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The Westin St. Thomas Beach Resort & Spa

4.5 star property
Luxury resort on the beach, with 3 outdoor pools

Photo gallery for The Westin St. Thomas Beach Resort & Spa

2 bars/lounges, swim-up bar, poolside bar, beach bar
View from property
Exterior
On the beach, white sand, beach cabanas, beach towels
View from property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Breakfast available
  • Room service
The current price is NZ$1,267
includes taxes & fees
29 Apr - 30 Apr

Explore the area

Map
5 Estate Bakkeroe, Po Box 7100, St. Thomas, St. Thomas, 00802
  • Havensight Mall
    ‪4 min drive‬
  • Bolongo Bay
    ‪6 min drive‬
  • Magens Bay Beach
    ‪19 min drive‬
  • St. Thomas (STT-Cyril E. King)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Non Smoking (View)

Suite, 1 Bedroom, Non Smoking (View) | Living room

Suite, 1 Bedroom, Non Smoking (View)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2022
Sofa bed - queen
Blackout curtains
  • 65 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Balcony)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2022
Tempur-Pedic bed
Premium bedding
Blackout curtains
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Garden View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2022
Sofa bed - queen
Blackout curtains
Tempur-Pedic bed
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2022
Sofa bed - queen
Blackout curtains
Tempur-Pedic bed
  • 33 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Non Smoking, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2022
Sofa bed - queen
Blackout curtains
Tempur-Pedic bed
  • 33 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2022
Sofa bed - queen
Blackout curtains
Tempur-Pedic bed
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View (Terrace)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking, Ocean View (Terrace)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Renovated in 2022
Sofa bed - queen
Blackout curtains
Tempur-Pedic bed
Premium bedding
  • 35 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony (View)

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Balcony (View)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2022
Sofa bed - queen
Blackout curtains
  • 58 sq m
  • Partial ocean view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Terrace)

Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Terrace)

Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View (Terrace)

Highlights

Air conditioning
Connecting rooms available
Smart TV
Renovated in 2022
Sofa bed - king
Blackout curtains
Tempur-Pedic bed
Premium bedding
  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Partial Ocean View

Room, 2 Queen Beds, Non Smoking, Partial Ocean View

Room, 2 Queen Beds, Non Smoking, Partial Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2022
Tempur-Pedic bed
Premium bedding
Blackout curtains
  • 33 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony

Suite, 1 Bedroom, Non Smoking, Balcony

Suite, 1 Bedroom, Non Smoking, Balcony

Highlights

Air conditioning
Connecting rooms available
Smart TV
Renovated in 2022
Sofa bed - double
Blackout curtains
Tempur-Pedic bed
Premium bedding
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

About the area

Charlotte Amalie

A luxury stay in St. Thomas awaits you at The Westin St. Thomas Beach Resort & Spa. Within steps you'll find Frenchman's Bay and Pacquereau Bay. Highlights at this beachfront resort include 3 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Heavenly Spa can include deep-tissue massages and hot stone massages. The restaurant, Luna Mar, serves Mediterranean cuisine and is open for lunch and dinner. Edge Bar is the resort's own bar, serving drinks along with lunch and light fare. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and sauna. 9500 square feet (883 square metres) of event facilities include 14 meeting rooms and conference space. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and free babysitting. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 20-minute drive of this 4.5-property class St. Thomas resort include Bolongo Bay and Magens Bay Beach.
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What's nearby

  • Frenchman's Bay - 1 min walk - 0.0 km
  • Havensight Mall - 4 min drive - 2.3 km
  • Yacht Haven Grande Marina - 4 min drive - 2.8 km
  • Bolongo Bay - 6 min drive - 4.2 km
  • Magens Bay Beach - 19 min drive - 9.1 km

Getting around

  • St. Thomas (STT-Cyril E. King) - 20 min drive

Restaurants

  • ‪The Tap & Still - ‬3 min drive
  • ‪The Smoking Rooster - ‬3 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Wendy’s - ‬3 min drive
  • ‪Limetree Beach Pool Bar - ‬5 min drive

About this property

The Westin St. Thomas Beach Resort & Spa

Luxury resort on the beach, with 3 outdoor pools
The Westin St. Thomas Beach Resort & Spa offers its guests a full-service spa, 3 outdoor swimming pools, a health club, and a sauna. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces.

Event space at this resort measures 9500 square feet (883 square metres) and includes conference space. Spa services, gift shops/newsstands, and concierge services are also featured at the luxury The Westin St. Thomas Beach Resort & Spa. An airport shuttle during limited hours is available for a fee. For a fee, parking is available. A complete renovation of The Westin St. Thomas Beach Resort & Spa was completed in December 2022.

Smoking is allowed in designated areas at this 4.5-star St. Thomas resort.

  • 394 guestrooms or units
  • 8 levels
  • 3 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 9500 sq ft of conference space
  • 883 sq. m of conference space
  • Built in 1973
  • Childcare (free)
  • Supervised kids' activities (surcharge)
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
The Westin St. Thomas Beach Resort & Spa offers 394 accommodations, which are accessible via exterior corridors and feature a safe and coffee/tea makers. Tempur-Pedic beds feature premium bedding. 65-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

This St. Thomas resort provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and change of towels can be requested.

