6/10 Okay
Verified traveller
1 Jun 2024
Disliked: Cleanliness
It wont let me add photos
This was a frustrating stay. I booked my hotel room last minute in a location near a festival. What attracted me was the room size & kitchenette. When I arrived, I asked whether I could use my Miles&More number. I was told to do it at checkout. What I was given looked nothing like what I'd booked. It was small, dirty & stuffy w/ dust everywhere & stains on the furniture. No kitchenette, no fridge, etc. I called a hotels.com representative & they let me know my room could be changed the next morning. I went to my function, came back, & rested. I awoke w/ congestion. I showered, packed, & went down to change my room. The gentleman began to say "but you stayed a night". Yea... because I arrived at 2130 & had somewhere else to be. It turns out, they'd put me into the wrong room. I can only assume an assumption about me was made because I paid for a specific room. He asked if I had proof there was a problem with the room. I showed him pictures. Either way, it was the wrong room. I changed to the correct room & it was COMPLETELY different. You couldn't have convinced me that these were the same hotel. However, as soon as I checked the bedding, they're were boogers on the bedding. The backup/extra blanket had what looked like blood stains. I called down for a new blanket & was assured someone would come get the old ones the next morning. They didn't. When it came time to check out, they refused to add my Miles&More number. I don't think they expected me to speak up about my room.
Verified traveller
Stayed 3 nights in May 2024