Hotel Kapok Shenzhen Bay (Shenzhen, CHN): Reviews & Deals

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Bayside Shenzhen hotel in Nanshan with free parking

Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Parking included

Room service

Gym

Housekeeping

Breakfast available

Explore the area

No. 3001 Binhai Avenue, Nanshan District, Shenzhen, Guangdong, 518054

Shenzhen Bay Sports Center
6 min walk
肯德基
10 min walk
Dengliang East Station
18 min walk
Shenzhen (SZX-Shenzhen Intl.)
37 min drive

Room options

Deluxe Twin Room

Highlights

Separate sitting area

Soundproofed

Private hot tub

Air conditioning

Free cots/infant beds

Fridge

Free minibar items

HDTV

40 sq m
City view
Sleeps 2
2 Single Beds

Premium bedding, down duvets, pillow-top beds, free minibar

Executive City View King Bed Room

Highlights

Separate sitting area

Soundproofed

Private hot tub

Air conditioning

Executive Lounge

Free cots/infant beds

Fridge

Free minibar items

40 sq m
City view
Sleeps 3
1 King Bed

Deluxe Sea View King Bed Room

Highlights

Separate sitting area

Soundproofed

Private hot tub

Air conditioning

Executive Lounge

Free cots/infant beds

Fridge

Free minibar items

40 sq m
Sea view
Sleeps 3
1 King Bed

Deluxe Suite

Highlights

Separate sitting area

Soundproofed

Private hot tub

Air conditioning

Free cots/infant beds

Fridge

Free minibar items

HDTV

80 sq m
City view
Sleeps 3
1 King Bed

Executive City View Twin Bed Room

Highlights

Separate sitting area

Soundproofed

Private hot tub

Air conditioning

Executive Lounge

Free cots/infant beds

Fridge

Free minibar items

40 sq m
City view
Sleeps 3
2 Single Beds

Deluxe King Room

Highlights

Separate sitting area

Soundproofed

Private hot tub

Air conditioning

Free cots/infant beds

Fridge

Free minibar items

HDTV

40 sq m
City view
Sleeps 3
1 King Bed

Deluxe King Bed Wide View Room

Sleeps 2
1 Queen Bed

Executive King Bed Wide View Room

Sleeps 2
1 Queen Bed

Deluxe Twin Bed City View Room

Sleeps 2
2 Single Beds

Executive Twin Bed City View Room

Sleeps 2
2 Single Beds

Deluxe King Bed Suite City View Room

Sleeps 2
1 King Bed

Deluxe King Bed Sea View Room

Sleeps 2
1 Queen Bed

Deluxe King Bed City View Room

Sleeps 2
1 Queen Bed

Executive King Bed City View Room

Sleeps 2
1 Queen Bed

Deluxe King Bed Suite Sea View Room

Sleeps 2
1 King Bed

Executive Suite King Bed Sea View Room

Sleeps 2
1 King Bed

Superior King Bed Room

Sleeps 2
1 Queen Bed

Superior Twin Bed Room

Sleeps 2
2 Single Beds

Similar properties

Pool

Parking included

Free WiFi

Restaurant

for 1 room

includes taxes & fees

6 Jan - 7 Jan

About the area

Shenzhen

A luxury stay in Shenzhen awaits you at Hotel Kapok Shenzhen Bay. Within just a 10-minute stroll, you'll find Shenzhen Bay and Shenzhen Bay Sports Center. Highlights at this hotel include in-room hot tubs, free WiFi and free high-speed Internet. .The restaurant, Xiao Nan Yanng, serves Chinese cuisine. For a drink, you can stop by the hotel's own lounge bar. Business travelers can take advantage of meeting rooms, conference space, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 4.5-property class Nanshan hotel include Window of the World and Shenzhen Safari Park.

