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The Upper House

4.0 star property
Upscale eco-certified hotel near World of Wedgwood

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Photo gallery for The Upper House

Lobby sitting area
Exterior
Exterior
Executive Double Room
Front of property - evening/night
Reviews
9.4

Exceptional

Popular amenities

  • Restaurant
  • Breakfast included
  • Parking included
    Parking includedParking included
  • Free WiFi
    Free WiFiFree WiFi
  • Bar
    BarBar
  • Room service
    Room serviceRoom service

Explore the area

Map
The Upper House, The Green, Stoke-on-Trent, England, ST12 9AE
  • Popular LocationWorld of Wedgwood5 min drive
  • Popular LocationTrentham Monkey Forest6 min drive
  • Popular LocationTrentham Gardens14 min drive
  • AirportBirmingham (BHX)64 min drive

Room options

View all photos for Classic Triple Room

Classic Triple Room

Classic Triple Room

Highlights

Heating
Flat-screen TV
Shower/bath combination
Hairdryer
Electric kettle
Coffee/tea maker
Iron/ironing board
Daily housekeeping
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

Highlights

Heating
Flat-screen TV
Bathrobes
Private bathroom
Shower/bath combination
Hairdryer
Electric kettle
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double or Twin Room

Executive Double or Twin Room

Executive Double or Twin Room

Highlights

Heating
Flat-screen TV
Bathrobes
Private bathroom
Shower/bath combination
Hairdryer
Electric kettle
Coffee/tea maker
  • Sleeps 3
  • 2 Single Beds OR 1 King Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

Highlights

Heating
Flat-screen TV
Separate bedroom
Hairdryer
Shower/bath combination
Bathrobes
Electric kettle
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Heating
Flat-screen TV
Shower/bath combination
Hairdryer
Electric kettle
Coffee/tea maker
Iron/ironing board
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room with Bath

Iron/ironing board, free WiFi

Double Room with Bath

Highlights

Heating
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
Coffee/tea maker
Iron/ironing board
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Heating
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
Coffee/tea maker
Iron/ironing board
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Double Room Single Use

Standard Double Room Single Use

Standard Double Room Single Use

Highlights

Heating
Flat-screen TV
Hairdryer
Shower/bath combination
Private bathroom
Electric kettle
Coffee/tea maker
Iron/ironing board
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

Highlights

Heating
Flat-screen TV
Shower/bath combination
Hairdryer
Electric kettle
Coffee/tea maker
Iron/ironing board
Daily housekeeping
  • Sleeps 2
  • 1 King Bed

Similar properties

Room
Stone House Hotel
Pool
Parking included
Free WiFi
Restaurant
4.0 out of 5, Very good, (745)
The price is NZ$290
for 1 night
includes taxes & fees
20 Jul - 21 Jul
Stone House Hotel

About the area

Stoke-on-Trent

At The Upper House you'll be 2.5 km (1.6 mi) from World of Wedgwood and 3.7 km (2.3 mi) from Trentham Monkey Forest. Highlights at this eco-friendly hotel include free cooked-to-order breakfast, a restaurant and free self-parking. .The restaurant, ., is open for breakfast, lunch and dinner. . is the hotel's own bar, serving drinks along with brunch and lunch. Added amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning free breakfast is served. .Places within a 15-minute drive of this 4-property class Stoke-on-Trent hotel include Fenton Manor Sports Complex and Royal Stoke University Hospital.

What's nearby

  • World of Wedgwood - 5 min drive
  • Trentham Monkey Forest - 6 min drive
  • Fenton Manor Sports Complex - 11 min drive
  • Staffordshire University - 14 min drive
  • Trentham Gardens - 14 min drive

Getting around

  • Stone Station - 13 min drive
  • Manchester Airport (MAN) - 56 min drive

Restaurants

  • ‪The Trentham Estate - ‬7 min drive
  • ‪Trentham Craft Bar - ‬8 min drive
  • ‪Gables - ‬5 min drive
  • ‪The Lakeside - ‬15 min drive
  • ‪Hem Heath - ‬7 min drive

About this property

The Upper House

Upscale eco-certified hotel near World of Wedgwood
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

There are 3 meeting rooms available. The eco-certified The Upper House also features a terrace, a garden, and a picnic area. Self parking is free.

This 4-star Stoke-on-Trent hotel is smoke free.

  • 24 guestrooms or units
  • Cooked-to-order breakfast (free)
  • Deli
  • Charging station for electric cars
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Upper House offers 24 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This Stoke-on-Trent hotel provides complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • .
  • .

