8/10 Good
Connie
Travelled with family
23 Jul 2024
Liked: Cleanliness, amenities, property conditions & facilities
While everyone was nice enough, the staff seemed to not have much, if any, training in hospitality or customer service. There was a confusing check-in, as the front desk said we could park under our building, where we'd find luggage carts. Under the building was an open area with no other vehicles parked, and it looked to be used for storage. No luggage carts, but they'd be useless, since there was no elevator. We ultimately parked in the outside spaces. Also, we saw the '8-10 stairs' warning; however, it didn't mention 'per floor'. On the second floor, we had to climb three flights of the '8-10 stairs', dragging up our luggage (a staff member did come to help, upon request). There were signs posted that bear and moose may wander through, when we were sitting on a bench outside, we did have a bear 'wander through', on its way to the dumpsters, effectively halting any attempt to enjoy the grounds. I was nervous for children, who often walked across the grounds unaccompanied, and at night. When the 2 reading lights over the bed, plus 2 lights over the side tables didn't work, maintenance came, but was unfamiliar with it all. The guy did notice the wires behind the bed, and I figured to plug them in. As for the side lights, there was a switch behind the TV that I also found on my own. There was no soap provided for the washing sink or shower, and the clerk pulled out a bottle of dish soap. We finally were able to communicate that it was bar soap we needed.
Connie
Stayed 2 nights in Jul 2024
