6/10 Okay
Dawn
27 Apr 2025
Liked: Cleanliness, staff & service, room comfort
Recent stay at Cley Hall
Have stayed at Cley Hall a few times now as we really like the Hotel .Staff are all very friendly ,rooms are clean,beds are very comfortable and you get a good breakfast.I was dissapointed this time though as I booked the room we like downstairs which we have stayed in twice previously but on arrival we were told we were in a different room which was separate to the hotel ,I did query this as I was sure I had booked the room downstairs but I was told that I hadn't and I could not prove this at the time .We like the room in the hotel as you do not hear any traffic noise as my Husband is a light sleeper and I prefer to be in the hotel rather than have a door straight from the road into the room. I have just checked my booking with hotels.com and I had booked the business studio (no window)One thing I think would be a good idea ,in the booklet in the room about the hotel and the rooms it would be handy to have instructions on how to use the heating/towel rails ,we did ask but the lady on reception did not know ,it would have been nice just to have heating on low in the evening and also heating on low when having a shower
Dawn
Stayed 1 night in Apr 2025