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Winter the Dolphins Beach Club, Ascend Hotel Collection

3.0 star property
On private beach with outdoor pool, near Sand Key Park

Photo gallery for Winter the Dolphins Beach Club, Ascend Hotel Collection

Private beach, white sand, beach cabanas, sun-loungers
Desk, blackout curtains, iron/ironing board, free cots/infant beds
Outdoor pool, pool umbrellas, pool loungers
Property amenity
Private beach, white sand, beach cabanas, sun-loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
The current price is NZ$346
includes taxes & fees
18 May - 19 May

Explore the area

Map
655 S Gulfview Blvd, Clearwater Beach, FL, 33767
  • Sand Key Park
    ‪4 min drive‬
  • Clearwater Marine Aquarium
    ‪5 min drive‬
  • Clearwater Beach
    ‪11 min drive‬
  • Tampa, FL (TPA-Tampa Intl.)
    ‪43 min drive‬

Room options

View all photos for 2 Queen Beds & 2 Twin Beds, Family Suite, Partial Ocean View, Accessible, No Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

2 Queen Beds & 2 Twin Beds, Family Suite, Partial Ocean View, Accessible, No Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LED TV
Blackout curtains
  • Partial ocean view
  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds and 2 Single Beds

View all photos for 2 Queen Beds, Poolside Room, Accessible, No Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

2 Queen Beds, Poolside Room, Accessible, No Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LED TV
Blackout curtains
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for 2 Queen Beds, Partial Ocean View, Accessible, No Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

2 Queen Beds, Partial Ocean View, Accessible, No Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LED TV
Blackout curtains
  • Partial ocean view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 King Bed, Partial Ocean View, Balcony, No Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

1 King Bed, Partial Ocean View, Balcony, No Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LED TV
Blackout curtains
  • Partial ocean view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed, Balcony, City View, No Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

1 King Bed, Balcony, City View, No Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LED TV
Blackout curtains
  • City view
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds, Partial Ocean View, Balcony, No Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

2 Queen Beds, Partial Ocean View, Balcony, No Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LED TV
Blackout curtains
  • Partial ocean view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for 1 King Bed, Patio, No View, No Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

1 King Bed, Patio, No View, No Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LED TV
Blackout curtains
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed, Patio, No View, Accessible, No Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

1 King Bed, Patio, No View, Accessible, No Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LED TV
Blackout curtains
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Queen Beds, Balcony, City View, No Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

2 Queen Beds, Balcony, City View, No Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LED TV
Blackout curtains
  • City view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for 2 Queen Beds & 2 Twin Beds, Family Suite, Partial Ocean View, No Smoking

Desk, blackout curtains, iron/ironing board, free cots/infant beds

2 Queen Beds & 2 Twin Beds, Family Suite, Partial Ocean View, No Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Fridge
LED TV
Blackout curtains
  • Partial ocean view
  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds and 2 Single Beds

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About the area

Clearwater Beach

Winter the Dolphins Beach Club, Ascend Hotel Collection places you steps from St. Petersburg - Clearwater Beaches and within a 10-minute stroll of Beach Walk. Highlights at this beachfront hotel include 2 restaurants, a private beach and an outdoor swimming pool. .The restaurant, Cabanas Coastal Grill, serves seafood and is open for breakfast, brunch, lunch and dinner. The hotel's own lounge bar and beach bar are nice places to enjoy a drink. Spend the day at the beach where you'll find cabanas, and enjoy the on-site pool loungers. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning cooked-to-order breakfast is served between 8:00 AM and 11:00 AM. There's also the convenience of self parking. .Attractions within a 30-minute walk of this Clearwater Beach hotel include Pier 60 Park and Clearwater Beach.

What's nearby

  • St. Petersburg - Clearwater Beaches - 1 min walk - 0.1 km
  • Pier 60 Park - 16 min walk - 1.4 km
  • Sand Key Park - 4 min drive - 2.4 km
  • Clearwater Marine Aquarium - 5 min drive - 3.1 km
  • Clearwater Beach - 11 min drive - 2.1 km

Getting around

  • Tampa, FL (TPA-Tampa Intl.) - 43 min drive

Restaurants

  • ‪Marina Cantina - ‬18 min walk
  • ‪Shephard's Beach Resort - ‬3 min walk
  • ‪Crabby's Beachwalk Bar & Grill - ‬10 min walk
  • ‪Frenchys South Beach Cafe - ‬10 min walk
  • ‪Badfins Food + Brew - ‬13 min walk

About this property

Winter the Dolphins Beach Club, Ascend Hotel Collection

On private beach with outdoor pool, near Sand Key Park
Simply walk outside to feel the sun on your face at the white sand beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers.

There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Clearwater Beach hotel.

  • 1 building
  • 91 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
Winter the Dolphins Beach Club, Ascend Hotel Collection offers 91 accommodations with coffee/tea makers and a hairdryer. Rooms open to balconies or patios. 48-inch LED televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, and complimentary toiletries.

