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Angkor Miracle Reflection Club

5.0 star property
Suburban hotel with 2 restaurants and full-service spa
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Angkor Miracle Reflection Club

Garden
Outdoor pool, pool umbrellas, pool loungers
View from room
Buffet
Day care

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Free airport shuttle
    Free airport shuttle
  • Gym
    Gym
  • Parking included
    Parking included

Explore the area

Map
National Road No. 6, Khum Sro-Nge, Siem Reap, 17252
  • National Road 6
    1 min walk
  • Cambodian Cultural Village
    1 min walk
  • War Museum Cambodia
    12 min walk
  • Siem Reap Angkor Intl. Airport (SAI)
    66 min drive

Room options

View all photos for Deluxe Balcony Club - Free 2 Ways Airport Transfer

Pillow-top beds, minibar, in-room safe, individually decorated

Deluxe Balcony Club - Free 2 Ways Airport Transfer

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed OR 2 Single Beds

View all photos for Club Suite - Free 2 Ways Airport Transfer

Pillow-top beds, minibar, in-room safe, individually decorated

Club Suite - Free 2 Ways Airport Transfer

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
  • 60 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Connecting Room – Free Roundtrip Airport Transfer

Pillow-top beds, minibar, in-room safe, individually decorated

Family Connecting Room – Free Roundtrip Airport Transfer

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 80 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Honeymoon Suite - Love Package

Honeymoon Suite - Love Package

Honeymoon Suite - Love Package

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
  • 60 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Patio Cabana Club - Free 2 Ways Airport Transfer

Patio Cabana Club - Free 2 Ways Airport Transfer

Patio Cabana Club - Free 2 Ways Airport Transfer

Highlights

Balcony or patio
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

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About the area

Siem Reap

A luxury stay in Siem Reap awaits you at Angkor Miracle Reflection Club. Within steps you'll find National Road 6 and Cambodian Cultural Village. Highlights at this family-friendly hotel include 2 restaurants, 2 coffee shops/cafes and a full-service spa. .A relaxing visit to Karma Spa can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. The restaurant, Kong Kear Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Mezzanine Lounge is the hotel's own lobby lounge, serving drinks along with dinner. Enjoy the outdoor swimming pool, 24-hour gym, sauna and kids' swimming pool. 3068 square feet (285 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Free buffet breakfast is available daily between 6 AM and 10 AM. There's also free self parking, along with the convenience of a free airport shuttle. .Attractions within a 10-minute drive of this 5-property class Siem Reap hotel include Angkor Wat and Pub Street.

What's nearby

  • Cambodian Cultural Village - 1 min walk
  • Old Market Area - 4 min drive
  • Pub Street - 5 min drive
  • Angkor Night Market - 5 min drive
  • Angkor Wat - 9 min drive

Getting around

  • Siem Reap Angkor Intl. Airport (SAI) - 66 min drive

Restaurants

  • ‪Amazon Angkor Restaurant - ‬3 min drive
  • ‪crystal angkor restaurant - ‬2 min drive
  • ‪Nearadey Cafe - ‬3 min drive
  • ‪Nearykhmer Restaurant - ‬3 min drive
  • ‪TROPICAL RESTAURANT - ‬20 min walk

About this property

Angkor Miracle Reflection Club

Suburban hotel with 2 restaurants and full-service spa
Angkor Miracle Reflection Club offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 2 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 3068 square feet (285 square metres) and includes a conference centre. A children's pool, a sauna, and spa services are also featured at the luxury Angkor Miracle Reflection Club. A roundtrip airport shuttle (available 24 hours) and An area shuttle are free. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Siem Reap hotel.

  • 1 building
  • 77 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 coffee shops
  • Conference rooms
  • 3068 sq ft of conference space
  • 285 sq. m of conference space
  • Built in 2013
  • Buffet breakfast (free)
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Angkor Miracle Reflection Club offers 77 air-conditioned accommodations, which are accessible via exterior corridors, and features DVD players and minibars. Rooms open to balconies or patios. This individually decorated and furnished accommodation has separate sitting areas. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Karma Spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

Languages

Chinese (Mandarin), English, French, German, Indonesian, Italian, Japanese, Khmer, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free area shuttle
  • Area shuttle
  • Free shopping centre shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6 AM to 10 AM
  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kong Kear Restaurant
  • Kong Kear Terrace
  • Mezzanine Lounge
  • Veha Bar

