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HI Hotels Imperial Resort – All Inclusive

4.0 star property
Private beach and indoor pool, near Sunny Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for HI Hotels Imperial Resort – All Inclusive

Exterior
In-room safe, desk, iron/ironing board, free WiFi
Lobby
Exterior
Bar (on property)

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • All-inclusive
  • Parking available
  • Breakfast included
  • Laundry
  • Spa

Explore the area

Map
Sunny Beach, Sunny Beach, 8230
  • Nessebar Stadium
    4 min walk
  • Pirate's Club
    2 min walk
  • Burgas Station
    34 min drive
  • Bourgas (BOJ)
    22 min drive

Room options

View all photos for Deluxe Double or Twin room, partial sea view (2 adults + 1 child)

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double or Twin room, partial sea view (2 adults + 1 child)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Satellite channels
Daily housekeeping
  • Partial sea view
  • Sleeps 2
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Double or Twin room (2 adults + 1 child)

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double or Twin room (2 adults + 1 child)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe One-bedroom Suite (4 adults)

In-room safe, desk, iron/ironing board, free WiFi

Deluxe One-bedroom Suite (4 adults)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Satellite channels
  • Sleeps 4
  • 1 Queen Bed

View all photos for Family Two-Bedroom Suite (4 adults)

In-room safe, desk, iron/ironing board, free WiFi

Family Two-Bedroom Suite (4 adults)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Satellite channels
  • Sleeps 4
  • 4 Single Beds

View all photos for Family Room (2 adults + 2 children)

In-room safe, desk, iron/ironing board, free WiFi

Family Room (2 adults + 2 children)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
2 bedrooms
Hairdryer
Private bathroom
Satellite channels
  • Sleeps 4
  • 4 Single Beds

View all photos for Standard Double or Twin room (2 adults + 1 child)

In-room safe, desk, iron/ironing board, free WiFi

Standard Double or Twin room (2 adults + 1 child)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Junior Suite (3 adults + 1 child)

In-room safe, desk, iron/ironing board, free WiFi

Junior Suite (3 adults + 1 child)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Satellite channels
Daily housekeeping
  • Partial sea view
  • Sleeps 4
  • 2 Single Beds and 1 Queen Sofa Bed

View all photos for Standard Double or Twin room (3 adults)

In-room safe, desk, iron/ironing board, free WiFi

Standard Double or Twin room (3 adults)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Junior Suite, Partial Sea View (3 adults + 1 child)

In-room safe, desk, iron/ironing board, free WiFi

Junior Suite, Partial Sea View (3 adults + 1 child)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Satellite channels
Daily housekeeping
  • Partial sea view
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Double Room, Partial Sea View (Beach Offer)

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, Partial Sea View (Beach Offer)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Satellite channels
Daily housekeeping
  • Beach view
  • Sleeps 2
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Double Room (Free Parking)

In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room (Free Parking)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Double Room, Partial Sea View (2 adults & 2 children)

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, Partial Sea View (2 adults & 2 children)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Satellite channels
Daily housekeeping
  • Partial sea view
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Double or Twin Room

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double or Twin Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room (2 adults & 2 children)

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room (2 adults & 2 children)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Satellite channels
Daily housekeeping
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Double or Twin Room, Partial Sea View

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double or Twin Room, Partial Sea View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Satellite channels
Daily housekeeping
  • Partial sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

In-room safe, desk, iron/ironing board, free WiFi

Standard Double Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Satellite channels
  • Sleeps 3
  • 2 Single Beds

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Exterior

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The price is NZ$116
for 1 night
includes taxes & fees
5 Jan - 6 Jan
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About the area

Nessebar

An all-inclusive stay in Nessebar awaits you at HI Hotels Imperial Resort – All Inclusive. Within a short 5-minute stroll, you'll find Nessebar Stadium and Sunny Beach South. Highlights at this beach hotel include a full-service spa, a nearby private beach and a restaurant. .A day of pampering at ALEXANDER can include massages and body treatments along with access to the sauna and steam room. The buffet restaurant, Casablanca, is open for breakfast, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the indoor swimming pool, free kids' club, Turkish bath/hammam and sauna. Business amenities include 3 meeting rooms, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a seasonal outdoor swimming pool and a children's swimming pool. Free buffet breakfast is available daily between 7:30 AM and 10:00 AM. There's also the convenience of self parking. .Near this 4-property class Nessebar hotel, you'll find Sunny Beach.

What's nearby

  • Sunny Beach South - 5 min walk
  • Sunny Beach - 17 min walk
  • Action Aquapark - 6 min drive
  • Aqua Paradise - 6 min drive
  • Nessebar South Beach - 7 min drive

Getting around

  • Burgas Station - 34 min drive
  • Bourgas (BOJ) - 22 min drive

Restaurants

  • ‪Togo Beach Bar - ‬12 min walk
  • ‪Corona - ‬10 min walk
  • ‪The Step - ‬2 min walk
  • ‪Brigantina Snack Bar - ‬8 min walk
  • ‪Caramel - ‬15 min walk

About this property

HI Hotels Imperial Resort – All Inclusive

Private beach and indoor pool, near Sunny Beach
HI Hotels Imperial Resort – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Unwind on the private sandy beach, located just 150 metres away. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at HI Hotels Imperial Resort – All Inclusive such as a complimentary children's club and a seasonal outdoor pool.

