6/10 Okay
Jameel B.
18 Mar 2025
Liked: Cleanliness
Great location..room need some attention
Stayed at the vacation residence. Great location in the middle of Heavenly village, Restaurants close by. The room details online weren’t clear. The Room was clean. Shower door leaks if not slammed through the gasket. First time ever I have seen this!!!!The Shower is so small with no handheld shower head, which make it harder to shower. New Towels policy, towels are extra if want fresh towels which is ridiculous if are staying with kids for 2-3 nights in a 4 star hotel!!! I NEVER heard that before. The light on the small make up mirror wasn’t working also. Bathroom is nice and big the rooms feels cosy but not enough lights.We booked a suite sleeps 6. Thinking it was two rooms but sadly it was one king bed and the rest sleeps in the family room (sofa bed and 2 bed by the window as a day bed but the mattress is hard as rock )Upon arrival there was no bedding for all the bed just for the sleeper sofa and the cover was a waffle blanket instead of comforter. We asked for the bedding they brought for the two window bed and again waffle blanket. The kids froze at night the following day we requested comforter & they brought gladly but not sure why this wasn’t offer in the first place. Over all stay was great we loved the game room even it was really far walk from our unit
Jameel B.
Stayed 2 nights in Mar 2025