What's nearby

MixC Shopping Mall - 7 min walk
Shenzhen University - 3 min drive
Shenzhen Bay Port - 5 min drive
Window of the World - 6 min drive
Splendid China Folk Village - 7 min drive

Getting around

Xili Railway Station - 6 min drive
Dengliang East Station - 18 min walk
Shenzhen (SZX-Shenzhen Intl.) - 37 min drive

Restaurants

‪肯德基 - ‬10 min walk
‪McDonald's 麦当劳 - ‬12 min walk
‪橘焱胡同烧肉夜食 - ‬8 min walk
‪海珠城美食会 - ‬10 min walk
‪必胜客 - ‬9 min walk

About this property

Hotel Kapok Shenzhen Bay

Bayside Shenzhen hotel in Nanshan with free parking

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

WiFi and wired Internet are free in public spaces. A fitness centre, a rooftop terrace, and a library are also featured at the luxury Hotel Kapok Shenzhen Bay. You'll have access to the indoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 4.5-star Shenzhen hotel is smoke free.

242 guestrooms or units

Conference rooms

Terrace on the roof

Business facilities

Conference space

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Library

Corner/local shop

Garden

Newspapers in lobby (free)

Bellhop

Lift

No smoking on site

Bar or lounge

Dining venue

Hotel Kapok Shenzhen Bay offers 242 accommodations, which are accessible via exterior corridors and feature Hot tubs and free minibar items. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with slippers, bidets and complimentary toiletries.

This Shenzhen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

Chinese (Mandarin), English

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

Free offsite parking
24-hour return airport shuttle on request for a surcharge
Free self parking on site

Food and drink

Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 228 for adults and CNY 114 for children
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas

Restaurants on site

Xiao Nan Yanng

Things to do

Gym
Indoor pool (guest access)
Library

Family friendly

Access to nearby indoor pool
Free cot
Grocery/convenience store
In-room refrigerator
Laundry facilities
Rollaway/extra bed (surcharge)
Soundproofed rooms

Conveniences

24-hour front desk
Free newspapers in lobby
Grocery/convenience store
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference space
Meeting rooms

Outdoors

Garden
On the bay
Rooftop terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Pillowtop mattress
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Bidet
Deep soaking bathtub
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower/bathtub combination
Slippers
Towels provided

Entertainment

LCD TV with digital channels

Food and drink

24-hour room service
Electric kettle
Free bottled water
Free stocked minibar
Refrigerator
Tea bags/instant coffee

Access via exterior corridors
Air conditioning (climate-controlled)
Desk
Free daily newspapers
Phone
Safe
Separate sitting area
Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Express check-in available

Minimum check-in age - 16

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

At check-in, guests must provide a record of full COVID-19 vaccination

COVID-19 vaccination record requirement applies to all guests aged 9 and older; guests must have received complete COVID-19 vaccination at least 3 days prior to check-in

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Kapok Shenzhen Bay

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for CNY 280 per night.

Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately CNY 228 for adults and from CNY 114 for children
Airport shuttle fee: CNY 300 per vehicle (one way)
Rollaway bed fee: CNY 280 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and window guards

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 9 and over; guests must have received their complete COVID-19 vaccination at least 3 days prior to check-in.

We should mention

Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hotel Kapok Shenzhen Bay

Kapok Hotel Shenzhen Bay

Kapok Shenzhen Bay

Shenzhen Bay Hotel

Shenzhen Bay Kapok Hotel

Hotel Kapok Shenzhen Bay Hotel

Hotel Kapok Shenzhen Bay Shenzhen

Hotel Kapok Shenzhen Bay Hotel Shenzhen

Frequently asked questions

What is the cancellation policy at Hotel Kapok Shenzhen Bay?

Hotel Kapok Shenzhen Bay offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Kapok Shenzhen Bay?

Yep, Hotel Kapok Shenzhen Bay has a free self car park.

Are there any beaches close to Hotel Kapok Shenzhen Bay?

The closest beach to Hotel Kapok Shenzhen Bay is Golden Beach (16.8 km).

What makes Hotel Kapok Shenzhen Bay a romantic place to stay?

