Ratings based on 774 Verified Reviews

Real reviews from guests who’ve stayed
4.8 out of 5
93% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

An exceptional hotel

Posted 8 Aug. 2024 on Hotels
A beautiful hotel with exceptional levels of comfort and quality staff
Comment from Hotel Management
16 Oct. 2024 by Raffles Hotel Singapore, Hotel Management
Dear Philip,Thank you for your kind feedback regarding your stay at Raffles Singapore. We are delighted to hear that you found our hotel beautiful and that you experienced exceptional comfort during your visit. Our team takes great pride in providing high-quality service and we appreciate your recognition of their efforts. We look forward to welcoming you back in the future.Yours faithfully,Thomas GovalHotel ManagerRaffles Hotel Singapore
5 out of 5
by A verified traveller

Posted 15 Jul. 2024 on Expedia
Raffles lives up to its reputation. The rooms are the pinnacle of luxury. The staff is the best possible, kind and courteous, always going above and beyond to help their residents. The property is immaculate, home to restaurants, bars, shops, and enough to do to occupy a whole day wandering around and enjoying the space. If you are able, a stay at Raffles is worth your while.
Comment from Hotel Management
15 Dec. 2024 by Raffles Hotel Singapore, Hotel Management
Dear Eric, Thank you for taking the time to share your exceptional feedback with us. We are thrilled to hear that Raffles met all your expectations and that the rooms, service, and facilities contributed to making your stay memorable. We truly appreciate your kind words about our staff and the property. We look forward to welcoming you back for another remarkable experience in the future. Kind regards, Thomas Goval Hotel Manager
5 out of 5
by A verified traveller from Boston

Posted 22 Jun. 2024 on Expedia
One of a kind.
Comment from Hotel Management
15 Dec. 2024 by Raffles Hotel Singapore, Hotel Management
Dear David, Thank you for your kind feedback. We are thrilled to hear that your experience with us was truly one of a kind. We look forward to welcoming you back for another memorable stay. Kind regards, Thomas Goval Hotel Manager
5 out of 5
by A verified traveller

Posted 20 Jun. 2024 on Expedia
Comment from Hotel Management
15 Dec. 2024 by Raffles Hotel Singapore, Hotel Management
Dear Stephen, Thank you for your perfect rating. We are pleased to know that your stay was enjoyable and met your expectations. We look forward to welcoming you back in the future. Kind regards, Thomas Goval Hotel Manager
5 out of 5
by A verified traveller

Posted 5 Jun. 2024 on Expedia
Love the character of the hotel and the outstanding customer service, the only downside is that Asian food (breakfast) didn’t stand out, tasted like food from chain stores.
Comment from Hotel Management
15 Dec. 2024 by Raffles Hotel Singapore, Hotel Management
Dear Liyun, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the character of the hotel and the outstanding service provided by our team. We also appreciate your comments regarding the Asian breakfast options and will take them into consideration as we continue to enhance our offerings. We look forward to welcoming you back for another enjoyable stay. Kind regards, Thomas Goval Hotel Manager
5 out of 5
by A verified traveller

Posted 7 May 2024 on Expedia
Comment from Hotel Management
15 Dec. 2024 by Raffles Hotel Singapore, Hotel Management
Dear Robert, Thank you for sharing your feedback with us. We are glad to hear that your stay was enjoyable, and we truly appreciate your time in sharing your thoughts. We look forward to welcoming you back for another memorable visit. Kind regards, Thomas Goval Hotel Manager
5 out of 5
by A verified traveller

Incredible service levels !

Posted 19 Mar. 2024 on Hotels
If we could give 6 stars we would !! Amazing hotel with amazing staff. Had such a memorable stay, everything at this hotel is top quality and was way beyond our expectations. Thank you Raffles !!!!
Comment from Hotel Management
16 Dec. 2024 by Raffles Hotel Singapore, Hotel Management
Dear Ian, Thank you for sharing your wonderful feedback with us. We are thrilled to hear that your stay exceeded expectations and that our staff and the hotel’s quality made such a positive impact. We are truly grateful for your kind words and look forward to welcoming you back for another memorable stay. Kind regards, Thomas Goval Hotel Manager
2 out of 5
by A verified traveller

Posted 14 Mar. 2024 on Expedia
We stay for two nights and every single time entering the gate we got questioned that if we are staying at the hotel. No welcome words. Staff there pay no efforts to recognize their resident. Not friendly nor reliable. On the second morning when we are going out and asking the concierge staff to help us to grab a taxi she suggested us to just stop one outside the gate. Though I insisted she call for us and told her our destination. But when we got off the vehicle we found out that the driver toke us to a wrong place… And no amenities are refilled by the housekeeping thus when I need to use the cotton bud after shower I have to call the front desk and wait for another 20 minutes for it to be delivered. And… never mentioned the butler, who never showed up during our stay. Though the staff helped us upon our check-in told us that the butler will come to the room to greet us later. But it turns out that no one came. Even our welcome drinks are not served until the night before our departure. As I already felt uncomfortable and unacceptable at that moment I complained about the butler service to the staff who brought our drinks to room. However till next morning we checked-out and left, we never got any apology or explanation about this. Absolutely a disappointment and the worst part of our travel to Singapore this time. Will never go back again.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 28 Oct. 2023 on Expedia
5 out of 5
by A verified traveller

Exceptional

Posted 25 Oct. 2023 on Hotels
Outstanding room in an amazing hotel