This Clearwater Beach hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English

Similar properties

Exterior

Hilton Clearwater Beach Resort & Spa

  • On private beach
  • Pool
  • Spa
  • Free WiFi
4.0 out of 5, Very good, 1,822 reviews
The price is NZ$541
includes taxes & fees
4 May - 5 May
Hilton Clearwater Beach Resort & Spa

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 25 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: USD 8 to 20 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • Coffee and tea in common areas

Restaurants on site

  • Cabanas Beachside Bar
  • Cabanas Coastal Grill

Things to do

  • Outdoor pool

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 48-inch LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 10.65 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach towels

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8.00 to 20.00 per person
  • Covered self-parking fee: USD 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, Discover, Diners Club and Carte Blanche. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quality Beach
Quality Hotel Beach
Quality Hotel Beach Resort Clearwater Beach
Quality Hotel Beach Resort
Quality Beach Clearwater Beach
Quality Hotel Resort
Quality Clearwater Beach
Quality Hotel on the Beach
Quality Hotel Clearwater Beach Resort
Winter the Dolphins Beach Club, Ascend Hotel Collection Hotel

Frequently asked questions

What is the cancellation policy at Winter the Dolphins Beach Club, Ascend Hotel Collection?

Winter the Dolphins Beach Club, Ascend Hotel Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Winter the Dolphins Beach Club, Ascend Hotel Collection?

As of 18 Apr 2025, prices found for a 1-night stay for 2 adults at Winter the Dolphins Beach Club, Ascend Hotel Collection on 18 May 2025 start from NZ$328.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Winter the Dolphins Beach Club, Ascend Hotel Collection?

Yep, Winter the Dolphins Beach Club, Ascend Hotel Collection has a covered self car park for USD 25 per day. Onsite parking is limited.

Are there any beaches close to Winter the Dolphins Beach Club, Ascend Hotel Collection?

Yep, Winter the Dolphins Beach Club, Ascend Hotel Collection is on St. Petersburg - Clearwater Beaches, which hotel guests give top marks. Fun beach activities include snorkelling, windsurfing and sailing. You can also find boat tours.

Does Winter the Dolphins Beach Club, Ascend Hotel Collection have a pool?

Yep, and guests love it! Winter the Dolphins Beach Club, Ascend Hotel Collection has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Winter the Dolphins Beach Club, Ascend Hotel Collection?

Winter the Dolphins Beach Club, Ascend Hotel Collection features a private beach, an outdoor pool and 2 restaurants.

What makes Winter the Dolphins Beach Club, Ascend Hotel Collection a romantic place to stay?

Beachfront dining and a private beach, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Winter the Dolphins Beach Club, Ascend Hotel Collection.

Is Winter the Dolphins Beach Club, Ascend Hotel Collection family-friendly?

You bet! With amenities such as children's meals and a private beach, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Winter the Dolphins Beach Club, Ascend Hotel Collection is a hit with families.

Does Winter the Dolphins Beach Club, Ascend Hotel Collection serve breakfast?

Sure does, cooked-to-order breakfast is offered daily from 8:00 AM to 11:00 AM.

Is there a free airport shuttle available at Winter the Dolphins Beach Club, Ascend Hotel Collection?

No, Winter the Dolphins Beach Club, Ascend Hotel Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Winter the Dolphins Beach Club, Ascend Hotel Collection?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Winter the Dolphins Beach Club, Ascend Hotel Collection?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Winter the Dolphins Beach Club, Ascend Hotel Collection?

No, only service animals are allowed.

Winter the Dolphins Beach Club, Ascend Hotel Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 531 out of 1003 reviews
Rating 8 - Good. 285 out of 1003 reviews
Rating 6 - Okay. 97 out of 1003 reviews
Rating 4 - Poor. 49 out of 1003 reviews
Rating 2 - Terrible. 41 out of 1003 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kelsia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for only one night, but the property was under construction due to previous hurricane, so there was areas that were off limits or somewhat dirty due to the work, but that is to be expected with renovations. The staff were great and prompt when we asked for extra blankets and our room was clean with every thing working as it should! We would definitely stay here again, good price for the quailty.
Stayed 1 night in Jan 2025

10/10 Excellent

Igor

Stayed 3 nights in Jan 2025

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised. We really enjoyed the onsite cafe. Food and service was excellent. We ate lunch all 4 days of our stay. Friendly, helpful staff.
Stayed 4 nights in Dec 2024

8/10 Good

Chelsea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay. Sucked that the pool opened right when we were leaving. Definitely can tell it’s an older building. Staff was very friendly and it was convenient that a restaurant as well as store was right across the street. I’m sure in warmer weather it’s even better. Didn’t really understand charging for beach chairs when no one was there, but it was cold so we didn’t use them anyways.
Stayed 3 nights in Jan 2025

6/10 Okay

Robert

Travelled with partner
Disliked: Amenities, property conditions & facilities
One key did not work. Room smelt terrible of Bleach. Also added a charge for parking. The place new a face lift in order to get those rates
Stayed 1 night in Jan 2025