A lounge bar and 24-hour room service, as well as Hot tubs and deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Hotel Kapok Shenzhen Bay.

Is Hotel Kapok Shenzhen Bay family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hotel Kapok Shenzhen Bay is a hit with families.

Are there hot tubs in the rooms at Hotel Kapok Shenzhen Bay?

Yep, all rooms come with private hot tubs.

Does Hotel Kapok Shenzhen Bay serve breakfast?

Yeah, buffet breakfast is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hotel Kapok Shenzhen Bay?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Kapok Shenzhen Bay?

Yep, they've got a lounge bar and an onsite restaurant that serves Chinese cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Kapok Shenzhen Bay?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hotel Kapok Shenzhen Bay?

No, pets and service animals are not allowed.

Hotel Kapok Shenzhen Bay Reviews

8.6

Excellent

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

6/10 Okay

Ling Hong

Business traveller

21 Sept 2024

Liked: Staff & service

Not clean enough

Stayed 3 nights in Sep 2024

10/10 Excellent

KitPing Janet

Business traveller

4 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

10/10 Excellent

Marek

Business traveller

31 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Aug 2024

10/10 Excellent

Mark

7 Jul 2024

It was very nice

Stayed 5 nights in Jun 2024

10/10 Excellent

Yao

Travelled with group

18 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The environment and room itself are nice, clean and cozy, also the staffs are great I can tell two front desk staffs with the last names “Pan” and “Qin” are patient and helpful.

Stayed 3 nights in Jun 2024

10/10 Excellent

David

20 Nov 2023

Stayed 3 nights in Nov 2023

8/10 Good

Philip

22 Oct 2023

Stayed 1 night in Oct 2023

8/10 Good

Stephanie Lin Foon

20 Sept 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2019

10/10 Excellent

Peter, Hong Kong

Travelled with partner

14 Sept 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Convenient, close to a new shopping mall and subway!

Stayed 1 night in Sep 2019

2/10 Terrible

Dora

9 Sept 2019

Liked: Property conditions & facilities, room comfort

Disliked: Staff & service

Disappointed

The whole stay was ruined at the last moment during check out. Must say this is the worst experience that both my friends and I have experienced from all our previous hotel stays in different places. In general, the hotel itself is pretty good and location is good since our activities were in the nearby area SZ Bay Mixc and 后海 area. The whole impression was ruined by a check out staff at the counter and her name is Amy Peng. We have booked two rooms with four of us, upon room settlement, we asked Amy Peng to split the room bill, she didn't look very happy when we requested that as she was holding two room bills stapled together in a pile. Then we said we would also like to split each room's bill into half so each of us will pay our share by whatever means we want ( such as cash/credit card/wechat pay). We always do this when we travel together so it's easy to settle all charges clearly and quickly for us. Never thought that this is not welcomed by the check out staff. Upon our second polite request, Amy Peng didn't look happy at all and had her black face all that time. My friend asked if theres any problem, she didnt respond and continue to have her black face. My friend got annoyed and asked her why she has that kind of attitude. She responded right away with a defying voice saying there's nothing wrong with her and asked if we had any problem. We were totally taken by her rude behaviour. Am surprised there are people like that working in the service industry...

Stayed 1 night in Sep 2019

10/10 Excellent

Wendy, Malaysia

13 Nov 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice service

Stayed 1 night in Nov 2018

8/10 Good

Almeida

6 Jan 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Average

Rooms sizes was not what I expected!

Stayed 1 night in Dec 2017

8/10 Good

Stephenie , HK

26 Mar 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Walking distance from stadium

Booked it because of a concert at Shenzhen stadium. It's 5-10 min walking distance which is a perfect location for a stay if a concert ends late. The nearby area is under development, thus you will need to walk all the way back to the central area for food, shopping and etc. Weird structure for the toilet though, it's separated from the bath area.