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service

Business services

  • 3 meeting rooms
  • Conference space

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5 AM
Early check-in subject to availability
Early check-in fee: GBP 20.00
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: GBP 20.00 (subject to availability)
  • Rollaway bed fee: GBP 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Upper House Hotel Stoke-on-Trent
Upper House Stoke-on-Trent
The Upper House Hotel
The Upper House Stoke-on-Trent
The Upper House Hotel Stoke-on-Trent

Frequently asked questions

What is the cancellation policy at The Upper House?

The Upper House offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Upper House?

As of 6 Jul 2024, prices found for a 1-night stay for 2 adults at The Upper House on 7 Jul 2024 start from NZ$218.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Upper House?

Yep, The Upper House has a free self car park.

Does The Upper House serve breakfast?

Yep, complimentary cooked-to-order brekkie is served daily from 7:00 AM to 9:30 AM.

Is there a free airport shuttle available at The Upper House?

No, The Upper House does not offer an airport shuttle service.

Is there a bar or restaurant at The Upper House?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at The Upper House?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Upper House?

No, only service animals are allowed.

The Upper House Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 145 out of 206 reviews" "
Rating 8 - Good. 51 out of 206 reviews" "
Rating 6 - Okay. 6 out of 206 reviews" "
Rating 4 - Poor. 3 out of 206 reviews" "
Rating 2 - Terrible. 1 out of 206 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding
Great night quick friendly checkin .We were attending a wedding lovely buffet great breakfast .The room cosy clean comfy bed bathroom great love a walk in shower. Great stay
Stayed 1 night in Mar 2024

10/10 Excellent

Donna

Stayed 2 nights in Apr 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
Lovely place and great staff. Dinner was excellent, highly recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

rob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous country Hotel with absolutely amazing helpful friendly staff , fantastic food could not recommend highly enough
Stayed 3 nights in Mar 2024

10/10 Excellent

Susan

Travelled with family
Stayed 1 night in Feb 2024

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Heidi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Location was beautiful, grounds and house clean and very welcoming and friendly. Food was amazing. Couldn’t ask for more. Will definitely return.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Just amazing and not our first time.
Stayed 1 night in Jan 2024

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Valerie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
First time we have stayed here and it was really lovely, great ambiance and food. We will be back
Stayed 1 night in Dec 2023

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Last minute business trip. Found this place local to where i needed to be. Lovely setting and and a great location. A very warm welcome. Food and service was excellent. Room well equiped and comfortable. Was advised that there was a wedding celebration on during my stay, but this did not impact me in the slightest. Overal a great little find and will be back at next opportunity.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay break away.
A short break for a birthday weekend. Very comfortable stay. Lovely surroundings and friendly staff. Only ate breakfast during our stay and this was very nice. Value for money.
Stayed 1 night in Nov 2023

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surpassed our expectations 10/10
Loved it! Accommodation spacious, clean and modern. Beautiful grounds, tasty food, cosy lounge and fantastic staff/service! Thank you 😊
Stayed 1 night in Oct 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, quiet comfortable lounge. Easy parking. Good all round service
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upper House visit
Stayed for 3 nights at the Upper House in a double room. This was our second stay at the hotel. We were visiting the British Ceramics Biennial and the hotel is in a good position near Wedgewood to visit the museum and to get to the other exhibitions in Stoke itself. The hotel is in a delightful position outside Stoke near countryside providing excellent walks. It is walkable to the Wedgewood museum. It is also a short drive to Trentham Gardens. The room was comfortable and the food good (breakfast and evening meals). In particular the service by the hotel staff was excellent and very helpful. In particular the dining room staff were excellent - nothing was too much trouble. We would recommend this hotel for visits to Stoke.
Stayed 3 nights in Sep 2023

10/10 Excellent

xin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Kevin

Stayed 1 night in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in stunning setting
Beautiful Hotel set in stunning gardens. Friendly and helpful staff. Room was fine, if a bit small, and would have liked an extra chair. Food at breakfast and dinner was superb.
Stayed 1 night in Sep 2023

10/10 Excellent

sheila

Stayed 1 night in Sep 2023

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mainly positive.
The hotel was very attractive inside and out and the staff were very attentive and friendly. The only thing I was not impressed with was the food. At breakfast there was no fresh fruit, to have on its own or with cereal. The burger I had one evening was very tasteless despite all the toppings, but others with me enjoyed their meals so I may have chosen badly.
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Everything is good.
Great location and setting. Staff were also great. The hotel had character, lovely place!
Stayed 2 nights in Aug 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We only stayed one night but would love to have stayed longer.Our double room was clean and spacious overlooking the gardens.The staff were very friendly and helpful and the food was great and varied. We would definitely book this hotel again and would recommend anyone the same.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Bridget

Stayed 1 night in Aug 2023

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our third time here and we find it a friendly & comfortable place to stay to break our journey. The restaurant served good dinner &breakfast.Love the view & vast grounds to walk.
Stayed 1 night in Jul 2023