2/10 Terrible
Simon
5 Jul 2024
Disliked: Staff & service, property conditions & facilities, room comfort
Reception is NOT 24/7 -left me standing outside
Hostel claims to have a 24/7 reception. After standing outside ringing a lot for ages in the early hours of the morning (flight had been delayed, I messaged them) eventually a guest let me in. Reception was locked with a sign saying it opens at 8. I spent my time waiting sat on the stairs, even though I had paid for a bed. When I complained they said they hadn't heard the bell, and although they had got my messaged was told they hadn't noticed it. They said it was a 24/7 reception (the sticker outside says so) but seeing as it's unguarded and locked until 8 I find this hard to believe.
To be fair the woman who started at 8 got me in quickly and was helpful, only for the rude man to seek me out to try and argue later.
I complained officially through the website I booked this. They contacted the Bla Bla - who did apologise but have "denied" a refund... meaning they want to keep the money I paid for the bed, whilst leaving me locked out until 8am (with an apparent 24/7 reception who doesn't hear the bell and is locked up and empty).
If you come to Sofia I'd save yourself the hassle and stay elsewhere.
Simon
Stayed 3 nights in Jun 2024