4/10 Poor

Chun Hang

7 Feb 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

staff was not helpful. Room structure is just crazy. toilet is separated with no ventilation. you have to wash your hand in the next door which you have to walk across the bed to the next door to wash your hand. the door should be very dirty. I stayed 2 night. seems the bed cover is not washed/ changed after the first night. it was a FIVE STAR HOTEL. the staff come into your room even you have lock the door from inside. No Privacy, No hygiene, with silly floor plan. not good location. only good thing is the view is fine. I can receive the phone signal from Hong Kong. Not worth the price. I should book Marriott hotel. One important issue about the Hotels.com App is the location shown on the map is very very wrong. wrong location mislead customers to choose hotel. Should be fixed ASAP.

8/10 Good

sean

1 Dec 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great room location is bad

good hotel and the room was very modern and clean and comfortable. location is bad. it's not close to anything. you need to take a cab to go anywhere or eat anything. the staff was nice but they don't speak english.

8/10 Good

Verified traveller

13 Nov 2016

Liked: Cleanliness, room comfort

10/10 Excellent

Verified traveller

9 Aug 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel and on the bay

I had a wonderful stay at the hotel! I have recommended to people I know already and if I am ever in Shenzhen I would stay there again! I had a wonderful spacious room on the 11 floor overlooking the bay and the sports center. The staff were very friendly and very helpful! I loved it!

10/10 Excellent

Jav, Hong Kong

1 Aug 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good place next to ICC

if you have an event close to the ICC is great the hotel is good but the only problem is lack of english speakers

6/10 Okay

wee

17 Jul 2016

Liked: Room comfort

10/10 Excellent

Verified traveller

21 Apr 2016

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Bradley, Chicago

16 Nov 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice quiet place to stay

Rooms are nice. Smoking room a little musty since windows don't open. Staff was great. Not much around the area as it is not developed yet. Should be better in late 2016 or 2017.

8/10 Good

Kyle

27 Jul 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

2 Jun 2015

Bad Odor

It's a pretty new hotel with nice design. Stayed here for a few times before, but this time there was a strong odor.

10/10 Excellent

Verified traveller

1 Mar 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good food and books

Clean. The library and restaurant are nice

8/10 Good

Verified traveller

26 Jan 2015

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel Kapok Shenzhen Bay

Photo gallery for Hotel Kapok Shenzhen Bay

Reviews

Excellent

Popular amenities

Explore the area

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room

Highlights

View all photos for Executive City View King Bed Room

Executive City View King Bed Room

Highlights

View all photos for Deluxe Sea View King Bed Room

Deluxe Sea View King Bed Room

Highlights

View all photos for Deluxe Suite

Deluxe Suite

Highlights

View all photos for Executive City View Twin Bed Room

Executive City View Twin Bed Room

Highlights

View all photos for Deluxe King Room

Deluxe King Room

Highlights

View all photos for Deluxe King Bed Wide View Room

Deluxe King Bed Wide View Room

View all photos for Executive King Bed Wide View Room

Executive King Bed Wide View Room

View all photos for Deluxe Twin Bed City View Room

Deluxe Twin Bed City View Room

View all photos for Executive Twin Bed City View Room

Executive Twin Bed City View Room

View all photos for Deluxe King Bed Suite City View Room

Deluxe King Bed Suite City View Room

View all photos for Deluxe King Bed Sea View Room

Deluxe King Bed Sea View Room

View all photos for Deluxe King Bed City View Room

Deluxe King Bed City View Room

View all photos for Executive King Bed City View Room

Executive King Bed City View Room

View all photos for Deluxe King Bed Suite Sea View Room

Deluxe King Bed Suite Sea View Room

View all photos for Executive Suite King Bed Sea View Room

Executive Suite King Bed Sea View Room

View all photos for Superior King Bed Room

Superior King Bed Room

View all photos for Superior Twin Bed Room

Superior Twin Bed Room

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About the area

Shenzhen

What's nearby

Getting around

Restaurants

About this property

Hotel Kapok Shenzhen Bay

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Accessibility

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in