Ratings based on 487 Verified Reviews
Real reviews from guests who’ve stayed
1.8 Room cleanliness
2.5 Service & staff
1.9 Room comfort
1.6 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
You what you pay for
Posted 15 Oct. 2024 on HotelsRoaches and whole on door and walls smells funny
Comment from Hotel Management
15 Oct. 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Please be assured that we take this matter seriously and will investigate the issue you mentioned.
We strive to provide a comfortable and pleasant stay for all our guests. If there is anything we can do to assist you further, please reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveller
Posted 29 Sep. 2024 on Expedia
We did not stay we got to the room and they were burn holes in the bed dead cockroaches in the bathroom. We did not stay. We turned in our key and check back. We are asking for refund
Comment from Hotel Management
30 Sep. 2024 by Author, Hotel Management
Dear Guest,
We sincerely apologize for the unfortunate experience you had during your stay with us. This is certainly not the level of service we aim to provide. We understand your disappointment regarding the condition of the room and can assure you that immediate action will be taken to rectify the issues mentioned.
Please be assured that we value your feedback and take it seriously. We apologize for any inconvenience caused and would like to offer our full support in resolving this matter. Kindly reach out to our team at guestsupport.na@oyorooms.com for further assistance regarding your refund.
Thank you for bringing this to our attention, and we look forward to restoring your faith in our services.
Warm regards,
Team OYO
by A verified traveller from WILLOUGHBY
Posted 23 Sep. 2024 on Expedia
See above.
Comment from Hotel Management
24 Sep. 2024 by Author, Hotel Management
Dear Guest,
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused during your stay with us. Our team is working diligently to address the issues faced and ensure a better experience for all our guests. If you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm Regards,
Team OYO
by A verified traveller
Posted 9 Sep. 2024 on Expedia
by A verified traveller
Posted 26 Aug. 2024 on Expedia
First time there and last. I go into my room and it’s barren. No soap, fridge, or even a trash can. I get a room with 2 beds and neither of them were clean. Both had cigarette burns, red stains, sweat or drool stains on the pillows, and streaks of oil or dirt on the sheets and blankets. The shower leaked water on the floor, the toilet had a dirty ring in the bowl, and dirty towels. The worst things if that’s even possible was the stale cigarette air and the multiple cockroaches I saw during my 1 night stay. Even tho I paid for 2 nights, I only stayed 1 night and found other accommodations elsewhere. Worst hotel room I ever had.
Comment from Hotel Management
17 Sep. 2024 by Joey, Hotel Management
We are sorry to hear about your experience, Cesar! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey
by A verified traveller
Posted 26 Aug. 2024 on Expedia
You get what you pay for. This property is close to campus and cheap but crawling with cockroaches, poor maintenance, and shady characters.
Comment from Hotel Management
17 Sep. 2024 by Joey, Hotel Management
Sincere apologies, Juanita! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey
by A verified traveller
Posted 24 Aug. 2024 on Expedia
Not good
Comment from Hotel Management
17 Sep. 2024 by Joey, Hotel Management
We are sorry for the inconvenience caused to you, Kathleen! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey
by A verified traveller
Posted 24 Aug. 2024 on Expedia
Not for people!
Comment from Hotel Management
17 Sep. 2024 by Joey, Hotel Management
Apologies for the inconvenience caused, Israel! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey
by A verified traveller
Posted 16 Aug. 2024 on Hotels
Inmensamente terrible nonpuedo entender con un hotel de sta categoria puede estar en esta aplicacion
Comment from Hotel Management
16 Sep. 2024 by Lisa, Hotel Management
Nuestras más sinceras disculpas, Mauricio. Entendemos que su experiencia no haya estado a la altura de sus expectativas. No se preocupe, estamos trabajando continuamente para mejorar nuestros servicios y asegurarnos de que su próxima estancia sea agradable. Saludos, Lisa
by A verified traveller
Posted 13 Aug. 2024 on Expedia
Even though I paid for the room online they wanted a $100 security deposit. I have to have the room "inspected" before I leave to get it back and they seem kind of sketchy. I don't have much confidence that I will get it back. I hope my $50 room doesn't become a $150 room.
Comment from Hotel Management
16 Sep. 2024 by Lisa, Hotel Management
Hi, William! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Lisa