Ratings based on 769 Verified Reviews
Real reviews from guests who’ve stayed
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Posted 3 Oct. 2024 on Expedia
Good food , friendly courteous staff … room clean … building site opposite .. spa not open .. good location
Comment from Hotel Management
19 Oct. 2024 by Guest Relations Manager, Hotel Management
Dear Antony,Thank you for your review and that you rated us so highly. We are pleased to know, that our members of staff made you fell welcome and cared for. Thank you for pointing out the excellent cleanliness in the room. We hope to welcome you back in the near future, and providing you with many more memorable memories.Kind RegardsViktoria ZammitGuest Relations Manager
by A verified traveller from Iver Heath
Posted 29 Sep. 2024 on Expedia
by A verified traveller
Posted 28 Sep. 2024 on Expedia
We stayed at the Hilton for a week. The initial room we were put in was on the ground floor by the pool but it didn’t feel private. We spoke to reception and they did change rooms the next day so were understandable on that.
There was plenty of option at the buffet for breakfast, lunch and dinner, though the food was quite hit and miss. Some times really nice, other times a bit average. The Hilton had a bistro restaurant though that was available and the food there was fantastic. Coffee was also perfect in the morning so I was pleased there was this alternative.
Staff were mostly friendly but took their jobs far too seriously at times. We had an all inclusive option and as part of that their policy allowed you to order two drinks at a time on the basis they’re both for you. Where we did that we’d go to our table but kept having staff come up and reminding us of their policy. Also in the bistro restaurant there was on staff member who did on occasions make our experience uncomfortable.
Good amenities with pools. We probably wouldn’t stay there again, but it was relatively a nice place to stay.
Comment from Hotel Management
19 Oct. 2024 by Guest Relations Manager, Hotel Management
Dear Timothy,Thank you for your review and kind feedback. We are delighted to read, that our Front Office team could accommodate you in regards to your room according to your requests and needs. Thank you for pointing out, at you enjoyed our kitchen in our a la carte restaurant the Ombre. We are sorry to hear, that at times our staff made you feel uncomfortable by reminding you of the policies of the hotel. Our policies should be explained only once, but there is no need to repeating them to the same clients, I will forward your feedback to the corresponding department for their attention and perusal.We hope you enjoyed your stay with us in general.Kind RegardsViktoria ZammitGuest Relations Manager
by A verified traveller
Posted 25 Sep. 2024 on Hotels
Great hotel, lovely friendly staff, there is a development on the sea front that never caused any issues. Reception staff found us a bigger room as the one we checked in first was a bit small. The breakfast choices were amazing and catered for every taste. Overall a great hotel with high standards that are expected from the Hilton group hotels
Comment from Hotel Management
27 Sep. 2024 by Guest Relations Manager, Hotel Management
Dear Jonathan,Thank you for your 10 out of 10 review. We are delighted, that our members of staff made you feel welcome and cared for. Thank you for mentioning our Front Office Team in such a positive way. We are delighted that our breakfast was completely to your liking. We are please that our standards lift up to your expectations, and hope to welcome you back soon, and providing you many more memorable memories.Kind RegardsViktoria ZammitGuest Relations Manager
by A verified traveller
Posted 18 Sep. 2024 on Expedia
Great location, comfortable rooms, friendly staff, fantastic facilities. Good food.
Comment from Hotel Management
21 Sep. 2024 by Guest Relations Manager, Hotel Management
Dear Teresa,Thank you very much for your review and that you rated us so highly. We are pleased that your room was hundred percent to your liking. We are delighted, that you pointed out our members of staff in such a positive way. Our kitchen met also your taste and expectations.We hope to welcome you back in the near future.Kind RegardsViktoria ZammitGuest Relations Manager
by A verified traveller
Posted 15 Sep. 2024 on Expedia
Comment from Hotel Management
21 Sep. 2024 by Guest Relations Manager, Hotel Management
Dear Vanessa,Thank you very much for your good rating. We are delighted you had a good stay with us at the DoubleTree by Hilton.We hope to welcome you back in the near future.Kind RegardsViktoria ZammitGuest Relations Manager
by A verified traveller
Posted 7 Sep. 2024 on Expedia
Nothing
Comment from Hotel Management
13 Sep. 2024 by Guest Relations Manager, Hotel Management
Dear Nellita,Thank you for your full marked review. We are delighted you enjoyed your stay with us to the fullest.We hope to welcome you back in the near future.Kind RegardsViktoria ZammitGuest Relations Manager
by A verified traveller
Posted 6 Sep. 2024 on Expedia
I loved this hotel even when it was the Dolmen . I am looking forward to when the spa and outdoor private beach club is ready next year . As I was disappointed this year that it was not finished . But overall the hotel is lovely ..
Comment from Hotel Management
13 Sep. 2024 by Guest Relations Manager, Hotel Management
Dear Denise,Thank you so much for your review and for rating us so highly. We are pleased to know, that you are a frequent visitor of our hotel. We would be delighted to welcome you back next year when our Beach Club is open and providing you with many more memorable experiences.Kind RegardsViktoria ZammitGuest Relations Manager
by A verified traveller
Posted 1 Sep. 2024 on Hotels
Super week at the end of August, staff were very helpful and responsive, breakfast and dining options were really good and pools were great. Room was excellent, although we didn't get the type we booked on the first night and had to move and we were disappointed that the beach club was a building site and spa not available either as this was one of the reasons for choosing the hotel and felt it was a bit of false advertising tbh. Nevertheless, stunning views, relaxing stay and despite the niggles would stay again when it was all sorted.
Comment from Hotel Management
13 Sep. 2024 by Guest Relations Manager, Hotel Management
Dear Richard,Thank you for your excellent feedback and that you enjoyed your stay with us to the fullest. We are pleased to know, that our members of staff made you feel welcome and cared for. Thank you for pointing out, that our breakfast and dinner options could lift up to your expectations. We are sorry to read, that you were not informed about our Beach Club and Spa, since all agencies were informed accordingly. We hope to welcome you back to our hotel in the near future, and providing you with many more memorable experiences.Kind RegardsViktoria ZammitGuest Relations Manager
by A verified traveller
Posted 28 Aug. 2024 on Hotels
An amazing hotel. All the staff were friendly and very helpful staff from the moment we arrived to leaving ten days later. We all enjoyed the daily activities ran by the animation team.
Parts of Malta does need a clean up and currently there is a lot of building work going on. Would be nice to return in a couple of years to see it all finished
Comment from Hotel Management
31 Aug. 2024 by Guest Relations Manager, Hotel Management
Dear Guests,Thank you so much for your review and for rating us so highly. We are pleased to know, that our staff members made you feel so welcome and cared for. Thank you for mentioning our animation team in such a positiv way.We are looking forward to welcome you back in the near future.Kind RegardsGuest Relations ManagerVicky Zammit