6/10 Okay
Katheryn
16 Aug 2024
Just okay
The room and bed were fine. The outer exit doors did not let you back in...keypads were broken. Don't expect HOT water...luke warm at best. The most important...Customer Service and communication skills of front desk staff need A LOT of training or replacement! The first guy, I think his name was Chad!?, had us wait until he finished whatever he was doing on the computer. He was not at all excited at our interruption. He then proceeded to "bribe" us for an extra $50 for the last room on the bottom floor. I can't/won't do stairs. One comment I could have taken it as a joke, but repeated requests...ugh NO! His replacement kept nodding off at the front desk, yawning loudly and rudely, with no apologies to arriving guests. Woke up this morning only to realize there were NO bath towels. Hubby inquired at front desk only to be told we had to wait an hour for housekeeping to arrive. Then, he had to actually enter our room to verify we indeed didn't have towels. Really? We finally got towels, but had to impatiently wait for housekeeping to arrive. Going to breakfast was also an experience! That front desk dude was yelling publicly at arriving housekeeping and other staff...didn't make it private or take them into an office...no, public humiliation and embarrassment must be his management style. Part of his tirade was about the towels not being in the room. He was yelling at young adults trying to make a dime. The young lady wiping off tables looked mortified! Don't!
Katheryn
Stayed 1 night in Aug 2024