4/10 Poor
VICTORIA
Travelled with family
10 Jul 2024
Disliked: Staff & service, amenities, property conditions & facilities
I love Siena, my family is from there, but I would not stay here again nor would I recommend anyone do so either.
This property could use a face lift and more attention from the owners. Great location but very poor otherwise. Reception was rarely present on site. The air conditioner made a noise because it was old which kept us awake at night. The bathroom smelled like urine. The bathroom door would scrape against the floor why trying to close it, making a loud noise and you had to push very hard to shut it making the noise unavoidable. The mattress kept sinking, eventually there was a bowl shape after the 4th night. No drawers or dresser in the room, only 2 hangers provided, no space to put suitcases. But they have a desk for some reason? The shower head broke and started spraying water all over - thankfully they fixed that when we asked. The staff who we did interact with were nice but they were not at the caliber I would have expected for the price.
At one point I asked to change rooms, which I could only do via message because no one was ever at reception. Eventually I had to speak to someone at the neighbor hotel because no one was downstairs, and when I spoke to this woman who was covering my hotel, she told me I had to tell her right now if I wanted to change. (my mother was at the museum and I needed to confirm with her first). I told her I could confirm around 2pm when she’s back and she said no. I don’t see why that was necessary. It was noon.
VICTORIA
Stayed 5 nights in Jun 2024