2/10 Terrible
Lucas
Business traveller
7 Aug 2024
Disliked: Staff & service
There was an issue where I was charged a 112$ charge before my stay even began which made it to where I could pay the total balance of my stay of $195. I then had to pay for the first night of the reservation for $96 on top of the $112 charge. This bringing my total payments made to super 8 over 220$ when my original cost was supposed to be $196 for two nights. Then in the second night they no longer had or honored my reservation and were trying to charge me an additional $144 for the second night. Leaving me without a room on night two for my business trip. The service I received on site was disrespectful and un caring making zero effort to understand or resolve the issues I faced I am terribly frustrated with this experience as I feel ripped off and disrespected. My reservation was not honored and I was treated miserably by the staff.
Lucas
Stayed 2 nights in Aug 2024