Ratings based on 163 Verified Reviews
Real reviews from guests who’ve stayed
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.7 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Posted 8 Jun. 2024 on Hotels
by A verified traveller
Great stay, excellent space
Posted 29 Jul. 2023 on HotelsWe found the hotel excellent; the staff were very helpful and quite friendly (some reviews said otherwise but we met several people working there and all were great)
We got the smallest room; which was quite small for two people but very clean and with nice furniture comfortable bed and new bathroom, good AC etc.
Breakfast was very nice and relaxing. The public spaces are really lovely. We took our time leaving each morning because it was so inviting.
We accidentally left something in the room after we left and the staff saved it for us to pick up days later.
I would highly recommend this hotel
by A verified traveller
Posted 31 Dec. 2022 on Hotels
by A verified traveller
Posted 22 Aug. 2021 on Expedia
The hotel is an a very good location . Personnel is friendly and willing to assist for any need . However , rooms are not big and have the essential . An hand of fresh paint here and there will not hurt . Fair relation price /quality . Could be a nice addition to have more variety on breakfast menu : not everybody likes brioches and melba toast in the morning .
by A verified traveller
Nice but not so friendly
Posted 10 Jul. 2021 on HotelsOn our arrival, we were met at the front desk by a rather gruff man who checked us in. Not very hospitable or gracious. Also we encountered one of the attendants at breakfast with the same reaction. The hotel was clean and we liked the location. And the man at the desk in the evening was very nice and helpful. Just a few not so friendly encounters.
by A verified traveller
Posted 3 Aug. 2019 on Hotels
Comment from Hotel Management
4 Aug. 2019 by Hotel Clitunno, Hotel Management
Grazie per aver scelto Hotel Clitunno di Spoleto!
by A verified traveller
Posted 22 May 2019 on Expedia
Great location in the middle of town, with free parking available. Breakfast minimal.
Comment from Hotel Management
1 Jun. 2019 by Hotel Clitunno, Hotel Management
Thanls a lot for your report!
by A verified traveller
Posted 24 Dec. 2018 on Expedia
If you had to pay for attitude this property would be unaffordable. The owner and 1 of his sons (the short one) are arrogant and have no customer service skills. My husband is Italian and I am fluent so there was no misunderstanding anything. It is really unfortunate since this hotel is conveniently located and the lobby is lovely. When we first walked in we were very impressed and then it was all down hill. They have a system for parking where they give you the permit and tell you what streets you can park on. We followed their instructions and found a ticket on the car the next morning. It turns out that the permit was expired by a month. The ticket was obviously their responsibility but the way they handled it was very unprofessional. I asked for a copy of the payment receipt and the owner started yelling at me, finally he said that they would e-mail me one. It took numerous e-mails and 3 phone calls after we left to get a copy. Both mornings we were without hot water. The first morning we let it slide, the second morning it felt initially OK but once in it went cold. My husband went down and spoke to the owner who said he didn't know what to do with the heater we would have to wait for the son. Since I had already put the soap in my hair etc that wasn't an option so had to rinse in cold water, again. The coffee machine in the breakfast room spews out the most vile liquid that in no way resembles cappuccino, the young lady was kind enough to get me one from the bar.
Comment from Hotel Management
16 Jan. 2019 by Loreta Hotel Clitunno Spoleto, Hotel Management
Gentile Signora, parla fluentemente in italiano e le rispondo in lingua originale: per l'acqua calda è sceso una volta sola Suo marito e ha parlato con me dipendente e non con il proprietario, è venuto subito il tecnico e ha eliminato la bolla d'aria creatasi nell'impianto e ci siamo scusati per il disagio fornendo ulteriori accappatoi/telo da bagno. Per la multa il proprietario l'ha saldata subito, riscontrando la mia responsabilità. L'unica persona ad essere stata molesta sia al telefono che tramite e-mail è stata Lei e Suo marito che mi urlava minacciandomi e insultandomi al telefono. Qui lavoriamo per fornire con educazione e cortesia tutti i servizi possibili e restiamo a disposizione firmando con nome e cognome.
Cordiali saluti M. Loreta Di Maccio front desk
by A verified traveller
Posted 29 Oct. 2018 on Expedia
Good hotel in central Spoleto, recommended. Good breakfast
Comment from Hotel Management
4 Nov. 2018 by Hotel Clitunno, Hotel Management
Thanks
by A verified traveller
Good, but with minor issues/concerns.
Posted 6 Oct. 2018 on HotelsI had problems connecting to the Internet and controlliing the room temperature. Staff generally does not speak English, though this is not a fault of theirs, simply a point worth noting. Hotel was in a good location, although parking is limited at hotel. A local mentioned that the restaurant is quite good, but I had no personal experience.
Comment from Hotel Management
12 Oct. 2018 by Hotel Clitunno, Hotel Management
Siamo spiacenti per la Sua esperienza, al ricevimento c'è sempre il personale disponibile ad aiutare i clienti. Ogni camera ha il telecomando per decidere in modo autonomo la temperatura.
Grazie per aver scelto Hotel Clitunno