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Sokhalay Angkor Residence and Spa

4.5 star property
Luxury resort connected to a shopping centre in Siem Reap with 2 restaurants
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Sokhalay Angkor Residence and Spa

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Front of property - evening/night
Residence Suite with Half Board
Breakfast area
Reception

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Gym
    Gym
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
Road No.6, Khum Sror Nge, Siem Reap
  • National Road 6
    1 min walk
  • Cambodian Cultural Village
    1 min walk
  • War Museum Cambodia
    12 min walk
  • Siem Reap Angkor Intl. Airport (SAI)
    66 min drive

Room options

View all photos for Residence Suite with Half Board

Residence Suite with Half Board | View from room

Residence Suite with Half Board

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
  • 118 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Double Room

1 bedroom, premium bedding, minibar, in-room safe

Luxury Double Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
  • 57 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Double Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
  • 57 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

View from room

Deluxe Twin Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
  • 57 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Luxury Twin Room

View from room

Luxury Twin Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
Separate bedroom
  • 57 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Similar properties

Pool
Sokhalay Angkor Villa Resort
Pool
Hot tub
Spa
Kids pool
4.3 out of 5, Excellent, (200)
The price is NZ$151
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Sokhalay Angkor Villa Resort

About the area

Siem Reap

Sokhalay Angkor Residence and Spa puts you in the heart of Siem Reap, connected to a shopping centre and within steps of National Road 6 and Cambodian Cultural Village. Highlights at this luxury resort include 2 restaurants, 20 bars/lounges and a full-service spa. .A day of pampering at Sunnaline can include massages, body wraps and body scrubs along with access to the sauna and steam room. The restaurant, LES AMIS, serves international cuisine and is open for breakfast, lunch and dinner. LOBBY BAR is the resort's own lobby lounge. Enjoy the indoor swimming pool, gym, Hot tub and sauna. Business amenities include meeting rooms, a conference centre, and a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a seasonal outdoor swimming pool and a children's swimming pool. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4.5-property class Siem Reap resort include Angkor Wat and Pub Street.
View more Resorts in Siem ReapOpens in a new window

What's nearby

  • Cambodian Cultural Village - 1 min walk
  • Old Market Area - 4 min drive
  • Pub Street - 5 min drive
  • Angkor Night Market - 5 min drive
  • Angkor Wat - 9 min drive

Getting around

  • Siem Reap Angkor Intl. Airport (SAI) - 66 min drive

Restaurants

  • ‪Amazon Angkor Restaurant - ‬3 min drive
  • ‪crystal angkor restaurant - ‬2 min drive
  • ‪Nearadey Cafe - ‬3 min drive
  • ‪Nearykhmer Restaurant - ‬3 min drive
  • ‪TROPICAL RESTAURANT - ‬20 min walk

About this property

Sokhalay Angkor Residence and Spa

Luxury resort connected to a shopping centre in Siem Reap with 2 restaurants
Sokhalay Angkor Residence and Spa offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 20 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. A children's pool, a seasonal outdoor pool, and a hot tub are also featured at the luxury Sokhalay Angkor Residence and Spa. An area shuttle within 5.00 km and an airport shuttle (available 24 hours) are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Siem Reap resort.

  • 1 building
  • 67 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 20 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Built in 2011
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
Sokhalay Angkor Residence and Spa offers 67 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Sunnaline has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

Languages

English, Japanese, Khmer

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 5 km
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free secured self parking on site

Food and drink

  • 2 coffee shops/cafes
  • 2 restaurants
  • 20 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • LES AMIS
  • LOBBY BAR

Family friendly

  • Children's pool
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Built in 2011
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sokhalay Angkor Residence and Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 35 per person (one-way)
  • Airport shuttle fee per child: USD 35 (one-way)
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • The seasonal pool will open in January and close in December.
  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Sokhalay Angkor Executive
Sokhalay Angkor Executive Hotel
Sokhalay Angkor Executive Hotel Siem Reap
Sokhalay Angkor Executive Siem Reap
Sokhalay Angkor Residence Hotel Siem Reap
Sokhalay Angkor Residence Hotel
Sokhalay Angkor Residence Siem Reap
Sokhalay Angkor Residence
Sokhalay Angkor Residence Resort Siem Reap
Sokhalay Angkor Residence Resort
Sokhalay Angkor Executive Spa
Sokhalay Angkor Residence Spa
Sokhalay Angkor Spa Siem Reap
Sokhalay Angkor Residence Spa
Sokhalay Angkor Residence and Spa Resort
Sokhalay Angkor Residence and Spa Siem Reap
Sokhalay Angkor Residence and Spa Resort Siem Reap

Frequently asked questions

What is the cancellation policy at Sokhalay Angkor Residence and Spa?

