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Royalton Grenada, An Autograph Collection All-Inclusive Resort

4.5 star property
Luxury hotel on the beach, with outdoor pool
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Royalton Grenada, An Autograph Collection All-Inclusive Resort

Property amenity
Lobby
On the beach, beach massages
On the beach, beach massages
Premium bedding, free minibar items, in-room safe, desk

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • 24/7 front desk
  • Pool
The price is NZ$715
includes taxes & fees
26 Jan - 27 Jan

Explore the area

Map
Magazine Beach Point Seline, St. George's, St George's
  • Magazine Beach
    ‪1 min walk‬
  • Portici Beach
    ‪14 min walk‬
  • Pink Gin Beach
    ‪17 min walk‬
  • St. George's (GND-Maurice Bishop Intl.)
    ‪12 min walk‬

Room options

View all photos for Luxury Ocean View Room

Luxury Ocean View Room

Luxury Ocean View Room

Highlights

Air conditioning
Free cots/infant beds
Minibar (some free items)
Plasma TV
Premium bedding
Ceiling fan
Blackout curtains
Rainfall showerhead
  • 31 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite Ocean Front Swim Out Diamond Club

Luxury Junior Suite Ocean Front Swim Out Diamond Club

Luxury Junior Suite Ocean Front Swim Out Diamond Club

Highlights

Air conditioning
Free cots/infant beds
Minibar (some free items)
Plasma TV
Premium bedding
Ceiling fan
Blackout curtains
Rainfall showerhead
  • 31 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Room Beach Walkout Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Room Beach Walkout Diamond Club

Highlights

Air conditioning
Free cots/infant beds
Minibar (some free items)
Plasma TV
Premium bedding
Ceiling fan
Blackout curtains
Rainfall showerhead
  • 31 sq m
  • Sea view
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Minibar (some free items)
Plasma TV
Ceiling fan
Separate bedroom
  • 60 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room

Premium bedding, free minibar items, in-room safe, desk

Luxury Room

Highlights

Air conditioning
Free cots/infant beds
Minibar (some free items)
Plasma TV
Premium bedding
Ceiling fan
Blackout curtains
Rainfall showerhead
  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Presidential Ocean Front Two Bedroom Suite Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Presidential Ocean Front Two Bedroom Suite Diamond Club

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Minibar (some free items)
Plasma TV
Ceiling fan
Separate bedroom
  • 91 sq m
  • Sea view
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

Premium bedding, free minibar items, in-room safe, desk

Luxury Junior Suite

Highlights

Air conditioning
Free cots/infant beds
Minibar (some free items)
Plasma TV
Premium bedding
Ceiling fan
Blackout curtains
Rainfall showerhead
  • 31 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Minibar (some free items)
Plasma TV
Ceiling fan
2 bedrooms
  • 267 sq m
  • Sea view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

View all photos for Luxury Presidential Ocean View Two Bedroom Suite Diamond Club

View from room

Luxury Presidential Ocean View Two Bedroom Suite Diamond Club

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Minibar (some free items)
Plasma TV
Ceiling fan
2 bedrooms
  • 91 sq m
  • Sea view
  • Sleeps 8
  • 2 Queen Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Luxury Presidential Ocean View One bedroom Suite Diamond Club

View from room

Luxury Presidential Ocean View One bedroom Suite Diamond Club

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Minibar (some free items)
Plasma TV
Premium bedding
Ceiling fan
  • 60 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Chairmans Four Bedrooms Ocean Front Suite Diamond Club

Premium bedding, free minibar items, in-room safe, desk

Luxury Chairmans Four Bedrooms Ocean Front Suite Diamond Club

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Minibar (some free items)
Plasma TV
Ceiling fan
4 bedrooms
  • 329 sq m
  • Sea view
  • Sleeps 16
  • 2 King Beds, 4 Queen Beds and 2 Double Sofa Beds

View all photos for Luxury Chairmans Three Bedrooms Ocean Front Suite Diamond Club

Luxury Chairmans Three Bedrooms Ocean Front Suite Diamond Club

Luxury Chairmans Three Bedrooms Ocean Front Suite Diamond Club

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Minibar (some free items)
Plasma TV
Ceiling fan
4 bedrooms
  • 298 sq m
  • Sea view
  • Sleeps 10
  • 1 King Bed, 4 Queen Beds and 2 Double Sofa Beds OR 2 King Beds, 2 Queen Beds and 2 Double Sofa Beds

