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The Quay Hotel West Coast

3.0 star property
Hotel with free parking, a quick walk to West Coast Park
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Quay Hotel West Coast

Lobby
Front of property
Deluxe Twin Room
Lobby
Food and drink

Reviews

7.2 out of 10

Good

Popular amenities

  • Housekeeping
    Housekeeping
  • Parking included
    Parking included
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
428 Pasir Panjang Road, Singapore, 118769
  • West Coast Park
    3 min walk
  • National University of Singapore
    4 min walk
  • Haw Par Villa
    20 min walk
  • Singapore (SIN-Changi)
    36 min drive

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Bidet
Electric kettle
Cable channels
  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, No Windows

Superior Double Room, No Windows

Superior Double Room, No Windows

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Bidet
Electric kettle
Cable channels
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Air conditioning
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Bidet
Electric kettle
Cable channels
  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior
ibis budget Singapore West Coast
Parking included
Free WiFi
Air conditioning
Breakfast available
3.4 out of 5, (247)
The price is NZ$165
for 1 night
includes taxes & fees
1 Dec - 2 Dec
ibis budget Singapore West Coast

About the area

Singapore

At The Quay Hotel West Coast you'll be within a short 5-minute stroll of West Coast Park and National University of Singapore. Highlights at this hotel include a restaurant and in-room free WiFi. .This business-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find laundry facilities, a computer station and express check-in. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 3-property class Queenstown hotel, you'll be 1.6 km (1 mi) from Haw Par Villa and 3.2 km (2 mi) from Clementi Mall.

What's nearby

  • West Coast Park - 3 min walk
  • National University of Singapore - 4 min walk
  • Haw Par Villa - 20 min walk
  • Clementi Mall - 5 min drive
  • Universal Studios Singapore - 12 min drive

Getting around

  • Kent Ridge Station - 3 min drive
  • Kempas Baru Station - 32 min drive
  • Changi Airport (SIN) - 36 min drive

Restaurants

  • ‪McDonald's - ‬15 min walk
  • ‪Niqqi's the Cheese Prata Shop - ‬2 min walk
  • ‪Fong Seng Fast Food Nasi Lemak - ‬2 min walk
  • ‪Cafe on the Ridge - ‬11 min walk
  • ‪The Mess - ‬10 min walk

About this property

The Quay Hotel West Coast

Hotel with free parking, a quick walk to West Coast Park
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly The Quay Hotel West Coast. Self parking is free.

This 3-star Singapore hotel is smoke free.

  • 42 guestrooms or units
  • 5 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Locker space
  • 1 conference room
  • Dining venue
The Quay Hotel West Coast offers 42 air-conditioned accommodations with a safe and free newspapers. 30-inch flat-screen televisions come with cable channels. Bathrooms include a shower, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Quay Hotel West Coast

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: SGD 55 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: SGD 55 (one-way)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash. On-site parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Santa Grand Hotel West Coast Singapore
Santa Grand Hotel West Coast
Santa Grand West Coast Singapore
Santa Grand West Coast
Santa Grand Hotel Singapore

Frequently asked questions

What is the cancellation policy at The Quay Hotel West Coast?

The Quay Hotel West Coast offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Quay Hotel West Coast?

As of 17 Nov 2024, prices found for a 1-night stay for 2 adults at The Quay Hotel West Coast on 15 Dec 2024 start from NZ$158.0, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Quay Hotel West Coast?

Yep, The Quay Hotel West Coast has a free self car park.

Are there any beaches close to The Quay Hotel West Coast?

The closest beach to The Quay Hotel West Coast is Siloso Beach (6.3 km).

Is there a free airport shuttle available at The Quay Hotel West Coast?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Quay Hotel West Coast?

Yep, you can grab a meal at The Quay Hotel West Coast's onsite restaurant.

What time are check-in & check-out at The Quay Hotel West Coast?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Quay Hotel West Coast?

No, pets and service animals are not allowed.