Sokhalay Angkor Residence and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Sokhalay Angkor Residence and Spa?

Yep, Sokhalay Angkor Residence and Spa has a free self car park.

Is there a spa on site at Sokhalay Angkor Residence and Spa?

Yep, Sunnaline is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Sokhalay Angkor Residence and Spa have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 10:00 PM (Seasonal outdoor pool open from January to December).

What luxury perks are available at Sokhalay Angkor Residence and Spa?

Sokhalay Angkor Residence and Spa features a full-service spa, a health club and an indoor pool. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Sokhalay Angkor Residence and Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Sokhalay Angkor Residence and Spa.

Is Sokhalay Angkor Residence and Spa family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Sokhalay Angkor Residence and Spa is a hit with families.

Are there hot tubs in the rooms at Sokhalay Angkor Residence and Spa?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Sokhalay Angkor Residence and Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sokhalay Angkor Residence and Spa?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sokhalay Angkor Residence and Spa?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Sokhalay Angkor Residence and Spa?

No, pets and service animals are not allowed.

Sokhalay Angkor Residence and Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 17 reviews" "
Rating 8 - Good. 5 out of 17 reviews" "
Rating 6 - Okay. 4 out of 17 reviews" "
Rating 4 - Poor. 1 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Laurence, Nevada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Villa with Situations
Wonderful classic feel of European Villa in the exotic Far East. The room was pleasant and airy. We found the room did not let in enough natural sunlight the bulbs being energy saving did not light up enough. They scheduled a private party at pool side with real bad EDM with Chinese singers which only hit the high notes off tune. Made for a uncomfortable sleeping. Breakfast was I strange mix of Chinese Cambodian and English foods, thank good there was Pho. Staff went out of their way for helpfulness and I say for a English speaking Tuk Tuk driver #18 Mr Long is the best we had. Request him by all means!
Mr Long
Stayed 4 nights in Aug 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Large groups lots of noise/confusion. Dirty rooms
The hotel did not have the right reservation. Only 1 room out of 2 booked was available. They eventually found a second room, and tried to have both closer. The two rooms had just been completed/refurbished. There was a lot of construction debrief and dust. The floor were stained with cement, and there was still stink of construction works. There we are also a lot of dead flies and other insects laying around the room. We asked twice for the rooms to be cleaned thoroughly but it did not happen either. There was cricket hidden in the bathroom fan which made noise all night.

8/10 Good

bev, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel suitable for our needs
Lovely staff, good location for us , nice and quiet, great rooms we stayed in the hotel and the rooms were much bigger than we expected.

8/10 Good

Lawrence, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable Hotel Rate
The hotel is near the airport and tourist areas. The staff is very helpful.

6/10 Okay

Gonz

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice hotel with a few problems
In one of our rooms the air conditioning did not work and when we showered it flooded our bathroom. In our other room, one of the sinks was leaking.

6/10 Okay

tan, edmonton

Liked: Cleanliness, staff & service, room comfort
On the hotel strip far from the action
Its an annoying 15 minute tuk tuk ride from anything in town. The complex is huge and the rooms are huge however this hotel just feels empty. Decent fitness center and breakfast

10/10 Excellent

Lionel, Australia - WA - Perth

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Fantastic; Service: very good; Cleanliness: Immaculate; Tuk Tuk drivers always out front and $2-$3 to main eating in town.

8/10 Good

kthuy, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
We were in the hotel part of this resort which also include many villa. ROom is very big and clean enought but lighting is a little bit dark. Bathroom good enought but there is some spotting in the bath that i think they should get rid off. Nice pool which is in the middle of the resort. The one inside is too dark I think. Overall nice place to stay .

10/10 Excellent

Sami, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything great
"Our stay at Sokhalay Angkor Executive and Spa was extremely pleasant and comfortable. Our welcome at arrival by the Guest Relations Manager and the Reception Manager along with a welcome drink made of honey and tamarind was an unprecedented event which we have never experienced before at any hotel worldwide as we are regular travellers. Due to their procedures, we did not have to go to the reception to complete the check in documentation. Room and the hotel were clean and comfortable and exceptionally big like a suite though we had not booked a suit and the fruit basket was very pleasant. Car hire for sight seeing was very reasonably priced too. Less than 10 minutes from the airport and not too far from Angkor Wat either. Breakfast was full of choices where every taste was catered for. The restaurant was out of this world. The surroundings and ambience were unique to this hotel due to the greenery and floating lotuses in the surrounding little lake. The only thing that we were not impressed with was their exchange rates and the use of a 3 month old exchange rates sheet. We however, decided to use our credit card instead of cash. All in all, I would recommend this hotel very highly. Regards Mohammad Sami Sydney.