Heavenly Spa has 12 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages and sports massages. The spa is open daily.

Languages

English

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  • Parking included
  • Free WiFi
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The price is NZ$707
includes taxes & fees
1 Apr - 2 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6:00 AM to 10:00 PM
  • Valet parking on site (USD 35 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 34 for adults and USD 34 for children
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Edge Bar
  • Frenchman's Roast
  • Luna Mar
  • Shorebird
  • Sugarfin

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Full-service spa
  • Health club
  • Kayaking
  • Sailing
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 3 outdoor pools
  • Cot (surcharge)
  • Free babysitting
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 14 meeting rooms
  • 9,500 square feet of conference space

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Dock
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool umbrellas

Full-service spa

  • 12 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Grab bar near toilet
  • Lift (122 centimetre wide door)
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (107 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40.00 per stay.
  • Cots (infant beds) are available for USD 35.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 86.25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 34 for adults and from USD 34 for children
  • Airport shuttle fee: USD 42 per person (one-way)
  • Airport shuttle fee per child: USD 42 (one-way)
  • Valet parking fee: USD 35 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 35.0 per night
  • Rollaway bed fee: USD 40.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Marriott Frenchman's Reef Morning Star Beach Resort St. Thomas
Marriott Frenchman's Reef Morning Star Beach Resort
The Westin St Thomas & Spa
The Westin St. Thomas Beach Resort & Spa Resort
The Westin Beach Resort Spa at Frenchman's Reef
The Westin St. Thomas Beach Resort & Spa St. Thomas
The Westin St. Thomas Beach Resort & Spa Resort St. Thomas

Frequently asked questions

What is the cancellation policy at The Westin St. Thomas Beach Resort & Spa?

The Westin St. Thomas Beach Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin St. Thomas Beach Resort & Spa?

As of 31 Mar 2025, prices found for a 1-night stay for 2 adults at The Westin St. Thomas Beach Resort & Spa on 29 Apr 2025 start from NZ$1,116.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin St. Thomas Beach Resort & Spa?

Yep, The Westin St. Thomas Beach Resort & Spa has valet parking for USD 35 per day.

Are there any beaches close to The Westin St. Thomas Beach Resort & Spa?

Yep, The Westin St. Thomas Beach Resort & Spa is a short 1-minute walk from Morningstar Beach. Fun beach activities include snorkelling, scuba diving and kayaking.

Is there a spa on site at The Westin St. Thomas Beach Resort & Spa?

Yep, Heavenly Spa is available for guests. You'll enjoy services like prenatal massages.

Does The Westin St. Thomas Beach Resort & Spa have a pool?

The Westin St. Thomas Beach Resort & Spa has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at The Westin St. Thomas Beach Resort & Spa?

The Westin St. Thomas Beach Resort & Spa features 3 outdoor pools, a full-service spa and a health club. All guestrooms come with Tempur-Pedic beds and premium bedding.

What makes The Westin St. Thomas Beach Resort & Spa a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as rainfall showerheads and comfy beds in the guestrooms, help set the scene for a romantic weekend at The Westin St. Thomas Beach Resort & Spa.

Is The Westin St. Thomas Beach Resort & Spa family-friendly?

You bet! With amenities such as free babysitting and 3 outdoor pools, as well as cots/infant beds in the guestrooms, it's no surprise that The Westin St. Thomas Beach Resort & Spa is a hit with families.

Does The Westin St. Thomas Beach Resort & Spa serve breakfast?

Yeah, buffet brekkie is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at The Westin St. Thomas Beach Resort & Spa?

No, but there's an airport shuttle that runs from 6:00 AM - 10:00 PM for a fee.

Is there a bar or restaurant at The Westin St. Thomas Beach Resort & Spa?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin St. Thomas Beach Resort & Spa?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

The Westin St. Thomas Beach Resort & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 545 out of 1218 reviews
Rating 8 - Good. 329 out of 1218 reviews
Rating 6 - Okay. 194 out of 1218 reviews
Rating 4 - Poor. 81 out of 1218 reviews
Rating 2 - Terrible. 69 out of 1218 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Vereda

Liked: Cleanliness, property conditions & facilities
The property was beautiful. The views were amazing.
Stayed 4 nights in Sep 2024

10/10 Excellent

Dominique

Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Tess W

Liked: Cleanliness, staff & service, property conditions & facilities
Up until the last few days of our stay I would have given every category 5 stars
Stayed 6 nights in Dec 2024

