4/10 Poor
Alexis H.
9 Oct 2024
Liked: Cleanliness
Cute home turned ugly when A/C wasn't working
If you are looking for a home with “American or HVAC” air conditioning, do not stay here. If you are looking for a home with “European or HV” air conditioning, then this is the home for you. It is a cute and clean home, but the A/C never kicked in for the duration of our four-day stay and trying to get it fixed with the owners was a real struggle. Sonoma had temps in the high 90’s and low 100’s while we were there so the A/C should have been working properly. The owners sent their friend out to check the system and all he did was remove the air filter and told us problem solved. However, the problem was not solved as home temps remained in the 80’s. In my opinion, the compressor needed freon gas and if not, then it needed to be replaced. After emailing the owners of our situation and letting them know they could verify our complaints on their Nest thermostat, we were still ignored. It was a very uncomfortable situation for our two small babies and our elderly grandparents. We should have known something was up because when we checked in there were numerous floor fans throughout the house. And finally, no apologies were offered over the course of our stay.
Alexis H.
Stayed 3 nights in Oct 2024