View all photos for Luxury Room Ocean Front

View from room

Luxury Room Ocean Front

Highlights

Air conditioning
Free cots/infant beds
Minibar (some free items)
Plasma TV
Premium bedding
Ceiling fan
Blackout curtains
Rainfall showerhead
  • 31 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Luxury Junior Suite Ocean Front Diamond Club

Luxury Junior Suite Ocean Front Diamond Club

Highlights

Air conditioning
Free cots/infant beds
Minibar (some free items)
Plasma TV
Premium bedding
Ceiling fan
Blackout curtains
Rainfall showerhead
  • 31 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior

Radisson Grenada Beach Resort

Pool
Breakfast included
Kids pool
Parking included
4.0 out of 5, Very good, (1281)
The price is NZ$528
for 1 room
includes taxes & fees
5 Feb - 6 Feb
Radisson Grenada Beach Resort

About the area

St. George's

A luxury stay in St. George's awaits you at Royalton Grenada, An Autograph Collection All-Inclusive Resort. Within steps you'll find Windward Islands and Magazine Beach. Highlights at this all-inclusive hotel include 4 restaurants, 4 bars/lounges and a full-service spa. .A pampering day can include beachside massages and sports massages along with body wraps, body scrubs and aromatherapy. The buffet restaurant, Gourmet Marché, is open for breakfast, brunch and dinner. Spend the day at the beach and enjoy the on-site outdoor swimming pool, gym and sauna. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also the convenience of free valet parking. .Near this 4.5-property class St. George's hotel, you'll find Grand Anse Beach.

What's nearby

  • Magazine Beach - 1 min walk
  • St. George's University - 5 min drive
  • Prickly Bay Beach - 11 min drive
  • Grand Anse Beach - 14 min drive
  • Morne Rouge Beach - 14 min drive

Getting around

  • St. George's (GND-Maurice Bishop Intl.) - 5 min drive

Restaurants

  • ‪Gourmet Marche - ‬2 min walk
  • ‪Grazie - ‬1 min walk
  • ‪Umbrellas Beach Bar - ‬6 min drive
  • ‪Spice Isle Coffee - ‬11 min walk
  • ‪KFC - ‬5 min drive

About this property

Royalton Grenada, An Autograph Collection All-Inclusive Resort

Luxury hotel on the beach, with outdoor pool
Royalton Grenada, An Autograph Collection All-Inclusive Resort is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Royalton Grenada, An Autograph Collection All-Inclusive Resort offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi.

A children's pool, a fitness centre, and spa services are also featured at the luxury Royalton Grenada, An Autograph Collection All-Inclusive Resort. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star St. George's hotel.

  • 261 guestrooms or units
  • 4 dining venues
  • 4 bars or lounges
  • Deli
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Bellhop
  • Smoking in designated areas
Royalton Grenada, An Autograph Collection All-Inclusive Resort offers 261 accommodations with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. 40-inch plasma televisions come with pay-per-view films. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This St. George's hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gourmet Marché
  • Grazie Italian Trattoria
  • Ocean Point Bistro
  • Taj

Things to do

  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch plasma TV with premium channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Royalton Grenada Resort & Spa All Inc Hotel St. George's
Royalton Grenada Resort & Spa All Inc Hotel
Royalton Grenada Resort & Spa All Inc St. George's
Royalton Grenada & Spa All Inc
Royalton Grenada Resort Spa
Royalton Grenada Resort Spa All Inclusive
Royalton Grenada An Autograph Collection All Inclusive Resort

Frequently asked questions

What is the cancellation policy at Royalton Grenada, An Autograph Collection All-Inclusive Resort?

Royalton Grenada, An Autograph Collection All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton Grenada, An Autograph Collection All-Inclusive Resort?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Royalton Grenada, An Autograph Collection All-Inclusive Resort on 26 Jan 2025 start from NZ$714.6, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royalton Grenada, An Autograph Collection All-Inclusive Resort?

