2/10 Terrible
Crystal C., Pinellas Park
23 Oct 2024
Took advantage of Hurricane victims
We came to this hotel during a mandatory evacuation from Pinellas county in hopes that it would provide a safe place and some normalcy for our children. When we arrived, we were greeted rudely by the front desk. All of the owners were told the day before, before I booked, that no one should be letting guests stay at this condo because there was also a mandatory evacuation at this location. I was told nothing about this and when I spoke with the property manager, she said that the owner never told her. Serious unprofessionalism and lack of communication. She then stated she would give a full refund, but we had to make a decision now so that she could release the property to other people who may be evacuating from the hurricane. This is after I told her they were not supposed to rent to anyone so I was very confused by that. I didn’t have time to find a new place now because the hurricane was coming the next day and I needed a safe place for my children. At the end of my stay, I asked to stay another day due to our power being out and damage was to the roads and powerlines down. She said yes, only for one day because someone else is coming in and charged us the full amount, even after everything that happened. My friend that rented a cottage down the street was asked to stay as many days as they wanted due to the damage to their area and they would not allow them to pay. This just shows the type of people we are dealing with here, I will never be back .
Crystal C.
Stayed 4 nights in Oct 2024