Free breakfast is served daily. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive hotel also offers a children's pool, a steam room and a garden. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Nessebar hotel.

  • 496 guestrooms or units
  • 2 buildings
  • Built in 2005
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Pool or billiards table
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
HI Hotels Imperial Resort – All Inclusive offers 496 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies or patios. 32-inch flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, ALEXANDER. Services include massages and body treatments. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. The spa is open daily.

Languages

Bulgarian, English, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (BGN 20 per day)
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alexandria
  • Casablanca
  • Grill house John Smith

Things to do

  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Direct access to a private beach
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body treatments
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels
  • Pay films

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: BGN 1.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: BGN 20 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • The seasonal pool will open in May and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Imperial-All inclusive Sunny Beach
Hotel Imperial-All inclusive
Imperial-All inclusive Sunny Beach
Imperial-All inclusive
Club Calimera Imperial Resort All inclusive Sunny Beach
Club Calimera Imperial Resort All inclusive
Club Calimera Imperial All inclusive Sunny Beach
Club Calimera Imperial All inclusive
Hotel Imperial Resort All inclusive
Imperial Resort inclusive
Hi Hotels Imperial – Inclusive
Club Calimera Imperial Resort All inclusive
HI Hotels Imperial Resort – All Inclusive Hotel
HI Hotels Imperial Resort – All Inclusive Sunny Beach
HI Hotels Imperial Resort – All Inclusive Hotel Sunny Beach

Frequently asked questions

What is the cancellation policy at HI Hotels Imperial Resort – All Inclusive?

HI Hotels Imperial Resort – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at HI Hotels Imperial Resort – All Inclusive?

Yep, HI Hotels Imperial Resort – All Inclusive has a self car park for BGN 20 per day. Onsite parking is limited.

Are there any beaches close to HI Hotels Imperial Resort – All Inclusive?

Yep, HI Hotels Imperial Resort – All Inclusive is a short 17-minute walk from Sunny Beach. Fun beach activities include scuba diving, waterskiing and windsurfing.

Is there a spa on site at HI Hotels Imperial Resort – All Inclusive?

Yep, ALEXANDER is available for guests. It has a steam room and a sauna. You'll enjoy services like body treatments.

Does HI Hotels Imperial Resort – All Inclusive have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from May to September.

What makes HI Hotels Imperial Resort – All Inclusive a romantic place to stay?

Garden-view dining and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at HI Hotels Imperial Resort – All Inclusive.

Is HI Hotels Imperial Resort – All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and children's meals, it's no surprise that HI Hotels Imperial Resort – All Inclusive is a hit with families.

Does HI Hotels Imperial Resort – All Inclusive serve breakfast?

You bet, free buffet brekkie is on offer daily from 7:30 AM to 10:00 AM.

Is there a free airport shuttle available at HI Hotels Imperial Resort – All Inclusive?

No, HI Hotels Imperial Resort – All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at HI Hotels Imperial Resort – All Inclusive?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at HI Hotels Imperial Resort – All Inclusive?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at HI Hotels Imperial Resort – All Inclusive?

No, only service animals are allowed.

HI Hotels Imperial Resort – All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 56 out of 131 reviews" "
Rating 8 - Good. 35 out of 131 reviews" "
Rating 6 - Okay. 29 out of 131 reviews" "
Rating 4 - Poor. 6 out of 131 reviews" "
Rating 2 - Terrible. 5 out of 131 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Anastasiia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice and clean. Great food. Not too much going on in terms of entertainment
Stayed 3 nights in Aug 2024

6/10 Okay

Petr

Business traveller
Disliked: Room comfort
Too many football young teams. Noicy untill midnight.
Stayed 1 night in Jun 2024

10/10 Excellent

Mihaela Despina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
A very good ratio price quality.
Stayed 3 nights in May 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

6/10 Okay

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel its self was good but the food was very poor.
Stayed 7 nights in Sep 2022

10/10 Excellent

Katarzyna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polecam i wrócę tu!
Hotel godny polecenia. Miła obsługa w szczególności barmani ze snack bar i lobby bar. Pokoje czyste i sprzątane codziennie. Jedzenie i napoje dobre i urozmaicone, dostępne w dużej ilości. Miejsce przyjazne dzieciom z placem zabaw, klubikiem oraz splash zone. Ciekawe animacje przez cały dzień. Dobre połączenie z lotniska. Autobus nr 10 za 8 lew.
Stayed 7 nights in Sep 2022

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All inclusive package is 10/10 about food (really tasty, different kinds, no stomack issues but like 2/10 about drinks.... beer nor wine is drinkable.... really not good.... about "coctails" the same... like if want to go there to mainly get drunk and not be KO the next day this is not the place....but food was super :) The only negative was the cold on the room (I complained 2 times to the reception) once even some "technician came" and told that tge next day the heating will be working... I did not, obviously.... on the breakfast you only listened all the people cauging.... the inner pool was quite cold and open only till 19:00, sauna only for extra fee. Beach was like 10min walk, 40min walk to Old Nessebar, bus stop from burgas like 5min walk.... pretty convenient, would like to come again to this hotel :)
Stayed 2 nights in Sep 2022