Yep, Royalton Grenada, An Autograph Collection All-Inclusive Resort has a free self car park and free valet parking.

Are there any beaches close to Royalton Grenada, An Autograph Collection All-Inclusive Resort?

Yep, Royalton Grenada, An Autograph Collection All-Inclusive Resort is a short 1-minute walk from Magazine Beach. Fun beach activities include snorkelling and windsurfing.

Is there a spa on site at Royalton Grenada, An Autograph Collection All-Inclusive Resort?

Yep, there is an onsite spa at Royalton Grenada, An Autograph Collection All-Inclusive Resort. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Royalton Grenada, An Autograph Collection All-Inclusive Resort have a pool?

Royalton Grenada, An Autograph Collection All-Inclusive Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Royalton Grenada, An Autograph Collection All-Inclusive Resort?

Royalton Grenada, An Autograph Collection All-Inclusive Resort features a full-service spa, an outdoor pool and 4 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Royalton Grenada, An Autograph Collection All-Inclusive Resort a romantic place to stay?

Couples spa treatments and 24-hour room service, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Royalton Grenada, An Autograph Collection All-Inclusive Resort.

Is Royalton Grenada, An Autograph Collection All-Inclusive Resort family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that Royalton Grenada, An Autograph Collection All-Inclusive Resort is a hit with families.

Is there a free airport shuttle available at Royalton Grenada, An Autograph Collection All-Inclusive Resort?

No, Royalton Grenada, An Autograph Collection All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton Grenada, An Autograph Collection All-Inclusive Resort?

Yep, you can grab a meal at Royalton Grenada, An Autograph Collection All-Inclusive Resort's onsite restaurant that serves breakfast, brunch and dinner.

What time are check-in & check-out at Royalton Grenada, An Autograph Collection All-Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Royalton Grenada, An Autograph Collection All-Inclusive Resort?

No, pets are not allowed.

Royalton Grenada, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 300 out of 678 reviews" "
Rating 8 - Good. 179 out of 678 reviews" "
Rating 6 - Okay. 86 out of 678 reviews" "
Rating 4 - Poor. 51 out of 678 reviews" "
Rating 2 - Terrible. 62 out of 678 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Crosley

Travelled with partner
Liked: Cleanliness, staff & service
The staff was very efficient and courteous. They were always ready and willing to help
Stayed 2 nights in Oct 2024

8/10 Good

Maudelin

Liked: Cleanliness, staff & service, property conditions & facilities
Review: 4 Days, 3 Nights at Royalton Grenada I just returned from a 4-day, 3-night stay at Royalton Grenada, and while there were some definite pros, there were also a few disappointments that made the stay less than ideal. Pros: • The property is stunning and immaculately maintained. The grounds are pristine, with every inch of the resort looking well-kept and inviting. • Some of the staff members, especially the hardworking, pleasant, and friendly ones, really made a positive impact on the experience. • The room was comfortable, though there was a persistent moldy smell that didn’t go away during my stay, which was unpleasant. • The food was a major plus—there was a great selection for both local and tourist menus, and everything was freshly prepared each day. • The beach is beautiful, though the waters were a little rough at times. If you can make a trip to Grand Anse or BBC Beach, I highly recommend it. • Special shoutout to Kenneisha, a server who was exceptional! She was assertive, friendly, and professional, remembering our drink orders even though she only served us twice. She definitely deserves a promotion. Cons: • Unfortunately, the female managers and maître d’ were not very hospitable. Their attitude was often dismissive, and it really affected the experience negatively. • A frustrating mistake occurred when I was checked out of the hotel instead of another guest. Instead of notifying me directly, I found out when I was turned away from breakfast, wh
Stayed 3 nights in Oct 2024

10/10 Excellent

Charlton

Liked: Cleanliness, staff & service, property conditions & facilities
The property was quiet. Staff were very respectful and attentive.
Stayed 4 nights in Oct 2024

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Ayanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Julia

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and Staff was excellent and very accom.
Stayed 5 nights in Jun 2024

8/10 Good

Sidney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing n nice
Stayed 4 nights in Sep 2024