10/10 Excellent

matunobu

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
hotel have staff can speak japansese its really help me. i really enjoy my trip at there. Room also clean, the review also great. I really recommend this hotel for who have plan to go Angkor wat.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo mejor de lo mejor
Excelente hotel 5 estrellas en todo. Personal muy amable. Excelente servicio. Buffet de desayuno muy completo y variado. Habitaciones amplias y comodas. Masaje gratis de bienvenida.

6/10 Okay

woonsuk

Liked: Cleanliness, staff & service, room comfort
공항과 가까운곳에 위치하고 공항픽업서비스까지 있어서 좋았습니다. 객실에서 와이파이 잘터지구요. 객식 깨끗했습니다. 물은 다 마시면 채워주는식이라 전날 다 안마셨더니 안줘서 좀 불편하더군요. 조식은 .. 그릇이 깨끗하지 않습니다. 설거지가 덜 된 그릇 많이 봤습니다.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
3 good things and 2 bad things about Sokhalay
Overall, it was a good choice for me to choose to stay in Sokhalay. My parents-in-law visited us and they stayed here for 3 nights. I think there are three good things in Sohkalay- room size, swimming pool, and air-conditioning. The room was almost twice bigger than any other superior room in other hotels. My parents wanted to spend time with my sons as much as possible in the room, and that's why I chose sohkalay. If you want a really large room, this is it! Plus, the AC was relly great. In April, it is the hottest month in Siemreap, and AC is not really good in many houses and hotels, but in Sokhalay, it worked great. Lastly, the swimming pool was also really big and beautiful. But there were 2 bad things we experienced. Most of all, a manager in the front desk was really tricky. He tried to cheat us by providing a different room which I didn't book and like. And his way of treating us was also really unpleasant. If you are sensitive with the staff's service, choose different ones. Staffs in front desk were not really kind and smiling. Another bad thing was the slippery floor in the room. It is wooden floor, but really really slippery. My two sons hit the head on the floor more than 5 times in a day. It was so dangerous and annoying.

10/10 Excellent

Chien Yu, Taipei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好的住宿
感謝升等三人房，又大又舒適。

6/10 Okay

Anna-Maria, cph

Liked: Staff & service, room comfort
Good facilities that aren't managed well
It breaks my heart to write this review. This hotel realy has it all: wonderful pool, spacious rooms, spa, kind personell. But the details ruin it. For example: Cleaning in the room was ok, but not thorough. A good example is the fact that the bathtub drain had loads of hair from some previous guest when we checked in- and was still there 6 days later. The room had a very smart control system over all electric switches, aircondition etc. But some of it did not work! Spa centre was there, but sooo overpriced that i never used it. Breakfast: The Asian dishes looked amazing, the western choices were poor though. The 5th floor is used for conventions, meetings etc. Thats fine by me. What i find unacceptable though, is that guests that stay on the 4th floor (like i did), have to listen to the every single tune played on the 5th floor. It felt like being on a Disco. Believe me, it is loud. If you want value for money, go for it. If you want 5 star quality, i would not recommend this. Which is a pity: this hotel has the potential, if managed properly.

10/10 Excellent

lo yun chen, 台灣

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間超大床舒服
除了離鬧區比較遠,去老市場跟啤酒街一定要坐嘟嘟車（司機都會開5美金,但可殺價至3美金）飯店非常棒,房間比一般4星級飯店要大上一倍,床也比較大,房間內還有一整組沙發椅. 早餐豐盛, 泳池很漂亮,真的值得

2/10 Terrible

Frequent Traveller 45, Zürich

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Optimal für chinesische Pauschaltouristen
Ein neu erbauter Bunker im üblen 70er Jahre Stil. Dürfte Ami Pensionären und wie meine Erfahrung zeigt vor allem auch chinesischen Pauschaltouristen gefallen. Das einzige, was ich im rel. spartanischen Frühstücksbuffet an europäischen Speisen zweifelsfrei erkannte war BROT. Der Rest: keine Ahnung. Fette Würstchen und irgendwelches dämpfendes Zeug. Ich bin 5* erfahren. Seit langem. Und weltweit. War mind. 20 Mal in Asien unterwegs. Aber dieses Hotel ist nichts für mich. Staff ist nett, versucht zu helfen wenn etwas nicht funktioniert (was oft der Fall ist). Ist aber hilflos, untrainiert, überfordert.