6/10 Okay
Jayda
Travelled with group
6 Aug 2024
Disliked: Cleanliness, staff & service, amenities
I had previously stayed at the Microtel a couple years ago and enjoyed it. Decided to come back this year while visiting Sudbury. Was unfortunately a little disappointed this time around. Dirty children's socks from previous guests were left in room, one in a very obvious place, and another on the desk. There were mysterious orange / brown splatter stains on the duvets which was a little distressing to see. Customer service at front desk upon arrival seemed a little irritable and unapproachable, I got the impression that I was annoying her while checking in. When checking out, the experience was better, a different person. The breakfast was very disappointing; broken waffle maker so we had to wait a while to use the operational one, but I can understand it would take a while to fix... the coffee machine spewed out scalding hot coffee, so even when double cupping it was burning my hand to hold and bring to my friend, all of the apples were old, bruised and mushy. On a positive note, the hotel itself is in a nice location, next to shopping and food options. Nice building overall. It feels safe in the parking area and the building externally looked well maintained and appealing. It's nice that it's got a pool, though I didn't get a chance to see it, so I can't speak to the conditions of that. The room aesthetically was nice.
Overall, better than other locations I've stayed at in Sudbury, but a little disappointed for the price point, and likely to stay elsewhere next time.
Jayda
Stayed 1 night in Aug 2024