8/10 Good

Kayleigh

Travelled with family
Liked: Staff & service
Stayed 7 nights in Aug 2022

6/10 Okay

Jonathan

Travelled with family
Disliked: Room comfort
Not for us!
This is an all inclusive resort, sadly what comes with this is a very crowded and noisy hotel. Every drink served in a plastic cup, buffet food that is just about edible but not enjoyable, and lots and lots of kids, with drunk adults. Meal times are a frantic fight for food and drinks that disappears bang on the time it closes and you are the e rushed out of the dinning rooms by staff, none of which leads to any kind of relaxing dining experience! Beach you have to pay more for sun lounges and umbrellas and there is no bar or facilities at the beach which is a bit of a walk from the hotel. Positives - the hotel is kept immaculately clean and that includes the rooms. Sadly this is really not our thing so cannot recommend, however if you are someone who wants to eat and drink as much as you physically can while your kids get more and more sugar highs and scream all day then go for it!
Stayed 8 nights in Aug 2022

10/10 Excellent

Ryszard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms clean, comfortable. The food is very tasty and varied. A large, pleasant dining room. Close to the beach. Nessebar within walking distance.
Stayed 4 nights in May 2022

10/10 Excellent

Sergey

Stayed 4 nights in Jul 2022

10/10 Excellent

DAVID

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great value all inclusive - walking distance to both Nessebar & Central Sunny Beach, but also busses & mini tourist trains available for a few Levs. Very happy entertainment team, all staff were friendly and welcoming. Good selection of food at the buffet and outdoor snack bar. The two a la carte restaurants are of good quality and worth a try. Book a Deluxe room in the main building with a sea view, you won’t be disappointed.
Stayed 7 nights in Jun 2022

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice right in between main strip sunny beach and old Nesebar. I will definitely be returning.
Stayed 7 nights in May 2022

8/10 Good

meir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Mihaela Despina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Stayed 3 nights in May 2022

10/10 Excellent

Daivina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Viešbutis patiko, švaru, skanus maistas, labai geras kambarių tvarkymas (10 balų mergaitėms, kurios tvarkė1403 kambarį), gražus vaizdas pro langą. Reikėtų labai pasistengti moterytėms tvarkančioms gultus prie baseino ir mergaitėms, valančioms stalus.
Stayed 7 nights in May 2022

8/10 Good

Ecaterina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Amenities, property conditions & facilities
The air conditioner did not work and they did exchange rooms. They said there’s nothing they can do.
Stayed 2 nights in Jul 2021

6/10 Okay

Hulan

Travelled with family
Liked: Staff & service
Mixed feelings
This was a long overdue trip to Bulgaria, where I lived for many years and was sort of visiting my past. This venue looked nice and reasonable when I booked, but wasn’t really worth the money I paid for. They have a lot of structural issues such as the AC not working properly or the toilet leaking. There were a few bright spots: Bobby, the bar tender was exceptional, he was personable, kind and very efficient. He could serve 4-5 people in a jiffy, while being really nice. Bulgaria is known for its hospitality. Which unfortunately wasn’t very evident this time, some people explained that people were frustrated due to Covid etc., which is why people like Bobby stand out. They understand that people are there on a vacation and that they deserve your full attention and friendly attitude. The animation team, the brave young people are to be applauded. They may or may not be that funny, but they bring their best face forward and make people smile and relax, what more can you ask for? And then there is the lady in the outside snack bar (didn’t get her name, unfortunately), who is so attentive and kind. One of those people you just know they care.
Stayed 3 nights in Jun 2021

6/10 Okay

Eoin

Travelled with group
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2020

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy with hotels.com
The location was brilliant. The staff where very friendly, nothing was a problem , very welcoming, very helpful throughout had a great laugh with them . There English language with them was Very good. Allways greated with a smile. The rooms where brilliant, cleaned every day, kettle , extra towels etc no problems. The food was a problem. The same selection of salads on every day for lunch and dinner. The hot food was disgraceful. The standard of the hot food buffet was disgusting. The food was cold,constanly even the soup. presatation was rotten. Food not labeled properly, poor selection. There was a chef cooking eggs, hot food daily on the grill he was brilliant, my life line . Even the snack food daily outside food was cold Only the Alexander was open. No other restaurants open so had not choice, the pool side bar was closed. So I was missold a package by you - hotels .com
Location
Location
Location
This is what they call bacon ( rashers ) for breakfast. ....... Scrambled eggs are over cooked. This is a 7.30 am.
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nioclai was lovely on reception he greeted me and made my stay I'm going again if they have me for 2 weeks
Stayed 7 nights in Sep 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Helpful staff clean lovely accommodation - great stay - facilities great for children - set away from the main Sunny Beach tourist section so quieter
Stayed 5 nights in Aug 2019