Ratings based on 926 Verified Reviews

Real reviews from guests who’ve stayed
4.2 out of 5
86% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

Posted 22 Sep. 2024 on Expedia
Comment from Hotel Management
16 Oct. 2024 by BWP, Hotel Management
Thank you for the 5/5 review! We're happy to know you had a great stay and look forward to your next visit!
4 out of 5
by A verified traveller from Walla Walla

Posted 21 Sep. 2024 on Expedia
Convenient to shopping and other activities. Staff were professional and friendly.
Comment from Hotel Management
16 Oct. 2024 by BWP, Hotel Management
Thank you for your 4/5 review! We're glad you found our location convenient and appreciated our friendly, professional staff. We hope to welcome you back soon!
2 out of 5
by A verified traveller

Posted 20 Sep. 2024 on Expedia
Upon arrival the pool, jacuzzi and Fitness Center were all unavailable. The room had hair balls from previous guests. The toilet had to be serviced by us and the towels were so thin, rough and small it made a shower unpleasant drying off. Don’t intend to go back.
Comment from Hotel Management
16 Oct. 2024 by BWP, Hotel Management
Thank you for your feedback, and we sincerely apologize for the issues you encountered during your stay. It's disappointing to hear that our facilities were unavailable and that your room didn't meet cleanliness expectations. We will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your input and hope we can provide a better experience in the future should you give us another chance.
4 out of 5
by A verified traveller

Posted 20 Sep. 2024 on Expedia
Comment from Hotel Management
16 Oct. 2024 by BWP, Hotel Management
Thank you for your 4/5 review! We're glad you had a positive experience and appreciate your feedback. We look forward to welcoming you back again soon!
5 out of 5
by A verified traveller

Posted 18 Sep. 2024 on Expedia
The whole staff was really friendly and helpful. The breakfast was delicious and so much to choose from too. Our room was spacious, clean and comfortable. The room fridge was huge and had an actual freezer part at the top so we could freeze our ice packs for travel each day. We were in town for a convention and decided to book a hotel further out from the city, hoping to have a nice place in a safer part of town. This hotel was exactly what we wanted and were extremely pleased with our stay. 10/10 would stay here again. ☺️
Comment from Hotel Management
16 Oct. 2024 by BWP, Hotel Management
Thank you so much for your wonderful 5/5 review! We're thrilled to hear that our staff made you feel welcome and that you enjoyed the delicious breakfast, spacious and clean room, and the convenient freezer in the fridge. It's great to know that our location worked out perfectly for your convention and safety needs. We can't wait to welcome you back next time—10/10 would love to host you again!
5 out of 5
by A verified traveller

Posted 15 Sep. 2024 on Hotels
Comment from Hotel Management
16 Oct. 2024 by BWP, Hotel Management
Thank you for the perfect 10/10 review! We're delighted that you had such a positive experience and appreciate your feedback. We hope to welcome you back again soon!
5 out of 5
by A verified traveller

Posted 12 Sep. 2024 on Expedia
Comment from Hotel Management
12 Sep. 2024 by AGM, Hotel Management
Thank you. We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams. Have a great evening.
4 out of 5
by A verified traveller

Posted 8 Sep. 2024 on Expedia
Comment from Hotel Management
12 Sep. 2024 by AGM, Hotel Management
Thank you. We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams. Have a great day.
3 out of 5
by A verified traveller

Mini vacay

Posted 6 Sep. 2024 on Hotels
Online they advertised pool and lounge/bar. Pool and hot tub were closed for maintenance and lounge closed due to new ownership. They offered no discount or upgrade at checkin and told us if we didn't want to stay, they would refund monet with no cancellation fees. Since it was holiday weekend we decided to stay anyway. The room was well appointed but the phone did not work properly and the drain in the tub would get stuck. Included breakfast for 122/nite was excellent with many options. They had a pool table and board games available at no cost, nice touch. Customer service was excellent, very nice young gentleman came to our room to answer questions. Overall satisfied except for amenities not available. Close to freeway exit and downtown.
Comment from Hotel Management
12 Sep. 2024 by AGM, Hotel Management
Thank you. We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams. Have a great day.
5 out of 5
by A verified traveller

Posted 5 Sep. 2024 on Hotels
Fantastic hotel with friendly staff and amenities. Need a car to get there. Room was large and well furnished, even with a settee and a separate chair.This is my main complaint with some other hotels - only one chair in the room so you have to perch on the bed. Highly recommended and will definitely use if I stay in Liberty Lake again.
Comment from Hotel Management
12 Sep. 2024 by AGM, Hotel Management
Thank you. We appreciate your stay and input. We appreciate your comments and will forward your input to our leadership teams