4/10 Poor

Jassmine

Disliked: Staff & service
Save your money and your time.
Do not stay here and do not use hotels.com!! The front desk staff is absolutely horrible. My reservation was messed upd because hotels.com only listed me on the reservation, so I had to pay additional for my husband. But then the front staff said I didn’t pay for the hotel at all. Corey at the front desk was no help. Jade however was thank goodness. But it took two hours to check in. The rest of the staff was friendly. The food was mediocre. The buffet was fine, but the French restaurant was terrible. The entertainment was lackluster.
Stayed 1 night in Oct 2024

10/10 Excellent

Ree

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The experience was great. The only problem is the room service at night… ordering the food at 11pm is too late since they usually take a while to bring the food to the room and the cut off time to get your order “in” is just one hour.., this needs to be improve. Overall, the staff was friendly and welcoming
Stayed 2 nights in Sep 2024

8/10 Good

Bayo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Nice beach
Stayed 3 nights in Oct 2024

2/10 Terrible

Shanice

Liked: Cleanliness
Disliked: Staff & service, amenities
The property is beautiful, no denying that. I checked in and the staff at the front desk seemed unorganized and uninformed. I walked in to multiple people either complaining or trying to speak to manager so they can complain. I completed my checkin process only to be pulled off my cart and told that my payment didn’t go through. 45 minutes later, after calling my bank, my bank confirming that almost $3000 was taken from my account, the hotel insisting I charge my card ANOTHER $3000, also refusing to run a statement (which according to the bank would’ve shown my charge) to them magically finding the credit card receipt and acting like nothing happened. I demanded to speak to the manager that they refuse to let me see. Jennifer I think her name was. She also acted like what just occurred was no big deal and claimed she upgraded my room when in all actuality she gave me the exact room I was ever going to get. It was a terrible embarrassing experience that no one cared to make up for. I will never stay at any royalton again!
Stayed 6 nights in Aug 2024

4/10 Poor

sarah

Disliked: Staff & service
The food was absolutely terrible
Stayed 1 night in Sep 2024

8/10 Good

Reginald

Stayed 5 nights in Sep 2024

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Carmen, Highland Mills

Disliked: Staff & service
This is not a 5 stars resort. The food is below average. Poor choices and a very restrictive menu. Front desk personnel needs training as to how to properly treat a customer.
Stayed 4 nights in Sep 2024

10/10 Excellent

Torrey

Stayed 4 nights in Aug 2024

2/10 Terrible

Kavita

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Slow and inefficient Check in and Check out process. Vegetarian options are extremely limited and poorly made
Stayed 5 nights in Sep 2024

10/10 Excellent

Wissam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Hakeem

Stayed 5 nights in Aug 2024

2/10 Terrible

Gary Antoinette

Stayed 2 nights in Aug 2024

2/10 Terrible

Katrina

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complaint
Experience at Royalton recap first when we arrived around 1pm they allowed us to check in early we were excited just to be disappointed because when we got to the room we realized that this wasn’t the room that we actually booked. They gave us a king bed when we booked a double bed luxury room. We called the front desk and they told us they didn’t have any more of those rooms available we were annoyed that they didn’t even have the courtesy to let us know. However, they did look into it and provided us an updated room with two double beds and an ocean view. While we waited for the room to be prepared, we went to the buffet to have lunch. The buffet food was trash and didn’t have much variety or choices of food. When we finally got to the new upgrade room we were surprised to see that the room wasn’t maintained as most Royalton resorts are. The paint was chipping, there were black scuff marks on the walls. There was a hole in the bathroom.That night checking the beds we noticed these little tiny bugs on my bed at least 10 of them. I had to kill them by now it was around 3 AM and I didn’t want to call the front desk to have us switch rooms again. First thing in the morning I called the front desk to let them know that I would like new sheets and pillows from housekeeping, but the person didn’t show up until six hours later. Even up until the time of departure I called and asked for a bellboy to come get our luggage because we were on the 3rd floor and it was raining NOONE came
Stayed 3 nights in Sep 2024

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, friendly staff , drinks options were good. I didn't enjoy the food at the Italian restaurant though, but the waitress was very pleasant and accommodating .
Stayed 2 nights in Sep 2024

8/10 Good

Aaron

Stayed 1 night in Aug 2024

10/10 Excellent

Sadya Sadeeka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024