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Candlewood Suites West Springfield by IHG

2.5 star property
Hotel in West Springfield with 24-hour fitness centre and 24-hour business centre

Photo gallery for Candlewood Suites West Springfield by IHG

Exterior
Indoor pool
Studio Suite, 2 Double Beds
Gazebo
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Gym
  • Laundry
  • Parking included
The current price is NZ$195
includes taxes & fees
12 Apr - 13 Apr

Explore the area

Map
572 Riverdale St, West Springfield, MA, 01089
  • Big E
    ‪15 min walk‬
  • MGM Springfield
    ‪5 min drive‬
  • Naismith Memorial Basketball Hall of Fame
    ‪5 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪28 min drive‬

Room options

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Fan
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom, Accessible (Mobility Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Fan
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Blackout curtains
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Desk, blackout curtains, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Mobility Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Dishwasher
LED TV
Fan
  • Sleeps 2
  • 1 Queen Bed

About the area

West Springfield

At Candlewood Suites West Springfield by IHG you'll be within just a 10-minute stroll of Q Pin 2's and Connecticut River. Highlights at this hotel include an indoor swimming pool, and in-room kitchens and free WiFi. .Enjoy the 24-hour gym and Hot tub. Additionally, you'll find free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this West Springfield hotel include MassMutual Center and MGM Springfield.

What's nearby

  • Big E - 15 min walk - 1.3 km
  • MassMutual Center - 5 min drive - 5.0 km
  • MGM Springfield - 5 min drive - 5.1 km
  • Eastern States Exposition - 5 min drive - 4.8 km
  • Naismith Memorial Basketball Hall of Fame - 5 min drive - 5.5 km

Getting around

  • Springfield Union Station - 10 min drive
  • Hartford, CT (BDL-Bradley Intl.) - 28 min drive

Restaurants

  • ‪Wood-N-Tap - ‬15 min walk
  • ‪Puerto Rico Bakery - ‬4 min drive
  • ‪McDonald's - ‬10 min walk
  • ‪Panera Bread - ‬17 min walk
  • ‪Starbucks - ‬16 min walk

About this property

Candlewood Suites West Springfield by IHG

Hotel in West Springfield with 24-hour fitness centre and 24-hour business centre
Candlewood Suites West Springfield by IHG offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. Along with a coffee shop/cafe, there's a snack bar/deli on site. There's an onsite 24-hour business centre.

A computer station is on site and WiFi is free in public spaces. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites West Springfield by IHG. Self parking is free.

Smoking is allowed in designated areas at this West Springfield hotel.

  • 1 building
  • 71 guestrooms or units
  • 4 levels
  • Deli
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Microwave in a common area
  • Locker space
Candlewood Suites West Springfield by IHG offers 71 air-conditioned accommodations with DVD players and coffee/tea makers. 42-inch LED televisions come with premium cable channels and pay-per-view films. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on a weekly basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 60 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The tax ID number is C0000503250. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 10:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield

Frequently asked questions

What is the cancellation policy at Candlewood Suites West Springfield by IHG?

Candlewood Suites West Springfield by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Candlewood Suites West Springfield by IHG?

As of 2 Apr 2025, prices found for a 1-night stay for 2 adults at Candlewood Suites West Springfield by IHG on 12 Apr 2025 start from NZ$194.50, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Candlewood Suites West Springfield by IHG?

Yep, Candlewood Suites West Springfield by IHG has a free self car park and free RV/bus/truck parking.

Are there any beaches close to Candlewood Suites West Springfield by IHG?

The closest beach to Candlewood Suites West Springfield by IHG is Haviland Pond Beach (13.5 km).

Does Candlewood Suites West Springfield by IHG have a pool?

Candlewood Suites West Springfield by IHG has an indoor pool. The pool is open 10:00 AM to 9:00 PM.

Is there a free airport shuttle available at Candlewood Suites West Springfield by IHG?

No, Candlewood Suites West Springfield by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Candlewood Suites West Springfield by IHG?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Candlewood Suites West Springfield by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 323 out of 674 reviews
Rating 8 - Good. 208 out of 674 reviews
Rating 6 - Okay. 80 out of 674 reviews
Rating 4 - Poor. 40 out of 674 reviews
Rating 2 - Terrible. 23 out of 674 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Jonathan

Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Michael, Agawam

Liked: Cleanliness, amenities, property conditions & facilities
Perhaps my review is tainted by my experience, but I left the property early and checked into another hotel. Front desk staff member could not have cared less. Police officers were in the lobby at check in looking for people. Then I heard a loud bang on my door as I was napping. I was greeted by 2 officers looking for “people”. I got very nervous and left.
Stayed 1 night in Dec 2024

4/10 Poor

Edgardo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

Kelly

Stayed 1 night in Dec 2024

2/10 Terrible

Kaedo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Kelly

Stayed 1 night in Aug 2024

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Doesnt take cash app cards
Stayed 1 night in Nov 2024

10/10 Excellent

Sherieka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Magaly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful. The room was clean, the shop was convenient and free coffee was great.
Stayed 1 night in Nov 2024

10/10 Excellent

Madan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Nov 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avidity family
My stay at Candlewood hotel was very comfortable and easy assisted to the places I want to visit.
Stayed 2 nights in Nov 2024

2/10 Terrible

Imani

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Anabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to stay unexpectedly because of the weather. They are pet friendly and spacious. The woman at the front desk was friendly and helpful. Kitchenette is well appointed.
Stayed 1 night in Nov 2024

8/10 Good

Sarah, Taunton

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed and Dissatisfied
Booked a one bed room on hotels.com and paid online. When I got there I had to pay another $100 and then was told the pool and hot tub are closed (which was the reason I booked this hotel). Then I got to the room and it had 2 beds.
Stayed 1 night in Nov 2024

8/10 Good

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent price for what it is
Basic room floors were dirty, otherwise clean and the bed was super comfortable. I’d choose this hotel again for the price
Stayed 1 night in Nov 2024

4/10 Poor

Ion

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel is pretty old even though it looks not bad from the outside. Very fishy. Wood not stay there again. Don’t recommend it
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Poor experience
No Pool no Spa, jym's multi-trainer is OOO, AC is noisy
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im a repeat guest and I love the distance to the event im visiting. It's quiet, safe, and close to dining. And the beds are comfy.
Stayed 1 night in Nov 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Kathleen

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Kristen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no pool available despite the fact that it was advertised as having a pool. We drove six hours for a wedding through traffic, finally got there, and saw they the pool was closed for maintenance. Asked the hotel staff for accommodation for the inconvenience and they said we could have a refund for our stay and could stay somewhere else. There were likely no places to stay at that time (930pm) so we had no choice but to stay there. The hotel was advertised as having an 8.2 rating out of ten and candlewood suites has had a good reputation so I thought it would be a nice hotel at least. The hotel was more like a motel with people staying there long term and the room was dingy, the toilet was loose on the floor. If there's no pool available it should not be advertised as such- the pool was the reason we booked the place and paid extra for it.
Stayed 2 nights in Oct 2024