Family friendly

  • Children's pool
  • DVD player
  • Free area shuttle
  • Free cot
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (3,068 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Ballroom
  • Built in 2013
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Angkor Miracle Reflection Club

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for USD 43.8 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 43.8 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Angkor Miracle
Angkor Miracle Reflection
Angkor Miracle Reflection Club
Angkor Miracle Reflection Club Hotel
Angkor Miracle Reflection Club Hotel Siem Reap
Angkor Miracle Reflection Club Siem Reap
Miracle Angkor
Miracle Reflection Club
Reflection Club
Angkor Miracle Reflection Club Hotel
Angkor Miracle Reflection Club Siem Reap
Angkor Miracle Reflection Club Hotel Siem Reap

Frequently asked questions

What is the cancellation policy at Angkor Miracle Reflection Club?

Angkor Miracle Reflection Club offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Angkor Miracle Reflection Club?

Yep, Angkor Miracle Reflection Club has a free self car park.

Is there a spa on site at Angkor Miracle Reflection Club?

Yep, Karma Spa is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Angkor Miracle Reflection Club have a pool?

Angkor Miracle Reflection Club has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Angkor Miracle Reflection Club?

Angkor Miracle Reflection Club features a full-service spa, a 24-hour health club and an outdoor pool. All guestrooms come with pillowtop beds and 24-hour room service.

What makes Angkor Miracle Reflection Club a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Angkor Miracle Reflection Club.

Is Angkor Miracle Reflection Club family-friendly?

You bet! With amenities such as a children's pool and supervised childcare, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Angkor Miracle Reflection Club is a hit with families.

Does Angkor Miracle Reflection Club serve breakfast?

You bet, complimentary buffet brekkie is available daily between 6 AM and 10 AM.

Is there a free airport shuttle available at Angkor Miracle Reflection Club?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Angkor Miracle Reflection Club?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Angkor Miracle Reflection Club?

Check-in begins at 2 PM. Check-out time is 12:30 PM.

Are pets allowed at Angkor Miracle Reflection Club?

No, pets and service animals are not allowed.

Angkor Miracle Reflection Club Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 64 out of 119 reviews" "
Rating 8 - Good. 31 out of 119 reviews" "
Rating 6 - Okay. 14 out of 119 reviews" "
Rating 4 - Poor. 8 out of 119 reviews" "
Rating 2 - Terrible. 2 out of 119 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Stayed 6 nights in Nov 2018

10/10 Excellent

Bernard, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness and the service is very good. Breakfast spread is also very good.
Stayed 2 nights in Oct 2018

8/10 Good

Candy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

8/10 Good

pc, hk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super helpful staff
free shuttle from/to airport friendly and helpful staff nice food and good view

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price
Service was excellent , hotel facilities are very well kept . Wish the gym can be better and more free weights

6/10 Okay

Verified traveller

Liked: Staff & service
Easy to get around
I am stay here on my holiday, staff nice and polite room a bit old facility are okay but great. Over service Inwould give it 3 star out of 5 star. Anyway the stay was pleasant stay.

10/10 Excellent

Viola, Evanston, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, friendly, service
From the moment we met our driver at the airport, to the point when we entered our hotel room door, we had nothing but great service. The breakfast buffet was superb with a lot of choices for westerners and easterners alike. They also managed a tour to Angkor Wat for us. The price was quite reasonable. My 14 year old son was pleased the moment he saw the lobby of our hotel. Definitely want to stay here again!
A view from our balcony

10/10 Excellent

Max, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with reasonable price, recommend this hotel

10/10 Excellent

Chris, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Nice PATIO Cabana Club, Access to Pool
Nice PATIO Cabana Club, Access to Pool. Great for families with kids. Room & bed is big enough. Breakfast is ok. Tried the mango tea drink (with fresh mango cubes) at the small lobby cafe, not too sweet, very nice!

10/10 Excellent

Laura, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great breakfast, Nice room
The staff were fantastic, the pool was nice and big and had the best kids area I have seen (nice and big and separate from the deeper pool). Was close to the main town and also to Angkor Wat. We did get worried initially as there is a new building being constructed next door and we heard hammering when we first entered our room (so if that worries you ask for a pool view). However that became background noise and there is only noise in the daytime plus they don't use any heavy/ loud machinery.

