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Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel

3.5 star property
Hotel with free parking, near Hollywood Casino Amphitheatre
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel

Front of property - evening/night
Point of interest
Indoor pool, open 7:00 AM to 10:00 PM, pool loungers
Bar (on property)
Point of interest

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Free airport shuttle
    Free airport shuttle
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Room service
    Room service
  • Breakfast available
    Breakfast available

Explore the area

Map
3400 Rider Trl S, Earth City, MO, 63045
  • Hollywood Casino Amphitheatre
    2 min drive
  • SSM Health Rehabilitation Hospital
    3 min drive
  • Hollywood Casino
    5 min drive
  • St. Louis, MO (STL-Lambert-St. Louis Intl.)
    9 min drive

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Free toiletries, hair dryer, towels, soap

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible (Comm Access, Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Accessible (Comm Access, Tub)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
Pillow menu
  • Sleeps 4
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications, Roll-In Shower)

Free toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds, Accessible (Communications, Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
Pillow menu
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communications)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Comm Access, Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Comm Access, Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Premium Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Courtyard St. Louis Airport/Earth City
Pool
Parking included
Free WiFi
Restaurant
4.2 out of 5, Very good, (1001)
The price is NZ$226
for 1 night
includes taxes & fees
29 Nov - 30 Nov
Courtyard St. Louis Airport/Earth City

About the area

Earth City

At Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel you'll be 2.3 km (1.5 mi) from Hollywood Casino Amphitheatre and 4 km (2.5 mi) from Hollywood Casino. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .Elements is the hotel's own bar. Enjoy the gym and pool loungers. 8100 square feet (753 square metres) of event facilities include 11 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning cooked-to-order breakfast is served between 6:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as an off-lead area. There's also the convenience of a free airport shuttle. .With a stay at this 3.5-property class Earth City hotel, you'll be 4.2 km (2.6 mi) from SSM Health Rehabilitation Hospital and 4.4 km (2.7 mi) from Centene Community Ice Center.

What's nearby

  • Hollywood Casino Amphitheatre - 2 min drive
  • St Charles Convention Center - 4 min drive
  • Ameristar Casino St. Charles - 4 min drive
  • Centene Community Ice Center - 5 min drive
  • Hollywood Casino - 5 min drive

Getting around

  • Lambert Main Terminal Station - 8 min drive
  • Kirkwood Station - 21 min drive
  • Lambert-St. Louis International Airport (STL) - 9 min drive

Restaurants

  • ‪Chick-fil-A - ‬4 min drive
  • ‪99 Hops House - ‬5 min drive
  • ‪Dave & Buster's - ‬4 min drive
  • ‪Amerisports Bar & Grill - ‬5 min drive
  • ‪Taco Bell - ‬4 min drive

About this property

Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel

Hotel with free parking, near Hollywood Casino Amphitheatre
Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 11 meeting rooms. Event space at this hotel measures 8100 square feet (753 square metres) and includes conference space. A terrace, a vending machine, and a picnic area are also featured at the business-friendly Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel. A roundtrip airport shuttle (available on request), A train station pick-up shuttle and A train station drop-off shuttle are free. Free self parking is available.

This 3.5-star Earth City hotel is smoke free.

  • 155 guestrooms or units
  • 8 levels
  • Conference rooms
  • 8100 sq ft of conference space
  • 753 sq. m of conference space
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel offers 155 accommodations with coffee/tea makers and a hairdryer. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 4:00 AM to midnight at scheduled times and on request
  • Free train station pick-up shuttle from 4:00 AM to midnight
  • Train station shuttle on request
  • Free train station drop-off
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 10:00 AM for a fee: USD 5 to 15 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Elements
  • Elements

Family friendly

  • Free cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 11 meeting rooms
  • 24-hour business centre
  • 8,100 square feet of conference space
  • Computer station

Outdoors

  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night, plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 220 lb per pet)
  • Pets cannot be left unattended
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5.00 to 15.00 per person
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. Long-term renters welcome.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Earth City Airport West
Holiday Inn Airport West Earth City Hotel

Frequently asked questions

What is the cancellation policy at Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel?

Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel?

As of 15 Nov 2024, prices found for a 1-night stay for 2 adults at Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel on 24 Nov 2024 start from NZ$182.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel?

Yep, Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel has a free self car park.

Does Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel have a pool?

Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 10:00 PM.

Is Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel family-friendly?

You bet! With amenities such as laundry facilities and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel is a hit with families.

Does Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel serve breakfast?

Yep, cooked-to-order brekkie is available daily between 6:00 AM and 10:00 AM.

Is there a free airport shuttle available at Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel?

Yep, there's a free airport shuttle that runs from 4:00 AM - midnight on request.

Is there a bar or restaurant at Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel?

Dogs are welcome at Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel, with dog exercise areas on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 100 kg per pet.