The Quay Hotel West Coast Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 25 out of 118 reviews" "
Rating 8 - Good. 48 out of 118 reviews" "
Rating 6 - Okay. 23 out of 118 reviews" "
Rating 4 - Poor. 14 out of 118 reviews" "
Rating 2 - Terrible. 8 out of 118 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Yasser

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Very good
Stayed 1 night in Aug 2024

8/10 Good

Mohdaifizul

Liked: Cleanliness, staff & service
All ok
Stayed 1 night in Aug 2024

10/10 Excellent

Piyanuch

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Friendly staff
Stayed 1 night in Aug 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
You get exactly what you pay for, so no complaints there. The staff are helpful and friendly. The room is exactly as i expected. My only issue was the mattress was hard as rock and had to go buy a topper from IKEA to be able to sleep
Stayed 8 nights in Jun 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here
Avoid this hotel. The management and desk staff are exceptionally rude and indifferent. I could not believe I would ever encounter a hotel manager in the HOSPITALITY industry with such low regard for treating customers well. I’m a 60+ year old academic professional so there can be no plausible rationale for their poor attitudes. Every single interaction with manager or staff was unpleasant and cringy.
Stayed 4 nights in Jun 2024

8/10 Good

Shibin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

8/10 Good

Thijs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 4 nights in Mar 2024

8/10 Good

anthony

Liked: Cleanliness, property conditions & facilities
Xxxxhjic
Stayed 1 night in Feb 2024

10/10 Excellent

Maya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was on the main road close to the bus stops. The staff cleaned my room well. The reception was friendly and helpful. I felt safe in this hotel
Stayed 6 nights in Jan 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIGHTMARE
How could they rent out the room when they themself should know better the rooms are so stinky and yet the receptionists cant be bothered when my guest approached them ? This is so shameful !!!!
Stayed 7 nights in Oct 2023

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2023

8/10 Good

Motusaga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

thangavel

Stayed 1 night in May 2023

10/10 Excellent

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room (made up everyday). Bus stops very close by.
Stayed 6 nights in Apr 2023

8/10 Good

Kushan Sudheera

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
The hotel provided us early check in without any extra charges. The room was clean and tidy. However, the room was small, but most of the rooms in Singapore at this price point is of this size. The staff was friendly. Overall, a nice stay.
Stayed 8 nights in Apr 2023

2/10 Terrible

Zahir

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible staff and dingy smelly rooms. We stayed 5 nights and this was one of my worst hotel stays anywhere. I went there with my brother who had a surgery at his neck at NUHS. When i brought him back he was in pain so asked an additional pillow for him and they flat out declined to provide one stating its against hotel policy!!! One extra pillow! WHen i asked to have a visitors parkjng spot which according to my contract i should get for free. They declined to provide one! Each time i asked for direction or information i was met with stone faced refusal to help me! I a polite canadian and it was hard for me ro accept that my favorite city has a place like this! This was mh 5th visit to singapore and the worst because of this gotel and its staff. Te TV and AC dont work the shower is directly on rop of the commode and the common area is full of unused hotel supply and trash! Avoid if you can at all cost.
Stayed 6 nights in Apr 2023

10/10 Excellent

Abiodun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in good shape, has a good room size, and most importantly the staff members are very supportive. We had a wonderful stay there and I recommend this hotel as a good choice if you visit Singapore.
Stayed 17 nights in Mar 2023

2/10 Terrible

Lorelei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not recommend
The bed was rock hard, sheets were stained and holey (and when we asked for a change, I was told that there wasn't much for housekeeping to do as the sheets often came back from the laundry stained - ew!), and the room itself was tiny. Additionally, there was only one soap (a two-in one that was expected to be used for literally everything, including hand washing) which was insanely drying. Finally, there's a 30 SGD charge for lost room cards, which is frankly ridiculous.
Stayed 6 nights in Feb 2023

10/10 Excellent

thangavel

8/10 Good

Merkna

Travelled with partner
Liked: Cleanliness, staff & service
This hotel is a good value. The rooms are basic but all the necessary amenities are provided. The restaurants near the hotel are great for those who enjoy local Singaporean food - many great selections for breakfast, lunch and dinner!

6/10 Okay

LIPING

Liked: Cleanliness
Disliked: Room comfort
Stayed 17 nights in Jul 2022

6/10 Okay

Cleopatra

Travelled with family
Stayed 10 nights in Jun 2022

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Comfortable clean hotel - would stay again
Stayed 5 nights in May 2022

8/10 Good

Angelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with my stay
Stayed at hotel due to SHN so did not expect much service from staff but they were mostly helpful. Room and amenities as described in booking however nothing provided in mini bar except bottled water. Overall happy with stay. Thank you.
Stayed 7 nights in Nov 2021

6/10 Okay

TAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist is very friendly and helpful. Overall quite an enjoyable staycation.
Stayed 1 night in Nov 2021