2/10 Terrible
Maureen C., San Jose, CA
6 Jan 2025
Disliked: Cleanliness
Would Not Recommend; Not So Merry Christmas
Booked Sept 2024 for 10 days over Christmas. Unfortunately after 3 days the owner said he couldn’t fix the issues that kept piling up putting our vacation on hold for 3 days (including Christmas Eve Day & Christmas Day) trying to resolve our issues, then finding new accommodations. The first issue we had was checking in, the suite hadn’t been cleaned. We contacted the owner, who admitted that he forgot to schedule to have the suite cleaned. He sent someone out to clean the place, but we had to wait 2 hrs outside to check in. Once checked in, we found that the suite was in disrepair. (a badly leaky kitchen faucet and broken washing machine). The owner said he wasn’t able to get it repaired before we checked in. We all took tepid showers because of the faucet leak. There was a coating of grease in the oven that smoked out the entire suite. The suite does not sleep 8 people. One king, one queen, one foot ottoman that can be used with one twin mattress. That’s 5 people. The couch does not fold down per the VRBO description. The owner said he was having a handyman come to the property on Christmas Eve by 1 PM. When no one showed, the owner was going to send someone else out. By the time someone came out (it was not a professional plumber), the stores were closed. The owner offered to refund our money if we found alternative accommodations. Finding a new place on Christmas Day and cancelling this 4 month old booking was not a merry Christmas.
Maureen C.
Stayed 10 nights in Dec 2024