Holiday Inn St. Louis Arpt West-Earth City, an IHG Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 383 out of 1000 reviews" "
Rating 8 - Good. 336 out of 1000 reviews" "
Rating 6 - Okay. 118 out of 1000 reviews" "
Rating 4 - Poor. 71 out of 1000 reviews" "
Rating 2 - Terrible. 92 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member I came in contact with was wonderful, friendly, and helpful
Stayed 1 night in Aug 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. Very clean. Room was absolutely fantastic and spacious.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Terell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing very nice and respectful the room was clean clean not just surface clean. I will definitely use this hotel for my future visits.
Stayed 2 nights in Aug 2024

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Pictures can be deceiving. I originally booked this hotel because I have stayed at another Holiday Inn Express within 5 miles of and was unable to find that one (changed ownership). I wish I would have found the new named one. This HIE is dated compared to many I have stayed in. The carpet around the ac was soaked. It was attended to the next day and they put a big fan on it to dry the carpet. I requested our room be changed and was told to check it the next day and if it's not dry, they would try to move us. The morning gal at the desk was super sweet and empathic to the situation. The evening gal, not so much. The restaurant was decent as we had breakfast there. Didn't spend much time in the room during our 4 night stay as we were out and about. I highly recommend finding a different HIE if that is the brand you want or a different property name.
Stayed 4 nights in Jul 2024

6/10 Okay

Kara

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There was only one elevator working which caused a long time to get to and from our room. The front desk staff wasn't very welcoming and when I called to get bedding for the pull out couch they put me on hold and never did pick up the call. I was on hold for 20 minutes and just gave up and went down there. The pull out couch mattress was flat and not comfortable at all. There were no sheets or blankets for it in the room either.
Stayed 1 night in Jul 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Date night
It was nice
Stayed 1 night in Jul 2024

6/10 Okay

Hannah, Germantown

Travelled with family
The property was relatively clean, in a safe area, easy to get to, and had reliable shuttle access to and from concert venue. Most Holiday Inn stays provide complimentary breakfast for kids, but this one considers all travelers “adults” for this purpose and so charged full price for breakfast for my 2 children. Breakfast was overpriced and pretty bad. My food was completely flavorless and cold, and one of my kids had the Belgian waffles which were undercooked and actually just raw dough inside. Service in hotel was fine but not great in the restaurant. Shuttle drivers to and from concert venue were awesome.
Stayed 1 night in Jul 2024

10/10 Excellent

Facundo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concert date
It was very nice and peaceful.... very clean and the staff was very professional.. being so close to riverport for a concert was very nice not having to drive and use the shuttle provided by the hotel was great
Stayed 1 night in Jul 2024

10/10 Excellent

Deana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, the waitress in the restaurant attached was fabulous, the only waitress but she was pleasant, friendly, and very efficient!
Stayed 1 night in Jul 2024

4/10 Poor

Eldret

Disliked: Cleanliness, property conditions & facilities
Bathroom was dirty upon our arrival to the room. Went to receptionist and was told “ housekeeping is gone for the day. They’ll be back tomorrow.” Nobody ever came to clean our room and I stayed three nights. The room smelled like smoke. Our sheets also had dried up blood on them.
Stayed 3 nights in Jul 2024

8/10 Good

Andrea

Stayed 1 night in Jul 2024

10/10 Excellent

Adriena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
The entire staff were superb. The room was super clean, Loved the suite.
Stayed 2 nights in May 2024

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing clean and friendly staff
Stayed 1 night in Jul 2024

8/10 Good

joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem we had was I told maid service we didn’t need room cleaned but wanted fresh towels but did not receive them
Stayed 2 nights in Jun 2024

10/10 Excellent

Molly

Stayed 2 nights in Jun 2024

10/10 Excellent

Chris, Maumelle

Stayed 1 night in Jun 2024

8/10 Good

Betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk Service was great . Older not so gentleman running the restaurant rude as we walked into restaurant thinking it was open due to door being opened . He rudely said cant you see the lights are off and we are closed . No apologize were closed.
Stayed 1 night in Jun 2024

10/10 Excellent

Montia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The cleanliness was great, the atmosphere was good as well. My only issues were front desk night shift employee she was in the middle of helping me and I am guessing she felt I was taking too long so she Said do you not have the money do you need me to cancel this transaction and i can take these other guests, as she had her hand on the credit card machine trying to cancel my transaction. I told her that wouldn't be necessary paid for the room and the only other thing was room didn't have a remote we had to wait until Saturday morning to get one. Katlyn I believe that was her name, went above and beyond to help remedy the situation, she was the only one for the morning shift so she couldn't get away from front desk the lobby attendant helped her to deliver the remote he had to come to our room more than once to locate the correct remote, excellent customer service and awesome team work, thank you so very much.
Stayed 2 nights in May 2024

4/10 Poor

Christina, maniago

Stayed 1 night in May 2024

2/10 Terrible

Christina

Travelled with family and small children
Disliked: Property conditions & facilities
Bathtub was dirty couldn’t take a shower and had bugs in the bed
Stayed 1 night in May 2024

6/10 Okay

Peyton

Liked: Staff & service, amenities, property conditions & facilities
Front desk attendant was amazing, stop requiring people over 21 to rent a room. Im 20 with no parents, i pay my taxes and almost didnt have a place to stay.
Stayed 1 night in May 2024

6/10 Okay

Kevin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024