4/10 Poor

Lillie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Sandra

Stayed 3 nights in Jan 2025

10/10 Excellent

Catlin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good choice for Clearwater Beach

Very friendly staff. We enjoyed our stay here.
Stayed 3 nights in Jan 2025

6/10 Okay

ANGEL

Liked: Cleanliness
Disliked: Staff & service

Need a much friendly person at Front Desk AM

Stayed 1 night in Jan 2025

10/10 Excellent

tracy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beach is some of the best in Clearwater. Nice heated pool. Great pool towels, overall excellent value. Some neighboring hotels have music at night, that can be heard a bit little indoors.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mariko

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay on a mom and 4 year old daughter beach trip. Everything was easy, the pool and beach areas were delightful, and good food options within walking distance. Also walkable to the nicer and broader expanse of the beach further north, though the smaller beach in front of the property is calm and perfect for kids.
Stayed 2 nights in Dec 2024

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the beach chair guy!
Stayed 1 night in Jan 2025

6/10 Okay

brandow

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
new yeaRS EVE COMPUTER CRASHED COULDNT GET IN ROOMS AT 1AM ELEVATOR WAS SHOT
Stayed 2 nights in Dec 2024

10/10 Excellent

jonathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awesome. We came in for New years Eve Fireworks, (Highly recommended), and knew there were hurricane damages as we live 40 miles north of here. This place way exceeded my expectations. Everything was great, construction WAS NOT AN ISSUE, I watched the sunset from room 405 and the NYE Fireworks directly in front of the Hotel. We will be back next year and many more after that!!
Stayed 1 night in Dec 2024

8/10 Good

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Winter the Dolphin

We had an over all good stay. Staff were very nice and helpful. They only have house keepers every other day and we had to ask twice to get our floor cleaned but in never happened for the 5 nights we were there. The hard tile floor was very dirty. Our feet and socks were black. Besides that everything else was clean and comfortable.
Stayed 5 nights in Dec 2024

2/10 Terrible

Andrew

Stayed 3 nights in Dec 2024

10/10 Excellent

Dmitry, Niagara Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel. Good to have a private beach. Nice restaurant. Short walk to the public beach and pier 60. Quiet area. There is a convenience store and a cafe across the street
Stayed 5 nights in Dec 2024

2/10 Terrible

Aniruddha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I must say this is probably the worst hotel I stay in last 20 years. This is certainly worse than Motel 6 or Super 8. I am eager to know on that basis 4* rating has been awarded for this property. It asked for extra parking charge. In total I paid nearly $250 for one night stay without breakfast. It's a simple money extortion, exploiting holiday rush. I squarely blame Expedia for promoting this property with such exorbotant rates. This hotel lacks basic facility, room is extremely small, furnitures are of poor quality, cramped elevator. I never seen such a small sized bathroom in the US. If there is an option I would rather rate this property in negative number. I am extremely disappointed and disgusted. It really spoiled our family stay in clearwater beach.
Stayed 1 night in Dec 2024

10/10 Excellent

Vidmantas

Stayed 5 nights in Dec 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

4/10 Poor

jennifer, melbourne

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Construction going on right outside the building. Very loud. Housekeeping went in room qhen told not to.
Stayed 2 nights in Dec 2024

4/10 Poor

Venugopal

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It’s expensive. Not worth it . It’s an average hotel . It’s under construction. I expected lot better for the money I paid . Parking also expensive compared to near by parking lots
Stayed 2 nights in Dec 2024

2/10 Terrible

Kelli, Nampa

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We had a group of 7 ladies from Idaho headed out of Tampa for a cruise & stayed at this hotel. We booked our rooms in April & upon arriving in November we found out our two queen, two twin family suite had been given to someone else. We paid $751.45 for 2 nights. When the front desk told us they moved us to a 2 double bed room we explained that wasn't going to work, that didn't give each person in our room a bed to sleep on & we paid for a family suite not a double room. She said she was sorry but that's what she had. I asked if she had a manager available. She said she did & went and spoke to the manager that was about 5 steps away. She came out and said "I've got great news we will comp your parking". I told her that wasn't going to work we still wouldn't have a bed for each person & we ubered from Tampa airport. She then went back to the Manager & came back & told us she could give us a full refund if we didn't want our Double bed room. After looking around and everything being full I said, that's not an option. She went back to the Manager for the third time and came back with what she said was her final offer, a double room with a soft couch. I asked her if they were going to change our price and she had to go back to her manager and see. We had looked up the price & the double rooms were $179 a night we paid $339 a night for the suite. They told me they would credit me back half. Lied to again. I received $276 back. which means we paid $475 for a double
Stayed 2 nights in Nov 2024

10/10 Excellent

Danielle

Stayed 2 nights in Nov 2024

4/10 Poor

jeanette

Travelled with family
Disliked: Amenities, property conditions & facilities
Construction all around us but was not told about it before arrival. Entrance to parking garage was so tight sometimes had to back up to enter. Staff was very friendly and helpful.
Stayed 7 nights in Dec 2024