6/10 Okay

Erica Lyn

Travelled with partner
Liked: Property conditions & facilities
I really wanted to love my stay here but unfortunately it was extremely inconsistent. Staff was either extremely friendly or extremely rude. Check-in is a nightmare, the “wellness” messaging is not aligned to reality. There is one weekly yoga class & barely any other options especially on the weekends. The resort itself is beautiful. Dining- I would dine elsewhere. Every single meal there were substitutions that were undisclosed (some examples, bacon & egg sandwich, bacon was subbed for Arugula… yuca fries subbed for regular fries, bbq sauce for honey mustard) you never knew what you were gonna get. Overall price value is not there. Beautiful resort but not a relaxing stay with so many inconsistencies & disappointments & wait times for food - lunch & dinner always waited over an hour before an appetizer was served.
Stayed 3 nights in Dec 2024

10/10 Excellent

Sherif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Dhanashree

Liked: Cleanliness, staff & service, property conditions & facilities
An excellent property.
Stayed 3 nights in Dec 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful but expensive. No hotel entertainment day or night. Room was clean. The resort fee per night was something I felt is excessive since you're not really getting anything for it other than the same amenities you book with the room and the rooms aren't nothing special for the price per night. The local taxi drivers tell you more of what you can do then the guest service. The food was good, expensive.Everything is a taxi ride.
Stayed 8 nights in Dec 2024

4/10 Poor

Jordan, BOYNTON BEACH

Disliked: Cleanliness, staff & service, property conditions & facilities
Already wrote a review. Our experience was not the same from last year and like I said I was told the hotel is under a new management and it definitely shows.
Stayed 5 nights in Dec 2024

4/10 Poor

Jordan, BOYNTON BEACH

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Westin last year and had an amazing time which is why we returned again this Christmas but there were some significant differences between our trip last year and this one. Couldn't get anyone to clean the room and bring towels and then they are knocking at my door at 8am to clean my room. $10 bottles of water which is fine but no ice and no ice buckets and the last day we were there there was no where to sit on the beach and they ran out of towels. The kayaks were only able to be taken out rarely and most of them were broken as well as the catamarans. The people just seemed like they didn't want to work or even be at work. Last year everything was " yes, my pleasure " and this year everything was "no". I was told I would get a room upgrade but would have to vacate the room in three days. Also the area of the beach that we hung out at last year is not accessible to Westin guests and buoy hose people only and meanwhile there was almost no one sitting there the majority of the trip until the last day. I was told several times that the hotel in now under new management and it shows. Very disappointing

2/10 Terrible

Valerie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Lamont Cortez

Stayed 3 nights in Dec 2024

8/10 Good

Kadie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was welcoming and the views were incredible.
Stayed 4 nights in Dec 2024

6/10 Okay

Joseph Nathan

Liked: Cleanliness, staff & service, amenities
Dining was limited and mediocre at best, not worth the prices.
Stayed 7 nights in Dec 2024

10/10 Excellent

kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

george

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 5 nights in Aug 2024

10/10 Excellent

Katie

Stayed 4 nights in Dec 2024

8/10 Good

Dario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Dawn

Travelled with group
Liked: Amenities
Fabulous stay
Stayed 3 nights in Dec 2024

10/10 Excellent

Khadijah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was everything we expected and more ! They did charge us 600 dollars for incidentals which was pretty fishy but overall great stay
Stayed 3 nights in Dec 2024

4/10 Poor

Norman

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
As a wedding officiant specializing in destination weddings, I initially planned to recommend this resort to my couples. However, due to the poor customer service, lack of amenities, and mismanagement, this will no longer be an option. I stayed at the Westin Beach Resort & Spa at Frenchman's Reef in St. Thomas, and unfortunately, my experience was far below expectations. From operational inefficiencies to billing errors, this stay was riddled with issues that severely impacted my visit. To start, there were just 13 irons available for the entire resort, with no time limits for usage. This level of unpreparedness is unacceptable for a resort of this caliber. Additionally, the resort charged me for a second reservation I never made, labeling my original Expedia reservation as a "no-show." This double charge required me to attempt to seek a refund from Expedia rather than the resort taking accountability. The comparison in pricing between Expedia's price and the resort's price was $1,000 difference, which the resort's price was more. The Wi-Fi went down resort-wide for more than 3 hours (December 11, 2024), with no communication or alternatives offered. Representatives were unhelpful and refused to provide any form of compensation. Due to me mentioning it during my complaint, the resort offered me $100 compensation, which shows that they could've refunded me for the resort fees they charged.
Stayed 5 nights in Dec 2024

10/10 Excellent

Dolly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay here with our extended family during our yearly family vacation. It is conveniently located near shopping just a few minutes away by car. Easy to get a taxi to go anywhere around the island. Staff was friendly and helpful. The amenities could not be beat. The pools and restaurants were A . The entertainment was excellent. Family friendly all around with children's activities daily. The beds and room were very comfortable and quiet. We had a partial view of the ocean, though it was obstructed very little by the swaying palm trees, which was still a wonderful view out of our room. Would love to go back again soon.
Stayed 5 nights in Aug 2024

6/10 Okay

Dionne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

6/10 Okay

Sheldon, St Georges

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great facilities and room. Bar and Service areas seemed understaffed. F&B extremely slow and food often arrived cold.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Dec 2024