan Gardens Resort on 24 Dec 2024 start from NZ$301.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sultan Gardens Resort?

Yep, Sultan Gardens Resort has a free self car park and free extended parking. Onsite parking is limited.

Are there any beaches close to Sultan Gardens Resort?

The closest beach to Sultan Gardens Resort is Shark's Bay Beach (1 km).

Is there a spa on site at Sultan Gardens Resort?

Yep, there is an onsite spa at Sultan Gardens Resort. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Sultan Gardens Resort have a pool?

Sultan Gardens Resort has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 6:00 PM.

What luxury perks are available at Sultan Gardens Resort?

Sultan Gardens Resort features a private beach, 2 beach bars and 5 outdoor pools. All guestrooms come with pillowtop beds and 24-hour room service.

What makes Sultan Gardens Resort a romantic place to stay?

1 hot tub and beachfront dining, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Sultan Gardens Resort.

Is Sultan Gardens Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Sultan Gardens Resort is a hit with families.

Is there a free airport shuttle available at Sultan Gardens Resort?

No, Sultan Gardens Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Sultan Gardens Resort?

Relax with a coldie at the 2 beach bars, 4 poolside bars or 9 lounge bars, and grab a meal at the onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Sultan Gardens Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sultan Gardens Resort?

No, pets and service animals are not allowed.

Sultan Gardens Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 279 out of 469 reviews" "
Rating 8 - Good. 140 out of 469 reviews" "
Rating 6 - Okay. 34 out of 469 reviews" "
Rating 4 - Poor. 9 out of 469 reviews" "
Rating 2 - Terrible. 7 out of 469 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

??????

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 9 nights in Aug 2024

10/10 Excellent

Jose

Stayed 5 nights in Jul 2024

10/10 Excellent

Mounir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Ayman, abudhabi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff!
Stayed 9 nights in Jun 2024

10/10 Excellent

Mohammed

Stayed 3 nights in Jun 2024

10/10 Excellent

Shady

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

6/10 Okay

ahmed

Stayed 2 nights in May 2024

6/10 Okay

ahmed

Travelled with family
Liked: Cleanliness
The staff
Stayed 1 night in May 2024

10/10 Excellent

Jay

Liked: Cleanliness, amenities, property conditions & facilities
Great value with excellent food for an all-inclusive resort, and an outstanding staff, especially in the kitchen and dining areas.
Stayed 13 nights in May 2024

10/10 Excellent

Majed, Riyadh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort with many swimming pools and green areas. The staff were very nice and friendly and they like to help whenever asked. Breakfast was normal and nothing special. Price was reasonable and affordable.
Stayed 2 nights in May 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

10/10 Excellent

Hung Van

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort!
We have had another fantastic stay here, this is our fourth time now! The last time we came was about 12 years ago and the service and food has kept its really high standard. The service is second to none from Ashraf the chef making my grand daughter special pancakes and making us the best konafa you will ever have, to Essam the head chef continually taking his time out to play with my grand daughter, to Mahmoud our waiter for having our table ready even before we got there! The pool staff were excellent as were the room cleaners. I cannot praise the resort high enough and we shall be coming back here on a regular basis. Room 242 had great views of the sea with the taff taff shuttle service right outside it!
Stayed 7 nights in Feb 2024

10/10 Excellent

Elvinas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing and great staff
Stayed 7 nights in Jan 2024

10/10 Excellent

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely outstanding hotel, food services and staff
Stayed 9 nights in Feb 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best all-inclusives I've ever been to. Food is the highlight here, the chef team have impressed every night for my 2 week stay - I enjoyed every offering, 3 times a day! All the staff are very welcoming, friendly and attentive. Perfect location, with heated pools, fantastic dive school on-site, great for a winter escape! Plus: 24hr drinks, 2 mini golfs, and soft serve ice cream!!
Stayed 11 nights in Feb 2024

8/10 Good

Micheline

Liked: Cleanliness, staff & service
Not bad
Stayed 4 nights in Feb 2024

10/10 Excellent

Juliana Malagoli

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is extremely well kept, the photos on Expedia don’t make justice, the place actually looks even nicer! The customer service is amazing, they make you feel like royalty. Buffet selection on the meals were great and the ambience too. The only thing is about the other guests, we did see lots of East Europeans to be very rude with the staff, that was awful :/
Stayed 5 nights in Feb 2024

10/10 Excellent

Usman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay for the family
I stayed at Sultan Gardens Resort for 12 nights. My group was my wife and 1 year old daughter. From the first night to the last, we had an incredible stay. The staff are some of the most friendliest and helpful people I've encountered on my travels (special mention to Lofty in the main restaurant). The quality of food in the resort is fantastic, the rooms are all clean and well maintained. There's pools, a private beach, kids play area, kids pools, and other activities during the day to keep you entertained. But most of all, we wanted a relaxing comfortable time away and we got that. The staff especially are excellent - they always have a smile on their face and go out of their way to play, talk and entertain my daughter when they saw her. My only issue is the wifi in the rooms is a bit hit and miss, but this is a minor issue. In all other aspects, we were really happy that we decided to stay here, and are already thinking about returning next year.
Stayed 12 nights in Jan 2024

10/10 Excellent

Daniel, Wallkill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, property was beautiful and well maintained, food was great. Will definitely go back.
Stayed 4 nights in Feb 2024

6/10 Okay

Ana Cecilia

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive dedication to customer service!
Despite some issues both before & during our holiday, I am pleased to be able to give this resort a 5 star review. Negatives, Hotels.com state that this resort offers a transfer from the airport. You are instructed to contact the hotel 48hrs in advance to arrange this. I emailed the hotel 3 days before arrival & again 2 days before, yet failed to receive any reply to this date. I also telephoned 48hrs prior to arrival and my call whilst answered, was left off the hook with no communication for a full 4 minutes at International call rates. So contacting the hotel in advance is nigh on impossible! In the event, on arrival at the airport we were forced to haggle for a taxi at a cost of 20 Euro. I was subsequently advised by the hotel that they operate a scheduled shuttle at a cost of 5 Euro per person each way. Also, my partner used the Spa for a 2hr treatment but felt let down when it ended up being less than 90 minutes with only 30 minutes was in massage, the other hour in preparation using Sauna, hot tub etc. Positives... What impressed me most was the way in which these issues were resolved and how all the staff from Mohamed on reception (one of many as Mohamed also the name of our room service attendant and some waiting staff) to the staff in the Spa plus all the restaurant staff just couldn't do enough to make you feel special. The Spa staff gave my partner a complimentary repeat massage and for the issues regarding shuttle we received an upgrade and free transport on dep.
Stayed 5 nights in Dec 2023

10/10 Excellent

Abeezar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Alexey

Stayed 8 nights in Dec 2023

10/10 Excellent

Amer, Rochester

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 3 nights in Jan 2024