10/10 Excellent

Barbara, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort
Excellent resort with a beautiful lobby, restaurants, swimming pool and other facilities. Quite an average neighbourhood, though. So stayed in the resort and did not go for walks. Close to the airport but quiet and relaxing. Worthy recommendation.

4/10 Poor

sam, london

Disliked: Staff & service
Old fashioned hotel. Could do with a touch up.
Staff at the higher level not at all nice no welcome drinks ,no personal touches.very disappointing . Were charged for the new year eve even requested earlier not be there for that evening. Bit of a con.

8/10 Good

RMM, Portland, OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful spot.
I thoroughly enjoyed my experience in Siem Reap. The temples are worth repeated visits.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
first rate comfort
relaxing and.comfortable

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
nice place to stay
everything good beside swimming pool a bit small. the people can speak both chinese & english, very helpful. they prepare us the breakfast set for taking out if we went out too early..service fantastic....

10/10 Excellent

Paul, Seattle, Wa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely resort toward the edge of Siem Reap
After a few nights at a guesthouse closer to the "Old Market" area, and a few weeks throughout Cambodia, my girlfriend and I splurged on four nights at this lovely resort as a 'respite' from Cambodia. The hotel is lovely, the pool facility is wonderful, and the food was great. Although quite expensive by Cambodian standards, its still much cheaper than US and everything we ate and drank was lovely. Best Singapore Slings I've ever had. Breakfast Buffet was impressive and always very fresh. Service went out of its way to make us comfortable. Only a few potential cons: - The hotel is a on the outskirts of the more densely populated Hotel areas of Siem Reap. Its a small city so not a big deal, but it does create a psychological barrier to experiencing town and there is really little if anything that is worth walking to. - They charged me $2.50 to make a 1 minute local call to my preferred ToukTouk driver with whom I had a good relationship. Not only that, they required me to go to the front desk to make said call. That's really out of line on both price and convenience. Bottom line: If you want to feel like you're in Cambodia, don't stay here. If you want to feel like you're in a world class resort, DO stay here.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in Siam Reap
Had a great stay and would recommend this hotel.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

joy, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly staff
Excellent hotel staff, everyone always smiling and asks how are you doing. The staff actually came to me and bend down when I checked in to pass me the signing sheet and showed me around the hotel as well. Friendly tuktuk driver named Tim. Even tried to help us find a local restaurant after dropping us off at downtown during shuttle service. Best service I ever had in any hotel.

4/10 Poor

Dr. David M., HONG KONG

Disliked: Cleanliness, staff & service, property conditions & facilities
Insomniacs rejoice, but all others STAY AWAY!
We splurged and paid for a suite to make this visit "special". It was very "special" but not in a good way. The room was so dirty we purchased thick slippers to walk on the floors (hiking boots would not have been out of place there was so much dirt); however, the worst aspect was the wake up call at 7am every day. Despite multiple calls and complaints to the front desk and manager, NOTHING was done and we had to endure very loud maintenance work in the room every morning (we had foolishly paid for four days) completely eliminating the possibility of sleep. Only consider staying here if you WANT to get up at 7am - we, unfortunately, did not. Finally, the free breakfast, well, you get what you pay for...

10/10 Excellent

Giovanni , Orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay
The hotel is simply beautiful. The staff were so accommodating and friendly. After a hot day visiting temples it was always enjoyable to go back to our hotel. I rented a hotel driver and vehicle. The driver had cold water waiting for me and had cool wrapped hand towels on ice. Again, the service was amazing. Would stay here again and recommend anyone to enjoy staying here.

4/10 Poor

Natasha, Singapore

Liked: Cleanliness
A hotel for tour group
I only give 3 stars due to the management skill. In the end they fixed the problem but the experience was not pleasant. However if you are with a tour group and you will be fine.

4/10 Poor

MR Green Tea, UK

Liked: Cleanliness, room comfort
Disliked: Staff & service
Shower Head was not working properly and breakfast
Breakfast was not great and shower head was not working properly at all really dissappointed.

10/10 Excellent

luke, melbourne, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not get better service anywhere in the world
Fantastic hotel, and facility's, you are made very welcome, they have a bed turn down service, and if you are in your room at that time, we were offered local deserts, as well as anything we needed, ie, bottled water, shavers, toothbrushes, extra shampoo etc, at no cost. all the staff had smiles on there face all the time, and would always get the door for you and say good morning, afternoon, evening, they even gave there apologies for my room not being ready even though I arrived way early (10am) I waited 20min and I was aloud early check in.